platform technical support help desk customer service founded 2001 headquarters lowell ma united states key people robert badavas president ceo and director ted werth chairman and founder paul weichselbaum executive vice president wynn grubbs senior vp business and partner development david temlak senior vp technology & customer enablement estelle prescott vp partner services christine phaneuf vp human resources number of employees 650 website www.plumchoice.com plumchoice is a privately held corporation with headquarters located in lowell massachusetts . the company provides remote technical services and support to various telecommunications isp oem cable retail and e tail companies in the united states . plumchoice uses its patented safelink platform 1 to deliver service covering devices such as personal computers and laptops macintosh computers network equipment software printers peripherals mp3 players digital cameras smartphones and iphones . history edit plumchoice started in ceo and founder ted werth s basement in 2001 . 2 in january 2006 the company moved to an office location in bedford massachusetts . 2 shortly after plumchoice and firedog finalized their service contract 3 and plumchoice began operating its first call center in april of that year . in april 2007 plumchoice moved office locations to billerica massachusetts . in 2009 edison ventures announced it was investing 2.8 million in plumchoice to help grow the company s markets expand sales and support marketing business operations and product development . 4 in october 2009 plumchoice opened its second location in scarborough maine . 5 in september 2011 plumchoice announced a partnership with n.e.w. and asurion that will bring customer help services to newasurion s existing warranty insurance and product offerings . plumchoice s americas president and coo fred king believes this new partnership will result in the ability for plumchoice asurion and n.e.w. to collectively meet more than 95 percent of consumer and small business technology needs . 6 in october 2012 plumchoice moved office locations to crosspoint towers in lowell massachusetts . 7 office locations edit plumchoice corporate headquarters are located in lowell massachusetts . references edit united states patent and trademark office a b bedford minuteman informationweek boston globe kennebec journal this week in consumer electronics plumchoice relocates headquarters expands executive team to accelerate industry leadership initiative retrieved from https en.wikipedia.org w index.php title plumchoice & oldid 733945525 categories companies based in massachusetts navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 11 august 2016 at 03 38 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view