orphan as no other articles link to it . please introduce links to this page from related articles ; try the find link tool for suggestions . october 2012 dillanos coffee roasters type private industry coffee founded 1992 1992 founder david morris howard heyer chris heyer headquarters sumner washington number of employees 70 website www.dillanos.com dillanos coffee roasters is a family owned specialty coffee roaster located in sumner washington . established in 1992 the company was named roast magazine s 2011 macro roaster of the year 1 presented annually to the u.s. s top roaster with an output of more than 100 000 pounds as decided by the roast editorial board . dillanos roasts a variety of premium specialty coffee blends and single origin coffees including several specially selected direct trade coffees marketed under the one harvest project label . 2 the company employs nearly 70 people and distributes its coffee to more than 1 500 wholesale accounts across the nation . 1 contents 1 history 2 recognition 3 one harvest project 4 grower support projects 5 company culture 6 references history edit the dillanos roasting facility in sumner washington . david morris opened dillanos in 1992 with the help of his stepfather howard heyer . 3 named after morris s son dillon the business originally consisted of a single espresso cart located in front of heyer s convenience store in buckley washington . morris and heyer opened two additional retail outlets the following year . chris heyer howard s son and morris half brother joined the operation shortly after it opened in 1992 . dillanos started roasting in late 1992 with the purchase of a 20 pound coffee roaster . the brothers originally intended to roast only for their retail stores and a few wholesale customers but decided instead to sell the stores in 1996 and pursue wholesale roasting full time . in 2004 dillanos moved its roasting operation to sumner washington just to the east of tacoma . today the company employs nearly 70 people in a 45 000 square foot 4 200 m2 roasting facility . dillanos roasts its coffee on three roasters a 120 kilo diedrich a 240 kilo diedrich and a 25 kilo probat and distributes its coffee to standalone operations chains franchises distributors e commerce outlets and grocery stores . 1 recognition edit dillanos coffee roasters has been recognized by local and national media for the quality of its coffee and the leadership of its founders who have won acclaim for maintaining a fun supportive company culture . 4 after being named one of america s top three roasters in 2005 and 2007 by roast magazine dillanos won roast s 2011 macro roaster of the year award . the award recognizes roasters with a commitment to high quality coffee as judged by a coffee cupping committee sustainable business practices employee support and educational practices industry involvement and innovations in roasting marketing and business performance . 5 dillanos has also won several regional coffee awards including first place in the seattle times best in seattle online poll in the favorite coffee category in 2005 2006 and 2007 . dillanos supplied the roasted coffee for category winner kapow coffee house . in 2011 dillanos placed first in the scaa roasters choice competition in the annual scaa roasters guild retreat . 6 the company s corporate recognition includes finishing first on the south puget sound business examiner s top 40 places to work list in 2005 7 2012 8 and receiving top 20 acclaim as one of washington s best workplaces in 2007 by the puget sound business journal 9 dillanos was also profiled in jack canfield s the success principles book as an example of a company committed to outstanding service . 10 dillanos roasts its coffee wholesale for coffee shops distributors grocery stores and e commerce outlets . one harvest project edit dillanos started the one harvest project in 2006 . 11 the project is based on the direct trade relationship coffee model in which roasters bypass the traditional importing process and source coffee directly from coffee cooperatives and estates . dillanos personally visits each one harvest project farm at least once a year to learn more about the farm s growing practices coffee processing techniques and challenges . dillanos then works with the farmers to improve coffee quality refine growing practices or support the local community depending on the farm s needs . dillanos negotiates prices for its one harvest project coffees directly with farmers freeing them from dependence on the commodities market . the company pays prices that typically exceed fair trade and market value through a verifiable transparent process . dillanos s one harvest project coffees include costa rica las lajas guatemala rio azul honduras corah and tanzania kanyovu peaberry . dillanos plans to eventually transition all its single origin coffees to one harvest project relationships . in 2011 dillanos one harvest buying practices were featured in the cnbc original episode 14 the coffee addiction as an example of the relationship coffee model and its role in us consumption . 