articles link to it . please introduce links to this page from related articles ; try the find link tool for suggestions . september 2013 helpshift type private industry mobile application software founded 2011 headquarters san francisco california key people abinash tripathy ceo baishampayan ghose cto products helpshift sdk website www.helpshift.com helpshift is a privately held mobile software company based in san francisco california founded in 2011 by abinash tripathy and baishampayan ghose . on october 30 2012 the company debuted the private beta version of its mobile customer service platform and announced that it had raised a us 3.25 million seed round of funding from true ventures and nexus venture partners . 1 2 3 according to techcrunch the helpshift platform consists of a mobile focused saas solution which aims to be the first embedded support desk for native apps allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively . tripathy says that the startup s goal is to enable businesses and development teams to be able to fix issues before they turn into tickets by offering built in self service features . 2 helpshift looks to eliminate problems before they get to a support email in a few ways it allows users to easily search faqs from their phones rather than scroll through all of the answers and if that doesn t work users can send a note that will automatically attach their device details so that they don t have to type them out . then they are directed to an in chat text message like session with a representative . 1 on may 29 2013 helpshift announced the general availability of its platform enabling app developers to download the full sdk without needing to pre register for access . 4 5 on july 9 2013 helpshift competed in and won the venturebeat mobilebeat innovation showdown for its unique approach to in app customer care . 6 in june 2014 the company closed a series a funding round of 10 million bringing total funding to 13.2 million . the funding round was led by intel capital with participation from visionnaire ventures and existing investors true ventures and nexus venture partners 7 in june 2016 the company raised another 23 million let by microsoft and salesforce ventures 8 see also edit mobile app help desk customer service customer support customer experience sdk customer relationship management external links edit official website references edit a b helpshift raises 3.25 m to manage mobile centric help desks . october 30 2012 a b helpshift gets 3.2 m from nexus true ventures to build the salesforce of mobile crm . october 30 2012 helpshift raises 3.2 m from true ventures to bring managed customer service to the mobile device . october 30 2012 helpshift promises to help developers avoid one star reviews . may 29 2013 helpshift builds native customer service solutions for a thumb driven world . may 29 2013 helpshift and capriza win the mobilebeat innovation showdown . july 10 2013 helpshift series a funding 10 million . june 24 2014 lunden ingrid . helpshift raises 23m led by microsoft salesforce for a chat tool that helps with crm in apps . techcrunch . retrieved 2016 06 14 . retrieved from https en.wikipedia.org w index.php title helpshift & oldid 743698791 categories companies based in san franciscoprivately held companies based in californiasoftware companies based in the san francisco bay areahidden categories orphaned articles from september 2013all orphaned articles navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 10 october 2016 at 19 40 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view