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Home > Company Index > Telecommunications > Communication Processing Equipment > Davox Corporation

Davox Corporation
Nasdaq: DAVX
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 PROFILE
Davox takes more calls than Larry King. The company makes call center systems that handle incoming and outgoing calls, primarily by telemarketing companies and collection agencies. The company's products route calls to agents, automatically send customer information to agent workstations, monitor workflow, and prepare reports. Davox also provides consulting, maintenance, training, and other services (half of sales). It sells its products directly and through companies such as SBC Global Services and Verizon Communications that resell Davox systems. End users include AT&T, British Telecom, Continental Airlines, and Time Warner Cable. Davox is boosting revenues through a push into the inbound systems market.

 COMPETITION
Aspect Communications Corporation (ASPT)
Avaya Inc. (AV)
Genesys Telecommunications Laboratories, Inc. (dossier)

 DEALS
Deal: IEX, Davox Enter OEM Agreement
Date Announced: 01.26.00
Value of transaction (US $Mil): 0
Description: Call routing tech firm and customer contact applications developer enter joint distribution agreement.

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 STOCK ANALYSIS
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 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 94.30
1-Yr. Sales Growth: 2.1%
Employees: 498
Revenue per employee: $189,357.43

 KEY PEOPLE
• David M. Sample
    CEO
• Michael J. Provenzano
    CFO

 CONTACT INFO
6 Technology Park Dr.
Westford, MA 01886
US
Phone: 978-952-0200
Fax: 978-952-0201
Online: Web Site

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