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Home > Company Index > Computer Software & Services > Communication Software > Aspect Communications Corporation

Aspect Communications Corporation
Nasdaq: ASPT
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 NEWS FROM THE WIRES
Aspect Communications posts wider Q2 loss as revs fall
Jul 17 2001 02:00 PM PDT

More WIRE STORIES about this company

 NEWS FROM THE STANDARD
Can You Relate?
Oct 30 2000 12:00 AM PST

Gig Tracker
Oct 30 2000 12:00 AM PST

Market Movers: Flat-Liner
Jul 11 2000 03:24 PM PDT

Can't Stop the Startup Funding
Apr 24 2000 12:00 AM PDT

 PROFILE
One Aspect of communication is getting your point across. Aspect Communications (formerly Aspect Telecommunications) is a leading provider of equipment and software designed to process customer service requests. The company makes service center interaction, response management, and customer support software. Its Aspect Portal acts as a central point of contact for handling requests made by telephone, e-mail, fax, and the Web. About 40% of sales come from such services as consulting, support, and training. Aspect's customers include DaimlerChrysler, Lufthansa, and Xerox. The company is leaving its telephony hardware equipment roots in favor of software.

 COMPETITION
Avaya Inc. (AV)
Nortel Networks Corporation (NT)
PeopleSoft, Inc. (PSFT)

 DEALS
Deal: Kana Communications Allies with Aspect
Date Announced: 10.16.00
Value of transaction (US $Mil): 0
Description: Relationship-management firm teams will integrate CRM portal developer's product.

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 TRACKERS
Apr. 17, 2001 - LAYOFF TRACKER
275 laid off
Description: Transitioning its professional services business to a partner-based model over the remainder of the year. Layoffs represent 11% of its staff.

Feb. 27, 2001 - LAYOFF TRACKER
160 laid off
Description: Citing slowing sales due to current market conditions as the reason for the cuts. Layoffs represent a 6% staff reduction.

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 STOCK ANALYSIS
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FURTHER ANALYSIS
• Advanced Charting
• Deals

 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 590.50
1-Yr. Sales Growth: 20.7%
Employees: 2,740
Revenue per employee: $215,510.95

 KEY PEOPLE
• Beatriz V. Infante
    CEO
• Betsy Rafael
    CFO

 CONTACT INFO
1310 Ridder Park Dr.
San Jose, CA 95131
US
Phone: 408-325-2200
Fax: 408-325-2260
Online: Web Site

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