citations for verification . please help improve this article by adding citations to reliable sources . unsourced material may be challenged and removed . november 2015 learn how and when to remove this template message this article contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . november 2015 learn how and when to remove this template message etech global services type private company industry customer service founded 2003 headquarters nacogdoches texas usa number of locations 9 area served worldwide revenue us 40 million number of employees 2700 website www.etechgs.com etech global services is a privately owned multinational contact center with its head office located in nacogdoches texas . the company provides services such as customer acquisition customer support help desk inbound outbound live chat social media and quality assurance . as part of the quality assurance services the company provides business intelligence and market intelligence information through the data and analytic assessments . with nine centers worldwide etech employs over 2700 employees and generates revenue of 40 million . contents 1 history 2 name history 3 corporate social responsibility 4 award 5 references 6 external links history edit etech began as berry direct a business division of l. m. berry and company a subsidiary of bellsouth corporation in june 1997 . in 2003 an investment team led by dilip barot and matt rocco acquired the assets of berry direct forming effective teleservices eti which is now etech . currently etech operates its contact center operations through onshore business delivery centers in six cities of us two offshore centers located in gandhinagar and vadodara india and one nearshore center in jamaica . etech s business delivery centers nacogdoches texas rusk texas dallas texas lufkin texas huntington west virginia palm beach florida gandhinagar gujarat india vadodara gujarat india montego bay jamaica the company is registered as effective teleservices india p ltd in india . the gandhinagar and baroda centers operate under the banner of effective teleservices india p ltd. the company has three business divisions etech providing contact center solutions and services ; etech technology solutions ets handling software application development software implementation & configuration business and other it infrastructure solutions etech monitoring solutions ems providing quality assurance and business analytic services . name history edit etech inc rebranded itself as etech global services in the year 2009 . as a group company in india it is registered as effective teleservices india p ltd since 2003 . corporate social responsibility edit following are some of the community outreach projects etech team members have been involved with in 2009 etech as a member company of the american teleservices association ata and in association with handson new orleans organization participated in the call center care service project to renovate a community garden site at mid city community garden . etech donated to the katrina relief fund to provide financial assistance to the victims of hurricane katrina . the community action teams supported by etech have been involved in multiple programs and activities organized by march of dimes angelina county human society 1 american heart association american cancer society habitat for humanity united way and the nacogdoches county chamber . the company maintains close association with stephen f. austin state university and angelina college to ensure wider community support . it is also a top employer of students from both colleges . etech extends sponsorship for various leadership programs towards career development of children in cities where its centers are located . 2 etech conducted a garage sale for people interested in second hand treasures . the proceedings from these sales were donated to ngo angelina county humane society that works towards the welfare of animals . 3 as part of promoting a high school project etech donated apple ipad to encourage students to participate in creative and innovative activities 4 in association with the lufkin angelina county chamber of commerce etech sponsors leadership tomorrow . the program is specifically designed for high school juniors . students in the program have the opportunity to learn about angelina county first hand to explore possible career opportunities that exist in this area and give back to the community through volunteer service . 5 apart from these activities etech participates in blood donation drives 6 tree plantation motivating educational projects helping orphanages organizing fund raising charity events and food drives etc. award edit 2015 cio review 20 most promising qms solution provider award . 7 2014 pace technovation award . 8 9 2014 pace outstanding corporate citizen award . 10 2013 texas excellence award amongst small business institute for excellence in commerce sbiec . 11 2012 etech india team is awarded with the 5th annual awards by gujarat electronics & software industries association in the category for best call center bpo kpo gujarat 12 2012 outstanding corporate citizen by call centers care . professional association of customer engagement . 13 2010 outstanding corporate citizenship award 14 15 16 2007 etech has been listed as top 100 global service company in the year 2007 17 2004 premiere account interactive intelligence inc. 2003 large business of the year nacogdoches chamber of commerce references edit stop shop and adopt garage sale benefits humane society . lufkindailynews.com . 8 26 education briefs ly news life . lufkindailynews.com . stop shop and adopt garage sale benefits humane society . lufkindailynews.com . etech donation . lufkindailynews.com . 8 26 education briefs the lufkin daily news life . lufkindailynews.com . blood drive slated april 25 at etech in rusk . thecherokeean.com . qms special cio review june 2015 page 14 15 22 23 . . cioreview.com . the technovation award pace professional association for customer engagement . paceassociation.com . etech recognized for commitment to community service . nacogdoches.org . 2014 national convention & expo awards . paceassociation.com . etech global services receives 2013 texas excellence award . nacogdoches.org . 5th gesia annual awards . gesia.org . 2012 pace ata awards . connectionsmagazine.com . etech inc. wins outstanding corporate citizen award . nacogdoches.org . etech inc wins outstanding corporate citizen award . connectionsmagazine.com . connections magazine november 2010 . onlinedigitalpublishing.com . top 100 global services companies . computer reseller news crn . . crn.com . external links edit call centers phone home etech inc. receives notable accreditation bpo a rewarding choice times of india ites the shining star times of india leadership class ready for new experiences new growth retrieved from https en.wikipedia.org w index.php title etech global services & oldid 706106723 categories companies established in 2002nacogdoches texascompanies based in texascustomer experience managementhidden categories articles needing additional references from november 2015all articles needing additional referencesarticles with a promotional tone from november 2015all articles with a promotional tone navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable 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