public utility founded 2002 headquarters london england uk products landline telephony mobile telephony broadband gas electricity parent telecom plus plc website utility warehouse utility warehouse is a multi utility provider based in london england . it is the brand name for its parent company telecom plus 1 with utility warehouse operating as a separate brand . 2 it currently handles over 500 000 customer accounts with the help of over 40 000 independent distributors . utility warehouse supplies customers with landline telephony mobile telephony broadband gas and electricity . 3 the utility warehouse brand is the primary engine of revenue generation for telecom plus . 2 contents 1 history 2 operation 3 marketing 4 references 5 external links history edit the utility warehouse brand has been linked to telecom plus since 2002 when telecom plus launched it as a single brand to encompass all of the company s residential services . since then utility warehouse has been the operating brand for all of telecom plus s residential energy telephony and broadband offerings . 4 in 2006 utility warehouse and telecom plus entered into an agreement with npower that tasked npower with supplying energy gas and electricity to utility warehouse customers . 2 utility warehouse essentially sold two subsidiaries electricity plus and gas plus to npower . in 2013 however npower sold the two former telecom plus subsidiaries back to utility warehouse for 218 million . 5 as a result utility warehouse became one of the largest independent energy suppliers in the uk 2 5 with over 500 000 customers and 770 000 gas and electricity supply points to their name . 3 the deal also sparked commentary about the possibility of npower s parent company rwe leaving the uk or the emergence of a big seven in place of the esisting big six energy suppliers . 1 2 6 operation edit utility warehouse operates as part of the telecom plus holding company . it employs a multi level marketing model that utilizes independent distributors to obtain new customers . distributors introduce both residential and business customers . 4 the utility warehouse headquarters is based in north london . 7 the institute of customer service listed the utility warehouse listed as the companies with the 2nd best customer service in the uk in their 2016 survey . 8 because utility warehouse does not operate shops or engage in advertising they rely entirely on word of mouth referrals from their independent distributors and existing customers . 4 7 as of 2014 utility warehouse supplies gas electricity broadband mobile and landline telephony . 3 their telephony and energy services are often bundled to theoretically reduce costs for customers . 5 the company sets their own tariffs and provides customer service for each of their customers . 2 a 2009 article by the guardian reported that telecom plus s rates were generally average and as much as 20 % higher than the best deals . 9 in 2009 consumer group which ranked telecom plus as having the highest customer satisfaction for home telephone service . 9 according to a 2014 survey by uswitch utility warehouse had the second highest costumer satisfaction behind good energy . 10 marketing edit utility warehouse has no shops and does not advertise on television or in the national press . the company has focused on word of mouth as a primary means of promotion and offers bonuses to distributors who recruit new customers and distributors . distributors gain a commission from both their own customers and their distributor s customers making telecom plus a multi level marketing company . there is a 100 joining cost to become a distributor . 9 references edit a b npower sells some subsidiaries to telecom plus for 218m . bbc . 20 november 2013 . retrieved 6 october 2014 . a b c d e f gosden emily 20 november 2013 . utility warehouse buys 770 000 customer accounts from npower in 218m deal . the daily telegraph . retrieved 6 october 2014 . a b c macalister terry ; jennifer rankin 20 november 2013 . rwe npower supply sale raises fears over uk withdrawal . the guardian . retrieved 6 october 2014 . a b c tieman ross 13 march 2009 . company of the year telecom plus . financial times . retrieved 6 october 2014 . a b c chazan guy 20 november 2013 . telecom plus deal to challenge big six uk energy suppliers . financial times . retrieved 7 october 2014 . gosden emily 20 november 2013 . energy challenger telecom plus leaps to big six s defence . the daily telegraph . retrieved 6 october 2014 . a b stafford philip 29 march 2009 . telecom plus boosted by word of mouth support . financial times . retrieved 7 october 2014 . davidson lauren 20 jan 2016 . the companies with the best customer service in the uk . the telegraph . retrieved 20 jan 2016 . a b c jones rupert 4 december 2009 . utility warehouse under the spotlight . the guardian . retrieved 26 april 2014 . meyer harriet . switch to small energy suppliers consumers urged . retrieved 12 may 2014 . external links edit official website boris johnson and david cameron on the conservative campaign trail at the utility warehouse in hendon . utility warehouse customer satisfaction survey results utility warehouse for business utility warehouse listed as one of the companies with the best customer service in the uk retrieved from https en.wikipedia.org w index.php title utility warehouse & oldid 726451119 categories companies established in 2002companies of the united kingdominternet service providers of the united kingdompower companies of englandcompanies based in londonhidden categories official website different in wikidata and wikipedia navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 22 june 2016 at 07 52 . text is available under the creative commons attribution sharealike license ; 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