please help improve it or discuss these issues on the talk page . learn how and when to remove these template messages the neutrality of this article is disputed . relevant discussion may be found on the talk page . please do not remove this message until conditions to do so are met . april 2012 learn how and when to remove this template message this article needs additional citations for verification . please help improve this article by adding citations to reliable sources . unsourced material may be challenged and removed . march 2013 learn how and when to remove this template message learn how and when to remove this template message magic solutions inc. former type private industry computer software founded 1988 ; 28 years ago 1988 defunct 1998 headquarters paramus new jersey u.s. key people igal lichtman founder & ceo andrew rawson vp marketing michael pallatta vp sales vadim mostov chief architect efim gendler head of search technology jon von lintig cfo florence schlanger vp client service barbara johnson vp international products supportmagic website bmc software magic solutions international inc. known as magic solutions was a company that specialized in help desk automation and asset management software . based on the east coast of the united states u.s. the company emerged as an unplanned spin off from a computer systems integrator and was later considered one of the east coast s most successful independent software vendors of the 1990s . magic solutions was founded in 1988 by igal lichtman and was headquartered in paramus new jersey u.s. at inception the company consisted of a single programmer in the service of one customer . magic solutions eventually accommodated over 300 staff members and a customer base of 6 000 . the company reached a yearly revenue sum of us 64 million and in 1998 was sold to network associates inc. now known as mcafee for us 110 million in cash . 1 contents 1 early history 2 growth 3 international expansion 4 ipo 5 acquisition 6 awards 7 references early history edit microage of mahwah new jersey was a retail computer franchise in the 1980s that achieved a considerable level of success . citation needed it transitioned from a retailer of stand alone computers into a value added reseller and offered lan installations for local businesses . a significant problem faced by the company after formation was the management of equipment that was sold and returned for service . at the time a pc based tracking program that could monitor serial numbers warranty entitlement and a complete service history did not exist . igal lichtman president of microage and one of the three owners designed a workflow for a service management program that enabled staff to effectively run the company s service department . employing the c programming language and working together with former colleagues and friends from the israel defense forces lichtman created the application servicemagic . shortly after the creation of servicemagic one of microage s largest clients a fortune 500 company based in westchester county new york u.s. was discarding its mainframe computer and consequently required a help desk application that was compatible with a pc network . lichtman worked with the client s information technology it department to modify servicemagic and designed a new product supportmagic . the client installed the fledgling btrieve based software and successfully transitioned from a computer associates mainframe based netman . following a magazine article on the development of supportmagic lichtman received over one hundred telephone inquires for the software product citation needed an increase in demand that led to the inception of magic solutions . growth edit following the creation of magic solutions lichtman devoted the entirety of his time to the initiative s development . vadim mostov a russian programmer who was reputable at the time was employed by the founder in addition to a sales team . among the first selection of sales employees were mike pallatta a recent stevens institute of technology stevens electrical engineering ee graduate and andrew rawson a former microage customer . during the company s initial growth period pallatta became the vice president vp of sales and rawson was promoted into the position of vp of marketing . following promotion pallatta built a telemarketing sales force that prioritized the minimization of overheads for his department . pallata and rawson collaborated to develop a series of over the phone sales tools that finalized deals in the us 50 000 range without the need for a face to face sales engagement . while the sales capacity of the company was growing lichtman closely monitored product development based upon a belief that the customer base should determine product direction . as the sales and marketing areas of magic solutions flourished lichtman did not direct any of the company s budget towards advertising ; instead rawson worked with the internal public relations pr staff to conceive of and then manage a press editorial calendar as well as ensuring that company representatives attended trade show exhibitions . the company also developed an international series of sales seminars and numerous support professionals from the u.s. canada and the european union eu were in attendance during the delivery of the series . with the inaugural management team successfully established lichtman focused on expanding the capabilities of the company s products . the development cycle was brief as in accordance with the founder s client focused principle new features and functionality were directed by user feedback . pallatta then built a sixty person direct sales team and commenced a european distribution channel with rawson constructing the infrastructure to support pallatta s new recruits . pallatta also became a board member and was responsible for the daily business operations of magic solutions . rawson was magic solutions public representative a role that primarily involved conference presentations and consultancy for the press and industry analysts . in its fourth year magic solutions had registered nearly us 6 million