articles link to it . please introduce links to this page from related articles ; try the find link tool for suggestions . february 2009 cention group ltd type private industry contact centre founded 1999 headquarters stockholm sweden key people henrik ericsson ceo christian stamgren cob products cention contact centre cention quickask cention automatic answers website worldwide 1 cention group ltd is a privately held contact centre software supplier which specialises on enterprise solutions for on line channels like e mail sms chat and smart site search solutions sometimes called site assistants . the software is geared both towards in house or on demand saas deployment . centions product is cention contact centre which is claimed to enable the modern contact centre to handle more e mail using fewer resources . citation needed by providing proper system support part of the process can be automated . also included are tools to facilitate follow up and report writing . cention is located in stockholm sweden with its global headquarters in stockholm sweden . within cention group there are two wholly owned subsidiaries cention ab and cention pvt ltd. cention ab is the company responsible for sales marketing and partner strategy . it is a privately owned swedish company headquartered in stockholm . cention pvt ltd is the production company where r & d production and development is handled . this is a bangladeshi pvt company registered in dhaka . cention have managed to expand its business through a well structured partner strategy and teaming up with major consultancy companies world wide . citation needed cention have presence in europe the americas and asia . history edit in that time a pioneer in knowledge management applications for contact centres cention released the product xmail one of the first products on the market to give agents operators suggestions for answer based on a self learning knowledge base . citation needed the product was later rebranded as cention contact centre as more modules were added . in august 2007 cention finalised the acquisition of askology ab with patented technology researched and developed for over 9 years at the swedish royal institute of technology for matching language patterns natural language processing making cention one of the leaders in automated correspondence on line . cention has coverage in all european markets the americas and asia . citation needed cention was founded in 2001 and released the first version of cention contact centre around 2000 . external links edit cention s homepage references edit article in a large computer science magazine nyteknik in swedish article in sweden s largest newspaper on computer science in swedish article in sweden s largest newspaper on computer science in swedish article in sweden s largest newspaper on computer science in swedish article in sweden s largest newspaper on computer science in swedish retrieved from https en.wikipedia.org w index.php title cention & oldid 652897058 categories software companies of swedencompanies established in 1999hidden categories orphaned articles from february 2009all orphaned articlesall articles with unsourced statementsarticles with unsourced statements from january 2011articles with unsourced statements from october 2008 navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 21 march 2015 at 16 43 . text is available under the creative commons attribution sharealike license ; additional terms may apply . by using this site you agree to the terms of use and privacy policy . wikipedia is a registered trademark of the wikimedia foundation inc. a non profit organization . privacy policy about wikipedia disclaimers contact wikipedia developers cookie statement mobile view