computer software founded bozeman montana 1997 headquarters bozeman montana key people greg gianforte founder products customer relationship management software revenue us 185.5 million 2010 number of employees 1000 2011 website www.rightnow.com oracle rightnow is u.s. customer relationship management crm software for enterprise organizations . 1 before being sold to oracle it was incorporated as rightnow technologies inc. in delaware and headquartered in bozeman montana . contents 1 profile 2 history 3 products and partners 4 references 5 external links 5.1 q go profile edit the company was founded in 1997 by greg gianforte in bozeman montana . additional offices were opened in california new york new jersey massachusetts texas illinois washington dc colorado canada europe australia and asia . the company employed over 1000 people worldwide . 2 rightnow was primarily known for its business model of offering its software as a hosted service in the cloud . as of november 2009 the company had nearly 2000 customers . citation needed history edit greg gianforte started the company in 1997 without external capital and created a software product that was initially focused on customer service with an integrated knowledge base . as the company grew it added marketing and sales functionality voice automation customer feedback management analytics and a social platform to its product creating a full customer experience suite . in 2009 rightnow technologies acquired social networking company hivelive . 3 in 2011 the company acquired q go for 34 million . 4 q go was founded in 1999 . it specialized in semantic search saas based on natural language processing technology providing relevant answers to queries on a company s internet website or corporate intranet formulated in natural sentences or keyword input alike . it integrated automatic statistical reporting of user query behavior for businesses that want to monitor what kinds of questions their customers are asking so they can adjust content to provide the appropriate information for customers and to reduce the load on traditional customer service ports of call such as call centers and answers by email . the technology has been implemented and deployed in a range of industries including banking insurance pension telecommunications and logistics as well as several government agencies . in october 2011 right now technologies was acquired by oracle corporation for 1.5 billion . 5 products and partners edit the main product offered by rightnow technologies was rightnow cx a customer experience suite . rightnow cx was divided into rightnow web experience rightnow social experience rightnow contact center experience and rightnow engage . rightnow had an extensive partner network including solution partners contact center partners implementation partners and technology partners . major solution partners included ibm capgemini and deloitte . major technology partners included birst for business intelligence . amberleaf was used as a systems integrator . references edit http www.oracle.com us products applications rightnow overview index.html rightnow grows to more than 1 000 employees dignan larry 8 september 2009 . rightnow acquires social networking company hivelive . zdnet.com . retrieved december 25 2013 . the wall street journal . rightnow to acquire q go for 34m boosts 4q view . january 18 2011 . archived january 25 2011 at the wayback machine . from the original january 25 2011 . oracle buys rightnow for 1.5 billion to add cloud services . october 24 2011 . external links edit rightnow business statistics crm buyer s interview with rightnow ceo start with nothing inc.com article q go edit crunchbase profile linkedin profile crm buyer s review of chatbots and semantic search technologies v t e oracle corporation corporate directors jeffrey berg h. raymond bingham michael boskin safra a. catz larry ellison h ctor garc a molina joseph grundfest jeffrey o. henley mark hurd jack f. kemp donald l. lucas naomi o. seligman acquisitions list sun peoplesoft hyperion siebel bea jd edwards rightnow virtual iron timesten retek sunopsis netsuite dbms oracle database mysql innodb berkeley db timesten rdb essbase programming languages java pl sql ide jdeveloper forms netbeans apex sql developer solaris studio middleware fusion middleware webcenter soa suite weblogic server coherence tuxedo glassfish operating systems oracle linux oracle solaris computer hardware sun fire sparc t series enterprise storagetek computer appliances oracle exadata oracle exalogic oracle exalytics big data appliance education and recognition oracle certification program category commons retrieved from https en.wikipedia.org w index.php title rightnow technologies & oldid 739420809 categories computer companies of the united statessoftware companies based in montanacompanies formerly listed on nasdaqcompanies based in montanacrm software companiescompanies established in 1997cloud applicationscloud 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