jump to navigation search the skytrax logo skytrax originally known as inflight research services is a united kingdom based consultancy which runs an airline and airport review and ranking site . 1 skytrax conducts research for commercial airlines as well as taking surveys from international travelers to rate cabin staff airports airlines airline lounges in flight entertainment on board catering and several other elements of air travel . 2 3 apart from these evaluations skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline . the website also hosts flight reviews flight checks and satisfaction surveys . skytrax holds an annual world airline awards 4 and world airport awards 5 as well as the ranking for airlines and airports . contents 1 reception and review 2 awards 2.1 airline of the year 2.2 airport of the year 3 airline rankings 3.1 world s 5 star airlines 40 3.2 airline with the best airport services 3.3 best inflight entertainment 3.4 best aircraft cabin cleanliness 3.5 world s best regional airlines short haul flight 3.6 world s best airline alliance 4 airport rankings 4.1 world s 5 star airport 42 4.2 world s best international airports by passenger numbers 4.2.1 50 million passengers 4.3 world s best transit airports 4.4 world s cleanest airports 4.5 world s best airport baggage delivery 5 references 6 external links reception and review edit in 2012 the online investigations company kwikchex filed five complaints with the uk advertising standards authority related to statements on the skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings . the authority upheld all five complaints and skytrax agreed to modify some promotional wording . 6 7 inflight research services sent some information to the uk house of lords select committee on science and technology s fifth report regarding seat pitch in 2000 . 8 awards edit skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance . airline of the year edit year 1st 2nd 3rd 2001 9 emirates singapore airlines cathay pacific 2002 9 emirates cathay pacific singapore airlines 2003 10 cathay pacific 11 emirates singapore airlines 2004 11 singapore airlines emirates cathay pacific 2005 12 cathay pacific qantas emirates 2006 9 british airways qantas cathay pacific 2007 13 singapore airlines thai airways cathay pacific 2008 14 singapore airlines cathay pacific qantas 2009 15 cathay pacific singapore airlines asiana airlines 2010 16 asiana airlines singapore airlines qatar airways 2011 17 qatar airways singapore airlines asiana airlines 2012 18 qatar airways asiana airlines singapore airlines 2013 19 emirates qatar airways singapore airlines 2014 20 cathay pacific qatar airways singapore airlines 2015 21 qatar airways singapore airlines cathay pacific 2016 22 emirates qatar airways singapore airlines airport of the year edit year 1st 2nd 3rd 1999 amsterdam airport schiphol 23 none none 2000 singapore changi airport 23 none none 2001 24 hong kong international airport kuala lumpur international airport singapore changi airport 2002 25 hong kong international airport singapore changi airport sydney kingsford smith international airport 2003 26 hong kong international airport 23 singapore changi airport dubai international airport 2004 27 hong kong international airport singapore changi airport amsterdam airport schiphol 2005 28 hong kong international airport singapore changi airport incheon international airport 2006 29 singapore changi airport 23 hong kong international airport munich airport 2007 30 hong kong international airport incheon international airport singapore changi airport 2008 31 hong kong international airport singapore changi airport incheon international airport 2009 32 incheon international airport hong kong international airport singapore changi airport 2010 33 singapore changi airport incheon international airport hong kong international airport 2011 34 hong kong international airport singapore changi airport incheon international airport 2012 35 incheon international airport singapore changi airport hong kong international airport 2013 36 singapore changi airport incheon international airport amsterdam schiphol airport 2014 37 singapore changi airport incheon international airport munich airport 2015 38 singapore changi airport incheon international airport munich airport 2016 39 singapore changi airport incheon international airport munich airport airline rankings edit world s 5 star airlines 40 edit all nippon airways star alliance asiana airlines star alliance cathay pacific oneworld etihad airways etihad airways partners eva air star alliance garuda indonesia skyteam hainan airlines qatar airways oneworld singapore airlines star alliance airline with the best airport services edit year 1st 2nd 3rd 2013 41 all nippon airways asiana airlines korean air 2014 41 all nippon airways eva air thai airways 2015 41 all nippon airways eva air garuda indonesia 2016 41 all nippon airways eva air thai airways best inflight entertainment edit year 1st 2nd 3rd 2013 41 emirates singapore airlines cathay pacific 2014 41 emirates singapore airlines turkish airlines 2015 41 emirates qatar airways singapore airlines 2016 41 emirates singapore airlines qatar airways best aircraft cabin