founded 1996 as telstra corporation headquarters sydney nsw australia key people david thodey group managing director services internet service provider news email online television number of employees 10 500 2007 parent telstra website bigpond.com bigpond is an australian internet service provider and a product of telstra . bigpond is australia s largest citation needed isp and is based in melbourne . the bigpond brand is in the process of being discontinued . 1 contents 1 internet 2 customer service 3 services 3.1 bigpond music 3.2 bigpond games and gamearena 3.3 the pond in second life 4 see also 5 references 6 external links internet edit bigpond offers 5 types of internet access ; cable bigpond is australia s largest provider of cable internet access which covers parts of australia s main cities melbourne brisbane perth sydney adelaide and the gold coast . speeds available are turbo 8 mbit s downstream 128 kbit s upstream elite 30 mbit s down 1 mbit s up and ultimate 100 mbit s down 2 mbit s up . adsl bigpond provides both adsl and adsl2 services where available with speeds ranging from 256 kbit s down 64 kbit s up to 20 mbit s down 1 mbit s up . the current speeds available on adsl plans that bigpond offers are up to 1.5 mbit s down 256 kbit s up up to 8 mbit s down 384 kbit s up and up to 20 mbit s down 1 mbit s up . naked dsl a six week trial of two kinds of naked dsl to assess customer demand was launched on 1 june 2010 . pure dsl having the ability to receive incoming calls and make emergency calls and naked dsl being offered without a dial tone . 2 mobile broadband through telstra s next g network bigpond provides the largest wireless network coverage in australia reaching 99 % of the population . 3 download speeds on the 3g network range from 256 kbit s to 3.5 mbit s in regional and interurban areas and up to 21 mbit s in metropolitan and city areas . download speeds on the 4g network are up to 40mbit s. bigpond also provides wireless hot spots . 4 satellite bigpond provides satellite internet mainly for regional customers who are too far away from the exchange to get adsl and can not get cable . satellite is delivered via 2 way satellite with speeds ranging from 256 kbit s down 64 kbit s up to 800 kbit s down 128 kbit s up . 5 dialup bigpond has moved customers off dialup to a broadband platform and in 2006 its broadband customers surpassed the number of dialup customers . customer service edit in 2007 a survey of 14 000 people by pc authority magazine found bigpond users rated poorly for customer service and less than a third considered their service value for money . however bigpond argued that the survey s structure had encouraged people to provide extreme opinions . 6 the telecommunications industry ombudsman tio reported 14 692 complaints against telstra bigpond for the period 1 january 2009 31 march 2009 . 7 this reflected 47.5 % of all complaints against all internet service providers reported to the tio in australia in that period . customer service complaints handling faults & provision accounted for 8 103 complaints in that period . bigpond uses offshore call centres to provide most of their technical support . the technical support 133933 number connects through a voip line to support staff based in the philippines by call centre outsource companies teletech & teleperformance . 8 technical support officers have limited ability to resolve issues and can not refer any issue to a complaint handling officer or customer advocate . if the support call relates to network issues the technical support team can not take any action to resolve the problem . citation needed in november 2009 telstra chief executive david thodey promised a new telstra which will be much more responsive to its customers in a bid to improve the telco s corporate reputation stating that the new mantra at telstra would be customer service customer service customer service and announcing increases in speed and data allowances for bigpond customers . 9 services edit bigpond music edit bigpond operates a music download store offering 15 million tracks encoded at either 256kbit s or 320kbit s in mp3 format . in april 2012 mog announced a partnership with telstra to bring mog to australia the first region outside of the us to have access . 10 telstra and mog launched under the bigpond music branding on 21 june 2012 . 11 bigpond games and gamearena edit gamearena was a website dedicated to video gaming operating under the bigpond brand that was managed by mammoth media and based on the east coast of australia . the site provided news downloads and servers primarily for the pc and mac though it later branched out to include console sites . gamearena provided an online game shop gamenow which sported various benefits to telstra customers . 12 usage of the gamearena file library gaming servers and booking service were freely available to anyone but provided specific advantages to telstra customers such as preference in downloads and unmetered usage as well as various bonuses in competitions . in 2005 gamearena went through a new shift with the merging of gamenow and gameshop into itself . the name became simply bigpond gamearena . 13 gamearena once operated over 100 gaming servers which were monitored by a volunteer force of administrators known as gameops . gamecreate was a service offered free of charge where users may book a server for a specific game for a 2 hour period of time . this server was private and could be used for either ladder training or social events . 