12 13 grower support projects edit dillanos offers additional support to many of its one harvest project partners in an attempt to help them transition to more sustainable operations . 11 dillanos established a family bank credit for the rio azul cooperative in guatemala allowing 150 families to purchase two years of full medical and dental insurance . 11 dillanos also provided financial support for a water filtration system at the cooperative s wet mill . the filtration system is intended to boost the cooperative s quality control systems . in tanzania dillanos support helped the kanyovu cooperative improve its quality control and farming practices over a four year period in collaboration with sustainable harvest coffee importers and several u.s. and brazilian coffee and agronomy professionals . 11 in the four year timespan kanyovu cooperative evolved from producing commodity grade coffee to winning the east african 2010 taste of harvest competition . the quality based premium the coffee now earns has led to additional social and economic opportunities for kanyovu farmers in addition to a closer relationship with the jane goodall institute which collaborates with the farmers on reforestation projects . company culture edit the dillanos mission statement is help people make friends have fun . 4 the dillanos founders say they want to foster a fun collaborative atmosphere that rewards employees for their enthusiasm and creativity . dillanos is an industry leader in education for cafe and drive thru owners and managers . most recently they published the successful coffee house a 22 day action plan to lead your coffee house to new levels of success . in 2008 dillanos authored a book titled brewing a creative culture 3 which includes 13 formulas for how to blend high accountability and outrageous fun into your business . the book is required reading for all new employees . brothers morris and heyer hide their favorite number 22 into all new branded designs it s the where s waldo of dillanos coffee 14 dillanos provides full medical dental and vision benefits to all employees . 1 the company launched the dillanos family foundation in january 2009 . 1 funded by voluntary contributions from the company management and staff the foundation is intended to support dillanos employees and their families when they face medical emergencies natural disasters and other hardship . an internal committee makes short term grants to employees based on merit . dillanos contributes to childfund international on behalf of each employee . 15 each contribution supports one child in such coffee growing countries as ethiopia honduras and brazil . dillanos maintains a wall of the children s photos near its staff meeting room 1 with updates on the children s progress and stories of the shared relationships between the kids and dillanos employees . the company purchases 100 percent of its electricity for all company operations from the puget sound energy green power program which supports renewable wind solar and biomass energy projects located in the pacific northwest . 16 references edit a b c d e f 2011 macro roaster of the year richman alan how roasters stay hot specialty coffee retailer april 2011 a b q & a a candid conversation with david morris ceo of dillanos coffee roasters business examiner august 31 2009 a b schrag paul dillanos uses innovative techniques to rev up employees business examiner september 19 2005 roaster of the year competition roast magazine website roasters guild announces the 2011 roasters choice and coffees of the year competition winners pdf . scaa.org . top places to work 2005 honorees business examiner business examiner top . business examiner.com . business examiner . retrieved 25 september 2012 . monk becky employees pick best workplaces puget sound business journal august 12 2007 the success principles website a b c d one harvest project website the coffee addiction . cnbc.com . cnbc . retrieved 25 september 2012 . the coffee addiction . cnbc . retrieved 25 september 2012 . shockley samantha august 15 2012 . dillanos coffee evolution . puyallup herald . retrieved 25 september 2012 . coffee roaster perks up employees with sponsorships childfund international website coffee roasted green business examiner daily blog july 23 2009 v t e coffee topics economics fair trade history production coffee production list of countries by coffee production species and varieties arabica s795 coffee charrieriana liberica robusta components cafestol caffeic acid caffeine coffee bean processing coffee roasting coffee wastewater decaffeination home roasting preparation aeropress chorreador coffeemaker coffee syrup cold brew drip brew espresso lungo ristretto espresso machine french press handpresso instant coffee knockbox list of coffee dishes moka pot percolator turkish coffee vacuum 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