navigation search australia and new zealand banking group limited type public traded as asx anz nzx anz industry banking financial services founded 2 march 1835 ; 181 years ago 1835 03 02 headquarters 833 collins street docklands melbourne australia key people shayne elliott ceo david gonski chairman products list finance and insurance consumer banking corporate banking private banking investment banking investment management global wealth management private equity mortgages credit cards revenue a 21.071 billion 2015 1 profit a 07.493 billion 2015 1 total assets a 889.9 billion 2015 1 number of employees 50 152 2015 1 website www.anz.com the australia and new zealand banking group limited commonly called anz is the fourth largest bank by market capitalisation in australia after the commonwealth bank westpac banking corporation and national australia bank . 2 australian operations make up the largest part of anz s business with commercial and retail banking dominating . anz is also the largest bank in new zealand where the legal entity became known as anz national bank limited in 2003 and changed to anz bank new zealand limited in 2012 . from 2003 to 2012 it operated two brands in new zealand anz and the national bank of new zealand . the national bank brand was retired in 2012 with a number of branches closing and others converting to anz branches . 3 in addition to operations throughout australia and new zealand anz also operates in thirty other nations . 4 anz was named the most sustainable bank globally in the 2008 dow jones sustainability index making it the 2nd year in a row anz has been granted the title . in 2007 the title was shared with another australian bank westpac which had held the title for the previous five years . 5 anz was established on 1 october 1951 when the bank of australia merged with the union bank of australia limited . 6 contents 1 history 1.1 19th century 1.2 1950 60s 1.3 1970s 1.4 1980s 1.5 1990s 1.6 21st century 2 organisational structure 3 asia pacific 4 offshoring of jobs 5 advertising 6 new headquarters 7 controversies 7.1 manipulation of benchmark interest rates 7.2 agriculture and child labour 7.3 litigious approach 7.4 culture 7.5 malaysian scandal 7.6 misleading file notes presented to victorian supreme court 7.7 out sourcing of jobs 7.8 anti competitive conduct 7.9 panama papers 8 arms 9 see also 10 references 11 external links history edit 19th century edit 1835 the bank of australasia established under a royal charter granted in london on 2 march 1835 7 1837 the union bank of australia established in london 8 9 1852 the english scottish and australian bank es & a established in london 1950 60s edit 1951 the bank of australasia merges with the union bank of australia to form the australia and new zealand bank limited anz bank 10 1963 first computer systems established in new data processing centre in melbourne australia 1966 anz starts operations in honiara solomon islands 1968 opens office in new york usa 1969 establishes representative office in tokyo japan 1970s edit 1970 as of 1 october 1970 in what was then the largest merger in australian banking history anz merged with the english scottish and australian bank limited to form the present organisation australia and new zealand banking group limited 11 starts operations in vanuatu 1971 opens representative office in malaysia 1976 anz png established 1977 anz incorporated in australia transfers from uk 1979 acquires the bank of adelaide 1980s edit 1980 singapore and new york representative offices upgraded to branch status 1984 purchases grindlays bank 12 13 1985 acquires barclays operations in fiji and vanuatu receives full commercial banking licence and opens branch in frankfurt germany announces anz singapore limited opens representative office in bangkok thailand 1988 opens branch in rarotonga cook islands opens branch office in paris france 1989 purchases postbank from new zealand government 14 1990s edit anz world headquarters . designed by peddle thorp architects the building is affectionately known as gothic tower due to its architecture . queen street melbourne . 1990 acquires national mutual royal bank limited acquires lloyds operations in papua new guinea acquires bank of new zealand s operations in fiji acquires town and country building society in western australia 1991 acquires 75 per cent of bank of western samoa opens representative office in the philippines 1993 new world headquarters built in melbourne australia joint venture established with pt panin bank indonesia opens a branch in hanoi and a representative office in ho chi minh city vietnam opens a branch in shanghai and a representative office in guangzhou china starts operations in tonga sold canadian operations to hsbc bank canada 1995 opens a commercial banking branch in manila philippines the first australian and new zealand bank to do so 1996 www.anz.com launched anz opens its second vietnamese branch at ho chi minh city 1997 john mcfarlane appointed chief executive officer anz phone banking launched official opening of beijing branch china bank of western samoa changes its name to anz bank samoa 1998 acquires stake in pt panin bank indonesia 1999 anz internet banking launched anz announces strategic alliance with e trade australia for online share trading service purchases amerika samoa bank approved 2000 15 21st century edit 2000 anz sells its grindlays businesses in the middle east and south asia and associated grindlays private banking business to standard chartered granted local currency renminbi licence from the people s bank of china 2001 acquires 75 per cent of bank of kiribati anz timor leste opens establishes cards business in hong kong 2002 forms joint venture with ing group for funds management and life insurance business in australia and new zealand one millionth customer registers for anz internet banking in australia 2003 acquires national bank of new zealand 2005 establishes anz royal bank in cambodia a joint venture with the cambodian based royal group company 2006 new world headquarters announced for melbourne docklands near the headquarters of the national australia bank 2007 anz wins money magazine bank of the year award again after having lost to national australia bank in 2006 anz acquires e trade australia 16 mike smith formerly of hsbc assumes the role of ceo with the retirement of john mcfarlane on 1 october 2007 17 anz acquires citizen securities bank guam anz takes over from telecommunications company telstra as naming rights sponsor for sydney s stadium australia . 