credit union type credit union industry financial services headquarters spokane washington united states key people tom johnson ceo 1 board of directors georgia miller chair and wally stanley vice chair 2 management team scott adkins vice president lending ; bill before vice president finance cfo ; belinda caillouet vice president information technology ; ev hopkins vice president human resources & organizational development ; brad hunter vice president marketing ; terri wilson vice president operations coo . 3 products savings ; checking ; consumer loans ; mortgages ; credit cards ; online banking number of employees approximately 500 4 website www.stcu.org spokane teachers credit union stcu is a credit union chartered in the state of washington and bonner county and kootenai county in idaho . it is regulated under the authority of the national credit union administration ncua of the federal government . membership is open to those live work worship or attend school in washington state or either bonner or kootenai counties in idaho . 5 the credit union was founded in october 1934 . spokane teachers has 91 000 members and 2.2 billion in assets . 6 7 among the 120 washington based credit unions it is third largest based on asset size . 8 in 2009 stcu had a 13 percent increase in net income 14 percent growth in loan portfolio 22 percent more in deposits and an 11 percent increase in membership . 9 it was voted best bank credit union each year from 2006 2010 and best credit union from 2011 2015 in the best of the inland nw reader surveys conducted by the pacific northwest inlander a free weekly newspaper . 10 contents 1 leadership governance 2 history 3 services 4 core operating system 5 recognition 6 references 7 external links leadership governance edit in may 2010 stcu announced that ceo and president steven l. dahlstrom would retire at the end of the year . 11 dahlstrom had been at the credit union 30 years and was the third president in its 76 year history . 12 dahlstrom became president and ceo in 1991 when the credit union had 10 000 members . 13 he was voted best boss by inlander readers in 2003 the first year the publication included that category in its annual best of survey . 14 dahlstrom was elected to the board for the credit union national association cuna in february 2010 to serve a two year term . 15 stcu executive vice president thomas a. johnson was promoted to ceo and president effective january 1 2011 . a cpa and former vice president of whitworth university he served 12 years on the stcu board of directors before becoming the credit union s vice president administration in 2006 . 13 johnson has said that stcu s long term planning is guided by three core values growth in market share customer service and efficiency . 13 history edit according to its website stcu was started in 1934 by ernie mcelvain a teacher at spokane s lewis & clark high school . the credit union operated out of a room on the school s second floor with a shoebox for cash deposits and a bell with a rope that members would pull to be let inside . it ended the first year with 120 members and 4 000 in assets . 16 in 1964 stcu left the high school and opened its first office now its main branch at 106 w. nora in spokane . at the time it had 2 078 members and 1.5 million in assets . 16 services edit stcu has 18 branches eight in the city of spokane ; one each in the washington communities of spokane valley newport cheney and liberty lake ; and three in idaho at post falls dalton gardens and ponderay . 17 stcu reports that it began offering online banking in 1997 when many members were skeptical of the service . in 2010 the company updated its online banking system with features such as account alerts secure messaging and external transfers . more than 40 000 members use the service . 18 the new system uses q2 software through reseller pscu financial services . 19 stcu and seven hundred other credit unions in eastern washington and northern idaho participate in the cu service center network . the network has approximately 6 500 locations mostly in the united states where members of participating credit unions can bank . 20 stcu also is a member of the co op financial services . members pay no fees to use 28 000 atms worldwide including in 5 500 7 eleven stores in north america . 21 in response to the recession stcu in 2009 started a program called financial relief solutions frs to help members facing financial crisis . in 2009 the program helped more than 160 members restructure loans access home equity and take other steps . stcu reports that 42 of those members had been at risk of foreclosure . 22 in 2014 stcu announced that starting in 2015 the credit union will replace its member s credit and debit card with those containing emv technology in addition to the traditional magnetic stripes found on many credit and debit cards in the us . the new cards will be issued as currently issued debit and credit cards expire and the credit union expects all of its members to have an emv equipped card within four years . 23 core operating system edit in april 2011 stcu changed its core operating system to phoenixefe through harland financial solutions . dahlstrom has said the major change will make the credit union more efficient and give it more flexibility . 24 recognition edit crystal performance award 2009 and 2010 raddon financial group . awarded to the top 10 credit unions with more than 500 million in assets for growth income efficiency and margin management . 25 finalist 2010 sloan award for business excellence in workplace flexibility . 26 best bank credit union 2006 2010 best of the inland nw survey of readers by the pacific northwest inlander newspaper . 10 2009 best credit union spokane coeur d alene living magazine reader survey . 27 references edit johnson to follow dahlstrom at stcu helm . spokane teachers credit union . retrieved 22 december 2010 . people in charge . spokane teachers credit union . retrieved 22 december 2010 . osi fall 2010 pdf . spokane teachers credit union . retrieved 22 december 2010 . more than numbers . spokane teachers credit union . retrieved 22 december 2010 . be an stcu member . spokane teachers credit union . retrieved 22 december 2010 . the history of stcu . spokane teachers credit union . retrieved 2 october 2010 . m elvain e. e. june 15 1947 . teachers have credit union . the spokesman review . retrieved 2 october 2010 . national credit union administration 2010 directory of federally insured credit unions pdf . national credit union administration . retrieved 22 december 2010 . rich bank poor bank . the pacific northwest inlander . march 24 2010 . retrieved 22 december 2010 . a b best of 2010 . the pacific northwest inlander . march 16 2010 . retrieved 22 december 2010 . johnson to become ceo . spokane teachers credit union . retrieved 22 december 2010 . stcu names next chief executive . the spokesman review . may 7 2010 . retrieved 22 december 2010 . a b c johnson readies to take stcu s helm during changing times . spokane journal of business . june 4 2010 . retrieved 22 december 2010 . stcu ceo steve dahlstrom is voted the best boss . all business . april 21 2003 . retrieved 22 december 2010 . business beat . the spokesman review . march 14 2010 . retrieved 22 december 2010 . a b the history of stcu . spokane teachers credit union . retrieved 22 december 2010 . stcu branches and locations . spokane teachers credit union . retrieved 22 december 2010 . online banking gets a makeover pdf . spokane teachers credit union . spring 2010 . retrieved 22 december 2010 . pscu financial services announces electronic banking product agreement with q2 software . pscu financial services . retrieved 22 december 2010 . cu service centers the member friendly financial network . cu service centers . retrieved 22 december 2010 . co op network . co op financial services . retrieved 22 december 2010 . financial relief solutions help when you need it pdf . spokane teachers credit union . spring 2010 . retrieved 22 december 2010 . of special interest spring 2014 pdf . spokane teachers credit union . retrieved 24 june 2014 . stcu expands its commercial offering and prepares for a full service future with phoenixefe . harland financial solutions . retrieved 22 december 2010 . raddon financial group awards credit unions for performa n ce . bnet the cbs interactive business network . september 7 2010 . retrieved 22 december 2010 . sloan awards finalists announced . greater spokane incorporated . may 11 2010 . retrieved 22 december 2010 . spokane coeur d alene living s best of 2009 . spokane coeur d alene living magazine . retrieved 22 december 2010 . external links edit spokane teachers credit union web site retrieved from https en.wikipedia.org w index.php title spokane teachers credit union & oldid 741103110 categories credit unions based in washington state banks established in 1934 navigation menu personal tools not 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