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Profile - Support.com, Inc. (NasdaqNM:SPRT)
As of 31-Aug-2001
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More Info: Quote | Chart | News | Profile | Research | SEC | Msgs | Insider | Financials | Reports
Recent Events
Aug  2Price hit new 52-week low ($2.04)
Location
575 Broadway
Redwood City, CA 94063
Phone: (650) 556-9440
Fax: (650) 556-1195
Email: ir@support.com
Employees (last reported count): 195
Financial Links
 ·Top Institutional Holders
 ·Top Mutual Fund Holders
 ·Analyst Upgrade/Downgrade History
 ·Historical Quote Data
 ·Raw SEC Filings at sec.gov
Competitors:
 ·Sector: Technology
 ·Industry: Software & Programming
Company Websites
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 ·Investor Relations
 ·Employment
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Ownership
·Insider and 5%+ Owners: 71%
·Over the last 6 months:
 · 6 insider buys; 154.0K shares (0.6% of insider shares)
 · 8 insider sells; 1.93M shares
  (7.6% of insider shares)
·Institutional: 46% (158% of float)
(59 institutions)
·Net Inst. Buying: 1.14M shares (+6.88%)
(prior quarter to latest quarter)
More From Market Guide
 ·Highlights
 ·Performance
 ·Ratio Comparisons
Business Summary
Support.com, Inc. is a provider of support infrastructure software for digital business. Its software is designed to accelerate business growth by increasing the cost efficiencies, enhancing the responsiveness and improving the overall capabilities of support organizations. The Company's product suite offers automated, personalized support designed to solve technical problems through system self-healing, call-avoidance through user self-service and improved problem resolution through intelligent-assisted support delivered through the Internet. The Company sells its products and services to corporate information technology departments, service providers, personal computer manufacturers and support outsourcers. Its customers include Bear Stearns, The Boeing Company, Cisco Systems, Comcast Online Communications, GE, Delta Air Lines, BT (British Telecom), IBM, Excite@Home, Sony, CSC and Samsung SDS.
More from Market Guide: Expanded Business Description

Financial Summary
Support.com is a provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. For the six months ended 6/30/01, revenues rose from $5.4 million to $14.9 million. Net loss applicable to Common fell 15% to $16.7 million. Revenues reflect increased demand and market acceptance of software products and the expansion of the product line. Lower loss reflects improved gross margins and lower amortization of deferred stock compensation costs.
More from Market Guide: Significant Developments

Officers[Insider Trade Data]
FY2000 Compensation
PayExer

Radha Basu, 50
Chairman, Pres, CEO
$300K$840K
Brian Beattie, 47
CFO, Exec. VP-Fin. and Admin.
252K--  
Lucille Hoger, 47
VP-Operations
165K--  
Scott Dale, 31
CTO, VP, Engineering
150K--  
Cadir Lee, 29
CSO
150K--  
Dollar amounts are as of 31-Dec-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.; "Exer" is the value of options excercised during the fiscal year.
More from Market Guide on Officers & Directors:
Expanded List, Bios, Compensation, Options
Statistics at a Glance -- NasdaqNM:SPRTAs of 31-Aug-2001
Price and Volume
52-Week Low
on 2-Aug-2001
$2.04 
Recent Price$3.65 
52-Week High
on 25-Sep-2000
$33.50 
Daily Volume (3-month avg)235.7K
Daily Volume (10-day avg)177.0K
Stock Performance
[one-year price graph]
big chart [1d | 5d | 3m | 6m | 1y | 2y]
52-Week Change-87.8%
52-Week Change
relative to S&P500
-83.7%
Share-Related Items
Market Capitalization$122.0M
Shares Outstanding33.4M
Float9.70M
Dividends & Splits
Annual Dividendnone 
Last Splitnone 
Per-Share Data
Book Value (mrq)$1.01 
Earnings (ttm)-$1.21 
Earnings (mrq)-$0.28 
Sales (ttm)$0.97 
Cash (mrq)$1.07 
Valuation Ratios
Price/Book (mrq)3.61 
Price/EarningsN/A 
Price/Sales (ttm)3.78 
Income Statements
Sales (ttm)$28.1M
EBITDA (ttm)-$27.7M
Income available to common (ttm)-$34.8M
Profitability
Profit MarginN/A 
Operating MarginN/A 
Fiscal Year
Fiscal Year EndsDec 31
Most recent quarter30-June-2001
Management Effectiveness
Return on Assets (ttm)-61.10%
Return on Equity (ttm)-116.61%
Financial Strength
Current Ratio (mrq)2.73 
Debt/Equity (mrq)0.05 
Total Cash (mrq)$35.8M
Short Interest
As of 8-Aug-2001
Shares Short303.0K
Percent of Float3.1%
Shares Short
(Prior Month)
299.0K
Short Ratio1.25 
Daily Volume243.0K
See Profile Help for a description of each item above;   K = thousands;   M = millions;   mrq = most-recent quarter;   ttm = trailing twelve months;   (as of 30-June-2001)

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