subsidiary industry public transport founded 30 november 2009 headquarters collins street melbourne area served melbourne australia key people andrew lezala ceo products transport services owner mtr corporation 60 % john holland group 20 % ugl rail 20 % website www.metrotrains.com.au metro trains melbourne mtm known colloquially as simply metro is the franchise operator of the suburban railway network of melbourne australia . metro trains melbourne is a joint venture between the hong kong based mtr corporation 60 % john holland group 20 % and ugl rail 20 % . 1 metro trains melbourne operates a fleet of 407 three car train sets on 837 kilometres of track . 2 there are sixteen regular service train lines and one special events train line . the train fleet travels over 30 million kilometres and provides more than 228 million customer boardings each year over 14 000 services each week and carries over 415 000 passengers each weekday . 3 metro trains melbourne is also responsible for 215 railway stations and employs a workforce of 3 500 rail professionals including train drivers mechanical and electrical engineers network operations specialists and customer service representatives . 4 5 the actual railway tracks infrastructure and rolling stock is owned by victrack on behalf of the state government and is leased to public transport victoria which then sub leases them to metro trains melbourne . metro trains has faced criticism in the past and was voted the worst rail system in australia in 2011 . 6 contents 1 history 2 fleet 3 former fleet 4 future plans 5 lines and stations 6 ticketing 6.1 fare enforcement 7 punctuality 8 legislation & governance 8.1 transport integration act 8.2 rail safety act 8.3 ticketing and conduct 9 criticism and controversy 9.1 may 2011 timetable changes 9.2 rating 9.3 twitter 9.4 station skipping & early service terminations 9.5 safety checks 9.6 live service update not showing cancelled trains 9.7 state government concerned on station skipping to meet target 9.8 customer compensation streamlining 10 dumb ways to die 11 see also 12 references 13 external links history edit metro trains melbourne was selected as the new operator by the state government of victoria through its relevant agency the director of public transport in june 2009 and replaced the previous operator connex melbourne on 30 november 2009 . 7 it has an eight year contract with the option of being extended for a further seven years . 8 on 2 april 2012 the newly created public transport victoria took over the management of the contract from the director of public transport . fleet edit the majority of rolling stock is owned by the victorian government business enterprise victrack . 9 however metro trains melbourne is ultimately responsible for maintaining the train fleet . type image type top speed km h built number notes comeng electric multiple unit 115 1981 1988 187 refurbished 2000 2003 . siemens nexas electric multiple unit 130 2002 2005 72 x trapolis 100 electric multiple unit 140 2002 2004 2009 2015 164 10 3 car units on order . sprinter diesel multiple unit 130 1993 1995 2 leased from v line for use on the stony point line iev track inspection carriage 115 1984 1 converted to inspection carriage in 2011 . b class diesel electric locomotive 115 1953 2 leased from cfcl australia for use on maintenance trains . t class diesel electric locomotive 100 1964 4 leased from cfcl australia for use on maintenance trains . former fleet edit type image type top speed km h built number notes hitachi electric multiple unit 115 1972 1980 14 refurbished 2007 . retired and stored 2014 future plans edit as part of the 2008 victorian transport plan 38 new six car x trapolis emus have been ordered with the first of 19 trains that are being built by alstom in italy arriving at the newport workshops on 24 august 2009 . 10 the trains will be assembled at united group s ballarat plant under a state government requirement for a minimum of 40 % local content . 11 the new trains will only be used in revenue service on lines already cleared for their operation with displaced trains on these lines being cascaded to those that miss out . 12 the first two sets 1m 1301t 2m and 3m 1302t 4m have been delivered and are currently being introduced into mainstream service . the new x trapolis fleet have a different seating layout to the original x trapolis trains 2 2 instead of 3 2 . concerns from the union regarding minor technical issues have delayed the entry to service for the trains from late 2009 to early 2010 . the siemens fleet already have a 2 2 seating layout and as part of the franchise agreement metro trains melbourne are required to alter the seating layout of the comeng and original x trapolis fleet to 2 2 seating . as part of the plan the victorian government will also be purchasing next generation trains with 30 % more room . 13 in the 2015 victorian budget over 1.6 billion was allocated for new rolling stock . 37 high capacity metropolitan trains the first to be delivered in 2018 5 x trapolis trains and 21 vlocity regional carriages are part of the order . 14 by 2025 the victorain government plans to have a 100 new metropolitan trains as part of its rolling stock . 15 in september 2016 evolution rail a consortium of downer rail changchun railway vehicles and plenary group was selected to build 65 new high capacity metro trains for delivery from 2019 . 16 17 18 lines and stations edit main article list of melbourne railway stations metro trains melbourne operates 16 train lines alamein belgrave craigieburn cranbourne south morang frankston glen waverley hurstbridge lilydale pakenham sandringham stony point sunbury upfield werribee and williamstown and 1 special events train line flemington racecourse as well as the melbourne city loop . they are responsible for the day to day operations of 212 stations . metropolitan train stations include terminus stations premium stations manned by staff the entire day who provide extra assistance and information to commuters and host stations manned only during peak hours from 07 00 to 09 30 . 