written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . november 2013 learn how and when to remove this template message sword ciboodle ltd type private industry software founded 1986 headquarters india of inchinnan renfrewshire scotland key people mike hughes coo steven thurlow cto products ciboodle flow ciboodle one ciboodle crowd ciboodle live number of employees 300 staff located across 5 continents website www.sword ciboodle.com sword ciboodle is a provider of customer relationship management crm software solutions based in scotland with regional offices across north america south africa and asia pacific . 1 the company consistently appears in both forrester research s wave and gartner research s magic quadrant reports as an industry leader in customer relationship management . 2 3 clients include sears sony vistaprint jp morgan chase admiral and eskom . 4 sword ciboodle is headquartered in india of inchinnan 5 an art deco listed building near glasgow airport . contents 1 history 2 solutions 3 competitors 4 references 5 further reading history edit sword ciboodle were previously known as graham technology plc 1 co founded in 1986 by dr. iain m. graham . 5 on 31 march 2008 sword group announced it was acquiring graham technology and their ciboodle product . 6 the company thus became sword ciboodle . 1 5 7 on 9 july 2012 sword group agreed to sell ciboodle to kana software . 8 in 2014 kana software was purchased by verint systems . 9 solutions edit sword ciboodle is modular crm software for contact centers . 4 10 11 12 13 14 the products work across multiple social channels . the ciboodle platform consists of ciboodle one is the desktop which provides a single customer view for example of all their products and contact history . ciboodle flow is the workflow engine for business process automation . ciboodle live is the self service software . ciboodle crowd provides a social networking service to customers . competitors edit competitors include 1 peoplesoft pegasystems who bought chordiant in march 2010 . oracle who bought rightnow technologies in october 2011 . sap references edit a b c d independent sword ciboodle software review . crmsearch.com . retrieved 2012 02 04 . band william & kobielus james . the forrester wave crm suites customer service solutions q3 2010 . forrester research . 19 july 2010 . retrieved 2012 02 05 . maoz michael . magic quadrant for crm customer service contact centers . gartner research . 15 april 2011 . retrieved 2012 02 05 . a b klie leonard . the 2011 crm service awards rising stars . crm magazine . march 2011 . volume 13 . no. 3 . page 33 . retrieved 2012 02 04 . a b c sword ciboodle ltd company overview . bloomberg businessweek . retrieved 2012 02 03 . sword acquires leading global process centric crm software vendor graham technology uk . archive news sword group . 31 march 2008 . retrieved 2012 02 05 greenberg paul . sword ciboodle yes that s their real name . zdnet . 19 march 2009 . retrieved 2012 02 03 . kana acquires contact center customer service company ciboodle . retrieved 10 july 2012 . http uk.verint.com about investor relations financial 01 06 2014 the top 10 call centre software . callcentrehelper.com . 5 november 2008 . retrieved 2012 02 05 . the top 10 call centre technology for 2009 . callcentrehelper.com . 2 december 2009 . retrieved 2012 02 05 . the 2008 customer interaction solutions product of the year awards . customer interaction solutions magazine . january 2009 . volume 27 . no. 9 . retrieved 2012 02 05 . greenberg paul . the crm watchlist 2011 part iii representing the pillars . zdnet . 4 january 2011 . retrieved 2012 02 05 . greenberg paul . crm watchlist 2012 the winners list . zdnet . 10 january 2012 . retrieved 2012 02 05 . further reading edit rankine kate . saturday profile no bull from a reluctant millionaire . the telegraph uk . 16 september 2000 . retrieved 2012 02 03 . retrieved from https en.wikipedia.org w index.php title sword ciboodle & oldid 734430947 categories customer relationship management softwarecrm software companiessoftware companies of scotlandhidden categories articles with a promotional tone from november 2013all articles with a promotional toneuse dmy dates from september 2010 navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 14 august 2016 at 08 39 . text is available 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