| | Business Summary | | Telespectrum
Worldwide
Inc.
(Telespectrum)
is
a
full-service
provider
of
multi-channel
customer
relationship
management
solutions
for
Global
1,000
companies
in
diverse
industries,
including
financial
services,
telecommunications,
technology,
insurance,
healthcare,
pharmaceuticals
and
government.
In
addition
to
providing
both
traditional
business-to-consumer
and
business-to-business
teleservices,
Telespectrum
offers
inbound
customer
service,
customer
care,
as
well
as
the
ability
to
measure,
monitor
and
improve
the
customer
service
experience.
The
Company
operates
in
20
customer
contact
centers
in
the
United
States,
Canada
and
the
United
Kingdom. | | More
from
Market Guide: Expanded
Business Description |
| | Financial Summary | | Telespectrum
Worldwide
Inc.
provides
telemarketing
and
outsourced
call
center
services,
as
well
as
multi-channel
Customer
Relationship
Management
solutions
to
large
corporations
and
high-growth
technology
companies.
For
the
six
months
ended
6/30/01,
revenues
fell
24%
to
$120.3
million.
Net
loss
rose
85%
to
$14.5
million.
Results
reflect
management
turnover,
reduced
production
volumes
and
$4
million
in
restructuring
and
other
charges. | | More
from
Market Guide: Significant
Developments |
| | |
| Position | | J. Peter Pierce, 55 | Chairman,
CEO | | Kurt Dinkelacker, 47 | CFO | | Christopher Williams, 42 | COO,
Director | | Joseph Nezi, 54 | Exec.
VP of Bus. Devel. |
| More
from
Market Guide on Officers & Directors:
Expanded
List, Bios,
Compensation,
Options
|
|
![[one-year price graph]](http://chart.yahoo.com/c/0b/t/tlsp.ob.gif)