founded london united kingdom 1986 headquarters london united kingdom key people nicholas charles tyrwhitt wheeler founder products clothing website www.ctshirts.com charles tyrwhitt also known as ct shirts is a multi channel british clothing retailer specialising in formal men s shirts shoes suits knitwear and accessories as well as lines of womenswear and a casual range . charles tyrwhitt was founded as a mail order company in 1986 by nicholas charles tyrwhitt wheeler while he was a student at bristol university . 1 wheeler has said that he started the business simply because he thought he could make a shirt better than anybody else . 2 in 1997 the company opened its first store on jermyn street london notable for its history in british shirt making . 3 charles tyrwhitt s flagship store is now at nos. 98 100 jermyn street . charles tyrwhitt uses a high low pricing sales model . contents 1 history 2 current operations 3 sale model 4 customer service 5 awards 6 notable customers 7 references 8 external links history edit charles tyrwhitt was founded as a mail order company in 1986 by nicholas charles tyrwhitt wheeler while he was a student at bristol university . the company began operating from a small space on fulham road london before expanding the business with retail and e commerce stores . beginning as a gentleman s shirt makers the offering has since expanded to include suits shoes knitwear accessories and a collection of business casual wear . charles tyrwhitt now includes a selection of womenswear . a shirt made by charles tyrwhitt current operations edit charles tyrwhitt produces a regular series of brochures every year . they also have a large online store with sites dedicated to the uk germany us and australia that sell the full product range . charles tyrwhitt now has 27 stores . 10 are in london 10 elsewhere in the uk 6 in the us 4 in new york 1 in chicago and 1 in washington and one in paris france . 4 sale model edit charles tyrwhitt sells the vast majority of merchandise at significant discount from its published retail price . in the u.s. a non iron dress shirt retails for 160 while 4 shirts for 200 or even less is a common price . prices have been seen as low as 29 per shirt on ctshirts.com . it has been reported that online sale prices can be honored in the new york city retail locations . 5 customer service edit charles tyrwhitt uses an independent customer feedback service called feefo . 6 this allows some customers those willing to provide the company with their email address to give feedback on the service they experienced from charles tyrwhitt that is then published as a live feed on the charles tyrwhitt website . these reviews are unedited on the charles tyrwhitt website . as of nov 2014 charles tyrwhitt has a 97 % positive customer service rate . 7 the customer service centre is currently based in london england and milton keynes england . customers calling from the us and overseas will also be put through to a customer service representative in london or milton keynes awards edit charles tyrwhitt has received awards for their customer service in recent years . most notably charles tyrwhitt was awarded 1st place for customer service in the 2011 sunday times profit track 100 awards . 8 charles tyrwhitt earned awards at the top 50 companies for customer service awards including best web chat best e retailer 2nd place for calls and 3rd for best overall customer service . 9 charles tyrwhitt has received the queen s award for enterprise for international trade in 2016 . notable customers edit david cameron has shown his support for british fashion at a reception to celebrate the start of the london collections for men . tieless in a richard james suit charles tyrwhitt shirt and oliver sweeney shoes . 10 the president of rolls royce motor cars north america david archibald buys his suits from charles tyrwhitt . charles tyrwhitt s styles are quite traditional yet quite comfortable . i travel a lot and the suits jump in and out of suitcases all the while allowing me to look as i should . 11 sir alan sugar regularly tweets his appreciation for charles tyrwhitt . references edit interview with nick wheeler . business.timesonline.co.uk . retrieved 2015 11 23 . subscription required 1 dead link tripathi shruti 2014 11 12 . from zero to 190m how nick wheeler built charles tyrwhitt interviews . londonlovesbusiness.com . retrieved 2015 11 23 . charles tyrwhitt uk stores . www.ctshirts.com . retrieved 2016 04 26 . mens clothing dealz charles tyrwhitt shirts . mensclothingdealz.blogspot.com . retrieved 2015 11 23 . charles tyrwhitt uk reviews customer reviews of www.ctshirts.co.uk . feefo.com . 2007 02 18 . retrieved 2015 11 23 . charles tyrwhitt uk reviews customer reviews of www.ctshirts.co.uk . feefo.com . 2007 02 18 . retrieved 2015 11 23 . profit track 100 award winners . fasttrack.co.uk . retrieved 2015 11 23 . 2 archived january 29 2013 at the wayback machine . mowbray nicole 2013 01 08 . blame sam for my style crimes david cameron says wife doles out clothes like food to a prisoner on shopping trips and lets us know his pants are from m & s daily mail online . dailymail.co.uk . retrieved 2015 11 23 . power dressing david archibald . ft.com . 2013 02 08 . retrieved 2015 11 23 . external links edit consumer reviews retrieved from https en.wikipedia.org w index.php title charles tyrwhitt & oldid 737280512 categories clothing brands of the united kingdomretail companies based in londonretail companies established in 19861986 establishments in the united kingdomhidden categories pages containing links to subscription only contentall articles with dead external linksarticles with dead external links from november 2015articles with wayback machine links navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent 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