private founded 1981 headquarters oshawa canada number of locations 35 key people anil balla ceo services customer lifecycle management marketing outsourcing services customer experience and back office solutions revenue usd 512 million consolidated fy 13 14 number of employees 21 000 2014 website minacs.com minacs is a business and technology outsourcing company with headquarters in toronto oshawa canada ; detroit farmington hills united states ; and bangalore india . with 21 000 employees as of march 2014 and 35 operations centers in canada germany hungary india jamaica the philippines the united kingdom and the united states minacs provides the manufacturing banking financial services insurance telecom high technology media and entertainment healthcare and government and public sectors with outsourced customer life cycle marketing finance and accounting procurement and it services . 1 contents 1 history 2 corporate affairs 3 awards and recognition 4 references 5 external links history edit minacs is currently owned by concentrix a subsidary of the synnex group . 2 minacs was formed in 2007 with the coming together of transworks one of india s first business process outsourcing bpo players with minacs a north american crm services company . the unified aditya birla minacs entity was a result of the aditya birla group acquiring a controlling stake in minacs worldwide inc. canada in 2006 through its transworks subsidiary . minacs was founded in 1981 in oshawa near toronto canada by elaine minacs . trans works was co founded in 1999 in mumbai india by rizwan koita and jagdish moorjani . having started out as a contact center business supporting the american and canadian automotive industries minacs subsequently grew its client portfolio to encompass leading banking telecom and technology clients . it also expanded its services portfolio from contact center to customer relationship management crm and added integrated marketing services by acquiring the us based phoenix group in 2001 . minacs was the first north american contact center bpo company to achieve the iso 9001 quality certification in 1996 . similarly transworks too helped develop the customer operations performance center incorporated copc inc. standard that benchmarks bpo performance going on to become one of the first companies in the world to be copc certified in 2002 . 3 minacs integrated with psi data systems which was renamed as aditya birla minacs it services in 2009 to strengthen its portfolio with technology enabled customer services and a full range of it outsourcing services . the aditya birla group had earlier acquired psi in 2001 . minacs headquarters in oshawa canada corporate affairs edit minacs partners with global corporations in the manufacturing retail telecommunication technology media and entertainment banking insurance healthcare and public sector . as on april 2014 there are 21 000 minacs experts across 3 continents and 35 centers spanning canada germany hungary india jamaica philippines the uk and united states . 4 in 2009 minacs opened operations centers in vadodara baroda aurangabad chennai kolkata and ranchi in india to offer outsourcing services to domestic indian clients . it announced the acquisition of london headquartered compass bpo in march 2010 to acquire a significant finance and accounting outsourcing capability . it acquired the minnesota based bureau of collection recovery bcr in june 2010 to add accounts receivable management and collections services to its portfolio . 5 minacs facility in farmington hills michigan awards and recognition edit minacs named in isg s breakthrough top 10 players for americas . 6 nelsonhall neat analysis innovators in customer management services in retail banking . 7 nelsonhall neat analysis leaders in customer management services in telecoms cable satellite sector . 8 won the 2015 frost & sullivan customer service leadership award for north american contact center outsourcing in automotive market . 9 everest peak matrix major contender in contact center outsourcing in healthcare . 10 everest peak matrix major contender in contact center outsourcing in bfsi . 11 minacs ranked among the isg global outsourcing index top 20 outsourcing provider in bpo . 12 minacs was a major contender in everest group s contact center outsourcing peak matrix study . 13 the company won a silver stevie in the outbound campaign of the year category for its hyundai hope on wheels campaign . 14 training magazine listed minacs in its training top 125 for 2014 list . 15 minacs was a finalist in the service excellence category at the 31st annual ontario business achievement awards . 16 references edit about minacs . minacs official site . minacs . retrieved 14 may 2014 . concentrix acquires minacs . synnex group . retrieved 2 aug 2016 . copc certified organization . copc official website . retrieved 1 march 2013 . corporate fact sheet pdf . minacs . retrieved 15 may 2014 . aditya birla minacs acquires uk s compass bpo . the economic times . retrieved 10 march 2010 . isg top 10 players for americas . retrieved 10 april 2014 . nelsonhall neat analysis . nelson hall . retrieved 14 feb 2014 . nelsonhall neat analysis for telecom . nelson hall . retrieved 14 feb 2014 . frost & sullivan customer leadership award . frost & sullivan . retrieved 4 feb 2015 . everest peak matrix s contact center outsourcing in healthcare pdf . everest group . retrieved 4 nov 2014 . everest peak matrix s contact center outsourcing in bfsi pdf . everest group . retrieved 4 nov 2014 . isg global outsourcing index pdf . isg official site . retrieved 30 april 2014 . major contender in everest group s contact center outsourcing study pdf . everest group official document . retrieved 1 november 2013 . 2014 stevie awards for sales customer service . stevie awards 2014 video . retrieved 25 february 2014 . training magazine announces 2014 top 125 winners . training magazine official site . retrieved 18 february 2014 . 2013 ontario business achievement awards obaas . ontario chamber of commerce occ official site . retrieved 19 november 2013 . 1 2 3 4 5 6 external links edit official website isg top 10 players for americas . retrieved 10 april 2014 . nelsonhall neat analysis . nelson hall . retrieved 14 feb 2014 . nelsonhall neat analysis for telecom . nelson hall . retrieved 14 feb 2014 . frost & sullivan customer leadership award . frost & sullivan . retrieved 4 feb 2015 . everest peak matrix s contact center outsourcing in healthcare pdf . everest group . retrieved 4 nov 2014 . everest peak matrix s contact center outsourcing in bfsi pdf . everest group . retrieved 4 nov 2014 . retrieved from https en.wikipedia.org w index.php title minacs & oldid 744276642 categories business process outsourcing companiescall centre companiesoutsourcing companiesoutsourcing navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read 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