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  September 5, 2001
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Home > Company Index > Diversified Services > Telemarketing, Call Centers & Other Direct Marketing > SITEL Corporation

SITEL Corporation
NYSE: SWW
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 PROFILE
SITEL keeps its eye on the call. The company is the #3 provider of outsourced customer management services (behind Convergys and TeleTech), offering both inbound and outbound call handling for customer service, technical support, and order taking, as well as telemarketing and customer acquisition. In addition to phone calls, SITEL handles incoming e-mail and offers real-time customer service communications online. It has some 70 call centers in 19 countries and can count on more than 300 clients, including General Motors (about 20% of sales). Founder and chairman James Lynch owns about 15% of the company.

 COMPETITION
Convergys Corporation (CVG)
TeleTech Holdings, Inc. (TTEC)
West Corporation (WSTC)

 STOCK ANALYSIS
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 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 764.40
1-Yr. Sales Growth: 3.6%
Employees: 24,000
Revenue per employee: $31,850.00

 KEY PEOPLE
• James F. Lynch
    CEO

 CONTACT INFO
111 S. Calvert St., Ste. 1900
Baltimore, MD 21202
US
Phone: 410-246-1505
Fax: 410-246-0200
Online: Web Site

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