in book revenue also known as unrealized revenue with a continually growing customer base and supportmagic had received positive press coverage . citation needed under rawson the marketing team expanded to over 35 staff members and magic solutions gained a reputation as the dominant help desk software provider and thought leader in the internal it help desk market . citation needed magic solutions primary marketing activity at the time was the presentation of the company s promotional display at trade shows . the magic solutions trade show display usually consisted of a space shuttle replica that housed a complete interactive support center alongside an animatronic bunny magic solutions mascot with both flying above the show floor the company spent more than us 250 000 on the display for each trade show event . occasionally additions to the original concept such as the display of life size photographs of company personnel were included . citation needed in september 1997 the company purchased winsales inc. a sales force automation software company that was based in seattle washington u.s. the acquisition provided the company with a foothold in the rapidly expanding customer relationship management market and followed the opening of new magic solutions offices in chicago u.s. ; san jose u.s. ; toronto canada ; london u.k. ; frankfurt germany ; munich germany ; amsterdam netherlands ; and brussels belgium . lichtman added florence schlanger as the vp of client services and jon von lintig as chief financial officer cfo . the previous year lichtman had hired an ex israeli army friend efim gendler as an additional programmer to begin work on a proprietary search engine . named for its searching style statistical information retrieval sir was similar to early internet search engines and the technology was eventually licensed to microsoft for use with its cd based technet knowledge base . magic solutions also signed other cross licensing deals such as a cross licensing agreement with intel to embed its wake on lan wol and inventory discovery tools ; a deal to embed ziff davis support on site content into what became the supportmagic platform ; and an agreement that utilized serviceware s knowledge paks to form rightanswers inc. citation needed international expansion edit while pallatta focused on domestic sales magic solutions international sales were bolstered by its vp in the international arena barbara johnson who continued the company s expansion with european asian and latin american distributors . by late 1997 these international accounts represented almost forty percent of magic solutions sales . the company s overseas expansion included a key acquisition in 1996 of supportmagic benelux managed by cornelis mudde and guido vervelde magic solutions largest distributor at the time . in late 1996 magic solutions released the kanji version of supportmagic a product that was distributed in japan by transcosmos . during the course of its growth magic solutions avoided venture capital and retained its original management team . the company proceeded to continually outperform outsell and grow beyond its better financed rivals on the west coast of the u.s. citation needed ipo edit by 1996 magic solutions was competing in a marketplace that was beginning to consolidate . the company faced competitors that were bundling help desk software with their other products as mcafee did with its anti virus product and management was considering either an initial public offering ipo or venture capital to fuel further growth . citation needed until this point in time lichtman had maintained magic solutions independence as a company but he was forced to make choices about the company s future from a limited set of options . by 1997 wall street brokers were actively pursuing magic solutions for a public offering and lichtman then employed the services of a well known pre ipo executive 2 to preside over the preparation process . by this stage network associates inc. nyse neta now mcafee had entered the help desk market through the 1995 acquisition of two small companies vycor and phd help desk . unsuccessful in its challenge against the two market leaders magic solutions and remedy network associates entered into acquisition discussions with magic solutions . acquisition edit on march 25 1998 network associates announced its plan to close a transaction whereby it would acquire magic solutions for approximately us 90 million for the purchase of in process research and development . 3 network associates then sold magic solutions assets to bmc software nyse bmc on december 15 2003 for an approximate cash sum of us 47 million ; 4 the official date of the acquisition was february 2 2004 . 5 awards edit this section does not cite any sources . please help improve this section by adding citations to reliable sources . unsourced material may be challenged and removed . march 2013 learn how and when to remove this template message new jersey tech council marketing company of the year 1997 ernst & young entrepreneur of the year for software development in new jersey awarded to igal lichtman 1996 united states chamber of commerce blue chip enterprise company of the year 1995 deloitte and touche fast 50 1995 . inc 500 1995 & 1996 references edit internetnews.com staff 25 march 1998 . network associates to acquire magic solutions . internet news . quinstreet inc. retrieved 30 march 2013 . staff 2012 . team . summit partners . summit partners . retrieved 20 may 2012 . cheri paquet arn 26 march 1998 . network associates buys help desk vendor . arn . idg communications . retrieved 31 march 2013 . bmc software to acquire magic solutions assets from network associates press release . bmc software . bmc software inc. 15 december 2003 . retrieved 31 march 2013 . company overview of magic solutions international inc. . bloomberg businessweek . bloomberg . 30 march 2013 . retrieved 31 march 2013 . retrieved from https en.wikipedia.org w index.php title magic solutions & oldid 733158910 categories software companies based in new jerseycomputer companies of the united statessoftware companies established