14 gamearena servers and its website closed on 20 october 2014 . 15 the pond in second life edit telstra bigpond owned and operated a number of virtual islands in the online game second life 16 for approximately three years . bigpond closed its second life presence in december 2009 . 17 see also edit television in australia portal internet television in australia subscription television in australia references edit bigpond homepage has changed . retrieved 2014 02 23 . telstra bigpond trials naked dsl . ben grubb zdnet.com.au . 2010 06 02 . archived from the original on 4 june 2010 . retrieved 2010 06 02 . mobile broadband coverage . telstra . archived from the original on 23 january 2010 . retrieved 19 january 2010 . telstra wireless hotspots . telstra.com.au . archived from the original on 28 december 2009 . retrieved 2010 01 19 . satellite plans and pricing . my.bigpond.com . retrieved 2010 01 19 . ramadge a 7 december 2007 . telstra s bigpond bombs out with consumers . news.com.au . retrieved 17 march 2010 . 1 archived 21 may 2009 at the wayback machine . schneiders ben 10 october 2008 . telstra jobs head to philippines . the sydney morning herald . retrieved 17 march 2010 . korporaal glenda 27 november 2009 . ets pushes telstra issue to parliamentary backburner . the australian . retrieved 17 march 2010 . http exchange.telstra.com.au 2012 04 17 mog powered by telstra a massive deal for music lovers archived copy . archived from the original on 29 june 2012 . retrieved 6 february 2016 . http www.itwire.com content view 4702 127 itwire article on gamenow http pcworld.idg.com.au index.php id 976973335 pc world gamearena article http www.gamearena.com.au getconnected servers gamearena list of servers telstra confirms it is closing game arena . mcv pacific . 2014 09 16 . retrieved 2015 06 30 . the pond on second life . my.bigpond.com . retrieved 2011 11 23 . hearn louisa 2009 11 17 . bigpond pulls plug on second life . sydney morning herald . archived from the original on 20 january 2010 . retrieved 2010 01 19 . external links edit bigpond official site bigpond music v t e internet service providers of australia economy of australia internet censorship current ausbbs amcom bigair connexus internet dreamtilt devoted nbn exetel m2 group clubtelco dodo services eftel iprimus nbnsp optus virgin broadband origin net skymesh telstra bigpond pacnet tpg telecom adam internet iinet internode westnet vodafone zettanet wholesale nbn tpg telecom aapt limited agile communications chime communications pipe networks nextgen networks origin net telstra wholesale former chariot connect.com.au grapevine neighbourhood cable netspace opel networks ozemail pacific internet pegasus networks people telecom related topics internet in australia national broadband network v t e australian streaming companies 9now abc iview bigpond foxtel play foxtel on xbox 360 t box internet tv guvera nbl tv plus7 presto quickflix sbs on demand skuff tv stan streamco tenplay v t e video digital distribution platforms digital library streaming media video on demand free 56 . com 9now abc iview acfun afreecatv all 4 arte boutique bbc iplayer bilibili bittorrent blinkbox break.com brightcove buzznet canalplay cinemanow chicken pork adobo clowdy crackle dacast dailymotion daisuki dramafever flixster fotki france tv pluzz frequency funimation funshion gog.com gyao hoopla hotstar iqiyi itunes store itv hub iwant tv lafango le lightbox liveleak mainstreaming medici.tv metacafe my5 mytf1 vod myvideo neulion the newsmarket niconico nintendo eshop noggin oneworldtv ora tv overdrive inc. pluto tv plus7 popcornflix pptv rt player rutube schooltube showmax sky go sohu sony liv spirit show network spuul starlight networks steam streamworks international stv player svt play talktalk tv tank top tv tapp tv teachertube teaching channel telly inc tenplay theplatform toon goggles trilulilu tubi tv tudou tvcatchup tv uol tvigle tvnz ondemand tvyo twitch.tv uktv play ultraviolet vbox7 veoh vevo videojug vidoosh viewster viki vimeo voddler v.qq.com vudu vyrt vzaar wildscreen.tv wistia wuaki xfinity streampix xunlei kankan yahoo view youku youtube zattoo sports fox sports go watchespn pornographic pornhub pornmd redtube sextube xhamster xtube xvideo youporn comedy funny or die commercial acorn tv amazon video cbs all access cravetv crunchyroll curiositystream fandor filipino on demand google play movies & tv hbo go hbo now hooq hulu iflix maxdome microsoft movies & tv mubi netflix now tv playstation store playstation video playstation vue playster presto sbs on demand seeso sky on demand stan ufc fight pass vessel warner archive instant wwe network youtube red discontinued blip blockbuster on demand blogtv fearnet imeem imesh intel appup joost kazaa lovefilm megavideo muzu.tv nintendo channel nintendo video nokia store openfilm redbox instant by verizon quickflix revver shomi sony entertainment network stage6 super deluxe touchvision triton trooptube twango v cast vdio viddler vongo weshow windows media center wwe classics on demand yahoo screen zune marketplace retrieved from https en.wikipedia.org w index.php title bigpond & oldid 740613106 categories internet service providers of australiaonline content distributiononline music storestelstravideo rental servicesaustralian streaming companieshidden categories articles with wayback machine linksuse dmy dates from september 2016use australian 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