cleanliness edit year 1st 2nd 3rd 2013 41 all nippon airways asiana airlines korean air 2014 41 asiana airlines all nippon airways singapore airlines 2015 41 eva air singapore airlines all nippon airways 2016 41 cathay pacific eva air all nippon airways world s best regional airlines short haul flight edit year 1st 2nd 3rd 2013 41 dragonair aegean airlines bangkok airways 2014 41 bangkok airways dragonair aegean airlines 2015 41 dragonair bangkok airways aegean airlines 2016 41 bangkok airways dragonair hong kong airlines world s best airline alliance edit year 1st 2nd 3rd 2013 41 oneworld star alliance skyteam 2014 41 oneworld star alliance skyteam 2015 41 oneworld star alliance skyteam 2016 41 star alliance oneworld skyteam airport rankings edit world s 5 star airport 42 edit hong kong international airport munich airport seoul incheon international airport singapore changi airport tokyo international airport world s best international airports by passenger numbers edit 50 million passengers edit year 1st 2nd 3rd 2013 41 singapore changi airport amsterdam airport schiphol hong kong international airport 2014 41 singapore changi airport hong kong international airport amsterdam airport schiphol 2015 41 singapore changi airport hong kong international airport tokyo international airport 2016 41 singapore changi airport tokyo international airport hong kong international airport world s best transit airports edit year 1st 2nd 3rd 2013 41 incheon international airport singapore changi airport hong kong international airport 2014 41 incheon international airport singapore changi airport narita international airport 2015 41 incheon international airport singapore changi airport hong kong international airport 2016 41 incheon international airport singapore changi airport hong kong international airport world s cleanest airports edit year 1st 2nd 3rd 2013 41 tokyo international airport incheon international airport singapore changi airport 2014 41 tokyo international airport incheon international airport singapore changi airport 2015 41 incheon international airport tokyo international airport ch bu centrair international airport 2016 41 tokyo international airport ch bu centrair international airport incheon international airport world s best airport baggage delivery edit year 1st 2nd 3rd 2013 41 z rich airport beijing capital international airport tokyo international airport 2014 41 hong kong international airport incheon international airport singapore changi airport 2015 41 kansai international airport hong kong international airport singapore changi airport 2016 41 kansai international airport tokyo international airport singapore changi airport references edit airlinequality.com whois dns & domain info domaintools . retrieved 10 may 2015 . mario kossmann 2006 . delivering excellent service quality in aviation . ashgate publishing . pp. 67 71 . isbn 0 7546 4725 0 . skytrax rates the world s best . world airline awards world airport awards asa ruling on skytrax research . asa.org.uk . engel schmidl 13 november 2012 . advertising standards authority calls out tripadvisor and skytrax for fake user reviews . smartcompany.com.au . retrieved 10 may 2015 . select committee on science and technology fifth report . united kingdom parliament . 2000 11 15 . retrieved 2007 11 25 . a b c 1 cathay named airline of the year . contineo media . retrieved 3 december 2012 . a b the winning edge . retrieved 10 may 2015 . airline of the year 2005 airline of the year 2007 airline of the year 2008 airline of the year 2009 airline of the year 2010 airline of the year 2011 qatar airways is a repeat winner of world s best airline award at farnborough air show . skytrax . retrieved 3 december 2012 . top 10 airlines . retrieved 4 january 2014 . airline of the year 2014 world s best airlines . retrieved 16 june 2015 . world s best airlines . retrieved 12 july 2016 . a b c d previous winners airport of the year survey lists hk int l airport as world s best airport 2001 . people.com.cn . smh . sydney airport wins another top ranking in world airport survey latest travel news asia travel tips.com . retrieved 10 may 2015 . hong kong honoured as the world s best airport for the third straight year press release . airport authority hong kong . retrieved 3 december 2012 . hkia wins top accolades airport of the year 2005 airport of the year 2006 airport of the year 2007 airport of the year 2008 airport of the year 2009 airport of the year 2010 airport of the year 2011 airport of the year 2012 airport of the year 2013 airport of the year 2014 airport of the year 2015 airport of the year 2016 the world s 5 star airlines skytrax . skytrax . a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab ac ad ae af ag ah ai aj http www.worldairportawards.com the world s 5 star airports skytrax . skytrax . external links edit official website retrieved from https en.wikipedia.org w index.php title skytrax & oldid 744250414 categories business services companies of the united kingdomaviation in the united kingdomhidden categories wikipedia pending changes protected pages level 1 navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage 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