| Business Summary | | Primus
Knowledge
Solutions,
Inc.
is
a
provider
of
knowledge-enabling
software
that
is
designed
to
provide
customer
relationship
management
(CRM)
implementations
and
drive
customer
satisfaction
for
Global
2000
companies.
The
Company's
software
is
designed
to
give
customers
fast
access
to
the
information
they
need,
via
assisted
and
self-service,
and
to
enable
businesses
to
share
valuable
customer
and
product
knowledge
across
the
enterprise.
Primus
software
products
can
be
implemented
as
a
suite
or
as
individual
products,
depending
upon
the
customer's
preference
and/or
immediate
need.
Primus
software
is
designed
to
be
flexible
in
order
to
meet
a
variety
of
business
needs.
In
addition,
the
software
integrates
with
numerous
CRM
applications,
including
those
from
Nortel
Networks/Clarify,
Kana,
Oracle,
Remedy
and
Siebel.
Primus
Professional
Services
organization
assists
customers
with
software
implementation,
integration,
training
and
support. | More
from
Market Guide: Expanded
Business Description |
| Financial Summary | | Primus
Knowledge
Solutions
is
a
provider
of
eCRM
software
that
enables
companies
to
maximize
the
value
of
customer
interactions
across
multiple
communication
channels
and
business
processes,
thereby
enhancing
customer
relationships.
For
the
six
months
ended
6/30/01,
revenues
fell
29%
to
$16.6
million.
Net
loss
applicable
to
Common
rose
10%
to
$8.7
million.
Results
reflect
continued
weakness
in
the
IT
sector,
partially
offset
by
lower
personnel
expenses. | More
from
Market Guide: Significant
Developments |
| | | | FY2000
Compensation | | Pay | Exer | |
| Michael Brochu, 47 Chairman,
Pres, CEO | $391K | $1.1M | Ronald Stevens, 37 CFO,
VP, Treasurer | 60K | -- | Kim Nelson, 45 Exec.
VP, Worldwide Sales and Marketing | 324K | -- | Dollar
amounts are as of 31-Dec-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.; "Exer" is the value of options excercised during the fiscal year. |
| More
from
Market Guide on Officers & Directors: Expanded
List, Bios,
Compensation,
Options
|
|