| Business Summary | | TeleTech
Holdings,
Inc.
is
a
global
provider
of
customer
relationship
management
(CRM)
services
and
solutions
for
large
domestic,
foreign
and
multinational
companies.
Utilizing
a
number
of
technologies,
the
Company
helps
its
clients
acquire,
serve,
retain
and
grow
their
customers
by
strategically
managing
inbound
telephone,
e-mail
and
Internet-based
inquiries
on
their
behalf.
By
compiling
and
maintaining
a
database
of
customer
activity,
the
Company
also
offers
comprehensive
analytical
reports
to
help
clients
better
understand
and
retain
their
customers.
By
providing
services
through
its
customer
interaction
centers,
the
Company
has
the
ability
to
completely
assume
its
clients'
CRM
functions
through
an
outsourcing
relationship
that
is
transparent
to
the
customer.
Through
its
acquisition
of
Newgen
Results
Corporation
in
December
2000,
the
Company
also
offers
database
marketing
and
consulting
services. | More
from
Market Guide: Expanded
Business Description |
| Financial Summary | | TeleTech
Holdings,
Inc.
is
a
provider
of
outsourced
customer
management
solutions
for
large
and
multinational
companies.
For
the
six
months
ended
6/30/01,
revenues
rose
13%
to
$463.1
million.
Net
loss
totaled
$11.2
million
vs.
an
income
of
$32.9
million.
Revenues
reflect
growth
in
international
outsourcing
operations
and
new
client
relationships.
Net
loss
reflects
a
$16.5
million
loss
on
equity
investment
and
a
$12.5
million
restructuring
charge. | More
from
Market Guide: Significant
Developments |
| | | | FY2000 Pay | |
| Kenneth Tuchman, 41 Chairman,
CEO | -- | Margot O'Dell, 36 CFO,
Exec. VP of Admin. | -- | Richard Erickson, 39 Pres
and Gen. Mang.--North America | $305K | Michael Foss, 43 Pres
of the TeleTech Companies Group | 462K | James Kaufman, 39 Exec.
VP, Gen. Counsel, Sec. | -- | Dollar amounts are as of 31-Dec-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.. |
| More
from
Market Guide on Officers & Directors: Expanded
List, Bios,
Compensation,
Options
|
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