improve it or discuss these issues on the talk page . learn how and when to remove these template messages this article relies too much on references to primary sources . please improve this by adding secondary or tertiary sources . march 2010 learn how and when to remove this template message this article contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . january 2010 learn how and when to remove this template message this article needs additional citations for verification . please help improve this article by adding citations to reliable sources . unsourced material may be challenged and removed . october 2012 learn how and when to remove this template message learn how and when to remove this template message radio movil dipsa sa de cv type subsidiary founded 1984 as radio m vil dipsa in 1989 as rebranded telcel headquarters mexico city mexico products fixed and mobile telephony mobile broadband parent am rica m vil website telcel.com telcel.com.mx telcel is a mexican wireless telecommunications company owned by am rica m vil . founded in 1989 and based in mexico city telcel is the leading provider of wireless communications services in mexico . as of december 31 2006 telcel s cellular network covered more than 63 % of the geographical area of mexico including all major cities and 90 % of mexico s population . telcel holds concessions to operate a wireless network in all nine geographic regions in mexico using both the 850 megahertz and 1900 megahertz radio spectrum . according to cofetel comision federal de telecomunicaciones mexico s federal telecommunications commission as of july 2008 telcel s subscribers represented an estimated 77.2 % share of the mexican wireless market . on august 2011 telcel reported it has 66.9 million cellular subscribers . contents 1 voice services 1.1 push to talk services 2 data services 2.1 ideas telcel 3 internet 4 oficina m vil telcel 4.1 roaming 5 marketing 6 sales and distribution 7 customer service 8 3g technology 9 4g technology 10 criticism 11 humanitarian causes and charities 12 references 13 external links voice services edit telcel provides services in amps gsm and tdma as well as the newer technologies of umts and wcdma . because of the wide base of older technologies like tdma and amps they are still in use . telcel offers voice services under a variety of rate plans to meet the needs of different market segments . the rate plans are either postpaid where the customer is billed monthly for the previous month or prepaid where the customer pays in advance for a specified volume of use over a specified period . telcel believes the prepaid market represents a large and growing under penetrated market in mexico . telcel also offers several prepaid plans none of which includes activation or monthly charges . prepaid customers purchase a prepaid card for a specific amount of airtime and also receive additional services such as voicemail and caller id . as part of its prepaid service offering telcel provides new customers with an amigo kit which includes airtime a handset a charger and other accessories . prepaid customers are often unwilling to make a fixed financial commitment or do not have the credit profile to purchase postpaid plans . prepaid plans serve the needs of distinct consumer segments such as the youth market families customers with variable income who otherwise would not be able to obtain service due to their credit profile and customers who prefer to pay in cash . prepaid customers also include parents who wish to control costs for their children . in november 2006 an american embassy cable released via wikileaks listed telcel among mexico s monopolists with a market share of 80 % of cellular service . telmex was listed with a market share of 95 % share of landlines . 1 push to talk services edit this section needs expansion . you can help by adding to it . october 2012 in 2004 telcel began to offer push to talk services over go its gsm network though the main push to talk provider in mexico as well as in other countries is nii holdings nextel . data services edit two way sms was introduced by the company in january 2002 and mms using gsm technology for postpaid and prepaid customers commenced in march 2003 . since december 2004 postpaid and prepaid customers may send and receive short messages to and from users from 35 other countries . in april 2002 telcel became the first mexican operator to offer premium information services through the utlilization of its sms capabilities ; installation of the upgraded service included the development of relationships with the national basketball association nba and the national football league nfl of the united states . telcel supplies data services in gprs edge 3g hspa 3.5 g hspa and 4g lte ideas telcel edit this section needs expansion . you can help by adding to it . october 2012 through the ideas telcel portal telcel offers its customers mobile entertainment services and in may 2006 tv content services were included whereby certain customers may access news cartoons documentaries and sports channels on their handsets . internet edit wireless application protocol or wap is a global standard designed to make internet services available to mobile telephone users . telcel offers wap including e mail data and information services and electronic commerce transactions . telcel launched its wap gateway in september 2000 enabling its prepaid and postpaid users in those regions to access e mail banking and a variety of reservation and other types of electronic commerce services . telcel offers 2g 3g 3.5 g & 4g lte data services . oficina m vil telcel edit oficina m vil allows telcel customers to access email and personal information management tools on their handsets . through alliances with companies such as research in motion palm and microsoft customer