1978 as teleperformance founder daniel julien headquarters paris france key people daniel julien chairman of the board and paulo cesar salles vasques chief executive officer and president of the executive committee services technical support customer care sales offshore research arm . revenue 3.7 billion 2014 number of employees 190 000 website http www.teleperformance.com teleperformance is a multinational company headquartered in france . 1 the company specializes in outsourced omnichannel customer experience management also known as business process outsourcing bpo . 2 the company provides customer acquisition customer care technical support debt collection social media and other services around the world . teleperformance operates approximately 147 000 computerized workstations with more than 190 000 employees 3 across 311 contact centers in 65 countries and serves over 160 markets . 4 5 countries in which teleperformance operates include the united kingdom albania brazil chile india philippines china canada mexico colombia norway italy greece portugal the united states costa rica dominican republic australia the netherlands suriname egypt russia sweden germany and poland . 6 7 teleperformance is one of the world s largest bpo companies valued at 3.7 billion and headquartered in paris france . 2 contents 1 key figures 2 governance 3 history 3.1 1978 1990 3.2 1991 2002 3.3 2003 2013 3.4 2014 2016 4 certifications 5 awards and recognition 6 corporate culture 7 social responsibility 8 technology 9 labor dispute and settlement 10 references 11 external links key figures edit company revenue totaled 3 398 million 3.7 billion usd based on 1 1.11 in 2015 . 8 their services are operated in over 75 languages and dialects on behalf of companies in various industries . 9 as of april 2016 the company s market cap stood at 4.577 billion usd with an agr rating of 94 . 10 governance edit daniel julien is the chairman of the board of directors and paulo cesar salles vasques was appointed chief executive officer on may 30 2013 . 11 history edit 1978 1990 edit daniel julien created sr.teleperformance in paris in 1978 with co founders jacques berrebi and olivier douce . 4 in 1986 sr.teleperformance established its first international subsidiaries in belgium and italy . two years later sr.teleperformance austria was launched followed by subsidiaries in other european markets germany sweden and the united kingdom . between 1987 and 1989 a partnership with jacques berrebi established the sr. communication group an international group listed on the stock exchange in paris . 12 in 1990 sr.teleperformance launched the first outsourced customer loyalty centers and carried out the first customer satisfaction surveys . 12 1991 2002 edit in 1993 sr.teleperformance usa was established beginning its contact center operations in the united states . between 1996 and 1998 asia pacific contact centers were developed with operations set up in the philippines singapore and south korea . the group was significantly expanded in europe through numerous acquisitions and company start ups in switzerland norway denmark greece spain the netherlands and finland . 12 from 1999 through 2002 the sr.teleperformance network expanded throughout the americas into argentina 13 brazil 14 colombia 15 mexico 16 and canada . 17 2003 2013 edit in 2003 sr.teleperformance became the world s second largest contact center outsourcer in terms of revenue . 18 the company offered offshore centers and automated services to companies faced with cost pressures . sr.teleperformance launched business transformation solutions aimed at in house contact centers . 12 in 2004 sr.teleperformance acquired calltech communications in the united states and mm group in great britain . they took the controlling interest of three companies in eastern europe based in poland the czech republic and slovakia . they also acquired all by phone net in germany . 12 in 2005 sr. teleperformance s revenues exceeded 1 billion eur for the first time . in 2006 they acquired teleperformance russia and sr. teleperformance became teleperformance . 19 in 2006 teleperformance usa purchased aol s 400 employee call center in ogden utah . this purchase was the 23rd call center which the company purchased until this time . 20 in 2007 teleperformance acquired 100 % interest in twenty4help the european technical support leader ; allianceone a leading us accounts receivable management company ; 21 and hispanic teleservices a contact center service provider with operations based in mexico . in parallel teleperformance acquired the company tph services telecoms and several sfr sites . 22 in 2008 the group s operations and strategy were centralized for management under the responsibility of daniel julien and jacques berrebi . teleperformance acquired the answer group a provider of high level technical support to the us market . 23 jacques berrebi announced his plans to retire in january 2008 . he ended all his operational duties as of january 5 2009 but retained a relationship with the teleperformance group inc. as special consultant for the group s activities in the americas and the asian pacific markets . 24 25 in 2009 the company launched teleperformance platinum a strategy to provide improved customer service and experience . 26 in 2010 teleperformance acquired scottish rival outsourcing call center becogent for 35 million . 27 in 2012 jacques berrebi co founder with daniel julien of teleperformance group retired at the age of 70 . the board named him chairman emeritus . 28 that year teleperformance opened 5 multilingual multi cultural hubs to serve europe and other markets . 29 by 2013 teleperformance had six contact centers in tunisia . 30 in 2013 teleperformance acquired full control of tls contact . 31 paulo c sar salles vasques was announced as the new chief executive officer of the group 32 and daniel julien remained as the chairman of the board . 