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learn how and when to remove this template message learn how and when to remove this template message firstsource solutions limited type public company 1 bse 532809 nse fsl industry business process management founded 2001 headquarters mumbai maharashtra india key people sanjiv goenka executive chairman rajesh subramaniam ceo & md services business process outsourcing knowledge process outsourcing revenue 32 303million us 328million 2016 net income 2 650million us 497million 2016 number of employees 23 900 2016 2 website www.firstsource.com firstsource solutions limited is a provider of business process outsourcing services headquartered in mumbai india and a public listed company on the nse and bse as of 2007 . firstsource provides customized business process management to customers in the banking and financial services customer services telecom and media and healthcare sectors . its clients include fortune 500 financial services telecommunications and healthcare companies . firstsource has operations in india us ireland uk and philippines . it was formerly icici onesource 3 however is now an rp sanjiv goenka group company as was taken over by sanjiv goenka . contents 1 history 2 structure 3 public offer 4 operations 4.1 international subsidiaries 4.2 domestic subsidiaries 5 isgn acquisition 6 products 7 corporate social responsibility 8 recognition 8.1 2016 8.2 2015 8.3 2014 9 see also 10 references history edit firstsource started its operations in 2001 as icici infotech upstream ltd a business process outsourcing organisation wholly owned by icici bank india s largest private financial services organisation . its name was changed to firstsource solutions limited in 2006 and in 2007 became a public company listed on the indian stock exchange . through organic growth and acquisitions alike it has established itself in the telecom & media banking & financial services insurance and healthcare payer and provider industry verticals . currently it delivers customer management transaction processing and collections management services from centers in the uk us philippines india and sri lanka . structure edit firstsource is a part of the rp sanjiv goenka group a 1.21 billion conglomerate . citation needed all firstsource group entities operate independently and the accounts are consolidated at a group level . the rp sanjiv goenka group owns close to 56 % shares of firstsource through a subsidiary . 4 5 6 public offer edit firstsource made a public offer in february 2007 and was listed on the national stock exchange nse and bombay stock exchange bse in india on february 22 2007 . the public issue was for 69 300 000 equity shares of rs .10 each for cash at a price of rs .64 per equity share which includes a share premium of rs .54 per equity share aggregating rs . 4 435.2 million . the issue has received 358 329 applications for 3 417 911 555 equity shares resulting in 49.32 times subscription . 2 7 8 major shareholders in firstsource include spen liq private limited a wholly owned subsidiary of cesc limited 55.54 % icici bank limited 4.76 % rakesh jhunjhunwala 3.49 % steinberg india emerging opportunities fund limited 1.75 % goldman sachs india fund limited 2.75 % and remaining 31.71 % of shareholding is widely held among financial institutions public and mutual funds . 2 9 operations edit international subsidiaries edit firstsource operates in various geographies through its overseas subsidiaries and branch offices . as on march 2015 the company had 12 subsidiaries . the below list includes parent sister holding and associated company relationships joint ventures and other affiliated companies . 10 firstsource solutions uk limited uk wholly owned subsidiary wos of the company firstsource solutions s.a. argentina subsidiary of firstsource solutions uk limited firstsource group usa inc. usa wos of the company medassist holding llc usa wos of firstsource group usa inc. firstsource business process services llc usa wos of firstsource group usa inc. firstsource advantage llc usa wos of firstsource business process services llc one advantage llc usa wos of firstsource business process services llc firstsource solutions usa llc usa wos of medassist holding llc firstsource transaction services llc usa wos of firstsource solutions usa llc firstsource bpo ireland limited wos of the company firstsource dialog solutions private limited subsidiary of the company domestic subsidiaries edit anunta tech infrastructure services limited wholly owned subsidiary of the company isgn acquisition edit firstsource further expanded with the acquisition of isgn in 2016 . isgn is a leading provider of end to end technology solutions and services to the u.s. mortgage industry . the bpo division provides origination servicing title and valuation services to many banks and non bank lenders in the us . the division employs over 700 employees working out of 2 locations in the us and 1 location in india who have now become a part of the firstsource group . 