nyse s & p 500 component industry real estate investment trust self storage founded 1972 1972 headquarters glendale california us number of locations 2 277 self storage locations 2015 2 593 business parks 2015 2 494 shurgard europe locations 1 key people b. wayne hughes founder ; ronald l. havner jr. chairman of the board ceo and president revenue 2.38 billion usd 2015 1 operating income 1.23 billion usd 2015 1 net income 1.32 billion usd 2015 1 number of employees 5 300 2015 1 website http www.publicstorage.com public storage is an american international self storage company headquartered in glendale california that is run as a real estate investment trust reit . it is the largest brand of self storage services in the us . 2 in 2008 it was the largest of four publicly traded storage reits . 3 there are more than 2 200 public storage self storage locations in the us canada and europe . it also owns 42 percent of an office parks subsidiary sells packing supplies and provides other services . as a reit it is owned by real estate investors who receive more than 90 percent of the company s profits as a return on investment . 2 public storage inc. was founded in 1972 by b. wayne hughes and kenneth volk jr. it grew to 1 000 locations by 1989 using funding from investors in real estate limited partnerships relps . the private company was re structured as a publicly traded reit in 1995 when storage equities merged with public storage and adopted its name . in 2006 it acquired shurgard storage centers in a 5.5 billion transaction . the company has been criticized for mold problems at many of its facilities poor security resulting in burglaries and sale of insurance policies that do not pay valid claims . contents 1 history 1.1 origins 1.2 real estate limited partnership financing 1.3 real estate investment trust reit 1.4 recent history 2 operations 2.1 failure to pay rental fees 2.2 theft insurance and damages 3 financials 4 references 5 external links history edit origins edit the idea for public storage was conceived by southern california real estate developer b. wayne hughes in the early 1970s . 4 during a trip to texas he observed that local real estate developers were doing well creating mini storage facilities outside of dallas and houston ; he brought the self storage concept back with him to california . 4 5 6 hughes partnered with kenneth volk and the two founded public storage in august 1972 with a 50 000 initial investment 4 6 at first calling it private storage spaces inc. 7 the first warehouse was built in 1972 in el cajon california . 6 8 according to hughes consumers thought private storage meant the storage units were not available to the public so the name was changed to public storage to match the ps acronym already on documents and signs . 4 7 the founders initially planned to build the storage warehouses as a temporary source of income until the land became more valuable and could be redeveloped for another use . 9 within three months the first location was breaking even with a 35 percent occupancy . 4 in comparison to real estate investments in apartments or office space the units were rented for a similar price per square foot but cost 35 to 50 percent less to build and maintain . 4 5 a property management subsidiary called public storage management inc. was formed in 1973 . 5 7 by 1974 20 locations had been built . 5 6 real estate limited partnership financing edit hughes disliked loans so he financed the purchase and development of new properties primarily through real estate limited partnerships relps . 5 10 at first public storage built warehouses and sold them to independent relps for a development fee . 5 the company s own relp called public storage partners ltd was formed in 1975 7 and closed its first deal for 3 million in investments two years later . 5 public storage paid cash to acquire property and build a self storage facility then used the property s income to pay investors back and earn a portion as profit . 5 public storage inc. also earned revenues from a portion of each deal that was made . 11 early investors earned three to four times their money back due to increasing property values in southern california high occupancy rates and increasing storage rental prices . by the mid 1980s public storage was raising 200 to 300 million in investments each year . 5 the relp format allowed public storage to continue building more locations in the 1970s and 1980s when most of the industry had halted growth because of higher interest rates on loans . 5 in the mid 1980s co founder volk retired and his interest in public storage was purchased by hughes . 4 forbes estimated that by this time the company was worth 800 million . 4 investment funding was used to build mini storage warehouses nationally beyond california targeting the 39 largest us cities . public storage opened self storage locations in close proximity so multiple construction sites could share a development office and to justify local television advertising . 4 5 public storage s growth slowed in the mid 1980s as new competition increased the cost of property and slowed the increase in rental prices to consumers . 5 11 poor weather and difficult labor markets outside of california delayed development projects ; the company also made poor investments in office parks . 5 interest in real estate investing also diminished . 11 by the late 1980s the company opened its 1 000th public storage location 5 and the company was three times larger than its nearest competitor in the us market . 12 by 1989 2.7 billion had been invested from 200 000 investors . 