| Business Summary | | Support.com,
Inc.
is
a
provider
of
support
infrastructure
software
for
digital
business.
Its
software
is
designed
to
accelerate
business
growth
by
increasing
the
cost
efficiencies,
enhancing
the
responsiveness
and
improving
the
overall
capabilities
of
support
organizations.
The
Company's
product
suite
offers
automated,
personalized
support
designed
to
solve
technical
problems
through
system
self-healing,
call-avoidance
through
user
self-service
and
improved
problem
resolution
through
intelligent-assisted
support
delivered
through
the
Internet.
The
Company
sells
its
products
and
services
to
corporate
information
technology
departments,
service
providers,
personal
computer
manufacturers
and
support
outsourcers.
Its
customers
include
Bear
Stearns,
The
Boeing
Company,
Cisco
Systems,
Comcast
Online
Communications,
GE,
Delta
Air
Lines,
BT
(British
Telecom),
IBM,
Excite@Home,
Sony,
CSC
and
Samsung
SDS. | More
from
Market Guide: Expanded
Business Description |
| Financial Summary | | Support.com
is
a
provider
of
eBusiness
infrastructure
software
that
automates
and
personalizes
user
support
over
the
Internet.
For
the
six
months
ended
6/30/01,
revenues
rose
from
$5.4
million
to
$14.9
million.
Net
loss
applicable
to
Common
fell
15%
to
$16.7
million.
Revenues
reflect
increased
demand
and
market
acceptance
of
software
products
and
the
expansion
of
the
product
line.
Lower
loss
reflects
improved
gross
margins
and
lower
amortization
of
deferred
stock
compensation
costs. | More
from
Market Guide: Significant
Developments |
| | | | FY2000
Compensation | | Pay | Exer | |
| Radha Basu, 50 Chairman,
Pres, CEO | $300K | $840K | Brian Beattie, 47 CFO,
Exec. VP-Fin. and Admin. | 252K | -- | Lucille Hoger, 47 VP-Operations | 165K | -- | Scott Dale, 31 CTO,
VP, Engineering | 150K | -- | Cadir Lee, 29 CSO | 150K | -- | Dollar amounts are as of 31-Dec-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.; "Exer" is the value of options excercised during the fiscal year. |
| More
from
Market Guide on Officers & Directors: Expanded
List, Bios,
Compensation,
Options
|
|