no other articles link to it . please introduce links to this page from related articles ; try the find link tool for suggestions . march 2012 interactions llc industry customer care fate active founded 2002 headquarters franklin massachusetts area served telecommunication hospitality finance insurance and warranty retail utility consumer software and electronics and healthcare key people michael iacobucci ceo products virtual assistants website http www.interactions.net interactions llc 1 is a privately held 2 technology company that builds and delivers hosted virtual assistant applications that enable businesses to deliver automated natural language communications for customer care . contents 1 history 2 services 3 customers 4 references history edit interactions llc was founded in 2004 and is headquartered in boston franklin 3 massachusetts . 4 interactions is venture backed by sigma partners cross atlantic capital partners updata partners and north hill ventures . michael iacobucci serves as interactions ceo . 5 interactions has additional offices in indianapolis indiana corporate technology center and austin texas technology center . in 2010 interactions received pci dss compliance validation . 6 in april 2012 interactions was named a 2012 gartner cool vendor in crm customer service and social . 7 in november 2014 interactions announced the acquisition of at & t s speech and language technology group 8 along with its at & t watson sm platform . services edit interactions hosted customer care solutions work with and enhance existing ivr interactive voice response platforms speech platforms and web applications . operating under a saas business model interactions service includes both an application s design and build as well as continuous operating and tuning . 9 customers edit interactions customer base includes multiple consumer facing fortune 500 companies including hyatt best western 10 and humana 11 12 representing the telecommunication hospitality finance insurance and warranty retail utility consumer software and electronics and healthcare industries . references edit crunchbase interactions . interactions corporation raises 12m more to ease the pains of automated customer service . franklin firm works to improve business interactions . it firm rakes in vc cash interactions corp. has raised 35m since 2002 inception . indianapolis business journal . retrieved 1 march 2012 . franklin firm works to improve business interactions . metrowest daily news . retrieved 1 march 2012 . interactions corp validated as pci dss compliant . interactions corporation named cool vendor by leading analyst firm . at & t sells its watson speech recognition tech to interactions corporation in equity deal . humana expands deployment of voice portal technology . go back interactions corp. partners with best western . interactions corporation to expand relationship with humana . automated agent will aid enrollees in medicare . boston globe . retrieved from https en.wikipedia.org w index.php title interactions corporation & oldid 698086589 categories telephone servicesspeech recognitionartificial intelligence applicationsuser interface techniqueshidden categories orphaned articles from march 2012all orphaned articles navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 3 january 2016 at 23 04 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view