| | Business Summary | | Davox
Corporation
is
a
developer
of
customer
interaction
management
(CIM)
solutions
that
help
companies
more
effectively
manage
customer
interactions,
via
the
telephone,
e-mail
and
the
Internet.
Davox
has
two
major
product
lines,
Ensemble
Customer
Contact
Suite
and
Unison
Call
Management
System.
Ensemble
is
a
comprehensive
CIM
solution
that
integrates
inbound
call-routing,
outbound
call-management,
seamless
call-blending,
e-mail
response-management,
Internet-based
communications,
agent
desktop
automation
and
historical
and
real-time
reporting
capabilities.
The
Unison
Call
Management
System
manages
outbound
and
call-blending
applications,
and
provides
high-productivity
tools
to
increase
the
number
of
calls
handled
and
the
quality
of
each
customer
contact.
More
than
1,000
companies
use
the
Company's
solutions
worldwide,
including
financial
institutions,
telecommunications
firms,
utilities
and
retailers. | | More
from
Market Guide: Expanded
Business Description |
| | Financial Summary | | DAVX
is
a
software
and
systems
integration
company
that
develops,
markets,
implements,
supports
and
services
intelligent
management
systems
for
customer
contact
centers
located
throughout
the
world.
For
the
six
months
ended
6/30/01,
total
revenue
increased
5%
to
$50.3
million.
Net
income
fell
76%
to
$941
thousand.
Results
reflect
increased
sales
of
the
Ensemble
product
and
continued
demand
for
the
Company's
service
offerings,
offset
by
lower
gross
margins. | | More
from
Market Guide: Significant
Developments |
| | | | FY2000 Pay | |
| Alphonse Lucchese, 65
Chairman | $554K | Michael Provenzano, III, 31
CFO,
VP-Fin., Treasurer | -- | Jeffrey Anderholm, 44
Exec.
VP, Product Group | 262K | Anthony Colangelo, 52
Exec.
VP, Worldwide Sales and International Operations | -- | Mark Donovan, 46
Sr.
VP- Operations and Customer Services | 230K | | Dollar amounts are as of 31-Dec-2000 and compensation values are for the fiscal year ending on that date; "Pay" is salary, bonuses, etc.. |
| More
from
Market Guide on Officers & Directors:
Expanded
List, Bios,
Compensation,
Options
|
|
![[one-year price graph]](http://chart.yahoo.com/c/0b/d/davx.gif)