Primus Knowledge Solutions, Inc.

	Nasdaq: PKSI	Change symbol:

PROFILE Primus Knowledge Solutions puts its customer management know-how to good use. The company's customer relationship management software helps businesses manage customer interactions from initial contact through after-sales support. Primus' software includes modules for sales, marketing, and customer service, including email and chat session management. Services such as consulting and training account for about 30% of sales. Companies as diverse as 3M, Boeing, Nokia, and Starbucks employ Primus' software. The company is using acquisitions to complement its product line. While about 80% of sales are in the US, Primus is building its international presence through a distribution joint venture in Japan with Trans Cosmos.  COMPETITION Kana Software, Inc. (KANA) eGain Communications Corporation (EGAN)  DEALS Deal: Primus Buys AnswerLogic Date Announced: 05.21.01 Value of transaction (US $Mil): 3.05 Description: Customer-interaction software company buys automated customer-content software maker for 750,000 shares of stock. > Search all deals for this company		STOCK ANALYSIS  View by:  Day   Day   Month   Month   Year   Year  FURTHER ANALYSIS • Advanced Charting • Deals  FINANCIAL OVERVIEW Fiscal Year-End: December 2000 Sales (mil.): 47.70 1-Yr. Sales Growth: 90.0% Employees: 300 Revenue per employee: $159,000.00  KEY PEOPLE • Michael A. Brochu     CEO • Ronald M. Stevens     CFO  CONTACT INFO 1601 5th Ave., Ste. 1900 Seattle, WA 98101 US Phone: 206-292-1000 Fax: 206-292-1825 Online: Web Site

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