products like the blackberry the treo and windows mobile handsets have been offered to complement this service . telcel also offers data coverage in mexico as well as other countries where they have roaming agreements in locations that use gprs edge and umts hsdpa celular technology . roaming edit telcel offers international roaming services to subscribers as well as pre paid users . telcel has entered into approximately 385 such agreements covering gsm and tdma d amps networks around the world . telcel offers international roaming services including special rates to subscribers roaming in the u.s. border the u.s. canada and other markets . citation needed marketing edit this section needs expansion . you can help by adding to it . october 2012 telcel has consistently engaged in marketing and promotion efforts and customer service . telcel sponsors professional sporting events including the abierto mexicano telcel tennis event golf tournaments soccer and other events in mexico . sales and distribution edit telcel markets its wireless services primarily through exclusive distributors located throughout mexico . as of march 31 2007 telcel had relationships with a network of approximately 1 171 exclusive distributors who sell telcel s services and products through approximately 48 320 points of sale and receive commissions . telcel also distributes prepaid cards and handsets the latter as part of the telcel amigo kit consisting of handsets and free airtime through distributors that include telmex sears sanborns and its network of retail outlets . it is estimated that as of march 31 2007 prepaid cards are available through approximately 150 000 points of sale in mexico . customer service edit approximately 55 % of telcel s employees are dedicated to customer service . 3g technology edit telcel officially launched its 3g 850mhz band services on february 25 2008 initially in the cities of guadalajara hermosillo m rida le n morelia monterrey tijuana puebla santiago de quer taro and m xico d.f. . this was the second 3g wireless network in mexico after iusacell s 3g nationwide cdma2000 network . telcel s 3g network expanded to other cities to finally become a national 3g network which reaches more than 350 cities . telcel s 3g network is based on umts hsdpa hspa technology 850mhz band v . telcel launched its hspa network in mexico city and other major mexican cities by the end of 2011 . by may 2012 telcel s hspa network already covered most of the cities and roads in mexico offering its costumers speeds of up to 7.2 mbit s. unlike many companies who advertise their hspa network as a 4g network telcel advertises its hspa network as a 3.5 g network . as it counts with a 4g lte network which is the one they advertise as 4g 4g technology edit telcel is the second company in latin america to promote a 4g service under lte band 4 1700mhz but the other player in the market iusacell uses simply hspa instead of lte . telcel currently offers 4g lte service in 9 cities in mexico . and by the first trimester of 2013 it is going to expand its 4g lte service to cover a total of 26 cities in the country . it is expected that by the end of 2013 telcel s 4g lte network will become a nationwide 4g lte network . covering more than 80 % of the population . with the addition of 4g lte telcel now offers a wide variety of technologies including tdma gsm gprs edge umts hsdpa hspa & lte . these technologies are branded as 2g gprs edge 3g umts hsdpa 3.5 g hspa & 4glte criticism edit telcel s commercial and monopolistic practices have earned a great deal of criticism among the industry and the company has received a large number of customer service complaints on consumer websites in mexico . 2 humanitarian causes and charities edit in 2012 telcel is listed as a partner of the red campaign together with other brands such as nike inc. girl american express and converse . the campaign s mission is to prevent the transmission of the hiv virus from mother to child by 2015 the campaign s byline is fighting for an aids free generation . 3 references edit enlistan los sectores con privilegios . wikileaks en lajournada in spanish . demos desarrollo de medios s.a. de c.v. 17 march 2011 . retrieved 14 october 2012 . telcel planes un robo le n guanajuato mexico . apestan.com in spanish . asociaciones de consumidores . retrieved 14 october 2012 . red partners . red . the one campaign . 2012 . retrieved 20 october 2012 . external links edit telcel official site in spanish territorio azul telcel reg 1 site in spanish am rica m vil ideas telcel atenci n a clientes en l nea c rculo azul telcel eventos telcel mexican consumer protection bureau profeco v t e am rica m vil group claro branded argentina brazil fixed services brazil mobility services colombia chile dominican republic ecuador el salvador guatemala honduras jamaica nicaragua panama paraguay peru puerto rico uruguay telmex branded mexico usa telekom austria group austria belarus bulgaria croatia liechtenstein macedonia serbia slovenia other amx group brands brazil embratel net mexico telcel al usa net10 wireless simple mobile straight talk telcel america tracfone v t e mexican mobile network operators national telcel am rica m vil movistar telef nica at & t mexico under brands at & t and unefon mvnos virtual virgin mobile mexico maxcom maz tiempo cierto al qbocel weex lycamobile upcoming chedraui upcoming axtel upcoming elektra upcoming pepephone upcoming defunct movil ccess pegaso pcs cedetel bajacel norcel movitel motorola megacel iusacell nextel mexico tuenti retrieved from https en.wikipedia.org w index.php title telcel & oldid 733499285 categories mobile phone companies of mexicoam rica m vilhidden categories cs1 spanish language sources es articles lacking reliable references from march 2010all articles lacking reliable referencesarticles with