| Business Summary | | ICT
Group,
Inc.
is
a
global
supplier
of
customer
relationship
management
(CRM)
solutions.
The
Company
provides
integrated
telesolutions,
e-solutions
and
market
solutions
helping
its
clients
identify,
acquire,
retain,
service,
measure,
and
maximize
the
lifetime
value
of
their
customer
relationships.
ICT's
telesolutions
offering
includes
outbound
telesales
and
inbound
customer
support
for
sales
and
service
applications,
domestically
and
internationally.
The
Company's
e-solutions
offering
provides
real-time
interaction-driven
customer
support
for
Internet
sales
and
service
applications
through
Web-enabled
customer
contact
center
services,
e-mail
management
and
processing,
and
multi-channel
CRM
services.
Market
research,
database
marketing,
and
data
mining
capabilities
are
available
through
its
market
solutions
offering,
including
questionnaire
design,
telephone
interviewing,
and
data
coding,
tabulating,
and
analysis
services. | More
from
Market Guide: Expanded
Business Description |
| Financial Summary | | ICTG
manages
34
call
centers,
from
which
it
supports
inbound
and
outbound
calling
for
corporations
and
institutions
primarily
in
the
financial,
insurance,
energy,
hospitality,
healthcare,
and
telecommunications
industries.
For
the
six
months
ended
6/30/01,
revenues
rose
29%
to
$115.8
million.
Net
income
rose
47%
to
$4.3
million.
Revenues
reflect
strong
growth
in
the
International
and
Domestic
CRM
Services
segments.
Earnings
also
reflect
improved
gross
margins. | More
from
Market Guide: Significant
Developments |
| | | | FY2000 Pay | |
| John Brennan, 57 Chairman,
CEO | $557K | Robert Mannarino, 43 Pres,
COO | -- | Donald Brennan, 60 Vice
Chairman | -- | Vincent Paccapaniccia, 43 CFO,
Sr. VP-Fin. and Admin., Assistant Sec. | -- | John Campbell, 45 Pres
of ICT Group Sales and Marketing | 263K | Dollar amounts are as of 31-Dec-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.. |
| More
from
Market Guide on Officers & Directors: Expanded
List, Bios,
Compensation,
Options
|
|