NEWS FROM THE WIRES |
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RESEARCH ALERT-CSFB cuts eLoyalty Aug 01 2001 08:58 AM PDT
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PROFILE |
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eLoyalty hopes its services and tools make customers feel like eRoyalty. Allstate, Lucent, and other clients use eLoyalty's management consulting, hosting, systems integration, and related services to develop online, call center, and other customer relationship management (CRM) strategies. eLoyalty's services are designed to integrate customer contacts generated from a variety of sources, including information gathered from e-mails, call centers, field sales, and Internet channels. The company also provides hosted applications, as well as its proprietary line of CRM software. eLoyalty, created in 1994 as the call center unit of Technology Solutions, spun off from its parent in 2000.
COMPETITION |
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Electronic Data Systems Corporation (EDS)
International Business Machines Corporation (IBM)
Siebel Systems, Inc. (SEBL)
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STOCK ANALYSIS |
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FURTHER ANALYSIS
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Deals
FINANCIAL OVERVIEW |
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Fiscal Year-End: December
2000 Sales (mil.): 211.60
1-Yr. Sales Growth: 44.9%
Employees: 1,018
Revenue per employee: $207,858.55
KEY PEOPLE |
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Kelly D. Conway
CEO
Timothy J. Cunningham
CFO
CONTACT INFO |
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150 Field Dr.
Lake Forest, IL 60045
US
Phone: 847-582-7000
Fax: 847-582-7001
Online: Web Site
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