wikipedia s notability guidelines for companies and organizations . please help to establish notability by citing reliable secondary sources that are independent of the topic and provide significant coverage of it beyond its mere trivial mention . if notability can not be established the article is likely to be merged redirected or deleted . find sources customer1 news newspapers books scholar jstor free images july 2016 learn how and when to remove this template message some of this article s listed sources may not be reliable . please help this article by looking for better more reliable sources . unreliable citations may be challenged or deleted . july 2016 learn how and when to remove this template message customer1 inc type private industry computer software founded charlottetown prince edward island 2002 headquarters toronto ontario key people mohammad al zaibak ceo ted madden chief operating officer ryan poissant vp sales and marketing daniel lazaratos vp operations & product development products customer service and support software website www.customer1.com customer1 formerly called genticity inc is a provider of software and services for call centers and enterprises . the company was founded in 2002 in charlottetown prince edward island and is now headquartered in toronto ontario with offices in charlottetown prince edward island . the company s primary focus is in the development of its product customer1 a customer relationship management crm software for call centers . contents 1 profile 2 history 3 references 4 external links profile edit customer1 provides on premises and hosted crm to help companies manage all types of interactions with their customers employees partners and distributors . customer1 is a suite of applications that includes an agent desktop administration controls business intelligence web self service email management and mobile access . customer1 can make full use of computer telephony integration . 1 customer1 has also been a finalist for the microsoft impact award for three straight years . history edit the company was founded as genticity inc. in 2002 by harold hutchinson and jamie hill who in 1995 had started the first canadian coast to coast isp . 2 in 2005 the company was voted best after sales support in the americas in the members choice awards of contactcenterworld.com . 3 in 2007 it announced its intention to integrate speech enabled interactive voice response ivr into its software . 4 in february 2008 at which point it was based in atlanta georgia united states the company changed its name to customer1 after its leading product . 5 the rename was in part motivated by the company s strong presence in the asian pacific as it hoped to achieve asian dialect recognition . 5 references edit customer1 3 time impact award finalist first canadian coast to coast isp genticity recognized for best after sales support customer support trends to important to ignore a b customer1 name change external links edit customer1 genticity inc. selected for membership in avaya developer connection program retrieved from https en.wikipedia.org w index.php title customer1 & oldid 728378547 categories computer companies of canadacompanies based in torontosoftware companies of canadacrm software companiessoftware companies established in 20022002 establishments in prince edward islandbusiness services companies established in 2002hidden categories articles with topics of unclear notability from july 2016all articles with topics of unclear notabilityarticles lacking reliable references from july 2016all articles lacking reliable references navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 5 july 2016 at 00 46 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view