founded 1994 founders miles valentine headquarters auckland new zealand area served worldwide products zeacom communications center parent enghouse interactive website zeacom zeacom was a software company based in auckland new zealand with offices in the usa orange county ca the united kingdom and australia . the company sold call center and unified communications software applications to customers worldwide through large vendors and accredited resellers . an in house team provided business process automation solutions and consulting services . 1 zeacom communications center was the company s flagship product and was in use at over 3 500 sites worldwide . it integrated with nec cisco and avaya pbx platforms and interoperated with microsoft lync . in 2012 the company was acquired by phoenix az based communications company enghouse interactive and the zeacom communications center was rebranded as enghouse interactive communications centre eicc . 2 key products edit zcc agent desktop allows contact center managers to view real time information on queue and agent performance from their pcs . 3 zcc multimedia queuing lets customer service agents view all queues on their screen without switching applications to manage emails web chat or sms messages . 4 zcc operator console provides operators with additional call handling abilities . 5 zcc executive desktop enables individuals to efficiently handle calls direct to their extension by passing the company operator . 6 zcc executive insight allows microsoft outlook users to manage all their communications from within their email application . 7 zcc executive mobile brings unified communications functionality to the mobile phone . 8 zcc business process automation automating repetitive and predictable business processes . 9 awards and grants edit zeacom has received the 2010 and 2009 ip contact center technology pioneer award from customer interaction solutions magazine 10 and the 2006 supreme award at the american chamber of commerce ups business awards auckland new zealand . 11 in 2010 zeacom was one of the first recipients of the new zealand government s technology development grant . 12 references edit http www.nojitter.com blog 229402860 querytext zeacom new opportunities for zeacom as it becomes enghouse interactive . channellife.co.nz . 2015 12 08 . retrieved 2016 05 02 . http www.zeacom.com products solutions index.cfm id 1133 http www.zeacom.com contact center index.cfm id 2463 http www.zeacom.com products solutions index.cfm id 1132 http www.zeacom.com products solutions index.cfm id 1131 http www.zeacom.com products solutions index.cfm id 1130 http www.zeacom.com unified communications index.cfm id 2403 http www.zeacom.com services index.cfm id 2374 http www.zeacom.com index.cfm id 2413 http www.scoop.co.nz stories bu0611 s00188.htm http www.scoop.co.nz stories pa1012 s00171 backing winners in business rd.htm retrieved from https en.wikipedia.org w index.php title zeacom & oldid 718333525 categories software companies of new zealand navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 2 may 2016 at 22 14 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view