founded 2007 1 headquarters sacramento california 2 united states area served global key people amy pritchard ceo mike pinkerton coo 1 services digital engagement strategy content moderation social media community management customer support social listening crisis management members 10 000 mods website modsquad.com modsquad is a global social media management services based in the united states . 3 4 the company currently has over 10 000 moderators on staff . 3 4 modsquad offers digital engagement services and teams across online e commerce in game and social media channels . 3 4 5 6 contents 1 history 2 present 3 operations 4 references 5 external links history edit the company was founded by attorney amy pritchard in 2007 1 to provide brands with a way to give the members of their online communities a more relevant personalized experience . looking at the step change that today s brands could make in managing their online communities as akin to the london mods youth culture 2 with coo mike pinkerton she created a service based around remote community managers and moderators mods to staff virtual sites . 3 7 the firm originally specialized in providing avatar staffing 7 but soon expanded to supplying forum moderation and customer service across a wide range of brands . 3 4 by 2010 the company had 500 experienced mods working on more than 100 clients sites . 3 present edit presently the company has over 10 000 mods or moderators in its network a 24 7 operations center in sacramento california established in 2010 2 and an office in brooklyn new york city 7 and an operations center in derry northern ireland . 8 in november 2015 the company formerly known as metaverse mod squad changed its name to modsquad . clients include warner bros. including gossip girl and harry potter 7 harper collins the cartoon network nickelodeon the national football league reel fx entertainment parent firm of webosaurs electronic arts envie interactive and the united states department of state . 2 4 9 10 operations edit the company operates by providing services via over 10 000 mods or moderators in its network via a series of outsource provision contracts . operating under a predefined customer service brief vetted and trained mods manage a variety of online community activities specializing in digital engagement from forum chat through to customer service 2 maintenance tickets and quality assurance . 11 mods help to maintain and shape clients unique online communities by assisting with community events assisting users with problems both technical and social orienting new arrivals and channeling community concerns and feedback to corporate clients . 12 mods take both an active position in forums by acting as the corporate client to provide services as well as passively looking through the end user experience to monitor social media and quality assurance testing . in active mode mods 7 moderate content ; chat with customers ; manage communities ; protect child safety approved by safe kids usa ; 5 6 monitor game experience ; 13 provide customer support ; check for bugs ; and buzz in social media . using a variety of customer relations management systems 14 mods work from anywhere in the world with secure internet access to enable services to be provided in local natural language during peak traffic and activity hours . 12 references edit a b c our culture . modsquad.com . retrieved february 12 2016 . a b c d e mark anderson september 21 2012 . web moderation firm expands into customer support . sacramento business journal . retrieved january 15 2014 . a b c d e f larson christine february 26 2011 . a patrol for the web s playgrounds . the new york times . retrieved february 27 2011 . a b c d e metaverse mod squad . bloomberg . retrieved january 15 2014 . a b metaverse mod squad . safe kids usa . retrieved january 15 2014 . a b izzy neis director of digital engagement & strategy metaverse mod squad . digital kids edu . september 18 2013 . retrieved january 15 2014 . a b c d e janey bracken december 12 2008 . metaverse mod squad in big demand . cnn ireport . retrieved january 15 2014 . londonderry gets 100 new jobs in metaverse mod squad expansion . bbc . retrieved 12 february 2016 . angel selected by metaverse mod squad to enhance customer call center experience press release by angel.com . video games industry today and yahoo finance . mediawire . february 23 2011 . retrieved february 27 2011 . fungoplay partners with online kids safety experts metaverse mod squad . develop online . retrieved january 15 2014 . dimitri onistsuk april 10 2013 . meet the partner metaverse mod squad . shipwire . retrieved january 15 2014 . a b starratt scheetz september 9 2013 . metaverse mod squad . the work from home reporter . retrieved january 15 2014 . metaverse mod squad . gamesindustry.biz . retrieved january 15 2014 . shamila janakiraman september 19 2008 . parature and metaverse mod squad enter integration partnership . tmc.net . retrieved january 15 2014 . external links edit modsquad homepage safe kids usa approval retrieved from https en.wikipedia.org w index.php title modsquad & oldid 705084268 categories companies established in 2007companies based in sacramento californiaproviders of services to on line companies navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 15 february 2016 at 11 55 . text is available under the creative commons attribution sharealike license ; 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