4 ticketing edit main article myki metro trains melbourne uses the myki ticketing system exclusively . myki is a time and zone based ticketing system with validity periods ranging from two hours to one year and two zones covering the melbourne metropolitan area . the metcard ticketing system was decommissioned on 28 december 2012 . 19 20 21 fare enforcement edit like the other modes of public transport in victoria metro trains melbourne employs authorised officers commonly known as ticket inspectors who exercise powers under the transport compliance and miscellaneous act 1983 . 9 the main responsibilities of authorised officers are to report ticketing and behavioural offences to the victorian department of transport provide customer information and help during special events . authorised officers are authorised by the director of public transport to exercise powers similar to those of police allowing them to check tickets and verify concession entitlements . in some circumstances authorised officers may also perform arrests when aboard other vehicles operating under ptv or when on department of transport owned premises such as railway stations or train tracks . 22 23 authorised officers are required to adhere to the code of conduct for public transport authorised officers . 24 and violations of this code are prosecuted . the code of conduct states that an authorised officer may use discretion when reporting an alleged offender and must supply their name and work address when asked . 25 if an authorised officer believes that a passenger has committed an offence they have the right to request the offender s name and address after having explained the nature of the alleged offence to the offender . the authorised officer also have the right to request proof of the given information . if the offender refuses to provide identification or provides false information authorised officers will then contact victoria police . authorised officers also have the right to detain the offender until the police or further assistance arrives . 26 authorised officers are required to submit a report of non compliance with the details specific nature and circumstances of the offence to the department of transport who then processes the reports and decide upon any penalties . any fines levied are payable to the department not to metro trains melbourne . metro trains melbourne receives a small administration fee to cover the costs associated with employing authorised officers . 26 punctuality edit metro failed to meet government set targets for punctuality in all of its first 9 months in operation with almost 1 in 4 trains being late . 27 metro s performance improved in 2011 exceeding performance benchmarks for six consecutive months from june to november the first time this had been achieved since december 2008 . 28 29 since april 2012 the punctuality figures have been consistently outperforming the benchmark while the delivery figures have either exceeded or were very close to the benchmark throughout 2012 and 2013 . legislation & governance edit transport integration act edit main article transport integration act the prime transport related statute in victoria is the transport integration act . the act establishes the department of transport as the integration agency for victoria s transport system . the act also establishes and sets the charters of the state agencies charged with providing public transport rail services and managing network access for freight services namely the director of public transport and v line . the act authorises the director of public transport 30 to enter into contracts for the provision of transport services and this provision is the source of the power for the contract between metro and the director . in addition the transport integration act establishes victrack which owns the public rail network and associated infrastructure . victrack leases public transport land and infrastructure to the director of public transport who leases it to transport operators such as metro as well as entering into franchise agreements with the operators for them to run public transport services on behalf of the state . rail safety act edit main article rail safety act the safety of rail transport operations in melbourne is regulated by the rail safety act 2006 which applies to all commercial passenger operations . 31 the act establishes a framework containing safety duties for all rail industry participants and requires operators who manage infrastructure and rolling stock to obtain accreditation prior to commencing operations . accredited operators are also required to have a safety management system to guide their operations . sanctions applying to the safety scheme established under the rail safety act are contained in the transport compliance and miscellaneous act 1983 . 32 the safety regulator for the rail system in melbourne including trams is the director transport safety trading as transport safety victoria whose office is established under the transport integration act 2010 . no blame investigations for rail matters are undertaken by the chief investigator transport safety . ticketing and conduct edit see also transport compliance and miscellaneous act 1983 ticketing requirements for trains trams and buses in melbourne are mainly contained in the transport ticketing regulations 2006 33 and the victorian fares and ticketing manual . 34 rules about safe and fair conduct on trains trams and buses in melbourne are generally contained in the transport compliance and miscellaneous act 1983 35 and the transport conduct regulations 2005 . 36 criticism and controversy edit may 2011 timetable changes edit metro trains updated the running schedules in may 2011 to alleviate late running and thus penalties . 37 in reality in many cases services were simply given a few more minutes per trip to offset any late running . in some instances some trains are required to wait at stations mid journey