named institutions see metrobank . metro bank plc type public limited company traded as lse mtro industry banking financial services founded 2010 founder vernon hill headquarters london united kingdom number of locations 42 branches key people vernon hill chairman craig donaldson 1 chief executive officer products credit cards consumer banking corporate banking revenue 120.2 million 2015 2 operating income 56.8 million 2015 2 net income 49.2 million 2015 2 website metrobankonline.co.uk metro bank plc is a retail bank operating in the united kingdom founded by vernon hill in 2010 . 1 at its launch it was the first new high street bank to launch in the united kingdom in over 150 years . 3 it is listed on the london stock exchange and is a constituent of the ftse 250 index . contents 1 history 2 services 3 management 4 references 5 external links history edit metro bank branches in sutton london above and borehamwood below metro bank plc was granted its licence by the financial services authority on 5 march 2010 the first high street bank to be granted such a licence for over 150 years . 3 it planned to open between 200 and 250 branches in greater london within 10 years of starting up . 4 its first branch opened on 29 july 2010 in holborn . 5 in 2012 metro bank raised an additional 200 million in funding from investors including fidelity steven a. cohen of hedge fund sac capital advisors and new york real estate investors the lefraks and david and simon reubens . 6 in the same year forbes magazine reported that metro s flagship holborn branch had ... garnered 200 million in deposits four times the total at the average mature american branch . 6 on 2 may 2013 the daily telegraph reported that following a loss of 8.8 million in the first quarter of 2013 metro bank s pre tax losses had exceeded 100 million in less than three years since its launch but the bank stated that these were planned for 7 and were a result of its growth initiatives . 8 in an interview with the financial times hill said the bank was ... in line with the business plan to rapidly grow this company he added . our primary goal is to expand the business ... and profit certainly will come . 9 metro bank increased its account holders by 50 % in the first half of 2013 for a total of 200 000 customer accounts including 15 000 business accounts . it was aiming to have 200 uk branches open by 2020 . 10 a branch was opened in guildford in april 2013 11 and construction of a branch in cheapside commenced in july to open by the end of 2013 . 12 the bank had 850 employees in london by july 2013 and forecasted more than 1 000 london based employees by the end of 2013 . 8 metro bank acquired sme finance in august 2013 and rebranded the business as metro bank sme finance in may 2014 . 13 the bank opened its 32nd branch on 30 january 2015 in cambridge 14 and its 40th in december 2015 in maidstone kent . 15 services edit a metro bank debit card credit card and cheque book issued in 2011 metro bank provides banking services to personal and business customers . it is authorised by the prudential regulation authority and regulated by both the financial conduct authority and the prudential regulation authority . 16 in addition to traditional banking services the bank offers non traditional services including quoting a time of 15 minutes to open an account at a metro branch 17 a pet friendly policy at branches such as free dog biscuits and water for customers dogs of which hill said customers think that if we take care of their dogs then we will also take care of them . 18 the company offers a refund to customers who rehome a pet from the battersea dogs and cats home and is the official banking partner of the kennel club . metro bank also won the kennel club s open for dogs competition 2011 . 19 coin counting machines for customers to sort and deposit change 20 management edit hill received the institute of economic affairs free enterprise award in april 2013 . the organisation cited him as a remarkable entrepreneur who has identified a clear opportunity and entered the uk banking scene at a time when the sector has been under constant fire . 21 craig donaldson the chief executive officer started his career on the barclays graduate scheme in 1995 . 1 later he worked for the royal bank of scotland where he met hill . 1 together they decided to set up a uk equivalent to commerce bancorp. this idea grew into metro bank . 1 references edit a b c d e chris harlow metro bank s chief executive craig donaldson reveals what he looks for when hiring new talent city a.m. 5 march 2013 a b c annual report 2015 pdf . metro bank . retrieved 11 june 2016 . a b computer says no . 22 july 2010 . retrieved 10 august 2010 . pollock ian 29 july 2010 . metro bank sublime or ridiculous . bbc news . retrieved 11 december 2014 . metro bank opens doors in uk . bbc news . 