wikipedia s notability guidelines for companies and organizations . please help to establish notability by citing reliable secondary sources that are independent of the topic and provide significant coverage of it beyond its mere trivial mention . if notability can not be established the article is likely to be merged redirected or deleted . find sources webhelp news newspapers books scholar jstor free images december 2013 learn how and when to remove this template message webhelp industry crm call center and bpo founded france founder fr d ric jousset olivier duha headquarters 161 rue de courcelles 75017 paris revenue 510 m november 2014 1 number of employees 22000 2014 1 website www.webhelp.com webhelp group is a french based international contact centre operator based in paris . contents 1 history 2 present 3 references 4 external links history edit the webhelp group is a global bpo provider specialising in business process management and customer experience across a range of digital social and traditional voice channels . 2 from 21 countries the 30 000 strong webhelp team provides business process management and outsourced services to some of the world s most progressive brands and businesses including sky vodafone shop direct bouygues direct energie kpn and axa . 3 the webhelp group which has its global headquarters in paris france has grown its revenues by 265 % in the last 4 years by focusing on transformational outsourcing omnichannel engagement and analytics to create optimal customer experiences . 4 fr d ric jousset and olivier duha founded webhelp in june 2000 offering real time online assistance for internet neophytes . they then integrated call cetre operations providing hotline telemarketing letter processing and email solutions . 2 since then webhelp has grown through acquisitions and business growth and is now present in over 20 countries with 72 customer experience and payment service centres with more than 30 000 people serving 250 clients . present edit in 2011 london based private equity firm charterhouse capital partners acquired a major stake in the company . 5 in february 2013 the group announced the agreed purchase of herotsc the falkirk scotland based contact centre operations of indian based hero group . the company employs 3 000 staff at six scottish sites and a further 3 000 employees at three sites in england . 6 in february 2014 the group announced the agreed purchase of snt nederland b.v. the amersfoort . the netherlands based contact centre operations of amsterdam based private equity firm neon . the company employs 3 500 staff at seven dutch sites and one site in paramaribo in surinam . 7 in 2015 webhelp acquired parts of germany based walter services italy and czech republic based online and csm in switzerland . 8 9 the company also went on to acquire callpex a turkey based customer management firm as part of their growth strategy outside of europe . 10 in the same year webhelp announced that it has entered into an agreement with kkr a leading global investment firm as new investor and financial partner . the webhelp management team will become controlling shareholders alongside kkr while charterhouse capital partners will step back after over four years of successful collaboration with the company . terms of the transaction were not disclosed the transaction is meant to close in 2016 . 11 references edit a b webhelp.com . webhelp.com . retrieved 1 november 2014 . a b webhelp customer experience innovators . www.webhelp.com . retrieved 2016 01 14 . our clients webhelp uk . www.webhelp.com . retrieved 2016 01 14 . the management team of webhelp partners with kkr business wire . www.businesswire.com . retrieved 2016 01 14 . webhelp charterhouse . www.charterhouse.co.uk . retrieved 2016 01 14 . falkirk call centre firm herotsc sold to webhelp group . bbc news . 19 february 2013 . retrieved 19 february 2013 . webhelp betreedt de nederlandse markt na overname van snt . emerce . 7 february 2014 . retrieved 7 february 2014 . webhelp continues its ambitious growth strategy and unveils two major acquisitions in europe covering six new geographical regions webhelp uk . www.webhelp.com . retrieved 2016 01 14 . webhelp has acquired callpex in turkey and csm in switzerland webhelp uk . www.webhelp.com . retrieved 2016 01 14 . the webhelp group acquires callpex in turkey and csm in switzerland contact centre news . retrieved 2016 01 14 . the management team of webhelp partners with kkr webhelp uk . www.webhelp.com . retrieved 2016 01 14 . external links edit company website retrieved from https en.wikipedia.org w index.php title webhelp & oldid 741844995 categories companies established in 2000companies based in parisinternet companies of francehidden categories articles with topics of unclear notability from december 2013all articles with topics of unclear notability navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants 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