| Business Summary | | West
Corporation
is
an
independent
provider
of
outsourced
customer
relationship
management
(CRM)
solutions
in
the
United
States.
The
Company
enables
its
clients
to
completely
outsource
a
full
range
of
services,
including
processing
of
customer
initiated
contacts,
automated
voice
response
services
and
direct
marketing
services.
West
operates
a
national
network
of
28
customer
contact
centers
and
seven
automated
voice
and
data
processing
centers
throughout
North
America
and
in
India.
The
Company
targets
clients
in
the
communications,
public
utilities,
consumer
packaged
goods,
pharmaceuticals,
direct
marketing,
insurance,
Internet/e-commerce
and
financial
services
industries.
Through
December
31,
2000,
the
Company
provided
its
offerings
through
its
three
integrated
divisions,
which
were
Operator
Teleservices,
Interactive
Teleservices
and
Direct
Teleservices. | More
from
Market Guide: Expanded
Business Description |
| Financial Summary | | West
Corporation
provides
a
full
range
of
customized
telecommunications-based
services,
including
inbound
and
outbound
teleservices
and
automated
voice
response
services,
to
business
clients
on
an
outsourced
basis.
For
the
six
months
ended
6/30/01,
revenues
rose
16%
to
$396
million.
Net
income
rose
26%
to
$41.3
million.
Revenues
reflect
an
increase
in
the
number
of
workstations.
Net
income
reflects
more
efficient
utilization
of
assets
across
the
Company. | More
from
Market Guide: Significant
Developments |
| | | | FY1999 Pay | |
| Gary West, 54 Co-Chairman | -- | Thomas Barker, 45 Pres,
CEO, Director | $488K | Mary West, 54 Vice
Chairman, Sec. | -- | Michael Micek, 50 CFO,
Exec. VP-Fin., Treasurer | 418K | John Erwin, 37 Pres--Direct
Teleservices | 568K | Dollar amounts are as of 31-Dec-1999 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.. |
| More
from
Market Guide on Officers & Directors: Expanded
List, Bios,
Compensation,
Options
|
|