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Home > Company Index > Computer Software & Services > Internet & Intranet Software & Services > Support.com, Inc.

Support.com, Inc.
Nasdaq: SPRT
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 NEWS FROM THE WIRES
Support.com shares soar on BellSouth deal
Aug 06 2001 08:48 AM PDT

More WIRE STORIES about this company

 NEWS FROM THE STANDARD
Bill Nguyen: The No-Nonsense Entrepreneur
Feb 26 2001 02:26 PM PST

Venture Buzz: Inside Intel's Investment Strategy
Feb 23 2001 01:09 PM PST

 PROFILE
Support.com (formerly Tioga Systems) wants to be a pillar of support for companies that offer online technical assistance. Its automated Web-based support software, (licensed by Bear Stearns, Compaq, Excite@Home, and other clients), proactively identifies and repairs problems, reducing the need for technical support staffing. Support.com also offers programs that let companies provide remote support and offer personalized assistance on more complex technical issues. Companies utilize Support.com's software to not only provide technical support within their own enterprise, but to customers and trading partners as well, through intranets, extranets, and the Internet.

 COMPETITION
Motive Communications, Inc. (dossier)
Peregrine Systems, Inc. (PRGN)
Remedy Corporation (RMDY)

 DEALS
Deal: Support.com Teams With ePeople
Date Announced: 07.11.00
Value of transaction (US $Mil): 0
Description: Tech-support marketplace, online exchange for services sign licensing deal.

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 STOCK ANALYSIS
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 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 18.70
1-Yr. Sales Growth: 464.1%
Employees: 195
Revenue per employee: $95,897.44

 KEY PEOPLE
• Radha R. Basu
    CEO
• Brian M. Beattie
    CFO

 CONTACT INFO
575 Broadway
Redwood City, CA 94063
US
Phone: 650-556-9440
Fax: 650-556-1195
Online: Web Site

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