2009 25 september 2009 announced it will buy out ing group s 51 % stake of the jv ing australia giving anz 100 % control of ing australia . 12 november 2009 anz opens new anz centre headquarters in docklands melbourne 1 december 2009 anz officially gain full ownership of ing australia . 2010 november 2010 ing australia renamed onepath anz acquires rbs royal bank of scotland s interests in hong kong taiwan singapore and indonesia 18 19 20 which were part of and traded as abn amro prior to rbs acquisition of the dutch bank in 2009 . 2012 announces retirement of the national bank brand in new zealand . 3 2013 becomes the first bank to reopen in the christchurch cbd following the 2011 earthquakes 21 2016 shayne elliott assumes role as ceo . 22 april 27 partnered with apple inc. to bring apple pay to its customers . 23 24 organisational structure edit view of anz head office in docklands melbourne australia retail products retail distribution commercial banking wealth including etrade in australia and onepath anz bank new zealand anz bank udc finance bonus bonds direct broking share trading onepath new zealand institutional banking institutional banking corporate finance working capital corporate banking economics anz asia and pacific international partnerships asia pacific edit anz is one of the leading australian banks in the asia pacific region . it has been aggressive in its expansion into the emerging markets of china vietnam and indonesia . anz is also a leading bank in new zealand as well as several pacific island nation where it competes in many markets with fellow australian bank westpac . anz s arm in new zealand is operated through a subsidiary company anz national bank from 2003 to 2012 when it changed to anz bank new zealand upon merging the anz and national bank brands . in march 2005 it formed a strategic alliance with vietnam s sacombank involving an acquisition of 10 % of sacombank s share capital . as part of the strategic alliance anz will provide technical assistance in the areas of risk management and retail and small business banking . anz has followed a similar strategy in china where it acquired a 20 % share in tianjin city commercial bank in july 2006 . it also negotiated a similar deal with shanghai rural commercial bank . in august 2009 anz purchased rbs s retail units in taiwan singapore indonesia and hong kong as well as rbs si banking businesses in taiwan the philippines and vietnam . it was purchased for the price of a 687 million . as of september 2012 the company had a total of 1 337 branches worldwide . 25 in 2016 anz adopted less aggressive approach to expansion in the asia pacific region after low returns . 26 27 28 offshoring of jobs edit anz have been progressively increasing work output from offshore offices . anz s bangalore office has been operational since 1989 making it one of the first organisations to employ it staff based in india . anz employs around 4 800 staff in bangalore india . 29 1500 it positions 2000 positions in payments and institutional operations and international and high value services and 1300 positions in operations personal banking have been shifted from melbourne to india . in 2006 anz predicted that by 2010 over 2000 jobs would have been shifted from australia to bangalore . 30 in 2012 anz has transferred 360 permanent staffs from melbourne and bangalore to capgemini . all these staff worked in the technology testing and environment space . citation needed as anz cio anne announced earlier that anz want a hybrid model of technology in order to achieve the 2017 technology roadmap . advertising edit in 2010 anz spent 195m in australia on advertising . 31 according to a 2014 top 20 list of advertising spends anz was in the top 20 . 32 in 2016 new zealand anz had the highest spend of any bank . 31 one third of anz s spend on media is said to be digital . 33 in 2005 an advertisement included two famous robots lost in space robot and a dalek from doctor who although the dalek was replaced in subsequent versions of the ad . in 2006 the company started a tv campaign with a series of ads featuring their new mascot the falcon a bird trained to stop credit card thieves illustrating the company s measures in prevention of credit card fraud . anz s head office was inaugurated in 2009 in 2010 anz ran an ad campaign parodying common banking scenarios with a fictional character known as barbara who lives in bank world a middle aged rude sarcastic and unhelpful bank manager . the adverts have received acclaim for wit and humour but also criticism for stereotyping bank managers . barbara is portrayed by australian comedian genevieve morris . 34 in 2011 a series of ads were fronted by simon baker the star of the american television show the mentalist . in 2015 anz held a campaign in sync with the sydney gay and lesbian mardi gras . 35 new headquarters edit in september 2006 plans were unveiled for anz s new world headquarters to be located in melbourne s docklands precinct . the complex features a vast low rise office building shops car and bicycle parking facilities . the new complex will enable 6 500 anz staff to work in one integrated area however the company will maintain its flagship building 100 queen street melbourne . the