disputed . please do not remove this message until conditions to do so are met . march 2016 learn how and when to remove this template message this article is about callout and resource scheduling software . for other uses see arcos disambiguation . arcos llc type private industry software headquarters columbus ohio united states key people mitchell mcleod chairman and founder bruce duff ceo molly koch cfo ted schneider cto mitch chapman cpo number of employees does not disclose website arcos inc.com arcos llc is a software company based in columbus ohio that provides an automated crew callout and resource management software system for finding assembling and tracking repair crews for electric and gas utility companies . 1 arcos llc is often referred to simply as arcos a registered trademark of arcos llc in the united states since aug. 6 2013 . 2 arcos is a supplier to american utility companies . 3 the arcos system is a software as a service subscription . the arcos system is also used by power generation plants to maintain plant efficiency . 4 contents 1 callout 2 corporate history 3 noteworthy 4 products 5 see also 6 references 7 external links callout edit callout is defined as an order to report for emergency or special work at an unusual time or place . 5 many utilities rely on customers to report a power outage or gas leak by phone or email . once notified utility supervisors or dispatchers then call to find available workers and assemble a crew . utilities direct a crew to the affected area to track the cause of a disruption in power or gas leak and restore service . 6 the order in which each lineman is called out for work after business hours is often stipulated by workplace rules and union agreements . electric utility companies as well as gas and nuclear utilities use automated callout systems to reduce the time it takes to assemble a crew for power restoration work . by using an automated callout system instead of a manual process in which dispatchers dial workers phone numbers and ask for help utilities reduces the time to fill a callout . assembling and dispatching crews faster can reduce storm caidi customer average interruption duration index by up to 30 minutes because crews get to the scene of trouble faster . 7 corporate history edit arcos an acronym for automated roster call out system evolved from a company launched by mitchell mcleod in 1993 called mcleod & associates which designed software for fortune 1000 companies . 8 in 1997 alliant energy corp. asked mcleod to streamline the utility company s callout system which mcleod accomplished . 8 other u.s. utility companies asked for the same automated callout system and mcleod focused his business on developing automated callout systems . mcleod spun off this business line in 2006 creating arcos . originally the software assumed that all utility crews were available but that wasn t always true . so arcos had its scheduling software sync with work management programs . as a human capital management system it also now keeps track as a status changes . 9 on november 11 2013 corum group announced that arcos obtained a strategic investment from the riverside company to allow it to expand operations and staff . 10 arcos is a market leading provider of mission critical software to the utilities industry said riverside managing partner loren schlachet . with utilities facing enormous pressure from regulators and customers for better reliability improved restoration times and transparency the arcos software suite is the perfect solution to the perfect storm . 10 at the time of the riverside company s investment arcos inc. changed its name to arcos llc . 11 noteworthy edit each year from 2007 12 to 2014 arcos has won columbus business first s fast 50 award an annual ranking of the 50 fastest growing emerging companies in central ohio . 13 fast 50 awardees are privately held and have at least 1 million in revenue per year with a three year operating history . each year the award recognizes companies for financial growth and performance over the past three years . in 2011 salt river project the third largest u.s. public power utility became the first company to put in place a smartphone automated callout application made by arcos . 14 with the arcos mobile app supervisors at srp use smart phones instead of laptop computers to launch after hours callouts for electricity repair crews . american electric power company inc. has used the software to quicken its response rates . 15 products edit the arcos system is an automated roster and resource scheduling solution for restoration and emergency response . the arcos siren notification module sends notifications by phone email or text message to groups of employees during an emergency . the arcos web services interface platform captures and exchanges data about an employee s availability and links it with mobile workforce management systems outage management systems and storm management systems . arcos crew manager is a centralized database and hub for managing crew information . 16 see also edit callout electric utility electricity generation power generation references edit columbus business first page 11 may 14 2010 uspto reg . no. 4 379 612 columbus business first may 14 2010 electric light & power magazine page 48 july august 2011 institute of electrical and electronics engineers electric energy t & d magazine m. hungate m. mcleod november december 2010 electric light & power magazine page 60 september october 2010 a b the columbus dispatch july 1 2011 columbus business first september 13 2013 a b goddard timothy . corum client arcos receives investment from riverside company . prweb . retrieved 3 july 2014 . ohio secretary of state s office document number 201330500275 november 1 2013 columbus business first september 14 2007 columbus business first september 3 2014 powergrid international magazine page 56 june 2011 columbus business first page 29 september 13 2013 electric light & power magazine december 9 2014 external links edit arcos inc.com transmission & distribution world reports on dominion virginia power s use of automated callout retrieved from https en.wikipedia.org w index.php title arcos llc & oldid 712545832 categories software companies based in ohiocompanies established in 1993hidden categories npov disputes from march 2016all npov disputespages using infobox company with unsupported parameters navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last 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