headquarters san jose california key people paul hammond president and ceo ; stephen lange founder and chief technology officer ; lon baker chief operating officer products hosted pbx phone services website www.virtualpbx.com coordinates 37 25 12 n 122 04 22 w 37.4201 n 122.0728 w 37.4201 ; 122.0728 virtualpbx is a privately held communications service provider that pioneered the type of private branch exchange pbx technology called a virtual or hosted pbx . 1 a business uses pbx technology to manage phone tasks such as call routing allowing more than one person to be reached from a single number voicemail faxing automated greetings conference calling and sending phone calls to the first available person in a department . 2 a hosted pbx offers remote office users small businesses and home based businesses an alternative to purchasing installing and maintaining their own pbx hardware on site . 3 this approach allows these companies to have access to similar features that a larger company would without the high costs associated with the purchase of on premises pbx equipment . 4 recognized as one of the leaders in its market 5 virtual pbx s services make use of traditional public switched telephone network technology as well as voip technology . 6 virtual pbx also provides a service called pbx parachute which gives companies that own an on site pbx a disaster recovery backup capability to keep their phone service running in case a power failure disrupts local service . 7 8 history edit the company was founded in san francisco in 1997 by voice based application developer stephen lange now its chief technology officer whom the company credits with coining the term virtual pbx . 9 current president and ceo paul hammond joined the company in 2002 from bea systems 9 and in 2003 company headquarters were moved to san jose california . 10 on the technology front the company released its skills based routing feature in 2004 11 and in 2006 released a number of new features including autoroute which allows calls to automatically be sent directly to acd queues support or sales personnel individual extensions or voicemail based on the caller s area code area code and prefix or entire phone number . 12 the company acquired open communication systems in 2007 13 and in 2008 announced voip interoperability through native support for open system voip peering using the sip standard . 4 its voip announcement included mention of a collaboration with gizmo5 which was formally unveiled in march 2009 . 14 as more small business owners adopt smart phones virtual pbx introduced applications for android and ios smart phones and tablets that allow people to use their mobile device as business phone extension . the mobile applications use data connections including wi fi to manage call routing extensions and take business calls from their smart phone rather than simply route calls to their mobile phone number . 15 virtualpbx has publicly commented that it has recorded record profit revenue and growth in customer signups year over year since 2002 . 16 its open system voip peering offering has won awards from technology publications communications solutions internet telephony network products guide ngn magazine and unified communications magazine . offerings edit this section contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . november 2014 learn how and when to remove this template message virtualpbx claims to have the lowest cost package for a hosted pbx service among the leading providers . 17 virtualpbx office and anywhere plans are the company s end to end hosted phone products for small and midsize companies . 18 19 the services works as either an inbound call router to existing phones mobile or they can set up a voip service with lines and phones . 20 virtual pbx includes dial tone service optional voip phones conferencing machine less faxing voicemail with phone online and email retrieval call recording and an auto receptionist function with customizable greetings . 19 iphone and android apps allow people to use their mobile device as business phone extension . the mobile applications use data connections including wi fi to manage call routing extensions and take business calls from their smart phone rather than simply route calls to their mobile phone number . 21 pbx parachute provides a standby pbx that can field calls in the event of storm or other external event that causes a disruption in power or connections that cause the main phone system to stop working . in the event of a disruption pbx parachute routes calls to any preselected phone number such as at a hotel room home or other location . 22 other companies that offer hosted pbx services include mightycall vocalocity grasshopper formerly gotvmail fongenie ringcentral phonepeople and phone.com . 23 velantro inc. quickpbx references edit virtualpbxphonesystems.com . virtual pbx review . retrieved july 8 2013 . hosted pbx guide . what is hosted pbx . june 18 2008 . retrieved july 11 2009 . by matt villano crn virtualpbx makes it real as an msp . march 12 2004 . retrieved july 11 2009 . a b inside crm see item 5 78 ways for your small business to save money in this economy . october 30 2008 . retrieved july 7 2009 . by rob enderle datamation . tech future change and risk from downturn . november 5 2008 . retrieved july 7 2009 . by michael dinan tmcnet virtual pbx intros native support for open system voip peering . november 21 2008 . retrieved july 8 2009 . by david goldes enterprise 2.0 blog keeping the phones ringing . march 21 2006 . retrieved july 7 2009 . smallbiztechnology.com pbx parachute from virtual pbx . august 22 2006 . retrieved july 8 2009 . a b company press release virtualpbx under leadership of new ceo . december 3 2002 . retrieved july 6 2009 . company press release virtualpbx moves to new san jose location . may 16 2003 . retrieved july 8 2009 . credit union tech talk call center update . november 8 2004 . retrieved july 8 2009 . managing automation product newswire . february 22 2006 . retrieved july 7 2009 . virtual pbx acquires open communications system virtual pbx acquires open communications system . july 27 2007 . retrieved july 7 2009 . by doug mohney fiercevoip virtual pbx and gizmo5 team up on hosted voip solution . march 31 2009 . retrieved july 7 2009 . quentyn kennemer phandroid.com . virtual pbx app for android launches . oct 2 2012 . retrieved july 8 2013 . bnet virtual pbx reports seventh straight year of record profit revenue and growth in customer base . february 19 2009 . retrieved july 7 2009 . by shireen dee tmcnet . virtual pbx to bring cost savings of up to 60 percent . november 20 2008 . retrieved july 7 2009 . this week in small business buy bacon not gold . february 28 2011 . retrieved march 4 2011 . a b by nathan eddy eweek . virtual pbx announces hosted phone platform . february 23 2011 . retrieved march 4 2011 . by mike dolan fiercevoip . virtual pbx is providing ip comm without the landline . february 24 2011 . retrieved march 4 2011 . by quentyn kennemer phandroid . virtual pbx app for android launches . october 2 2012 . retrieved july 9 2013 . by ramon ray smallbiz technology . pbx parachute from virtual pbx . august 22 2006 . retrieved july 9 2013 . pbx compare web site retrieved from https en.wikipedia.org w index.php title virtualpbx & oldid 731456265 categories companies based in san jose californiatelecommunications companies of the united stateshidden categories coordinates not on wikidataarticles with a promotional tone from november 2014all articles with a promotional tone navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured 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