| Business Summary | | Quintus
Corporation
provides
a
comprehensive
e-Customer
Relationship
Management
or
eCRM
solution
to
manage
customer
interactions,
such
as
customer
orders,
inquiries
and
service
requests,
and
deliver
consistent
customer
service
across
multiple
communication
channels,
including
the
Internet,
email
and
the
telephone.
The
Company's
eContact
software
suite
includes
applications
that
address
the
needs
of
customer
service
representatives
and
agents
in
sales
and
service,
consumer
relations,
support
and
human
resources
centers
and
a
routing
engine
to
manage
customer
interactions.
These
applications
and
the
Company's
routing
engine
can
be
sold
separately
or
in
a
group.
eContact
enables
companies
to
handle
high
volumes
of
customer
interactions
and
leverage
opportunities
to
sell
additional
products
and
services
to
their
customers.
In
February
2001,
the
Company
voluntarily
filed
petitions
in
the
U.S.
District
Court
in
Wilmington,
Delaware
for
relief
under
Chapter
11
of
the
U.S.
Bankruptcy
Code. | More
from
Market Guide: Expanded
Business Description |
| Financial Summary | | Quintus
Corporation
is
a
provider
of
an
e-Customer
Relationship
Management
solution
to
manage
customer
interactions
and
deliver
consistent
customer
service
across
multiple
communication
channels,
including
the
Internet,
email
and
the
telephone.
For
the
six
months
ended
9/30/00,
total
revenues
rose
81%
to
$39.9
million.
Net
loss
totaled
$32
million,
up
from
$1.7
million.
Results
reflect
greater
customer
acceptance
of
the
products,
offset
by
increased
amortization
costs. Recent Earnings Announcement For
the
3
months
ended
12/31/2000,
revenues
were
9,516;
after
tax
earnings
were
-295,513. (Preliminary; reported in thousands of dollars.) | More
from
Market Guide: Significant
Developments |
| Officers | | | FY2000 Pay | |
| Paul Bartlett, 39 Acting
CEO, Chief Operating Officer, Director | -- | James Coriston Interim
CFO | -- | Muralidhar Sitaram, 36 Sr.
VP, Engineering | $208K | Nancy Brumfield, 46 CMO | -- | Dollar
amounts are as of 31-Mar-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.. |
| More
from
Market Guide on Officers & Directors: Expanded
List, Bios,
Compensation,
Options
|
|