The Ghostscript development team wants Ghostscript to be of high quality, but we have limited resources for responding to problems, so please read this document carefully. Read each section in order, and follow the instructions in the first one that applies to your situation. We appreciate problem reports, since they help us improve the quality of Ghostscript, but please help us by following the procedure below.
While we do try to respond to all reports, we give priority to the following classes of users:
We currently have access to systems running Linux, Solaris, Microsoft Windows (various versions), and MacOS; gcc, Borland C++ Builder, Watcom C++, Microsoft Visual C++, and Metrowerks CodeWarrior. If your problem turns out to be specific to some other hardware or software configuration, it may take longer to track down, since we will have to rely on other users to help.
and see if the version number of your Ghostscript installation is the highest number listed there in the applicable File Module. The ghostscript module lists stable releases; the gs-beta module lists beta versions. You can find the version number of your installation by executing
(or gswin32c, or whatever your Ghostscript executable is named).
If you aren't running the most recent version, please get the most recent version and install it, per the instructions in Install.htm. Check whether the problem is still there. If it is, go on to the next step.
Even if you are running the most recent version, it is possible that you may be running a modified copy. We are confident that copies on the SourceForge site just mentioned, our other master distribution site on mirror.cs.wisc.edu, and CD-ROMs of commercial Linux distributions are good; if you got Ghostscript somewhere else, please update it from one of these places, and check whether the problem is still there before proceeding.
and see whether your problem is already known. If it is, you may want to add a follow-up comment to the report. If it isn't, go on to the next step.
If your problem is connected with installing or configuring Ghostscript, and you haven't yet been able to run it successfully, we're sorry, but we can't provide help. You might want to re-read the instructions for installing Ghostscript, mentioned above. If that doesn't help, all we can suggest is that you post your problem to the Usenet newsgroup comp.lang.postscript. If, after you find the solution, you have suggestions for improving the documentation, please let us know.
If you are running Ghostscript through some other piece of software, such as a GUI-based viewer, you will have to reproduce the problem with Ghostscript alone before we can look at it.
The file src/devs.mak lists all the drivers about which we can answer questions; the file src/contrib.mak lists all the other drivers. If you are using a driver listed in the latter file, please try to reproduce the problem using a driver listed in the former. If you can't, please contact the author of the problem driver.
Please go to the problem reporting form in Bug-form.htm and follow its instructions.
Copyright © 2000 Aladdin Enterprises. All rights reserved.
This software is provided AS-IS with no warranty, either express or implied. This software is distributed under license and may not be copied, modified or distributed except as expressly authorized under the terms of the license contained in the file LICENSE in this distribution. For more information about licensing, please refer to http://www.ghostscript.com/licensing/. For information on commercial licensing, go to http://www.artifex.com/licensing/ or contact Artifex Software, Inc., 101 Lucas Valley Road #110, San Rafael, CA 94903, U.S.A., +1(415)492-9861.
Ghostscript version 7.05, 22 April 2002