type sociedad an nima bmad ams industry travel technology founded 1987 ; 29 years ago 1987 headquarters madrid spain services provision of computer reservations systems ; it systems for the travel industry ; online travel agency revenue 3.103 billion 2013 1 total assets 5.427 billion end 2013 1 total equity 1 840.1 million end 2013 1 subsidiaries traveltainment aai website www.amadeus.com amadeus it group sa m de s a ti r p is a multinational it provider for the global travel and tourism industry . contents 1 company profile 2 history 3 data centre 4 overview of the company s business and activities 4.1 distribution 4.2 it solutions 4.3 contribution to open source projects 5 business model and other business lines 6 see also 7 references 8 external links company profile edit the company is structured around two areas its global distribution system and its it solutions business area . acting as an international network amadeus provides search pricing booking ticketing and other processing services in real time to travel providers and travel agencies through its amadeus crs distribution business area . through its it solutions business area it also offers travel companies software systems which automate processes such as reservations inventory management and departure control . the group which processed 850 million billable travel transactions in 2010 2 services customers including airlines hotels tour operators insurers car rental and railway companies ferry and cruise lines travel agencies and individual travellers directly . the parent company of amadeus it group holding over 99.7 % of the firm is amadeus it holding s.a. it is listed on the spanish stock exchanges as of 29 april 2010 3 and trades under the symbol ams . for the year ended 31 december 2012 the company reported revenues of 2.910 billion and ebitda of 1.108 billion . 4 amadeus has central sites in madrid spain corporate headquarters 5 and marketing citation needed sophia antipolis france product development erding germany data processing centre and bangalore india software lab as well as regional offices in boston bangkok buenos aires dubai miami istanbul and sydney . 6 7 at market level amadeus maintains customer operations through 173 local amadeus commercial organisations acos covering 195 countries . the amadeus group employs 10 170 employees worldwide . history edit amadeus was originally created as a neutral global distribution system gds by air france iberia lufthansa and sas in 1987 in order to connect providers content with travel agencies and consumers in real time . the creation of amadeus was intended to offer a european alternative to sabre an american gds . the first amadeus system was built from core reservation system code coming from system one an american gds that competed with sabre but went bankrupt and a copy of the air france pricing engine . these systems were respectively running under ibm tpf and unisys . at the beginning of amadeus the amadeus systems were functionally dedicated to airline reservation and centered on the pnr passenger name record the passenger s travel file . throughout the years the pnr was opened up to additional travel industries hotels rail cars cruises ferries insurance etc. . although established initially as a private partnership amadeus went public in october 1999 becoming listed on the paris frankfurt and madrid stock exchanges . progressively and in line with industry evolution amadeus diversified its operations by focusing on information technologies it to deliver services spanning beyond sales and reservation functionalities centred on streamlining the operational and distribution requirements of its customer base . in 2000 amadeus received an iso 9001 2000 quality certification the first gds company to do so . 8 since 2004 the company has invested 1 billion in r & d 9 and amadeus s technology has increasingly embraced open systems which provide clients with more flexibility and features as well as other benefits . as of 2010 update 85 % of its software portfolio was open system based and it expects by the end of 2016 to have fully migrated away from mainframe based tpf software . 10 in 2005 amadeus was delisted from the paris frankfurt and madrid stock exchanges when bc partners and cinven bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders . the transition from distribution system to technology provider was reflected by the change in its corporate name in 2006 when the company name was changed to amadeus it group . in 2009 amadeus invested about 257 million in r & d. 11 amadeus is again listed on the spanish stock exchanges as of 29 april 2010 ams . throughout the years amadeus acquired smart ab a travel distribution company in northern europe 12 vacation.com the largest us marketing network for leisure travel 13 e travel inc. a supplier of hosted technology products for corporate travel 14 opodo a european travel website 15 which it sold on february 2011 for 450 million 16 airline automation aai a robotic pnr processing company in 2006 17 traveltainment a leisure content provider 18 optims a european hotel software company 19 onerail a rail it software supplier 20 newmarket international an it provider for hotels 21 ufis an airport it provider i fao a leading provider of end to end corporate travel it solutions clarification needed airit a provider of air transport information technology solutions clarification needed in september 2014 air france sold a 3 percent stake in the firm for 438 million . 22 data centre edit amadeus has its own data centre in erding germany . in 2010 the erding complex processed billion transactions per day and handled on average 9 000 user data queries per second with a system response time of less than 3 milliseconds and an average system uptime of 99.99 % . 