verification . please help improve this article by adding citations to reliable sources . unsourced material may be challenged and removed . january 2010 learn how and when to remove this template message daisy health type private industry telecommunications founded 1992 1992 headquarters nelson lancashire united kingdom products telephony solutions revenue 20 million number of employees 44 parent daisy group website www.daisyhealthsolutions.com daisy health formerly network europe group and surgery line is a telecommunications company founded in 1992 . it was acquired by daisy group in december 2010 for 23.5 million . 1 2 it supplies bespoke telephony solutions for gp s and dental surgeries as well as corporate and government bodies . in 2007 it processed over 60 million telephone calls and supplies hardware and inbound telephone lines for approx 1500 uk surgeries . contents 1 history 2 market position 3 controversy 4 references 5 external links history edit this section does not cite any sources . please help improve this section by adding citations to reliable sources . unsourced material may be challenged and removed . april 2013 learn how and when to remove this template message neg was founded in 1992 . the company started in a small converted broom cupboard in brooks mews mayfair london supplying simple telephony solutions to small companies in london . the business grew organically and through the acquisition of ension technologies in 1999 a technology and engineering focused business in basildon moved the headquarters from london to essex . in 2000 the company become a public limited company and changed its name to network europe group plc. in 2002 network europe sold its least cost routing division cable telecom europe ltd to cable telecom gb ltd prior to its purchase by telstra europe european arm of the australian government owned telco . in 2004 the founders scott russell and nigel butcher sold the business to the current managers through an mbo . it was the new management team that grew the business exponentially creating several new products and services including surgery line a menu based telephony solution that addresses the problem of patient access . in 2009 it merged three core divisions neg telecom ltd neg engineering and network europe ltd into one company creating a 20 million per annum group . market position edit at the last count neg serves over 3000 business customers 1500 of which are gp and dental surgeries which account for approx 12 million patients using its services apart from bt this makes neg the largest supplier of patient access telephony in the uk . controversy edit the neg surgery line service is based on revenue share 084 telephone number . this means a small percentage of the revenue created in delivering the call is taken from the incumbent provider and passed to the owner of the number . neg have a contract in place that stipulates that all monies must be used to improve patient access by providing a better telephony service . public opinion of these numbers is mixed as the perception of the service is that it cost more to call these numbers . in response to the outcome of a public consultation on the use of revenue share numbers in the nhs health secretary mike o brien issued a statement on 14 september 2009 stating it is not the intention of the government to prohibit revenue sharing as part of its proposals the important thing is to ensure that patients are not being made to pay more than the equivalent cost of calling an 01 or 02 number . neg have always maintained that their 084 surgery line numbers have never cost more to call than bt s standard local rate . it also proved that customers spend less time on the phone because of increased functionality coupled with the fact that surgery line is never engaged so patients are less likely to use ring back services which are considerably more expensive . in april 2013 the sunday mirror s investigation into wait times of daisy surgery lines found that the calls were not being picked up for a considerable length of time but as the caller was connected the call was being charged . the longest wait was 28 minutes and 50 seconds which would result in a 1.43 cost from a bt landline at 5p min or from a mobile at 41p min this would cost 11.82 . 3 references edit daisy snaps up healthcare var 02 dec 2010 crn uk news . crn uk . 2 december 2010 . retrieved 17 july 2011 . bcms corporate answers the call of network europe group . bcms corporate . retrieved 17 july 2011 . http www.mirror.co.uk news uk news nhs patients calling doctor paying 1857870 external links edit official website retrieved from https en.wikipedia.org w index.php title daisy health & oldid 651629101 categories telecommunications companies of the united kingdomcompanies established in 1992hidden categories articles needing additional references from january 2010all articles needing additional referencesarticles needing additional references from april 2013official website different in wikidata and wikipedia navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 16 march 2015 at 13 14 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie 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