PROFILE |
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If you have a customer management problem, TeleSpectrum Worldwide has the solution. The company provides telemarketing (63% of sales) and customer care services (37%) to Fortune 500 companies in the financial services, insurance, pharmaceutical, telecommunications, and utility industries, among others. The struggling company manages and operates some 30 call centers, using the telephone and the Internet to handle customer inquiries and consulting as well as web-based sales, e-mail response, web telephony, web chat, and fax. Its business to business Internet subsidiary, eSatisfy, measures and monitors customer satisfaction.
COMPETITION |
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Convergys Corporation (CVG)
SITEL Corporation (SWW)
West Corporation (WSTC)
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STOCK ANALYSIS |
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FURTHER ANALYSIS
Advanced Charting
Deals
FINANCIAL OVERVIEW |
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Fiscal Year-End: December
2000 Sales (mil.): 303.60
1-Yr. Sales Growth: 13.8%
Employees: 8,149
Revenue per employee: $37,256.11
KEY PEOPLE |
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J. Peter Pierce
CEO
Kurt Dinkelacker
CFO
CONTACT INFO |
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443 S. Gulph Rd.
King of Prussia, PA 19406
US
Phone: 610-878-7400
Fax: 610-878-7480
Online: Web Site
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