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  September 5, 2001
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Home > Company Index > Diversified Services > Telemarketing, Call Centers & Other Direct Marketing > West Corporation

West Corporation
Nasdaq: WSTC
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Jun 28 2001 04:27 PM PDT

 PROFILE
West Corporation keeps those phone lines buzzing. Formerly West TeleServices, the company is a major provider of outsourced teleservices, with 28 call centers and seven automated voice and data centers. Its clients include AT&T and Microsoft. It generates almost half of its revenue from inbound call handling (customer service, order processing) and about one-third of its revenue by making outbound calls (product sales, customer acquisition and retention). West Corp. also offers computerized call processing services and Web-based services. Co-founder and vice chair Mary West and her husband, Gary, who serves as chairman, own 70% of the company.

 COMPETITION
Convergys Corporation (CVG)
SITEL Corporation (SWW)
TeleTech Holdings, Inc. (TTEC)

 STOCK ANALYSIS
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FURTHER ANALYSIS
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 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 724.50
1-Yr. Sales Growth: 28.8%
Employees: 24,200
Revenue per employee: $29,938.02

 KEY PEOPLE
• Thomas B. Barker
    CEO
• Michael A. Micek
    CFO

 CONTACT INFO
11808 Miracle Hills Dr.
Omaha, NE 68154
US
Phone: 402-963-1200
Fax: 402-963-1550
Online: Web Site

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