incorporated type government private industry emergency communications founded vancouver british columbia 1997 headquarters vancouver british columbia canada key people david guscott president & ceo website ecomm911.ca e comm 9 1 1 is a multi municipality agency that provides emergency communications operations for the region of southwest british columbia . the company coordinates 9 1 1 service for police fire and ambulance service providing call taking and dispatch services for multiple agencies in the lower mainland area . e comm s service area covers metro vancouver from lions bay to langley the sunshine coast regional district south squamish lillooet regional district and the whistler howe sound area serving a population of more than two million residents . the company provides call taking for all participating municipalities transferring incoming calls to the appropriate agency . furthermore e comm provides dispatch services for eleven police departments and nineteen fire departments . 1 e comm owns and operates the wide area radio network warn a shared communications system used by police agencies fire departments and the entire british columbia ambulance service in metro vancouver . 2 the warn features earthquake resistant infrastructure and enhanced security measures providing improved coverage clarity and reliability . 2 the warn allows for real time communication between members of separate agencies increasing inter agency communication and coordination . contents 1 history 2 the e comm facility 3 governance and shareholders 4 call statistics 5 budget 6 see also 7 references 8 external links history edit interest in consolidating emergency communications in southwest british columbia began in the early 1990s following a series of large scale disasters . the disorganized state of emergency communications during those incidents demonstrated that contemporary un integrated communications services were not effective in dealing with large incidents and required reform . 3 in spring of 1994 hockey fever captured british columbia as the vancouver canucks advanced to the stanley cup finals . when they lost the seventh and final game of the series huge crowds of fans took to the streets to lament the team s loss and were quickly joined by troublemakers attracted to the large groups of people . the unhappy crowd soon erupted into a full scale riot . the vancouver police were forced to call in the crowd control unit and request back up from neighbouring royal canadian mounted police rcmp detachments in an effort to disperse the out of control crowd . 3 in the midst of the chaos the vancouver police radio system was unable to handle the increased amount of radio traffic . 3 paramedics firefighters and police found themselves in danger because their radio systems were not compatible with each other . following the riot widely known as the stanley cup riot the provincial government began planning for an organization that would consolidate all emergency radio and phone services to allow information sharing between agencies and members . e comm was established under the emergency communications corporations act of 1997 . 3 as a cost recovery business corporation it is owned by stakeholders made up of all the agencies that use its service which include municipalities police boards provincial and federal government agencies and crown corporations . 3 the e comm facility edit e comm is located at 3301 east pender street across from the pacific national exhibition . the e comm building is a post disaster facility designed to resist a major earthquake or other large scale disaster permitting the continued operation of emergency communications in such a situation . 4 special attention was paid to the facility s mechanical electrical structural and communication systems to ensure they are highly reliable fault tolerant and resistant to hazard . the building is a reinforced concrete structure with shatter proof glass and has storage capacity for emergency food and water . 4 backup support systems that lend to the building s self sufficiency include communication mechanical plants emergency power generation uninterruptible power sources and emergency water and food storage . 4 the city of vancouver s office of emergency management and emergency operations centre eoc vancouver emergency community telecommunications organization vector and vancouver emergency social services ess are also located inside the e comm building . governance and shareholders edit e comm is managed by a board of directors made up of 18 members nominated by the shareholders . day to day operation is managed by the president & ceo of e comm . shareholders include 5 british columbia ambulance service coquitlam delta south coast british columbia transportation authority police service maple ridge new westminster city of north vancouver district of north vancouver pitt meadows port coquitlam port moody richmond surrey township of langley vancouver village of belcarra west vancouver white rock university endowment lands rcmp e division is not a shareholder of e comm even though rcmp officers in bc are within the e comm radio network . call statistics edit e comm maintains statistics about the number of calls that are made to the company within a given year and the percentage of calls that were answered within 5 seconds service level . 