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Home > Company Index > Computer Software & Services > Corporate, Professional & Financial Software > Witness Systems, Inc.

Witness Systems, Inc.
Nasdaq: WITS
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 PROFILE
Witness Systems wants companies to say goodbye to lousy customer service. Witness Systems develops multimedia recording and analysis software that synchronizes customer communications across phone and Web channels so companies can offer clients more personalized assistance. Designed for customer contact centers, the company's "e"Quality software suite can record specific interactions by telephone, Web chat, or e-mail, and sort them according to business-driven criteria (e.g., key customer, irate caller). Clients include American Airlines, WorldCom, and Bank of America. Venture capital firm Battery Ventures owns 31% of the company.

 COMPETITION
E.piphany, Inc. (EPNY)
NICE Systems Ltd. (NICE)
Siebel Systems, Inc. (SEBL)

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 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 43.90
1-Yr. Sales Growth: 90.9%
Employees: 275
Revenue per employee: $159,636.36

 KEY PEOPLE
• David B. Gould
    CEO
• Jon W. Ezrine
    CFO

 CONTACT INFO
300 Colonial Center Pkwy.
Roswell, GA 30076
US
Phone: 770-754-1900
Fax: 770-754-1888
Online: Web Site

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