written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . january 2015 learn how and when to remove this template message lithium technologies type private industry computer software social software social media online community founded 2001 2001 headquarters 225 bush street san francisco california united states key people rob tarkoff president & ceo mark culhane chief financial officer katy keim cmo misha logvinov cio sunil rajasekar svp of engineering tapan bhat chief product officer bruno teuber svp & gm emea charles hough svp & gm apac joe cothrel chief community officer michael wu ph.d. chief scientist products lithium social customer experience platform lithium communities lithium social web lithium mobile lithium social media monitoring lithium customer intelligence center 1 number of employees 400 500 website lithium.com lithium technologies provides social customer experience management software for the enterprise . headquartered in san francisco lithium has additional offices in london austin paris sydney singapore new york city and z rich . lithium was founded in 2001 as a spin out from gx media which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites . the company s founders include lyle fong and michel thouati as well as kirk yokomizo john joh nader alizadeh michael yang and matt ayres . the company sells largely to enterprise customers including hp best buy research in motion sony comcast symantec and at & t. 2 3 the lithium social customer experience management platform combines online customer community applications such as forums blogs innovation management product reviews and tribal knowledge bases with the broader social web and traditional crm business processes resulting in a wide range of online customer interaction methods . 4 5 lithium s saas based platform delivers products on demand in a hosted environment rather than as traditional packaged software . stemming from its gaming roots the platform incorporates elaborate rating systems for contributors with ranks badges and kudos counts . 6 contents 1 history 2 awards & analysts 3 references 4 external links history edit in late 2008 lithium technologies completed a detailed time series analysis of up to a decade s worth of proprietary data that represents billions of interactions millions of users and scores of communities . this research coupled with the company s expertise in planning deploying and managing customer communities enabled lithium to identify and calculate key factors that have contributed to a new standard for measuring community health the community health index . 7 in november 2009 lithium hosted the first annual social crm virtual summit which according to usa today drew more than 2 200 registrants and about half logged on for the 10 hour event . a quarter were from other countries . 8 at the beginning of 2010 lithium announced over 100 percent growth in annual recurring revenue coupled with securing 18mm in series c financing . 9 on may 11 2010 lithium acquired social media monitoring smm provider scout labs whose service allows brands to engage with their customers beyond the community and monitor map and measure customer conversations on the social web . 10 in august 2011 lithium announced the appointment of enterprise software veteran rob tarkoff as chief executive officer to succeed lyle fong co founder of lithium . fong took up the role of chief strategist and continued serving on the board of directors . 11 in january 2012 the wall street journal reported that the company secured a 53.4 million series d round of financing led by new enterprise associates . the funding round also included greenspring associates sap ventures the venture capital firm associated with germany s sap ag . 12 the wsj reported that the series d financing round brought the company s total funding to date to 101 million . silicon valley high tech consultant and author geoffrey moore joined the company s board of directors in august 2012 . 13 in october 2012 the company acquired austin texas based social dynamx which provided cloud based software that allows large call centers to manage their social customer service . 14 15 lithium renamed the former social dynamx product as lithium social web and said it was already integrated with its core lithium communities product . 16 in september 2013 lithium announced a 50 million pre ipo mezzanine funding round . 17 the company said it secured the new financing from a syndicate of global institutional investors along with existing investor new enterprise associates nea . on february 11 2014 lithium agreed to buy klout for 200 million . 18 awards & analysts edit the wall street journal ranked lithium among the top 50 venture capital backed companies in september 2012 in the paper s next big thing list . 19 in october 2012 analyst firm gartner inc. ranked lithium in the leader s quadrant of the social crm magic quadrant . 20 lithium said the ranking by the industry analyst firm was based on gartner s evaluation of the company s ability to execute on social strategy and overarching vision . references edit social & online community management social networking apps & design lithium social customer service suite . lithium . retrieved 2014 02 13 . cheng roger december 2 2009 . squeezing web sites onto cellphones businesses try to shift online communities consumer forums to places tailored for wireless users . wall street journal . reedy1 sarah april 10 2009 . addicted gamers could save carriers millions . connected planet online . lithium technologies inc. at a glance pdf . lithium technologies . retrieved 2014 02 13 . walling steven july 18 2009 . lithium reinvents itself as a social crm . readwriteweb . lohr steve april 25 2009 . customer service ask a volunteer . new york times . mckay lauren june 2010 . crafting a community . crm magazine . yu roger january 5 2010 . companies turn to virtual trade shows to save money . usa today . o malley gavin january 8 2010 . social media tools provider lithium raises 18m . mediapost . wang ray may 11 2010 . news analysis lithium s acquisition of scout labs ups the ante in social crm . enterprise irregulars . lithium names enterprise software veteran rob tarkoff as chief executive officer press release . lithium technologies . august 22 2011 . with fresh 53m lithium aims to tame social media venture capital dispatch wsj . blogs.wsj.com . 2012 01 05 . retrieved 2014 02 13 . geoffrey moore joins lithium board of directors . lithium . retrieved 2014 02 13 . lithium acquires social crm application for call centers social dynamx . techcrunch . 2012 10 09 . retrieved 2014 02 13 . lithium technologies acquires social dynamx joining two players in rapidly changing field of social marketing venture capital dispatch wsj . blogs.wsj.com . 2012 10 09 . retrieved 2014 02 13 . technologies acquires social dynamx . lithium . 2012 10 09 . retrieved 2014 02 13 . announces 50 million in mezzanine financing . lithium . 2013 09 03 . retrieved 2014 02 13 . ha anthony march 27 2014 . lithium technologies to buy klout . techcrunch . retrieved march 27 2014 . basich zoran 2012 09 27 . looking for the next big thing ranking the top 50 start ups wsj.com . online.wsj.com . retrieved 2014 02 13 . technologies positioned in the leaders quadrant of the magic quadrant for social crm . lithium . retrieved 2014 02 13 . external links edit lithium technologies lithium community retrieved from https en.wikipedia.org w index.php title lithium technologies & oldid 744011725 categories companies established in 2001companies based in san franciscobusiness softwarecommunity buildinginternet forum softwaresocial networking servicesreputation management companiessocial information processinghidden categories articles with a promotional tone from 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