hotels & hospitality headquarters hale greater manchester england number of locations 51 hotels across the uk key people alex langsam ceo robert ferrari cfo eileen downey products hotels and property development services conference room hire banqueting functions health club membership revenue 55.448 m 2011 1 operating income 8.752 m 2011 net income 8.138 m 2011 owner a.langsam hawksford trust company jersey limited number of employees 1 393 subsidiaries britannia adelphi hotel ltd birmingham international hotel ltd ambassador hotels bournemouth ltd ambassador east cliff ltd britannia hotel bolton ltd britannia hotel leeds ltd britannia country house hotel ltd britannia hotel edinburgh ltd britannia hotel wolverhampton ltd website www.britanniahotels.com britannia hotels is a united kingdom hotel group with 51 hotels across the country . it includes the pontins holiday park portfolio . britannia operates at the budget end of the market with hotels varying in price and star ratings . contents 1 overview 2 events 3 controversies 4 awards and nominations 5 references 6 external links overview edit britannia hotels was founded in 1976 with the purchase of the britannia country house hotel in didsbury manchester . its chief executive founder and largest shareholder remains alex langsam . langsam is a non domiciled taxpayer registered as living in austria for tax purposes since 1999 . 2 his net personal worth was valued at 90 million in 2013 by the sunday times . 3 its head office is based in the old town hall in hale manchester . a large cluster of the company s hotels are located in and around manchester . after its foundation in 1976 with the purchase of the britannia country house hotel in didsbury manchester britannia made a number of acquisitions . the britannia manchester hotel formerly watts warehouse manchester the second purchase in 1981 was a council owned derelict listed building in central manchester the former watts warehouse standing on portland street manchester . after redeveloping the unit it opened in may 1982 as the britannia hotel manchester . at the end of 1982 british rail sold off its hotel division british transport hotels . from this sale in 1983 britannia bought the britannia adelphi hotel in liverpool . the britannia adelphi hotel liverpool in 1987 britannia hotels converted an unused building in manchester that had been the city s c & a department store this became the sachas hotel . 4 5 later in the same year bosworth hall a country house style hotel in market bosworth warwickshire was purchased . bosworth hall was being converted from a hospital nursing home into a hotel and britannia took over the development from the builders who went bankrupt . in 1988 the company purchased and began development of the international hotel adjacent to canary wharf in the london s docklands . the hotel opened on 9 june 1992 . a year later britannia took over a 187 bedroom hotel in stockport . after a period of refurbishment the britannia stockport hotel opened in 1993 . in the summer of the same year the group also purchased the europa hotel situated close to gatwick airport . in the following 10 years the group acquired 16 more hotels in locations such as birmingham aberdeen and newcastle . in november 2004 it acquired four hotels from the grand leisure group the grand hotel in scarborough the grand hotel in llandudno the grand burstin hotel in folkestone and the grand metropole in blackpool . in january 2011 the company bought north west holiday camp business pontins out of administration in a 18.5 m deal which safeguarded about 1 000 jobs . following the acquisition britannia had to deal with a series of complaints . 6 7 8 9 10 11 12 13 14 15 16 17 from 2005 to 2015 the group enjoyed its most rapid period of expansion acquiring 23 hotels including the palace hotel in buxton and the basingstoke country hotel acquired from the hotel collection 18 19 and the trecarn hotel torquay 20 and cavendish hotel in eastbourne . events edit in 2008 as part of the capital of culture celebrations a musical based on the adelphi hotel in liverpool written and directed by phil willmott once upon a time at the adelphi ran at the liverpool playhouse from 30 june until 2 august . 21 in early 2014 michael palin and mark addy were filmed within the grand scarbrough hotel for scenes for the bbc drama remember me . 22 controversies edit in the mid 1980s alex langsam owner of the britannia hotel group acquired the grade ii listed london road fire station in manchester . proposals have been made to redevelop it into a hotel and offices however the plans have been delayed . in 2006 it was placed on english heritage s register of at risk historical buildings . 23 the city council has attempted to compulsorily purchase the building 24 but on 29 november 2011 it was rejected . 25 in 2005 and 2006 the grand hotel in scarborough and the adelphi were investigated by the bbc over theft and hygiene . 26 27 in 2007 the britannia hotel in stockport was listed on tripadvisor as among britain s dirtiest . 28 whilst others have been prosecuted for example coventry 29 and the britannia adelphi hotel in liverpool . 30 in november 2015 the liverpool echo investigated a guest s complaints about the adelphi 31 in 2013 the chain was successfully prosecuted for putting guests and construction workers at risk of asbestos fibre exposure at the grand burstin hotel in folkestone . 32 in 2016 newspaper investigations revealed that many britannia hotels were housing asylum seekers . 