vincent polidoro 1 products digital communication systems website publicstuff.com publicstuff is a digital communications system for residents to submit real time requests in their neighborhoods . accessed by traditional web browser smartphone app phone or sms residents can use the system to submit issues such as road maintenance or waste management and create an issue tracking ticket . co founders lily liu and vincent polidoro began to develop publicstuff in 2009 and officially launched the service in 2010 . 2 3 4 5 6 to date publicstuff is used in approximately 250 cities in the united states . in 2015 publicstuff was acquired by accela a san ramon ca based govtech company . 7 contents 1 background 2 use 2.1 submitting a request 2.2 one voice 3 funding 4 achievements 5 references 6 external links background edit liu created publicstuff after a 10 year career in urban administration positions in california washington d.c. and new york city . 2 4 8 in a 2013 forbes magazine article liu was quoted as saying that i started really understanding how difficult it was for a city that wanted something that i believe every city should have the ability to provide great customer service . but it was so difficult and so expensive . there wasn t anything out of the box ready to go that allowed cities to better communicate with their residents . 2 early adopters of the publicstuff software include philadelphia pa and plano tx . 2 the company has since added tallahassee fl north miami beach fl asheville nc newport beach ca aurora co palo alto ca and daly city ca among others . 2 9 10 use edit local governments generally engage with publicstuff on a contractual basis . as clients municipalities have access to a crm backend that allows staff to manage workflow and make internal or public comments on resident requests . 2 municipalities can customize the mobile app experience by for example modifying the user interface or adding widgets . 2 push notifications enable government officials to alert residents of ongoing events emergency alerts and status updates . 4 publicstuff is also available in municipalities that are not enrolled in the service . requests in unsubscribed municipalities termed orphan requests 3 are routed to the publicstuff staff who manually route the requests to the correct municipal department . 2 submitting a request edit publicstuff routes location tagged photographs written descriptions and telephone reported issues to relevant municipal departments and then relays status and outcome back to the user who filed the request . 3 users can monitor issue status and add comments to request additional information . 3 one voice edit publicstuff s one voice technology translates from 16 different languages allowing residents that speak english as a foreign language to more easily submit requests . 4 funding edit prior to acquisition publicstuff raised 6.55 million in funding from firstmark capital the knight foundation lerer ventures first round capital and high peaks venture partners . 6 11 achievements edit in 2014 forbes listed publicstuff at 85 on its list of america s most promising companies . 12 references edit the women who built outstanding companies forbes 2013 retrieved 6 march 2014 a b c d e f g h galbraith sasha 19 june 2013 got potholes there s an app and service for that forbes retrieved 6 march 2014 a b c d bromwich jonah 21 june 2013 tackling municipal nuisances with publicstuff the new york times retrieved 6 march 2014 a b c d dishman lydia 19 march 2013 listen up publicstuff makes it easy for cities and residents to talk fast company retrieved 6 march 2014 carter beth 8 april 2013 talk to your city with publicstuff it will talk back smartplant retrieved 6 march 2014 a b shontell alyson 9 november 2011 need your street plowed or a pothole filled file a ticket on publicstuff a community help line in the cloud business insider retrieved 6 march 2014 fukaya rachel 18 may 2015 accela acquires publicstuff bringing millions of citizens to the accela civic platform accela retrieved 29 june 2016 mcgarry caitlin 16 october 2013 annoyed citizens unite publicstuff helps your city help you techhive retrieved 6 march 2014 batholomew brendan 5 november 2013 residents keep tabs of daly city needs with new mobile app the san francisco examiner retrieved 6 march 2014 valenzuela garrett 2013 city announces digital tool for residents the daily sparks tribune retrieved 6 march 2014 taylor colleen 9 october 2012 publicstuff raises 5 million to connect residents with their city governments in real time techcrunch retrieved 6 march 2014 america s most promising companies forbes magazine 2014 retrieved 6 march 2014 external links edit publicstuff.com v t e public services municipalization nationalization progressive tax concepts public administration public domain public health public interest public land public ownership public policy public procurement public value basic services civil service fire department law enforcement postal service savings system public broadcasting public transport public utility electric utility oil & gas telecommunication municipal broadband public water system waste management public works infrastructure public bank public hospital public library public school public space public university social services single payer health care national health insurance public housing social insurance social pension social security category commons retrieved from https en.wikipedia.org w index.php title publicstuff & oldid 731210171 categories companies established in 2010public services navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload 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