contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . november 2014 learn how and when to remove this template message berkshire hathaway travel protection industry travel insurance headquarters stevens point wi usa products aircare parent berkshire hathaway specialty insurance website www.bhtp.com berkshire hathaway travel protection bhtp is a north american based travel insurance company headquartered in stevens point wisconsin . the company also has regional offices located in ft. lauderdale florida . business lines include myassist a personal assistance and mobile telematics service a travel agent errors and omissions insurance group and a technology based travel insurance division . the company s primary product is aircare which pays air travelers when common mishaps occur including flight delays missed connections when scheduled connection times are 52 minutes or longer and lost or delayed baggage unless on an itinerary with connection times of 51 minutes or less . bhtp is a division of berkshire hathaway specialty insurance which provides commercial property casualty healthcare liability executive and professional lines of insurance and programs for customers across the united states . berkshire hathaway specialty insurance underwrites on the paper of berkshire hathaway s national indemnity group of companies which hold financial strength ratings of a from am best and aa from standard & poor s. bhsi locations of operation include new york los angeles chicago boston and atlanta . bhtp s president john m. noel is the founder of travel guard international and the former chairman and ceo of the noel group . contents 1 history 2 products 3 product reception 4 company culture 5 references 6 external links history edit on jan. 27 2014 it was announced that berkshire hathaway specialty insurance had signed an agreement 1 with noel group to purchase the assets of myassist and insure america . the purchase allowed bhsi to offer its customers 24 hour global personal assistance virtual concierge and connected vehicle service as well as travel industry liability insurance . bhtp was founded 2 3 in may 2014 . it concentrates on travel insurance services and relies heavily on technology to pay claims through real time trip tracking and electronic deposits . 4 5 6 7 8 products edit myassist is a virtual concierge and personal assistance service used primarily by companies as a value added service for customers or employees and by automobile manufacturers as part of their telematics packages . myassist customers include ford motor company and verizon telematics . bhtp s current product is called aircare . it is designed to keep travelers continuing on their journey with minimum hassles even when encountering delays cancellations or lost baggage . for a charge per trip aircare reimburses incidental losses up to predefined limits . coverage under aircare was changed in august 2014 so that connections of 51 minutes or less are not allowed . in these cases bhtp still charges the full aircare premium of 25 but offers no coverage for the second flight nor any coverage for baggage delay for either segment . on 17 october 2014 berkshire hathaway announced in an email to their existing customers that they were adding further restrictions to their aircare product . these restrictions are as follows policies need to be purchased at least 24 hours in advance as opposed to one hour in advance of the scheduled flight time the missed connection benefit is reduced from 500 to 250 and no more than four connecting flights may be included on a single policy with no more than two connecting flights per day . the premium remains the same at 25 per policy . product reception edit usa today called bhtp an innovative new company aiming to cover snafus not covered elsewhere with minimal effort on the part of the insured . 9 travel leisure said aircare is simple inexpensive travel insurance that covers what s never been covered before 10 while cond nast traveler said aircare means that put upon fliers can get relief without having to depend on an airline to deliver it . 11 criticism on flyertalk has focused on reports of poor claims service and claims denied due to flight cancellations . 12 other travel insurance products are currently in development . exactcare a comprehensive travel insurance product is currently going through state approvals . company culture edit nyumbani village children . the company has supported the make a mark foundation trees 4 children operation bootstrap and other charities and organizations . citation needed noel is an adherent of stephen covey author of the 7 habits of highly effective people . all bhtp employees receive 7 habits training as part of their onboarding and are encouraged to make business decisions based on the tenets of the 7 habits philosophy . references edit berkshire hathaway specialty insurance to acquire myassist and insure america . http www.insurancejournal.com . insurance journal . retrieved january 27 2014 . external link in website help vine nathan . on the job noel helps lead berkshire hathaway specialty insurance into travel insurance business . marshfield news herald . stevens point journal media . retrieved jun 1 2014 . berkshire hathaway specialty insurance enters travel insurance business . http www.marketwatch.com . marketwatch . retrieved may 19 2014 . external link in website help mccartney scott . betting that your flight will suffer mishaps . www.http online.wsj.com . wall street journal . retrieved may 28 2014 . external link in website help plane luggage lost here s 1 000 . www.money.msn.com . msn money . cnbc power lunch . cnbc . varney stuart . fox business news . retrieved 16 june 2014 . perkins ed . new flight glitch insurance . www.chicagotribune.com . the chicago tribune . retrieved june 10 2014 . hobica george . new service covers flight mishaps for 25 a trip . www.usatoday.com . usa today . retrieved may 28 2014 . porter katz brooke . berkshire hathaway launches affordable fixed rate travel insurance . http www.travelandleisure.com . travel leisure . retrieved may 23 2014 . external link in website help peterson barbara . spend 25 to stop worrying about flight delays or cancellations . www.cntraveler.com . conde nast traveler . retrieved may 19 2014 . new form of travel insurance might ease the pain . www.flyertalk.com . flyertalk . retrieved august 25 2014 . external links edit bhtp myassist retrieved from https en.wikipedia.org w index.php title berkshire hathaway travel protection & oldid 728701346 categories insurance companies of the united statestravel insurance companiescompanies based in wisconsinfinancial services companies established in 2014stevens point wisconsin2014 establishments in wisconsinhidden categories cs1 errors external 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