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Home > Company Index > Computer Software & Services > Corporate, Professional & Financial Software > Inference Corporation

Inference Corporation
 PROFILE
When it comes to customer service, Inference thinks your clients shouldn't have to infer anything. The company, a subsidiary of e-mail management software company eGain Communications, develops customer service software (43% of sales) that helps businesses answer questions through call center, Web site, e-mail, or interactive voice response channels. Inference's k-Commerce Support software uses case-based reasoning and search functions to enable quick identification of problems and their solutions. About 55% of sales come from training, support, and other services. Clients include AOL Time Warner, Deutsche Bank, and Ericsson.

 COMPETITION
Kana Software, Inc. (KANA)
Primus Knowledge Solutions, Inc. (PKSI)
Siebel Systems, Inc. (SEBL)

 DEALS
Deal: EGain Acquires Inference for $79 Million
Date Announced: 03.16.00
Value of transaction (US $Mil): 79
Description: E-mail management service acquires sales-support software developer.

Search all deals for this company

 FINANCIAL OVERVIEW
Fiscal Year-End: January
2000 Sales (mil.): 22.90
1-Yr. Sales Growth: (26.4)%
Employees: 197
Revenue per employee: $116,243.65

 KEY PEOPLE
• Charles W. Jepson
    CEO
• Philip C. Ranger
    CFO

 CONTACT INFO
100 Rowland Way
Novato, CA 94945
US
Phone: 415-893-7200
Fax: 415-899-9080
Online: Web Site

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