23 amadeus global operations comprise not only the main site in erding germany but also two strategic operation centres in miami united states and sydney australia and local competency centres in germany thailand poland colombia ukraine and the united kingdom . overview of the company s business and activities edit distribution edit amadeus crs is the largest gds provider in the worldwide travel and tourism industry with an estimated market share of 37 % in 2009 . 24 as of december 2010 over 90 000 travel agencies worldwide use the amadeus system and 58 000 airline sales offices use it as their internal sales and reservations system . amadeus gives access to bookable content from 435 airlines including 60 low cost carriers 29 car rental companies representing 36 000 car rental locations 51 cruise lines and ferry operators 280 hotel chains and 87 000 hotels 200 tour operators 103 rail operators and 116 travel insurance companies . 25 it solutions edit the principal service of this business area is the amadeus alt a customer management system 26 cms a software suite which addresses airlines sales and reservations inventory management and departure control . unlike the carriers legacy it systems the alt a platform is based on a common technical infrastructure and software . with alt a airlines outsource their it operations onto a community platform which allows them to share information with both airline alliance and code share partners . the alt a suite presently consists of four main modules 27 alt a reservation providing booking pricing and ticketing management through a single interface ; alt a inventory providing schedule and seat capacity management on a flight by flight basis ; alt a departure control a departure control system software package ; and alt a e commerce a software suite for airline e commerce sales and support . in 2009 the number of passengers boarded by airlines using amadeus alt a was 238 million . 28 amadeus is extending its it solutions business with the ongoing development of similar systems for rail companies hotel chains airport operators and ground handling companies . contribution to open source projects edit according to a may 2015 investigation amadeus has contributed to the docker open source software project . 29 business model and other business lines edit the business model of amadeus is booking fee or transaction based which means that a fee is taken for each confirmed net booking made in the amadeus crs . citation needed in late 1990s a business division specialized in e commerce was created . clarification needed in 2000 amadeus was awarded the development of two new operational applications for british airways and qantas airways the inventory management and the departure control systems . 30 these products were outside of the core expertise domain of amadeus and were built with the expertise of the airlines . in march 2015 amadeus announced that blacklane a berlin based professional driver service available worldwide would become their first fully integrated taxi and transfer solution provider . 31 see also edit spain portal computing portal companies portal travelport references edit a b c d e annual accounts 2013 pdf . amadeus it holding . retrieved 20 may 2014 . latest hotel news hospitality news announcements and other latest happenings . hozpitality.com . retrieved 2013 01 23 . cnmv folletos de emisi n y opvs . cnmv.es . 2010 04 14 . retrieved 2013 01 23 . feb 27 2012 2013 02 27 . amadeus 2012 results . amadeus . retrieved 2013 02 27 . central headquarters . amadeus it group . retrieved on 4 march 2013 . corporate headquarters amadeus it group sa c salvador de madariaga 1 e 28027 madrid spain worldwide offices travel technology solutions . amadeus . retrieved 2013 01 23 . amadeus sydney office 1 dead link amadeus announcese 2009 financial performance news . breaking travel news . retrieved 2013 01 23 . gerry smith 2010 03 23 . amadeus gerry smith on leaving behind legacy systems . retrieved 2016 09 06 . amadeus 2009 results top line summary . tnooz . 2010 03 23 . retrieved 2013 01 23 . amadeus scandinavia . amadeus.com . retrieved 2013 01 23 . short take amadeus buys vacation.com for 57.3 million cnet news . news.cnet.com . 2000 10 31 . retrieved 2013 01 23 . amadeus acquires e travel inc. ; boosts amadeus north american offering ; enhances global corporate travel solutions range . free online library . thefreelibrary.com . 2001 07 30 . retrieved 2013 01 23 . current investments . cinven . 2008 08 08 . archived from the original on 2012 02 20 . retrieved 2013 01 23 . amadeus sells opodo . amadeus.com . 2011 02 09 . retrieved 2013 01 23 . airline automation aai changes name to amadeus revenue integrity . amadeus.com . 2006 03 16 . retrieved 2013 01 23 . 2 archived september 6 2008 at the wayback machine . http www.traveldailynews.com pages recommend 8671 amadeus completes optims acquisition amadeus acquires onerail sees rail sales growth . travel agent central . 2008 06 11 . retrieved 2013 01 23 . amadeus acquires newmarket international . amadeus.com . 2014 02 01 . retrieved 2014 11 07 . air france to reap 339 million euros in cash from amadeus shares press release . reuters . 10 september 2014 . the amadeus data centre in figures travel technology solutions . amadeus . retrieved 2013 01 23 . amadeus it holding plans spain ipo for 2010 . marketwatch . retrieved 2013 01 23 . figures travel technology solutions . amadeus . retrieved 2013 01 23 . http www.traveldailynews.com pages show page 36831 amadeus processes record number of airline passengers through its altea platform airline it solutions and consulting services amadeus altea suite . amadeus.com . retrieved 2013 01 23 . altea cms air travel booking platform aids sales . travel agent central . 2010 05 04 . retrieved 2013 01 23 . look who s helping build docker besides docker itself . infoworld . 2015 05 27 . tpf scoop archives . blackbeard.com . retrieved on 2013 08 20 . cobbold laura ; parker