33 34 35 awards and nominations edit in 2011 britannia won the category of most group friendly hotel chain or group in the group travel awards . 36 in 2013 pontins was awarded the ukcsi award for most improved organisation at the 2013 uk customer satisfaction awards . 37 alongside butlins and expedia pontins continued this success by improving their scores by more than one point in the 2015 uk institute of customer service survey . 38 according to which britannia hotels scored the lowest customer satisfaction score of british hotel chains in 2013 and 2014 with a score of 33 % in 2014 . 39 40 references edit britannia hotels ltd annual report and financial statements for the year ended 31 march 2011 http www.manchestereveningnews.co.uk business business news hotel boss alex langsam loses 800185 https www.thecaterer.com articles 348222 http manchesterhistory.net manchester tours tour4 area4page69.html http www.manchestereveningnews.co.uk whats on whats on news manchesters lost shops readers share 8676904 anne robinson goes head to head with woman from pontins following a watchdog report . youtube . retrieved 2012 07 24 . complaints made over pontin s site at pakefield news . lowestoft journal . retrieved 2012 07 24 . sarah gordon 2012 04 17 . pontins cancels 33 holiday deal to re sell trip for 550 mail online . london dailymail.co.uk . retrieved 2012 07 24 . http www.bbc.co.uk programmes b006mg74 features pontins camber sands http www.bbc.co.uk programmes articles 2vhlqbv5sdyd31ftnvvdn5b pontins putting razzle dazzle before health and safety http www.liverpoolecho.co.uk news pontins mass brawl southport holiday 9026245 http www.eadt.co.uk business pakefield holiday firm pontins rapped over misleading accommodation advertising 1 2357036 http www.dailypost.co.uk news pontins prestayn chalet dirty beyond 7707529 http www.gloucestershireecho.co.uk family s pontins misery holiday hell story 20083837 detail story.html https www.judiciary.gov.uk judgments pontins sentencing remarks 04042012 http www.qcompliance.co.uk pontins holiday park breach health safety disastrous consequences https www.youtube.com watch v xxbg plni0c http www.buxtonadvertiser.co.uk news local new owners for landmark buxton hotel 1 7308704 http www.christie.com en news 2015 06 15 britannia hotels continues expansion with two hotel acquisitions 18465 http www.rustourismnews.com p 45567 adelphi hotel play . retrieved 2012 07 24 . http www.dailymail.co.uk tvshowbiz article 2561354 michael palin films leading tv role 20 years frail pensioner supernatural drama remember me.html . missing or empty title help all action station . manchester evening news . 11 february 2006 . alex langsam breaks silence manchester confidential sept 9 2010 manchester council loses 700 000 bid to force sale of london road fire station . manchester evening news . 29 november 2011 . hotel rejects theft hotspot tag . bbc news . 2006 07 26 . http www.bbc.co.uk insideout yorkslincs series7 dirty hotel.shtml paul r taylor 2007 09 12 . dirtiest hotel fined 36 000 manchester evening news . menmedia.co.uk . retrieved 2012 07 24 . http www.bbc.co.uk news uk england coventry warwickshire 30533792 adelphi in court over drowning ; hotel denies two safety breaches . free online library . thefreelibrary.com . retrieved 2012 07 24 . http www.liverpoolecho.co.uk news liverpool news liverpool adelphi hotel guest disgusted 10482956 rlabs 1 % 20rt category % 20p 1 http www.thebusinessdesk.com northwest news 450963 britannia hotels slammed over asbestos case.html https www.thesun.co.uk archives news 213757 hotel cheque in fatcat hotel bosses cash in as taxpayers fork out to house aslylum seekers http www.dailymail.co.uk news article 3198783 lock doors holiday hotel s asylum seekers british pensioners told headed mini break cheshire frontline migrant crisis.html 1 http grouptravelawards.com 2011 results https www.instituteofcustomerservice.com 167 10666 uk customer satisfaction awards winners announced.html https www.instituteofcustomerservice.com 17439 customers will pay for excellent service in the tourism sector.html http www.dailymail.co.uk travel travel news article 2809363 britannia hotels named worst chain uk according holidaymakers sofitel premier inn given honours.html http www.independent.co.uk travel news and advice britannia hotels is the worst chain in uk satisfaction survey finds 9818630.html external links edit official website v t e hotel chains in the united kingdom budget britannia hotels comfort inn days inn easyhotel holiday inn express hotel formule 1 hotel ibis ibis budget innkeeper s lodge metro inns premier inn sleep inn travelodge uk yotel mid market apex hotels best western gb clarion hotels crerar hotels four pillars hotels holiday inn the hotel collection jurys inn mcmillan hotels mercure hotels novotel park inn park plaza hotels & resorts peel hotels principal hayley quality hotels swallow hotels thistle hotels wetherspoons upscale full service belmond champneys clermont hotels & residences corus hotels crowne plaza club quarters dorchester collection doubletree epoque hotels exclusive hotels fairmont hotels and resorts four seasons hotels and resorts hand picked hotels hilton hotels & resorts hotel du vin intercontinental malmaison mandarin oriental marriott hotels & resorts morgans hotel group maybourne hotel group radisson hotels ralph trustees renaissance hotels rocco forte hotels 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