improve it or discuss these issues on the talk page . learn how and when to remove these template messages this article is an orphan as no other articles link to it . please introduce links to this page from related articles ; try the find link tool for suggestions . june 2013 this article contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . october 2012 learn how and when to remove this template message learn how and when to remove this template message patientway patientway access management platform type private corporation industry healthcare information technology founder jay lawrence headquarters ottawa canada products patientway kiosk patientway preregistration patientway reminder website patientway.com patientway is a canadian company which produces the patientway suite an integrated bundle of applications that streamlines the flow of information about patients from their primary care physician through to the clinical area of a hospital . it provides online pre registration appointment reminders and onsite interactive kiosks for activities such as appointment check ins full registrations satisfaction surveys and wayfinding . contents 1 history 2 how it works 2.1 key features 3 references 4 external links history edit the patientway team is built on the experience gained working with 1 800 healthcare organizations in ontario since 2004 . they developed and maintained the ontario government s most innovative and reliable accountability reporting systems . the team s operational expertise combined with the insight that was gained into hospital processes and information systems led to the creation of patientway by jay lawrence in 2010 . citation needed since 2009 hospitals in canada and the united states have implemented the patientway suite including the southlake regional health centre in newmarket ontario that has reduced patient access operational costs by 30 % and data registration errors by 50 % . 1 how it works edit using a two step registration process a patient will pre register either online by phone or fax at least 48 hours prior to their arrival . upon arrival at the hospital on appointment day the patient can decide to swipe their health card where applicable at a user friendly touch screen express check in kiosk or to visit a welcome centre for personal service . regardless of which method the patient chooses the hospital is notified of their arrival and ready for their appointment . key features edit the patientway platform includes a patient online registration a reminder notification system and a self service kiosks . patientway prereg is a patient online registration system that enables patients to securely pre register for their appointments from home using the internet . hospital staff can review pre registration data from an administrative interface and update their adt system before the patient arrives . patientway reminder is a reminder notification system that contacts patients automatically with a phone email or text reminder of their appointment . patientway kiosk several hardware models allow patients to check in for their appoint upon arrival at the hospital . the touch screen kiosks can also be used to process credit card transactions collecting satisfaction survey data and provide a wayfinding . references edit http www.patientway.com case study hospital generates 400k savings reduces registration staff 30 patient selfservice technologies external links edit official website retrieved from https en.wikipedia.org w index.php title patientway & oldid 619190002 categories software companies of canadacompanies based in ottawahidden categories orphaned articles from june 2013all orphaned articlesarticles with a promotional tone from october 2012all articles with a promotional tonepages using infobox company with unsupported parametersall articles with unsourced statementsarticles with unsourced statements from march 2012 navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 30 july 2014 at 20 52 . text is available under the creative commons attribution sharealike license ; 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