written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . november 2014 learn how and when to remove this template message europ assistance group industry care services a new generation of personal assistance services founded france may 2 1963 1963 05 02 founders pierre desnos headquarters 7 boulevard haussmann paris france key people antoine parisi ceo services automotive health home and family travel assistance services revenue 1 374 million 2013 1 417 million 2012 operating income 84 million 2013 56 million 2012 total equity 270 million owners generali 100 % number of employees 8 200 subsidiaries 44 companies and branches in 33 countries website europ assistance.com europ assistance is a french company created in 1963 . the company created the concept of world wide medical assistance . 1 the inventor of real time assistance over 50 years ago 2 europ assistance is now a global provider of assistance services to people in the fields of health home and family life automotive and travel . the group invented care services 3 to meet new needs arising from globalisation growing urbanisation longer life expectancies and the transformation of family models . europ assistance watches over more than 300 million clients worldwide thanks to its 8 200 employees 44 companies and branches in 33 countries and its network of 425 000 partners active in the field . 4 contents 1 key figures 2 history 2.1 1960s birth of assistance as a profession 2.2 1970s assistance services become widespread 2.3 1980s europ assistance extends beyond europe 2.4 1990s europ assistance pushes ahead with its international development 2.5 2000s europ assistance invents care services 2.6 2010s europ assistance commits 3 activities 4 the locations worldwide 5 governance 5.1 members of the executive committee of the europ assistance group 31 5.2 members of the board of directors 6 the shareholder 7 the commitments of the europ assistance group 8 logo history 9 references key figures edit number of employees 8 200 consolidated revenue 1 374m 5 operating result 84m revenue outside france 75 % shareholders equity 270m history edit 1960s birth of assistance as a profession edit in 1963 with backing from generali 6 which was the first shareholder pierre desnos founds europ assistance the first service offering protection to people travelling abroad . in 1964 the belgian subsidiary is created in brussels the first subsidiary outside france . 7 in 1965 the company signs an agreement with the french aircraft manufacturer marcel dassault for the permanent availability of a special falcon 20 equipped for medical purposes . in 1967 it offers a usa canada subscription . after belgium europ assistance opens a second subsidiary in italy in 1968 . 1970s assistance services become widespread edit in 1977 europ assistance celebrates its ten millionth customer and introduces the first contracts covering more distant countries such as brazil and kenya . the same year opening of a subsidiary in spain . 8 in 1978 europ assistance belgium charters the first snow airplane to repatriate belgian nationals injured during skiing holidays in the french alps . 9 1980s europ assistance extends beyond europe edit in 1980 opening of a subsidiary in germany . one year later creation of a service offering advice information and assistance to resolve the problems of everyday life and opening of a subsidiary in the united states . after europe and america europ assistance develops on a third continent africa through the creation of a new subsidiary in south africa in 1984 . europ assistance enters the asian market and opens a representative office in china in 1989 . 1990s europ assistance pushes ahead with its international development edit in 1991 europ assistance expands into greece by opening a branch . the company launches teleassistance and creates europ assistance portugal in 1993 . three years later europ assistance moves into argentina austria brazil hungary poland singapore and switzerland . 10 in 1998 115 million people are covered by the company in the world and 3.75 million cases are handled annually by 2 300 employees . 2000s europ assistance invents care services edit europ assistance launches the first pan european holiday barometer on a sample of 3 500 europeans french german british italian spanish belgian and austrian 11 in 2000 . one year after opening of a russian and czech subsidiary . in 2001 the generali group acquires 100 % of the capital 12 of the europ assistance group and opening of a subsidiary in french polynesia . in 2003 creation of europ assistance irish branch an irish company covering the company s international risk and the former chairman of la poste french post office martin vial succeeds yves galland 13 to become ceo of the group . one year after the company moves into chile and on 26 december following the tsunami in southeast asia the europ assistance group mobilises 150 employees around the clock to manage more than 1 000 customers . 14 in 2005 launch of a new visual identity for the europ assistance group reflecting its new ambitions . 15 one year after together with the french market research firm csa the group publishes the first barometer of opinion on health systems in five european countries germany france great britain italy and sweden 16 and opened a subsidiary in the bahamas canada and chad . in 2007 the group ceo martin vial publishes the care revolution . 17 in addition the first plug & sell online insurance solution 18 is launched . this global e commerce platform is especially designed for travel agents tour operators and airlines . the same year europ assistance gains a foothold in india and romania . one year after the group continued a geographic expansion with the acquisition of two companies in the us gmmi 19 in the field of health in florida and csa travel protection 20 in the field of travel in san diego . founded in 1991 csa travel protection provides customized travel insurance related products and comprehensive administrator services for its business partners and the travelling public . they employ over 150 staff members at their san diego location and throughout the us and are known for their consumer conscious business practices and award winning customer service . csa travel protection was the first company to introduce a vacation rental damage protection plan to the us vacation rental market . 