written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . march 2014 learn how and when to remove this template message sykes enterprises incorporated type public traded as nasdaq syke industry business process outsourcing offshoring founded 1977 founder john h. sykes headquarters tampa florida united states key people charles e. sykes president & ceo services customer service technical support order fulfillment revenue us 1 286 million 1 2016 operating income us 69 million 1 2016 net income us 94 million 1 2016 total assets us 948 million 1 2016 total equity us 679 million 1 2016 number of employees 54 550 1 2016 website sykes.com sykes enterprises incorporated stylized as sykes is an american multinational corporation headquartered in tampa florida . the company provides business process outsourcing services it consulting and it enabled services such as technical support and customer service . contents 1 history 1.1 timeline 2 locations 3 services 4 references 5 external links history edit sykes was founded in 1977 by john h. sykes in charlotte north carolina to provide engineering and design services to large corporations . 2 companies such as ibm at & t and texas instruments were among sykes first clients . by 1990 the company had 1 000 employees 20 offices and 55 million in annual revenue . in 1992 sykes moved into the customer service business by purchasing jones technologies a call center company based in sterling colorado . 3 in 1993 sykes relocated its corporate headquarters from charlotte to tampa florida . 4 sykes became a publicly traded company in 1996 . 5 the company was listed on nasdaq under the stock symbol syke . david grimes a former at & t executive was named president of sykes in 1998 . 6 john sykes remained ceo and chairman . in 2000 grimes became president and ceo . however after 3 months grimes resigned and sykes returned as president and ceo . 7 charles sykes john sykes son became president and ceo of the company in 2004 . 8 charles had been with the company 17 years prior to assuming his fathers position . timeline edit the following are key milestones in sykes official history as a company . 9 1977 sykes begins as a small engineering firm with three employees in charlotte north carolina 1979 1982 the technical writing group begins in charlotte marking the beginning of the information services branch 1992 sykes purchases jones technologies inc. in sterling colorado and enters into customer support business 1993 company reorganizes moves corporate office from charlotte to tampa florida 1994 sykes opens call center in amsterdam netherlands to be their emea h.q. 1996 sykes goes public stock begins trading on nasdaq . first international presence with acquisition of datasvar support ab of sweden 1997 several acquisitions including mcqueen international limited with multiple locations including operations in the philippines 1999 sykes inducted into the software support professional association sspa hall of fame and opens operations center in costa rica 2003 sykes expands global footprint to el salvador and cebu city in the philippines 2004 chuck sykes appointed to president and ceo 2006 sykes acquires argentina based apex america . sykes has more than 26 000 employees at year end 2007 sykes expands to perry county kentucky 2011 sykes opens three centers in the u.s. kingstree south carolina ; greenwood south carolina and malvern arkansas as well as new centers in brazil costa rica and denmark . 2009 sykes and ict group have begun integration after the proposed merger of the two 2010 sykes acquires ict group 2010 sykes opens two new support centers in norway 2011 sykes stocks plummet with the loss of major clients following the acquisition of ict citation needed sykes opens call center in fort smith arkansas 2012 sykes acquires alpine access 10 and opens a new support center in eugene oregon . 11 2012 sykes opens new center in mandaluyong city philippines . the 500 shaw zentrum site . 2013 sykes opens new center in glorietta one corporate tower located in ayala center makati city philippines 2015 sykes opens new center in boise idaho 2016 sykes opens new center in san pedro costa rica locations edit sykes headquarters located in rivergate tower . sykes headquarters is located in tampa florida . as of 2010 the company has operations in the following countries 12 united states canada netherlands australia brazil costa rica egypt el salvador norway india philippines china denmark finland germany sweden hungary mexico scotland slovakia romania colombia services edit sykes provides customer contact management solutions and services in the business process outsourcing bpo arena . the company provides an array of customer contact management solutions to fortune 1000 companies around the world primarily in the communications financial services healthcare technology and transportation and leisure industries . 13 sykes services are categorized into three lines of business contact center services telehealth and assistance services . 14 references edit a b c d e f 2015 annual report pdf . sykes enterprises . retrieved 11 june 2016 . cranford steve november 19 1990 . volunteering left and right . the business journal serving charlotte and the metropolitan area . p. 14 . martinez david april 6 2013 . call center operations thriving after 2 decades . sterling journal advocated . retrieved june 12 2016 . goldstein alan august 11 1993 . computer company to move to tampa . st. petersburg times . p. 1e . shares of sykes enterprises nearly double on day one . the new york times . bloomberg business news . may 1 1996 . retrieved june 11 2016 . barancik scott july 28 2000 . sykes hands chief executive post to protege . st. petersburg times . retrieved june 18 2016 . john sykes to head sykes enterprises again . tampa bay business journal . november 13 2000 . retrieved june 18 2016 . hundley kris august 3 2004 . founder of sykes retires again . st. petersburg times . retrieved june 17 2016 . http www.sykes.com ourcompany history.aspx stevenson chelsea . sykes enterprises to buy alpine access for 150m . marketwatch . retrieved 30 july 2012 . offenbacher claude . sykes enterprises of tampa florida has leased the building at 175 west broadway in eugene as a call center . dave hauser president of the eugene chamber of commerce says sykes is expected to employ 350 people . . klcc eugene . retrieved 7 march 2013 . http www.sykes.com ourcompany locations.aspx http www.sykes.com ourcompany.aspx http www.sykes.com solutions.aspx external links edit official website business data for sykes enterprises incorporated hoover s bloomberg reuters sec filings retrieved from https en.wikipedia.org w index.php title sykes enterprises & oldid 742785329 categories companies based in tampa floridabusiness process outsourcing companies of the united statescall centre companiescompanies listed on nasdaqcompanies established in 1977multinational companies headquartered in the united stateshidden categories articles with a promotional tone from march 2014all articles with a promotional tonepages using infobox company with unsupported parametersall articles with unsourced statementsarticles with unsourced statements from march 2012official website different in wikidata and wikipedia navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages deutschrom n edit links this page was last modified on 5 october 2016 at 19 38 . text is available under the creative commons attribution sharealike license ; 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