5 public storage helped popularize the use of self storage businesses as a real estate investment vehicle 13 and became one of the longest running relp investment vehicles . 5 by 1991 public storage had set up more than 150 relps and real estate investment trusts reits . 14 real estate investment trust reit edit according to financial world by 1989 the real estate limited partnership relp market that public storage relied on for funding all but vanished . 5 a book by public storage inc. said the tax reform act of 1986 reduced the tax benefits of relps and was followed by a tough time for real estate companies . 7 in december 1990 five of its partnerships were converted to real estate investment trusts reits in december . 14 it also began consolidating its partnerships and acquiring many of the companies in which it held an interest . 2 storage equities was founded by public storage in 1980 15 to purchase self storage facilities . 7 it was one of 17 self storage reits that public storage held an interest in . 16 between 1992 and 1995 storage equities paid public storage 31 million in management and consulting fees . 4 in 1995 public storage and its subsidiaries were merged with its self storage reit storage equities inc. and re structured as a single reit called public storage inc. 2 7 one analyst said the acquisition capitalized on conflict of interest concerns while hughes said the merger was set up to alleviate them . 4 in 1995 the company spun off its box locks and packing and moving supplies business into the ps orangeco subsidiary ; public storage said this was done to avoid the risk of losing the company s tax free reit status if too large a portion of the company s business is no longer related to real estate . 17 this frustrated institutional investors that can only invest in real estate companies and could no longer invest in the new non real estate subsidiaries . 17 by 1998 public storage had 141 million in quarterly revenues 2 2 billion in assets and 1 200 facilities in 38 states . 2 14 later that year public storage acquired a competing storage company called storage trust realty in a 600 million transaction . 6 recent history edit public storage grew steadily in the early 2000s 18 and was added to the s & p 500 in 2005 . 13 in 2006 it acquired shurgard storage centers in a transaction totaling 5.5 billion acquiring 624 locations including 141 in europe . 19 20 21 public storage had attempted to acquire the company in 2000 and again in 2005 but its offers were rejected . 6 8 21 the company has continued to make numerous acquisitions such as a march 2010 purchase of 30 locations from a american self storage . 13 operations edit a public storage facility in los angeles public storage is the largest self storage brand in the us . 2 as of 2014 there were 2 250 public storage locations in north america and 193 locations in europe ; european locations are operated by shurgard europe which public storage owns 49 percent of . there are also 2 546 office parks operated by ps business parks which public storage owns a 42 percent interest in . 1 the largest self storage business in canada is operated by a separate company that is allowed to use the public storage brand . 2 self storage locations tend to be in dense clusters in major cities 2 especially near freeways and intersections . 10 public storage has very few employees for a company of its size . customer access to each storage location is automated . some locations have a husband wife couple that live on site and are paid close to minimum wage to monitor the facility . 22 23 failure to pay rental fees edit the contents of a storage unit are put up for auction if the rental fees are not paid for sixty days . although the tv show storage wars created increased interest in the auctions most units do not contain anything of substantial economic value . 24 sometimes auctioning the renter s property can result in disputes between public storage and the renter . 25 26 in 2007 a customer s belongings were auctioned for non payment while he was serving the us military in iraq . after receiving negative publicity public storage apologized and gave him 8 000 as compensation for his sold belongings . 26 public storage hallway with storage unit doors theft insurance and damages edit in 2005 public storage said in a public filing that there had been an increasing number of claims and litigation against owners and managers of rental properties relating to moisture infiltration which can result in mold or other property damage . 25 the company s rental contract says it is not responsible for the storage unit s contents even if damage is caused by defects in the unit 25 27 and the wall street journal reported that there were surprisingly few remedies for theft or property damage at self storage facilities . 25 many public storage customers have filed complaints with the better business bureau regarding insurance policies sold by public storage representatives after experiencing burglaries of their storage units then having their insurance claims denied . 28 investigative journalists from tv news stations in california 28 kansas 29 and washington 30 have reported on difficulties consumers had when filing insurance claims for burglaries with willis 28 and the new hampshire insurance company 30 which are affiliated with public storage . for example claims have been denied because the storage unit had an intact lock ; affiliated insurance companies cited insufficient evidence of forced entry though burglars often replace the unit s lock in an attempt to conceal the burglary . 30 insurance commissioners in two states have criticized the practices of insurance companies affiliated with public storage . 28 30