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  September 5, 2001
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Home > Company Index > Computer Software & Services > Corporate, Professional & Financial Software > Spanlink Communications, Inc.

Spanlink Communications, Inc.
 PROFILE
Spanlink Communications bridges the gap between customer calls and call center capacity. The company's software, which integrates telephone systems with call center databases, lets customers place orders, check on airline arrivals, and get stock quotes via phone, fax, or the Internet without talking to live agents. The company, founded in 1988, also offers consulting and systems integration services. Spanlink has an agreement with Cisco Systems, a minority shareholder in the company, to provide services for Cisco's Internet communications software. However, Spanlink has become embroiled in a court battle involving a Cisco VP accused of fraud. A group led by founders and management took Spanlink private in 2000.

 COMPETITION
Davox Corporation (DAVX)
Genesys Telecommunications Laboratories, Inc. (dossier)
InterVoice-Brite, Inc. (INTV)

 FINANCIAL OVERVIEW
Fiscal Year-End: December
1999 Sales (mil.): 9.60
1-Yr. Sales Growth: (13.5)%
Employees: 91
Revenue per employee: $105,494.51

 KEY PEOPLE

• Timothy E. Briggs
    CFO

 CONTACT INFO
7125 Northland Terrace
Brooklyn Park, MN 55428
US
Phone: 763-971-2000
Fax: 763-971-2300
Online: Web Site

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