improve it or discuss these issues on the talk page . learn how and when to remove these template messages a major contributor to this article appears to have a close connection with its subject . it may require cleanup to comply with wikipedia s content policies particularly neutral point of view . please discuss further on the talk page . september 2015 learn how and when to remove this template message this article contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . september 2015 learn how and when to remove this template message this article is an orphan as no other articles link to it . please introduce links to this page from related articles ; try the find link tool for suggestions . january 2016 learn how and when to remove this template message smart action company llc type private industry call center automation solutions ivr solutions founded 2009 founder peter voss headquarters el segundo california usa key people tom lewis chief executive officer peter voss founder mike weston chairman of the board tas dienes chief technology officer products artificial intelligence based self service website smartaction.com smartaction provides artificial intelligence based voice self service . smartaction s intelligent voice automation iva is a hosted ivr platform that uses natural language speech recognition and is based on an object oriented coding framework . 1 iva is a cloud based hosted service . iva handles complex customer experience calls across 12 verticals providing assistance with numerous call types such as appointment scheduling and rescheduling delivery status order placements and a variety of outbound calls . 2 smartaction was founded by inventor and entrepreneur peter voss 3 4 and is headquartered in el segundo ca . contents 1 history 2 technology 3 awards 4 see also 5 references 6 further reading 7 external links history edit developing artificial intelligence has challenged researchers since at least the 1940s see history of artificial intelligence . part of the problem has been the difficulty of defining an adequate theory of intelligence that can serve as a framework to guide hardware implementations . starting in the early 1990s voss developed a new theory of intelligence outlined in the book artificial general intelligence . 5 in 2001 voss founded an r & d startup adaptive ai inc. to research and develop a prototype artificial general intelligence system based on his theory of intelligence . 3 in 2009 voss founded a subsidiary smart action company llc to commercialize this technology . born out of voss research and development smartaction created its first practical application of this new technology focused on the management of inbound and outbound calls for contact centers . 6 since its inception smartaction has continued to develop the technology into a highly specialized and purpose driven ai identified by the company as intelligent voice automation . 7 technology edit there are two layers of technology that smartaction uses in its systems . the first is speech recognition which enables the system to understand natural language spoken words and phrases . second is a proprietary artificial intelligence engine used to determine the meaning and intent behind the spoken words drive the conversation with the caller and improve over time . 8 9 a text to speech engine enables the system to speak . the ai engine s built in knowledge and skills also makes development and updates to the system much faster and easier than with older technology . awards edit customer interaction solutions 2011 product of the year award 10 customer interaction solutions 2012 speech technology excellence award 11 contact center world 2012 best technology innovation 12 tmc 2014 product of the year 13 stevie award 2014 gold award for ivr or web service solution 14 2014 m2m evolution award 15 tmc 2015 speech technology award 16 tmc 2015 crm excellence award 17 cioreview s 20 most promising telecom solution providers 2015 18 see also edit artificial intelligence interactive voice response speech recognition speech synthesis text to speech tts contact center references edit intelligent voice automation smartaction retrieved jan. 5 2015 . smartaction s iva offers innovative voice self service inspired by ai . superbcrew . retrieved 2016 01 11 . a b contributors kurzweil retrieved jan 5 2015 el ltimo paso lo ha dado adaptive ai que ha presentado el primer sistema artificial de inteligencia . el smartaction es un sistema interactivo de respuesta por voz que podr ser instalado en robots dice peter voss su creador . juan manuel daganzo generaci n robot ; los investigadores calculan que en diez o quince a os los robots tendr n capacidades humanas muy desarrolladas 13 03 2009 publico spain goertzel ben ed . 2007 . artificial general intelligence 1st ed . . springer . isbn 978 3 540 23733 4 . start up smartaction starts with ivr release speechtechmag.com 2009 01 12 . retrieved on 2009 08 11 . intelligent voice automation smartaction.com . retrieved on 2014 05 06 . about smartaction retrieved jan 5 2015 . i m sorry i can t connect your call dave io9.com 2009 02 08 . retrieved on 2009 09 01 . 2011 product of the year award . the business journals . 10 jan 2011 . retrieved 6 may 2014 . 2012 speech technology excellence award . gnomes national news service . 13 aug 2012 . retrieved 6 may 2014 . 2012 best technology innovation . call miner . 29 june 2012 . retrieved 6 may 2014 . 2014 product of the year award . world news . 27 jan 2014 . retrieved 6 may 2014 . 2014 stevie award winners the stevie awards for sales and customer service retrieved jan. 5 2015 m2m evolution award . retrieved 9 july 2014 . tmc announces winners of the 11th annual speech technology excellence award . www.customerzone360.com . retrieved 2015 09 03 . customer magazine announces winners of the 2015 crm excellence award . news.tmcnet.com . retrieved 2015 09 03 . cioreview telecom special edition . further reading edit goertzel ben ed . 2007 . artificial general intelligence 1st ed . . springer . isbn 978 3 540 23733 4 . amazon.com page the first conference on artificial general intelligence external links edit smartaction official website iva for smb smartaction audio demos impletation retrieved from https en.wikipedia.org w index.php title smartaction & oldid 735366755 categories artificial intelligence applicationsuser interface techniquestelephonytelephone servicescall centre companieshidden categories wikipedia articles with possible conflicts of interest from september 2015articles with a promotional tone from september 2015all articles with a promotional toneorphaned articles from january 2016all orphaned articlespages using infobox company with unsupported parametersofficial website different in wikidata and wikipedia navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 20 august 2016 at 06 53 . text is available under the creative commons attribution sharealike license ; 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