industry software fate sold to ibm in 2011 founded 1990 as it design headquarters dublin ireland key people john hearne co founder and ceo ronan rooney co founder and cto 1 products c ram business application suite number of employees 600 website http www.curamsoftware.com c ram software was an irish software company headquartered in dublin ireland 1 with offices in australia germany india the united kingdom and the united states . the company produces social enterprise management sem software and offers consulting services certification and training . their name is an irish word for care and protection . the company was founded in 1990 . 1 their main software product is the c ram business application suite . this is an administrative software packages that allows welfare and unemployment agencies to manage the programs they administer . 1 the company s products have found government buyers in a number of u.s. states canadian provinces australia new zealand germany guernsey u.k. etc. 2 it was purchased by ibm in december 2011 . 3 the purchase of c ram was part of the investments ibm is making to support the convergence of health and human services issues and gives healthcare organizations the ability to focus on the whole individual when addressing the causes of health and disease . the commitment is unprecedented in that it allows ibm customers to implement strategies that improve the health of the population as well as the patient experience while also managing the growth of costs . 4 ibm s acquisition of c ram brought enterprise capabilities into ibm s broader smarter care strategy . these capabilities resulted in c ram being chosen as a key component for new york state s medicaid redesign program . 5 a system deployed by c ram for minnesota health insurance exchange mnsure caused widely reported problems in 2013 including duplicate applications delayed applications and applicants losing employment being left with no coverage at all for a month or more . 6 your product has not delivered promised functionality and has seriously hindered minnesotans abilities to purchase health insurance or apply for public health care programs through mnsure . i request that you immediately deploy whatever people or resources are needed to correct the defects in your product that are preventing minnesotans from obtaining health insurance through mnsure . gov. mark dayton 7 in march 2014 mnsure s interim ceo scott leitz reported that things are working better due to 100 new staff members at its overloaded call center and fewer website errors . according to leitz it s stable and it is in much better shape than it was in the fall and it s the best place for people to go . 8 in 2014 an ibm c ram system deployed for the ministry of community and social services ontario welfare programme ontario works caused thousands of duplicate payments 9 while not paying many welfare recipients at all . some were unable to pay for rent or electricity in some cases leading to their eviction . 10 on tuesday april 21 2015 ontario public service employees union opseu made a publication highlighting their serious concerns over c ram implementation and the negative impact to their front line workers . opseu estimates that post implementation technical flaws have added an additional 110 million to the overall cost of sams ... ... unfortunately sams has undermined their ability to deliver a reliable public service and there is legitimate fear that sams has undermined public confidence in social assistance program delivery ... . sams more than a glitch opseu 11 in april 2016 the government of ontario awarded ibm a 32m contract despite 18 months of problems associated with the software responsible for tracking ontarians on social assistance . 12 c ram solutions are still being used today in projects around the world . in denmark and catalonia spain the healthcare sector is using c ram intended to cut re admissions and improve care . 13 in florida the south florida behavioral network 14 is using the software to improve care coordination preventing gaps in care for people suffering from mental illnesses . it is still being used to connect benefits administrators healthcare agencies clinicians and case managers across more than 40 healthcare and service providers . references edit a b c d turnover at dublin software firm surges to 30m the sunday business post sunday may 21 2006 gavin daly . accessed june 27 2008 . enterprise ireland 1 accessed june 27 2008 . ibm news room 2011 12 20 ibm completes acquisition of c ram software united states . perspective the convergence of health and human services ibm s commitment . idc health insights . november 2014 . ibm smarter care stakes a claim in the neglected ground of care management . ovum . 29 october 2014 . http www.minnpost.com sites default files attachments ibmcuramissues.pdf dayton blames tech vendor ibm curam for many of mnsure s problems . minnpost . what went wrong with minnesota s insurance exchange . mprnews . 12 march 2014 . social assistance computer error sees millions paid out by mistake . cbc toronto . 28 november 2014 . hamilton residents evicted due to faulty software whitehead . cbc hamilton . 18 december 2014 . sams more than a glitch pdf . opseu publication . 21 april 2015 . ibm wins 32m ontario government contract despite delivering problem riddled software . cbc exclusive . 30 april 2016 . healthcare industry sees big data as more than a bandage . cio.com . 25 march 2015 . improving care coordination for mental health patients . pharma voice . 25 march 2015 . external links edit c ram software home page smarter cities article on use of c ram products by new zealand government from the dominion post c ram software utah state implementation featured in government technology magazine annual list of doers dreamers and drivers story in government technology on use of c ram products being used to simplify social services in indiana hptoday announced a new global agreement ontario government ibm smacked for bungled software project gov. hutchinson tells dhs to pause over budget medicaid computer system systems failure our view we don t excuse state officials for oversight of the health exchange but ibm also needs to be held to public account for its faulty software exclusive ibm wins 32m ontario government contract despite delivering problem riddled software sams more than a glitch ibm c ram mobile this article about an it related or software related company or corporation is a stub . you can help wikipedia by expanding it . v t e retrieved from https en.wikipedia.org w index.php title c ram software & oldid 718461865 categories software companies of irelandinformation technology company stubshidden categories pages using infobox company with unsupported parametersall stub articles navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search 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