type public traded as nyse cvg industry customer management information management outsourcing consulting professional services founded 1998 1998 headquarters cincinnati ohio united states number of locations 150 1 key people andrea ayers president ceo andre s. valentine cfo claudia cline exec vp general counsel michael l wooden cco marjorie connelly coo products infinys rating and billing irb dynamic decisioning solution dds icoms customer management solutions etc. revenue 2.951 billion 1 2015 operating income 194.4 million 1 2015 net income 169 million 1 2015 total assets 2.358 billion 1 2015 total equity 1.276 billion 1 2015 number of employees 130 000 1 2015 website www.convergys.com convergys corporation is a corporation based in cincinnati ohio that sells customer management and information management products primarily to large corporations . customer management products include agent assisted self service and care software tailored to the communications financial services technology retail healthcare and government markets . information management provides convergent billing and business support system bss products and services including revenue management product and order management and customer care management to telecom utilities and cable satellite broadband service providers . they have approximately 130 000 employees across 31 countries . history edit one of the convergys offices in gurgaon india the company grew from cincinnati bell information systems and matrixx both subsidiaries of cincinnati bell and at & t solutions customer care formerly at & t american transtech which was sold to cincinnati bell in 1998 ; 2 an ipo in august 1998 made it a fully independent company . 3 since then convergys headquarters in cincinnati ohio has acquired numerous companies . in 2004 convergys bought digitalthink for 120 million . 4 digitalthink helped convergys expand its human resources outsourcing business . convergys acquired intervoice a dallas based telecommunications company in 2008 for 335 million . 5 convergys sold its human resources management line of business to northgatearinso in march 2010 . 6 on march 22 2012 japanese technology firm nec announced it would buy the information management business of convergys for approximately 449 million . 7 in 2012 convergys philippines 8 years after its entry into the country established 18 centers with 26 000 employees in all was named bpo employer of the year at the annual international ict awards . 8 on april 3 2013 convergys completed the acquisition of new zealand based datacom call center operations in kuala lumpur and manila for 20 million . 9 on january 6 2014 convergys and stream global services announced entry into a definitive merger . under the agreement convergys would acquire stream for a total enterprise value of 820 million in cash . 10 on march 3 2014 convergys completed the acquisition of stream creating the 2nd largest bpo provider in the outsourcing industry . the merger brought their total employees to approximately 125 000 with 150 centers in 31 countries supporting 47 languages . 11 references edit a b c d e f g 2015 annual report pdf . convergys . feb 23 2016 . retrieved may 2 2016 . fontenay blake apr 28 1998 . cbis matrixx team to form new company . orlando sentinel . retrieved may 2 2016 . ipo daily report citysearch to merge with ticketmaster online . marketwatch . aug 13 1998 . retrieved may 2 2016 . cincinnati company will buy digitalthink for 120m . san francisco business times . mar 25 2004 . retrieved may 6 2016 . convergys to acquire intervoice for 335 million . the new york times . jul 17 2008 . retrieved may 4 2016 . hausmann daniel mar 5 2010 . kkr backed deal offers alternative to scranton style hr . the wall street journal . retrieved may 2 2016 . alabaster jay mar 22 2012 . nec to acquire convergys data management business for us 449 million . cio . retrieved may 2 2016 . convergys named bpo employer of the year . abs cbn news . apr 20 2012 . retrieved may 2 2016 . talevski julia apr 4 2013 . datacom sells asia bpo assets for 20 million . arn . retrieved may 2 2016 . chatterjee soham jan 6 2014 . samuel maju ed . customer services provider convergys to buy stream global . reuters . retrieved may 2 2016 . ammachchi narayan mar 4 2014 . convergys completes acquisition of stream . nearshore americas . retrieved may 2 2016 . external links edit official website business data for convergys corporation hoover s bloomberg reuters sec filings convergys companies grouped at opencorporates v t e cincinnati bell inc. corporate directors ted torbeck president & ceo operating companies cincinnati bell services cincinnati bell any distance cincinnati bell fioptics cincinnati bell wireless zoomtown spinoffs broadwing corporation cbd media convergys cyrusone retrieved from https en.wikipedia.org w index.php title convergys & oldid 743395519 categories companies listed on the new york stock exchangebusiness services companies established in 1998companies based in cincinnatibusiness process outsourcing companiescall centre companiescincinnati bell1998 establishments in ohiohidden categories opencorporates groupings navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages deutschfran ais portugu s edit links this page was last modified on 9 october 2016 at 13 10 . text is available under the creative commons attribution sharealike license ; 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