6 the target service level is 95 % meaning that e comm aims to answer 95 % of calls within 5 seconds one ring . the reduction in number of calls over the years has been attributed to a series of public outreach campaigns teaching citizens to educate their children on the proper use of 9 1 1 and reminding citizens to lock or turn off their cell phones to prevent accidental pocket dial calls to 9 1 1 . 7 year number of calls service level 2012 911 571 98 % 2011 923 743 97 % 2010 1 031 326 96 % 2009 1 024 137 96 % 2008 1 013 887 98 % 2007 1 037 852 96 % 2006 1 089 771 96 % 2005 1 248 521 97 % 2004 1 258 824 95 % 2003 1 252 903 95 % 2002 1 200 930 96 % note the above statistics for 2011 do not include november and december ; statistics for those months are not yet available from e comm . budget edit e comm has an annual budget of 50 million collected through the municipalities that use e comm s service . 8 this includes the radio levy based on radios issued and traffic the dispatch levy based on allocation of human resources to take the call and dispatch officers and the 9 1 1 levy for metro vancouver region that is collected through property taxes . see also edit list of emergency organizations in british columbia list of law enforcement agencies in british columbia provincial emergency program emergency social services references edit emergency dispatch services e comm 9 1 1 website e comm retrieved december 22 2011 a b wide area radio network e comm 9 1 1 website e comm retrieved december 22 2011 a b c d e history e comm 9 1 1 website e comm retrieved december 22 2011 a b c facility e comm 9 1 1 website e comm retrieved december 22 2011 e comm structure e comm 9 1 1 website e comm retrieved december 22 2011 9 1 1 call statistics e comm 9 1 1 website e comm retrieved december 22 2011 9 1 1 campaigns e comm 9 1 1 website e comm retrieved december 22 2011 e comm 2010 pdf annual report to the community vancouver british columbia p. 16 http www.ecomm911.ca documents ecomm 2011ar 291finaljune222011.pdf missing or empty title help external links edit e comm official website v t e companies based in the metro vancouver area 604 records a & w canada advanced cyclotron systems apparent networks avigilon aritzia army & navy stores ballard power systems best buy canada black box games blenz coffee blueshore financial boston pizza brightlight pictures british columbia maritime employers association broadbandtv corp chc helicopter ctc bank of canada cactus club cafe canada wide media limited canadaupdates canfor canucks sports and entertainment central 1 credit union central heat distribution choices market citizens bank of canada clearly.ca coast capital savings coast mountain bus company commodore books cymax stores dairyland canada dan d foods dollar tree canada d wave systems e comm ea canada ebco industries eldorado gold envision financial fairchild group finning first quantum minerals fortisbc freshslice pizza goldcorp great northern way campus greenpeace gulf and fraser fishermen s credit union happy planet heffel gallery hellbent games hootsuite hothead games hsbc bank canada insights west intrawest ironclad games ivanhoe mines limited jet black games jim pattison group justason market intelligence kerberos productions klei entertainment london drugs lululemon athletica lush north america macdonald dettwiler macdonald realty magma energy mclean group of companies methanex metrolyrics modo car co op nature s path netsentron nettwerk nevada geothermal power new gold next level games nintendo of canada o2e brands ocean productions panago the pantry piranha games plentyoffish premium brands holdings corporation radical entertainment relic entertainment ricky s all day grill ritchie bros. auctioneers shavick entertainment sierra wireless silver standard resources silver wheaton slant six games softquad software stylus sofas synthetic entertainment t & t supermarket teck resources telus tenke mining teradici united front games univar canada vancity vancouver airport services vancouver film studios versacold vision critical west fraser timber west coast air white spot zulu records coordinates 49 16 48.75 n 123 2 0.91 w 49.2802083 n 123.0335861 w 49.2802083 ; 123.0335861 retrieved from https en.wikipedia.org w index.php title e comm & oldid 736339675 categories emergency services in canadaemergency telephone numberscompanies based in vancouvercompanies established in 1997hidden categories pages with citations lacking titlespages with citations having bare urlscoordinates not on wikidata navigation menu personal tools not logged 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