written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . january 2016 learn how and when to remove this template message icici bank limited type private traded as bse 532174 nse icicibank nyse ibn bse sensex constituent cnx nifty constituent industry banking financial services founded 1994 1994 headquarters mumbai maharashtra india 1 area served worldwide key people mr. m. k. sharma chairman mrs. chanda kochhar md & ceo products credit cards consumer banking corporate banking finance and insurance investment banking mortgage loans private banking wealth management personal loans payment solutions . revenue us 10.3 billion 2016 2 operating income us 3.6 billion 2016 2 profit us 1.5 billion 2016 2 total assets us 108.8 billion 2016 2 total equity us 13.5 billion 2016 2 number of employees 74 096 2016 3 website www.icicibank.com icici bank industrial credit and investment corporation of india is an indian multinational banking and financial services company headquartered in mumbai maharashtra india with its registered office in vadodara . in 2014 it was the second largest bank in india in terms of assets and third in term of market capitalisation . it offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialised subsidiaries in the areas of investment banking life non life insurance venture capital and asset management . the bank has a network of 4 450 branches 4 and 13 995 atms 5 in india and has a presence in 19 countries including india . 6 icici bank is one of the big four banks of india along with state bank of india bank of baroda and punjab national bank . 7 the bank has subsidiaries in the united kingdom and canada ; branches in united states singapore bahrain hong kong sri lanka qatar oman dubai international finance centre china 8 and south africa ; 9 and representative offices in united arab emirates bangladesh malaysia and indonesia . the company s uk subsidiary has also established branches in belgium and germany . 10 contents 1 history 2 acquisitions 3 role in indian financial infrastructure 4 products 4.1 icici merchant services 4.2 money2india 4.3 money2india europe 4.4 extra home loans 4.5 smart vault 4.6 saral loans 4.7 icici bank unifare bangalore metro card 4.8 touch n remit facility for nris in kingdom of bahrain 4.9 icici bank ltd launches video banking for nri 4.10 pockets by icici bank 4.11 icicibankpay on twitter 4.12 contactless credit and debit cards 4.13 mysavings rewards 4.14 iwish the flexible recurring deposit 4.15 software robotics 5 go green initiative 6 literary endeavours 7 subsidiaries 7.1 domestic 7.2 international 8 awards and achievements of icici 9 social responsibility programmes for elementary education 10 controversies 10.1 inhumane debt recovery methods 10.2 money laundering allegations 11 credit rating 12 see also 13 references 14 external links history edit icici s branch located in knightsbridge london . icici bank was established by the industrial credit and investment corporation of india icici an indian financial institution as a wholly owned subsidiary in 1994 . the parent company was formed in 1955 as a joint venture of the world bank india s public sector banks and public sector insurance companies to provide project financing to indian industry . 11 12 the bank was founded as the industrial credit and investment corporation of india bank before it changed its name to the abbreviated icici bank . the parent company was later merged with the bank . icici bank launched internet banking operations in 1998 . 13 icici s shareholding in icici bank was reduced to 46 percent through a public offering of shares in india in 1998 followed by an equity offering in the form of american depositary receipts on the nyse in 2000 . 14 icici bank acquired the bank of madura limited in an all stock deal in 2001 and sold additional stakes to institutional investors during 2001 02 . 15 in the 1990s icici transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services both directly and through a number of subsidiaries and affiliates like icici bank . in 1999 icici become the first indian company and the first bank or financial institution from non japan asia to be listed on the nyse . 16 in 2000 icici bank became the first indian bank to list on the new york stock exchange with its five million american depository shares issue generating a demand book 13 times the offer size . 14 in october 2001 the boards of directors of icici and icici bank approved the merger of icici and two of its wholly owned retail finance subsidiaries icici personal financial services limited and icici capital services limited with icici bank . the merger was approved by shareholders of icici and icici bank in january 2002 by the high court of gujarat at ahmedabad in march 2002 and by the high court of judicature at mumbai and the reserve bank of india in april 2002 . 17 in 2008 following the 2008 financial crisis customers rushed to icici atms and branches in some locations due to rumours of adverse financial position of icici bank . the reserve bank of india issued a clarification on the financial strength of icici bank to dispel the rumours . 18 acquisitions edit 1996 scici ltd. a diversified financial institution with headquarters in mumbai 19 1997 itc classic finance . incorporated in 1986 itc classic was a non bank financial firm that engaged in hire purchase and leasing operations . at the time of being acquired itc classic had eight offices 26 outlets and 700 brokers . 20 1998 anagram enagram finance . anagram had built up a network of some 50 branches in gujarat rajasthan and maharashtra that were primarily engaged in retail financing of cars and trucks . it also had some 250 000 depositors . 