company founded amsterdam netherlands 2011 2011 founder floris van der veen thijs van der veen headquarters amsterdam netherlands services customer service tools number of employees unknown website official website casengo founded in 2011 is a dutch company that provides customer service tools for website and webshop owners available as a saas . the amsterdam based company was founded by floris and thijs van der veen . 1 both brothers started off with software named livecom 2 used mainly by large companies such as philips and dsm . in february 2016 livecom was acquired by artilium . when the brothers decided to develop customer service software for small businesses casengo was born . 2 contents 1 product 2 plugins 3 funding 4 references 5 external links product edit casengo develops and markets an all in one customer support application . with this cloud based application small business owners can handle customer inquiries via email chat phone and social media from within the application . the application blends chat and email into one timeline ; each contact with a customer can be viewed in one screen . 3 magazines in the netherlands called it the whatsapp for businesses . 4 the principle behind the application is hybrid messaging . using this concept customers getting a response through live chat can leave the chat window whilst still being in contact with the company . the company can then follow up through email because the screen blends the two together . 1 the van der veen brothers are the first using this technique for customer service applications . it applies to all communication in the application customers receiving an email can switch to a chat conversation within seconds and the other way around . 5 casengo offers more options such as a built in knowledge base that can be filled with any information a customer would want or need to know about . 6 plugins edit at the start of 2013 the company launched plugins for wordpress magento and drupal to ease the implementation of its contact widget . 7 funding edit in 2014 a consortium of european investors led by venture capital firm henq injected 2 million 1.5 million into casengo at the time used by over 2 300 businesses worldwide . this news got covered by techcrunch on april 8 2014 . 8 references edit a b van essen bas february 4 2013 . casengo in sprout magazine . sprout magazine . retrieved march 28 2013 . a b hoofd van huysduynen marcel october 1 2012 . brothers aim for growth with chat software for sbs . financial times . retrieved march 27 2013 . cite error invalid ref tag ; name dutch financial times defined multiple times with different content see the help page . parker denise october 3 2012 . finally a groovy app to support today s customers . prweb.com . retrieved april 3 2013 . editorial emerce october 3 2012 . start up launches whatsapp for businesses . emerce.nl . retrieved march 27 2013 . hybrid messaging the solution to online service problems . casengo . september 26 2012 . retrieved march 28 2013 . first1 missing last1 in authors list help casengo march 29 2013 . wordpress plugin for casengo . wordpress . retrieved march 29 2013 . new casengo plugins . casengo . september 26 2012 . retrieved march 28 2013 . first1 missing last1 in authors list help butchner mike april 8 2014 . casengo on techcrunch . techcrunch . retrieved april 10 2014 . external links edit official home official blog official support page featured on techcrunch retrieved from https en.wikipedia.org w index.php title casengo & oldid 743236621 categories companies based in amsterdaminternet companies of the netherlandscustomer relationship management softwarecrm software companiescloud applicationshidden categories pages with reference errorspages with duplicate reference namescs1 errors missing author or editor navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 8 october 2016 at 18 01 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view