20 europ assistance also trials a proposed telemedicine interactive solution in remote regions throughout the vend e globe yacht race in 2008 . in 2009 europ assistance partners the bradesco seguros group to create a joint venture in brazil . europ assistance brazil is now the group s biggest company in terms of workforce the same year the group expands into serbia . 2010s europ assistance commits edit in 2010 europ assistance creates a new global tagline you live we care . 21 it makes support for social entrepreneurship its global commitment in terms of corporate social responsibility and links up with ashoka . 22 the same year europ assistance becomes the reference shareholder of oc alis 23 the french company specialised in direct distribution of teleassistance and opened of a subsidiary in cameroon and turkey . one year after the company opens a subsidiary in congo and in 2012 a subsidiary in nigeria . 24 in 2013 europ assistance celebrates 50 years of expertise at the service of its 300 million customers worldwide 25 and in 2014 antoine parisi is appointed ceo of the europ assistance group . 26 activities edit europ assistance provides travel assistance services travel assistance medical repatriation cancellation insurance lost luggage insurance etc. and vehicle assistance services roadside assistance mechanical warranty claims geolocation on board telematics 27 etc. . since 2005 europ assistance has developed two new activities health assistance 28 treatment of dependency chronic disease management medical monitoring before and after hospitalisation prevention health solutions for employees business travellers and expatriates travel for treatment on site medical care etc. and family and home assistance mobile teleassistance tutoring legal protection concierge services protection against fraud and identity theft . 29 in the usa europ assistance is known among consumers for its travel insurance which is sold under the brand csa travel protection . www.csatravelprotection.com website is available for online direct to consumer sales and servicing . csa also sells through travel agency retailers and vacation home renters vacation rental management companies . call 800 874 4224 for csa sales or service . the locations worldwide edit europ assistance operates through 44 companies and branches in 33 countries angola argentina austria bahamas belgium brazil cameroon canada chad chile china congo czech republic france french polynesia germany greece hungary india ireland italy nigeria poland portugal romania russia serbia singapore south africa spain switzerland turkey united states . europ assistance has 35 call centres angers athens badajoz spain barcelona beijing brussels budapest buenos aires fort lauderdale usa geneva istanbul johannesburg le mans france lisbon london madrid milan moscow mumbai munich papeete paris prague rende italy rostock germany san diego santiago chile s o paulo shanghai singapore toronto warsaw vienna washington dc zurich . 30 governance edit members of the executive committee of the europ assistance group 31 edit antoine parisi chief executive officer 32 odile collignon deputy managing director resource center 33 st phane vermersch chief financial officer cfo 34 massimo maltempi chief operational officer coo 35 chris carnicelli executive vice president north america region 36 thierry depois executive vice president france and benelux region and managing director of europ assistance france 37 bruno scaroni managing director of europ assistance italy 38 manrico iachia executive vice president innovation and prospective centre iberian peninsula south america africa region and managing director of europ assistance portugal 39 members of the board of directors edit claude tendil chairman of the board of directors chairman of generali france 40 sergio balbinot member of the board member of the generali group management committee gmc group chief insurance officer of assicurazioni generali s.p.a 41 alessandro dona permanent representative of generali vie member of the board group insurance operations director of assicurazioni generali s.p.a 42 michel andignac member of the management committee chief financial officer and chief investment officer of generali france 43 valter trevisani permanent representative of generali france member of the board deputy managing director of assicurazioni generali s.p.a 44 paolo vagnone member of the board member of the generali group management committee gmc and head of global business lines of assicurazioni generali s.p.a 45 the shareholder edit generali is the main shareholder of europ assistance since it was founded and its sole shareholder since 2002 46 after the fiat group left that year having held a 40 % shareholding since 1994 . as a committed shareholder from the outset the generali group is a key partner with whom europ assistance achieves almost 15 % of its turnover globally . this article appears to contain a large number of buzzwords . specific concerns may be found on the talk page . please help improve this article if you can . february 2016 europ assistance is helping to improve the performance of its shareholder and is active in implementing synergies to deliver solutions and services to their customers . 47 the commitments of the europ assistance group edit since 2010 the europ assistance group has been a partner of ashoka . as part of this global partnership with this ngo europ assistance now supports 10 social entrepreneurs in the world belgium south africa brazil usa argentina spain france poland germany and canada in the fields of health and human services . 48 local companies are also engaged in health social or humanitarian initiatives . for example the group s gcs global corporate solutions division has reached a partnership deal with amref 49 an association renowned for its flying doctors air ambulance service aimed at health development in africa . or employees of europ assistance south africa