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Home > Company Index > Diversified Services > Telemarketing, Call Centers & Other Direct Marketing > APAC Customer Services Inc.

APAC Customer Services Inc.
Nasdaq: APAC
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 NEWS FROM THE WIRES
FEATURE-Death of telemarketing? Not quite.
Jul 29 2001 08:42 AM PDT

More WIRE STORIES about this company

 NEWS FROM THE STANDARD
At Your Service
Nov 10 2000 12:00 AM PST

 PROFILE
The telephone isn't the only instrument of choice for APAC Customer Services. The company, formerly APAC TeleServices, provides outsourced telephone-based sales, marketing, and customer-management services. It operates about 55 call centers in some 15 states. It is reducing its focus on outbound telemarketing and focusing on inbound customer service and order entry services. Clients include companies in the parcel delivery, telecommunications, retail, and financial services industries, among others; United Parcel Service accounts for 15% of sales. The company is looking to new business unit CustomerAssistance.com (customer service for e-commerce) to boost sales. Founder and CEO Theodore Schwartz owns nearly 40% of APAC.

 COMPETITION
Convergys Corporation (CVG)
SITEL Corporation (SWW)
West Corporation (WSTC)

 STOCK ANALYSIS
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 FINANCIAL OVERVIEW
Fiscal Year-End: December
2000 Sales (mil.): 464.40
1-Yr. Sales Growth: 8.6%
Employees: 16,700
Revenue per employee: $27,808.38

 KEY PEOPLE
• Theodore G. Schwartz
    CEO
• Gary S. Holter
    CFO

 CONTACT INFO
6 Parkway North Center
Deerfield, IL 60015
US
Phone: 847-374-4980
Fax: 847-374-4991
Online: Web Site

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