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Home > Company Index > Computer Software & Services > Corporate, Professional & Financial Software > Inference Corporation
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Inference Corporation |
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PROFILE |
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When it comes to customer service, Inference thinks your clients shouldn't have to infer anything. The company, a subsidiary of e-mail management software company eGain Communications, develops customer service software (43% of sales) that helps businesses answer questions through call center, Web site, e-mail, or interactive voice response channels. Inference's k-Commerce Support software uses case-based reasoning and search functions to enable quick identification of problems and their solutions. About 55% of sales come from training, support, and other services. Clients include AOL Time Warner, Deutsche Bank, and Ericsson.
COMPETITION |
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Kana Software, Inc. (KANA)
Primus Knowledge Solutions, Inc. (PKSI)
Siebel Systems, Inc. (SEBL)
DEALS |
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Deal: EGain Acquires Inference for $79 Million
Date Announced: 03.16.00
Value of transaction (US $Mil): 79
Description: E-mail management service acquires sales-support software developer.
> Search all deals for this company
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FINANCIAL OVERVIEW |
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Fiscal Year-End: January
2000 Sales (mil.): 22.90
1-Yr. Sales Growth: (26.4)%
Employees: 197
Revenue per employee: $116,243.65
KEY PEOPLE |
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Charles W. Jepson
CEO
Philip C. Ranger
CFO
CONTACT INFO |
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100 Rowland Way
Novato, CA 94945
US
Phone: 415-893-7200
Fax: 415-899-9080
Online: Web Site
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