21 2001 bank of madurai 22 2002 the darjeeling and shimla branches of grindlays bank 23 2005 investitsionno kreditny bank ikb a russian bank 24 2007 sangli bank . sangli bank was a private sector unlisted bank founded in 1916 and 30 % owned by the bahte family . its headquarters were in sangli in maharashtra and it had 198 branches . it had 158 in maharashtra and 31 in karnataka and others in gujarat andhra pradesh tamil nadu goa and delhi . its branches were relatively evenly split between metropolitan areas and rural or semi urban areas . 25 2010 the bank of rajasthan bor was acquired by the icici bank in 2010 for 30 billion . rbi was critical of bor s promoters not reducing their holdings in the company . bor has since been merged with icici bank . 19 role in indian financial infrastructure edit the bank has contributed to the set up of a number of indian institutions to establish financial infrastructure in the country over the years national stock exchange the national stock exchange was promoted by india s leading financial institutions including icici ltd. in 1992 on behalf of the government of india with the objective of establishing a nationwide trading facility for equities debt instruments and hybrids by ensuring equal access to investors all over the country through an appropriate communication network . 26 credit rating information services of india limited crisil in 1987 icici ltd along with uti set up crisil as india s first professional credit rating agency . crisil offers a comprehensive range of integrated products and service offerings which include credit ratings capital market information industry analysis and detailed reports . 27 national commodities and derivatives exchange limited ncdex is an online multi commodity exchange set up in 2003 by icici bank ltd lic nabard nse canara bank crisil goldman sachs indian farmers fertiliser cooperative limited iffco and punjab national bank . 28 financial innovation network and operations pvt ltd. icici bank has facilitated setting up of fino cross link to case link study in 2006 as a company that would provide technology solutions and services to reach the underserved and underbanked population of the country . using technologies like smart cards biometrics and a basket of support services fino enables financial institutions to conceptualise develop and operationalise projects to support sector initiatives in microfinance and livelihoods . 29 entrepreneurship development institute of india entrepreneurship development institute of india edii an autonomous body and not for profit society was set up in 1983 by the erstwhile apex financial institutions like idbi icici ifci and sbi with the support of the government of gujarat as a national resource organisation committed to entrepreneurship development education training and research . 30 north eastern development finance corporation north eastern development finance corporation nedfi was promoted by national level financial institutions like icici ltd in 1995 at guwahati assam for the development of industries infrastructure animal husbandry agri horticulture plantation medicinal plants sericulture aquaculture poultry and dairy in the north eastern states of india . nedfi is the premier financial and development institution for the north east region . 31 asset reconstruction company india limited following the enactment of the securitisation act in 2002 icici bank together with other institutions set up asset reconstruction company india limited arcil in 2003 to create a facilitative environment for the resolution of distressed debt in india . arcil was established to acquire non performing assets npas from financial institutions and banks with a view to enhance the management of these assets and help in the maximisation of recovery . this would relieve institutions and banks from the burden of pursuing npas and allow them to focus on core banking activities . 32 33 credit information bureau of india limited icici bank has also helped in setting up credit information bureau of india limited cibil india s first national credit bureau in 2000 . cibil provides a repository of information which contains the credit history of commercial and consumer borrowers to its members in the form of credit information reports . the members of cibil include banks financial institutions state financial corporations non banking financial companies housing finance companies and credit card companies . 34 institutional investor advisory services india limited iias icici bank has indirectly invested in institutional investor advisory services through icici prudential life insurance company in iias . iias is a voting advisory firm aka proxy firm dedicated to providing participants in the indian market with data research and commentary . it provides recommendations on resolutions placed before shareholders of over 300 companies . products edit icici merchant services edit icici merchant services represents an alliance formed in 2009 between icici bank india s largest private sector bank and first data a global leader in electronic commerce and payment services . first data is the majority stakeholder in the alliance with icici bank holding 19 % . 35 money2india edit money2india www.money2india.com is an online money transfer tracking service offered to non resident indians by icici bank ltd. with an ever expanding base since its launch it is the preferred mode of online money transfers to india facilitating seamless money transfers with round the clock customer service availability . to use this service a user needs to complete a simple one time online registration by accessing www.money2india.com and can thereafter start sending money from any bank in 9 countries usa canada uk singapore australia uae sweden switzerland and hong kong to any beneficiary account with over 100 banks in india . 36 money2india europe edit icici bank uk plc germany branch provides money transfer and tracking service money2india europe money2india.eu in 20 european countries . the platform facilitates money transfer to india by allowing remitter to initiate money transfer instruction on m2e . depending on the country of residence and the financial institution with which the user is