29 july 2010 . retrieved 30 may 2013 . a b tully shawn . the bank that s rising amid europe s ashes . fortune . retrieved 20 august 2013 . armitstead louise 28 april 2013 . monday interview all american shake up comes to uk banking . the telegraph . london . retrieved 20 august 2013 . hill raised 250m from investors at the start and said it would take years to make a profit . a b winch jessica 29 july 2013 . metro bank reaches 200 000 customer accounts . the telegraph . london . sakoui anousha . metro bank plans expansion and listing . financial times . pearson . retrieved 22 august 2013 . metro bank to have 200 u.k. branches by 2020 . bloomberg tv . retrieved 20 august 2013 . metro bank brings the banking revolution to guildford with opening of 17th store . metro bank press release . retrieved 20 august 2013 . metro bank comes to the city . easier.com . retrieved 20 august 2013 . metro bank launches metro bank sme finance . press at . 20 may 2014 . retrieved 12 december 2014 . dog friendly metro bank opens store with two day festivities in cambridge . cambridge news . 30 january 2015 . retrieved 3 february 2015 . metro bank to open branch in maidstone . kent on line . 4 december 2015 . retrieved 11 june 2016 . metro bank online . metro bank plc. december 2014 . retrieved 12 december 2014 . metro bank plc. registered in england and wales . company number 6419578 . registered office one southampton row london wc1b 5ha . we are authorised by the prudential regulation authority and regulated by the financial conduct authority and prudential regulation authority . most relevant deposits are protected by the financial services compensation scheme . new high street bank metro bank debit cards 15 minutes . daily mail . london . 23 july 2010 . retrieved 22 august 2013 . salmon james . city interview the metro maverick who s teaching new tricks to old banks . daily mail . retrieved 20 august 2013 . dogs rule . metro bank . retrieved 20 august 2013 . armitstead louise 28 april 2013 . monday interview all american shake up comes to uk banking . the telegraph . london . iea awards free enterprise award to vernon hill . institute of economic affairs . retrieved 20 august 2013 . external links edit wikimedia commons has media related to metro bank . official website v t e commercial and retail banks in the united kingdom banking in the united kingdom barclays barclays bank barclays wealth cybg clydesdale bank yorkshire bank hsbc holdings first direct hsbc bank hsbc private bank m & s bank lloyds banking group1 bank of scotland bank of wales birmingham midshires halifax lloyds bank royal bank of scotland group2 adam and company child & co. coutts & co. drummonds bank natwest royal bank of scotland ulster bank santander group cahoot cater allen santander uk wholly state owned national savings and investments post office money uk financial investments uk asset resolution bradford & bingley3 nram3 other airdrie savings bank al rayan bank aldermore allied irish bank gb first trust bank arbuthnot latham & co secure trust bank bank and clients bank of ireland butterfield bank cambridge & counties bank c. hoare & co close brothers group the co operative bank smile danske bank duncan lawrie handelsbanken harrods bank icici bank uk julian hodge bank kingdom bank kleinwort benson metro bank monzo onesavings bank raphaels bank reliance bank n m rothschild & sons sainsbury s bank sg hambros shawbrook bank standard chartered tesco bank triodos bank tsb unity trust bank virgin money big four banks are underlined and private banks are shown in italics 1 10 % owned by ukfi 2 73 % owned by ukfi 3 mortgage assets only v t e ftse 100 ftse 250 companies of the united kingdom 3i infrastructure aa aberdeen asset management aberforth smaller companies trust acacia mining aggreko aldermore group alliance trust allied minds amec foster wheeler ao world ascential ashmore group assura atkins auto trader group aveva balfour beatty bankers investment trust barr a.g. bba aviation beazley group bellway berendsen berkeley group holdings bank of georgia bh macro big 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& butlers mitie moneysupermarket.com group monks investment trust morgan advanced materials murray international trust national express group nb global ncc nmc health ocado group onesavings bank p2p global investments pagegroup paragon group of companies paypoint paysafe pennon group perpetual income & growth investment trust personal assets trust petrofac pets at home phoenix group holdings playtech polar capital technology trust polypipe premier farnell pz cussons qinetiq rank group rathbone brothers redefine international redrow regus group renewables infrastructure group renishaw rentokil initial restaurant group rightmove rit capital partners riverstone energy rotork rpc group safestore saga savills scottish investment trust scottish mortgage investment trust segro senior serco shaftesbury shawbrook bank sig plc smith