11 12 13 products edit firstsource recent products include first customer intelligence fci 14 is a customer interaction analytics solution that measures customer emotions sentiments and behaviour across multiple communication channels and provides actionable insights across products processes operational analytics and web strategies . first chat 15 is an online customer engagement solution from firstsource that employs an approach to improve the customer experience . first chat enables real time person to person communication through live chat promotes self service and attempts to convert online visitors into customers . first smartomation 16 is a process automation solution that uses non invasive technology to integrate diverse applications on their native platforms . the aim of firstsmartomation is to boost agent productivity increase accuracy and enhance customer experience . first resolve 17 is a remediation solution for financial conduct authority fca reportable complaints . first wf suite 18 is a workforce management wfm product that aims to reduce operating costs improve efficiencies through a strategic balance of workforce and customer interaction management . first wf suite comprises wfm consulting capability development and managed services offerings that aim to improve customer experience and long term value creation . corporate social responsibility edit during fy15 16 the company spent an amount of 26.29 million being 2 % 2 of the average net profits of the company for the last 3 years on csr activities as mentioned in firstsource s csr policy . out of the said amount the majority of the amount has been contributed by firstsource towards the corpus of the csr trust to be spent by the csr trust on the focus areas as mentioned in the firstsource csr policy . besides the focus areas of engagement firstsource and its subsidiaries also voluntarily undertake various csr activities . recognition edit 2016 edit asia s best employer brand awards 2016 best b school recruiting programme organisation with innovative hr practices best hr strategy in line with business 19 business in the community northern ireland awards 2016 20 employer of choice 2016 welsh contact centre awards 2016 outsourced contact centre of the year 21 2015 edit welsh contact centre awards 2015 outsourced contact centre of the year . 22 national human resource development nhrd showcase 2015 for hr best practices hr best practice award 2015 23 2014 edit verint technologies received the innovator of the year for excellence in voice of customer analytics . 24 in 2014 . national outsourcing association s outsourcing professional awards received two awards for best outsourced customer service team and best business process outsourcing in partnership with giffgaff . noa s outsourcing professional awards winners announcement pdf . noa.co.uk . retrieved september 10 2016 . see also edit business process outsourcing outsourcing fortune india 500 offshoring call centers offshore outsourcing list of major it consulting firms references edit firstsource solutions ltd. summary . business standard . 9 september 2016 . retrieved 9 september 2016 . a b c d director s report for firstsource solutions ltd. . the economic times via firstsource . 31 march 2016 . retrieved 9 september 2016 . icici onesource is now firstsource . the economic times . 23 november 2006 . retrieved 9 september 2016 . sanjiv goenka group to pick 49.5 % in firstsource bpo for rs . 400 cr . the hindu business line . 12 october 2012 . retrieved 9 september 2016 . sanjiv goenka group ventures into bpo acquires firstsource . hindustan times . 25 october 2012 . retrieved 9 september 2016 . cesc to acquire 49.5 % equity in firstsource sanjiv goenka . cnbc money control . 26 october 2012 . retrieved 9 september 2016 . ipo fpo for firstsource solutions ltd. . the economic times . 9 september 2016 . retrieved 9 september 2016 . stock quote for firstsource solutions ltd. . the economic times . 9 september 2016 . retrieved 9 september 2016 . shareholding pattern for firstchoice solutions . cnbc money control . 9 september 2016 . retrieved 9 september 2016 . firstsource solutions ltd. company history . business standard . 9 september 2016 . retrieved 9 september 2016 . isgn solutions firstsource completes acquisition of isgn s business process outsourcing division . isgnsolutions.com . retrieved 9 september 2016 . firstsource acquires bpo division of us based isgn . business standard.com . 28 january 2016 . retrieved 9 september 2016 . pramugdha mamgain january 29 2016 . firstsource acquires us based isgn solutions for nearly 13m . dealstreetasia.com . retrieved 9 september 2016 . firstsource launches first customer intelligence customer experience magazine . cxm.co.uk . retrieved 9 september 2016 . firstsource launches the first chat engage customer . engagecustomer.com . retrieved 9 september 2016 . firstsource announces the launch of first smartomation pdf . rp sg.in . retrieved 9 september 2016 . first resolve from first source solutions limited navi mumbai maharashtra india id 7423169562 . indiamart.com . retrieved 9 september 2016 . sam heggie collins 9 july 2014 . firstsource launches first wf suitetm contact centre news . contactcentrenews.co.uk . retrieved 9 september 2016 . asia best employer brand awards 2016 pdf . employer branding awards . 4 august 2016 . retrieved 9 september 2016 . sam heggie collins 6 june 2016 . firstsource solutions named employer of choice at business in the community northern ireland awards . contactcentrenews.co.uk . retrieved 9 september 2016 . welsh contact centre awards 2016 the winners . welsh contact centre awards . 7 march 2016 . retrieved 9 september 2016 . welsh contact centre awards 2014 . welsh contact centre awards . 6 march 2015 . retrieved 9 september 2016 . firstsource solution director reports company results of firstsource solution . profit.ndtv.com . retrieved 9 september 2016 . firstsource named innovator of the year for excellence in voice of customer analytics firstsource . firstsource.com . retrieved 9 september 2016 . retrieved from https en.wikipedia.org w index.php title firstsource & oldid 741133234 categories business process outsourcing companies of indiacompanies listed on the national stock exchange of indiacompanies listed on the bombay stock exchangecompanies based in mumbaicompanies established in 2000business process outsourcing companiescall centre companiesoutsourcing companiesbusiness process outsourcing companies of the philippinesbusiness process outsourcing companies of the united statesbusiness process managementcompanies of northern irelandoutsourcing in indiahidden categories articles lacking reliable references from september 2016all articles lacking