type incorporated industry telecommunications founded 2004 headquarters mclean va products voice over ip slogan go talk website www.lingo.com lingo is a voip voice over ip provider in the united states . it offers local and long distance calls anywhere in the u.s. to canada and to western europe plus over 25 calling features . lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality . 1 lingo has also been very commonly accused of continuing to charge former customers for accounts that have been cancelled . 2 lingo markets prepaid annual calling where customers pay for a whole year in advance but the bankruptcy 3 of parent primus telecom may raise questions about the company s ability to provide a whole year of service . 4 the better business bureau grades primus a d with no accreditation ; the d rating is among the lowest possible and is based on the number of unresolved complaints against the company and the company s failure even to respond to those complaints . 5 controversial policy change edit on october 17 2008 lingo notified its existing customers that it would charge a new 99.95 cancellation fee for users who cancel within 24 months of opening their account . citation needed this new policy is at odds with lingo s previous policy of charging 59.95 for users who cancel within 12 months of opening their account . 6 from september 24 2010 lingo has stopped offering the prepaid plan talk 365 and other promotional plans that used to come with one year term . so there will be no disconnect fee going forward for the new customers if they cancel or terminate their account with lingo at any time . they will just need to return the equipment back to lingo . 7 external links edit lingo website references edit cnet.com review . reviews.cnet.com . retrieved may 26 2012 . consumeraffairs.com review . consumeraffairs.com . retrieved jun 30 2014 . primus telecommunications group incorporated announces consensual financial restructuring . marketwired press release . march 16 2009 . retrieved june 29 2016 . http www.google.com finance q otc prtlq https web.archive.org web 20090829203045 http www.dc.bbb.org report.html national y & compid 15303 . archived from the original on august 29 2009 . retrieved january 16 2010 . missing or empty title help lingo terms and conditions . lingo . december 2 2009 . retrieved january 16 2010 . updated lingo review . retrieved from https en.wikipedia.org w index.php title lingo voip service operator & oldid 738528405 categories voip companies of the united statescompanies based in mclean virginia2004 establishments in the united stateshidden categories pages with citations lacking titlespages with citations having bare urlsuse mdy dates from may 2012all articles with unsourced statementsarticles with unsourced statements from january 2010 navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 9 september 2016 at 14 08 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view