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Home > Company Index > Computer Software & Services > Internet & Intranet Software & Services > ServiceWare Technologies, Inc.
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ServiceWare Technologies, Inc. |
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PROFILE |
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ServiceWare Technologies wants to help companies, well, service wares. Its eService suite enables businesses to create and maintain a data bank and then turn that information into a searchable system for use in phone support, e-mail, and Web-based self-service. The company also runs the RightAnswers.com portal, where customers can access updated answers to 350,000 commonly asked questions from companies such as Microsoft, Novell, and 3Com. ServiceWare.com offers consulting, integration, and training services. The company has trimmed its workforce by 25%, and announced plans to sell its RightAnswers.com operations (which accounts for about 40% of sales) in order to focus on its software products.
COMPETITION |
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Inference Corporation (dossier)
Peregrine Systems, Inc. (PRGN)
RightNow Technologies, Inc. (dossier)
DEALS |
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Deal: ServiceWare and Motive Join Forces
Date Announced: 12.27.99
Value of transaction (US $Mil): 0
Description: Customer support software firm and Web-based technical support company to integrate services.
TRACKERS |
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Jul. 10, 2001 - LAYOFF TRACKER
79 laid off
Description: Layoffs represent 40% of its staff.
> More LAYOFF NEWS
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STOCK ANALYSIS |
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FURTHER ANALYSIS
Advanced Charting
Deals
FINANCIAL OVERVIEW |
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Fiscal Year-End: December
2000 Sales (mil.): 29.20
1-Yr. Sales Growth: 65.0%
Employees: 252
Revenue per employee: $115,873.02
KEY PEOPLE |
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Mark Tapling
CEO
Mark Finkel
CFO
CONTACT INFO |
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333 Allegheny Ave.
Oakmont, PA 15139
US
Phone: 412-826-1158
Fax: 412-826-0577
Online: Web Site
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Hoover's Company Capsule
Copyright © 2001, Hoover's Inc. Austin, Texas.
For changes and updates, contact Hoover's directly.
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