33 34 2014 2016 edit in 2014 teleperformance acquired aegis usa inc. a major outsourcing and technology company in the united states the philippines and costa rica . the transaction was approved by regulatory authorities . 33 from 2014 to 2016 teleperformance created and or opened fifteen new centers worldwide . these included centers in the united states 35 canada the united kingdom 36 indonesia china the philippines 37 guyana 38 portugal 39 colombia 40 surinam 41 dubai 42 albania 43 egypt 44 australia 45 and lithuania . 46 in march 2015 the company announced the opening of a new offshore facility in paramaribo surinam . the multichannel contact center offers support to benelux clients in dutch . 47 in may 2016 teleperformance announced the opening of a contact center in australia . the center has 300 workstations and is located in burwood victoria about 16 kilometers outside of melbourne . 48 the company announced in july 2016 its plans to expand to bristol tennessee in the united states creating 500 jobs within the coming five years . 49 in august 2016 teleperformance purchased california based languageline solutions llc for 1.52 billion from a us based private equity firm abry partners . 50 certifications edit teleperformance was recognized by the 2015 aon hewitt best employers program . the company achieved certification in ten countries around the world including china india portugal albania slovakia ukraine switzerland chile egypt and lebanon . 51 on april 14 2016 teleperformance earned the enterprise wide certification by verego . all of teleperformance s global sites met the requirements of the verego social responsibility standard verego srs for full certification in leadership ethics people community & environment . 52 awards and recognition edit in 2015 teleperformance was recognized as one of the best companies to work for in brazil 53 dominican republic el salvador india 54 mexico 55 and portugal . 56 57 teleperformance was among the 50 companies with the largest market capitalization recognized by forbes in 2016 as western europe s most trustworthy companies . 58 the company was honored with the 2015 frost & sullivan award for competitive strategy innovation and leadership in europe . 59 the company was ranked fourth among india s best workplaces in 2016 . 60 61 in june 2016 was recognized by the great place to work institute as one of 25 of the best companies to work for in latin america . 14 corporate culture edit the for fun festival is one of several projects resulting from ceo vasques monthly meetings with a group of 500 employees called chat with the president . fff is a type of talent show in which employees of teleperformance can show off their more artistic abilities . since it was first introduced the fff turned into a global festival which met in the philippines in 2010 and in brazil in 2011 . 62 social responsibility edit in lisbon portugal in july 2016 teleperformance held an event to promote and support young portuguese athletes . 63 teleperformance philippines in partnership with its csr arm the citizen of the world foundation cotw helped to relocate victims of the 2009 ondoy typhoon flood establishing the teleperformance gawad kalinga village in 2010 . by august 2013 the new neighborhood had 50 homes and a sibol day care center an it learning center and more . the 3rd anniversary of the relocation took place on august 17 and was led by teleperformance asia pacific president david rizzo and others . 64 by december 2014 the company completed the construction of new homes for 100 displaced families in the village in tanay rizal . 65 at the end of 2015 teleperformance usa partnered with delete blood cancer dkms offering bone marrow donor registration to employees . as a result close to 1 400 employees joined the national bone marrow registry . 66 on november 24 2014 teleperformance together with feed the children distributed enough food and other necessities to assist 400 needy families in the fairborn ohio area . 67 in may 2016 the company committed all their mexico sites to obtain 100 percent of their power needs from solar photovoltaic . this move will eventually reduce the mexican sites carbon footprint by over 80 percent and worldwide by 9 percent . 68 technology edit in 2016 the company developed the e performance hub a technology that allows the company to better meet the demands of its omnichannel strategy . 69 teleperformance was awarded a us patent on may 5 2015 for securely and efficiently processing telephone orders through a new technology called esp . esp accelerates the entry speed of confidential consumer data while simultaneously securing the information capture process . 70 71 in february 2015 teleperformance announced the opening of the first virtual contact center in the middle east and africa . located in dubai s internet city the facility will be a virtual contact center connecting uae based regional and other international clients with teleperformance egypt s contact center in cairo . 72 teleperformance was a commercial partner in the sensei project which was developed in 2016 to predict the outcome of the brexit vote in the uk using data mining of social media chatter . 73 labor dispute and settlement edit in 2008 a class action lawsuit was filed against salt lake city based teleperformance usa seeking unpaid wages for employees alleging a violation of the fair labor standards act . 74 75 on may 19 2010 a settlement was reached for approximately 2 million to be paid to 15 862 workers in 10 us states . 76 references edit the end of the line call centres have created millions of good jobs in the emerging world . technology threatens to take those jobs away again . the economist . 6 february 2016 . retrieved 25 august 2016 . a b 16 best technology companies to work for in india . the times of india . 5 july 2016 . retrieved 25 august 2016 . teleperformance se number of employees . macroaxis . retrieved 17 august 2016 . a b mj 29 march 2012 . la france championne du monde . l express emploi . retrieved 17 august 2016 . teleperformance 2015 annual results . businesswire . 24 february 2016 . retrieved 17 august 2016 .