2003 san francisco california founder andy kurtzig headquarters presidio san francisco california u.s. area served international key people andy kurtzig ceo charles schwab board of directors services expert information question & answer website number of employees 150 website http www.justanswer.com justanswer also known as pearl.com is an online expert 1 question and answer website that connects visitors with verified experts in several categories including medical legal automotive veterinary and tech support . 2 3 history edit justanswer then titled expertask was founded in 2003 by ceo andy kurtzig . 4 he came up with the idea for the website while he and his wife were expecting their first child as kurtzig found that he had difficulty getting his doctor to answer questions outside of scheduled appointment times . 5 kurtzig decided to create a website that allowed people to ask questions and receive answers from doctors and other experts 24 hours a day . 6 the website operates by allowing users to ask questions and receive answers from doctors and other experts 24 hours a day . users must sign up for an account and place a good faith deposit in the amount of their choosing which may be paid to the person who answers the question . if users are satisfied with the answer they may provide a positive rating and the expert will receive a portion of the deposit as determined by justanswer s current terms of service 7 and experts agreement . 8 if the user is not satisfied they have the option to seek another answer or to receive a refund . if the user fails to provide a positive rating and does not request a refund within 30 days of the date that the answer was received then the expert will receive nothing for the answer and justanswer will retain 100 % of the deposit . 9 the length of the response time will differ depending on how fair experts believe the offered price to be as compared to the complexity of the question and speed required . 6 the site also offers live chat . in 2004 the company changed its name to justanswer and later established a headquarters in the basement of a chapel located in the presidio of san francisco a park and former military base in northern california . 5 10 justanswer has offices in multiple countries offers services in multiple languages and has been featured in a google case study focusing on how it used google adwords to help consumers and was also granted status for several key inventions . 11 12 in 2012 the company received an additional 25 million in funding from glynn capital and charles schwab who also joined the company s board of directors . 13 in 2015 the company released an article announcing a quality audit to the expert community . the audit reviewed and evaluated over 3 000 randomly selected questions from over 200 high volume experts for the following qualities profile photo ; expert bio ; spelling and grammar ; responsiveness ; cues & empathy ; appropriate language ; clarity & detail ; etiquette . the article states these are qualities that customers value most . note that we did not evaluate the accuracy of expert responses . 14 references edit justanswer terms of service . section 2.5.1 . 15 april 2014 . retrieved 12 december 2015 . while justanswer strives to admit only high quality experts onto the site use of the term expert by justanswer and on the site is only meant to describe users of the site who answer questions on the site and not to guarantee any particular level of expertise . britt phil 6 august 2014 . email is just answer s answer to customer engangement . direct marketing news . retrieved 20 august 2014 . hoge patrick 21 september 2012 . startup spotlight a family of entreprenurs . business journals . retrieved 20 august 2014 . thrasher rob 15 january 2010 . spotlight on andy kurtzig ceo & founder justanswer.com . blog talk radio . retrieved 20 august 2014 . a b robinson bill 19 june 2012 . a pearl . com comes out of just answer.com . the huffington post . retrieved 20 august 2014 . a b smith john 24 may 2010 . justanswer.com offers team of experts for your family anytime . daily finance . retrieved 20 august 2014 . justanswer terms of service . justanswer llc . 15 april 2014 . retrieved 10 december 2015 . justanswer experts agreement section 7 . . justanswer llc . 15 april 2014 . retrieved 10 december 2015 . justanswer terms of service section 3.6 . justanswer llc . 9 april 2014 . retrieved 10 december 2015 . gage deborah 19 june 2012 . andy kurtzig raises 25m to take expert services online with pearl.com . wall street journal . retrieved 20 august 2014 . geddes brad 2010 . advanced google adwords . john wiley & sons . isbn 9780470640739 . justanswer uses google adwords to help consumers get timely expert answers . pr newswire . retrieved 20 august 2014 . perez sarah 19 june 2012 . justanswer becomes pearl.com raises 25 million series a . tech crunch . retrieved 20 august 2014 . nguyen anh 25 june 2015 . quality audit 2015 top experts key takeaways and expert insights . justanswer llc . retrieved 6 july 2015 . external links edit justanswer official website retrieved from https en.wikipedia.org w index.php title justanswer & oldid 743699014 categories companies established in 2003companies based in san franciscohidden categories pages using infobox company with unsupported parameters navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 10 october 2016 at 19 41 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view