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Home > Company Index > Computer Software & Services > Communication Software > Eyretel plc

Eyretel plc
 PROFILE
Eyretel helps people who like to hear themselves talk. The company develops call center software and hardware that digitally record and analyze such customer communications as phone calls, e-mails, and Web chats. Products include Replay Studio, which records customer communications and displays them graphically for analysis; QualityCall, which monitors customer service representatives to help improve service; and a family of hardware and software for recording customer interactions. Eyretel's customers include Coca-Cola, J Sainsbury, and Canon. Founder and deputy chairman Roger Keenan owns a stake in Eyretel, and other investors include Cisco Systems and investment firm Apax Partners.

 COMPETITION
Amdocs Limited (DOX)
NICE Systems Ltd. (NICE)
Siebel Systems, Inc. (SEBL)

 DEALS
Deal: Knowlagent and Eyretel Team Up
Date Announced: 05.10.01
Value of transaction (US $Mil): Not Disclosed
Description: Software company for customer contacts partners with voice and data recording company to creat a employee contact center for desktop training for employees.

 FINANCIAL OVERVIEW
Fiscal Year-End: March
2000 Sales (mil.): 44.50
1-Yr. Sales Growth: 40.1%
Employees: 281
Revenue per employee: $158,362.99

 KEY PEOPLE
• Nicholas Discombe
    CEO
• Stephen Lacey
    CFO

 CONTACT INFO
Kings Ct., Kingston Rd.
Leatherhead Surrey KT22 7SZ, United Kingdom
Phone: 44-870-600-0626
Fax: 44-870-600-0636
Online: Web Site

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