customer experiences genesys headquarters in daly city california formerly called genesys telecommunications laboratories type private industry customer experience call center technology omnichannel founded 1990 ; 26 years ago 1990 founders gregory shenkman alec miloslavsky headquarters daly city california united states area served worldwide key people paul segre ceo tom eggemeier president slava zhakov chief technology officer merijn te booij chief marketing officer 1 products intelligent voice response system call center modernization software genesys cloud customer experience platform workforce optimization suite services business consulting professional services genesys guru managed services 2 revenue 850 million 3 2014 owner permira funds technology crossing ventures number of employees 3 218 4 website www.genesys.com genesys also known as genesys telecommunications laboratories inc. is a company that sells customer experience and call center technology to mid sized and large businesses . 5 it sells both cloud based and on premises software . genesys is headquartered in daly city california 5 and has offices in canada latin america europe the middle east africa asia and australia . the company was founded in 1990 6 and was most recently acquired by permira funds and technology crossover ventures in february 2012 . 7 paul segre has led the company since 2007 . 7 in february 2015 the company announced its 2014 revenue of 850 million . 3 contents 1 history 2 products 3 references 4 external links history edit genesys was founded by gregory shenkkman and alec miloslavsky in october 1990 . 6 8 the company s original seed funding came in the form of 150 000 in loans from the founders families . 6 the company completed its initial public offering ipo in june 1997 and was listed on the nasdaq stock exchange under the ticker symbol gcti . genesys acquired forte software inc. later renamed adante a developer of e mail management software in december of that year . 9 the company also acquired next age technologies a workforce management software developer in june 1999 . 10 alcatel lucent then alcatel acquired genesys for 1.5 billion in late 1999 . 11 genesys purchased ibm s callpath computer telephony integration cti assets in 2001 . 12 the company added to its voice portal and interactive voice response ivr systems with the acquisition of campbell california based telera in 2002 . 13 it further expanded its ivr systems with the acquisition of gmk and voicegenie in 2006 . 14 paul segre succeeded wes hayden as genesys s chief executive officer ceo in october 2007 . he had most recently served as the company s chief operations officer coo . 15 two months later in december 2007 genesys acquired informiam a developer of performance management software for customer service operations . 16 genesys purchased two companies in 2008 conseros and sde software development engineering . 17 18 conseros developed high volume work item management software 17 and sde created hosting management software . 18 permira and technology crossover ventures acquired genesys from alcatel lucent for 1.5 billion in february 2012 . 7 19 genesys acquired lm sistemas a brazilian developer of ivr systems later that year . 20 genesys acquired five companies in 2013 . in january the company acquired utopy a speech analytics and workforce optimization provider . 21 a month later it purchased angel a developer of cloud based ivr and contact center software . 22 in may 2013 the company added soundbite communications which produced cloud based collection and payments mobile marketing and customer service software for 100 million . 23 genesys purchased echopass a cloud based contact center software developer in october of that year . 24 finally in december company expanded further into brazil and latin america with its acquisition of workforce optimization vendor voran technologia . 25 in january 2014 genesys acquired ventriloquist voice solutions a canadian company provider of cloud based multichannel customer communication and interaction software . 26 ventriloquist had previously been a genesys partner . 27 it also added solariat a social customer care and analytics platform later that month . 28 in may 2014 genesys acquired ovm solutions an automated messaging communications company . 29 the company acquired the singapore based canaplus consulting in september 2014 to expand genesys into the asia pacific region . 30 genesys announced the acquisition of speechstorm an self service interactive voice recognition application company in december 2015 . 31 in august 2016 genesys announced that it was set to acquire the cloud software company interactive intelligence for 1.4 billion . 32 products edit genesys develops cloud based and on premises customer experience and contact center software . the company has been recognized for its intelligent voice response system and call center modernization software . genesys received the 2014 frost & sullivan company of the year award for the genesys cloud a cloud based contact center application . 33 34 in march 2015 genesys announced an update to its customer experience platform an omnichannel customer journey lifecycle management system . 35 36 genesys is also known for its workforce optimization suite an integrated workforce management system . 37 references edit leadership . genesys.com . genesys services . a b genesys delivers record revenue in 2014 . business wire . 3 february 2015 . retrieved 27 february 2015 . genesys linkedin a b patrick hoge 11 march 2014 . to go or not to go tech s ipo shuffle . san francisco business times . retrieved 6 may 2014 . a b c scott mccormack 6 july 1998 . the russia house . forbes . retrieved 6 may 2014 . a b c patrick hoge 15 june 2012 . paul segre president and ceo of genesys . san francisco business times . retrieved 6 may 2014 . genesys telecommunications laboratories inc. . securities and exchange commission . 1997 . retrieved 7 may 2014 . finance call center house forte is now adante after acquisition . network briefing . 24 march 1998 . form 10 k . securities and exchange commission . retrieved 7 may 2014 . alcatel plans to buy genesys for 1.5 billion . the new york times . 29 september 1999 . retrieved 7 may 2014 . genesys acquisition of ibm s callpath will allow both to focus . may 16 2001 . ann bednarz 5 august 2002 . genesys delivers self service voice app alcatel subsidiary joins call center rivals in adding voicexml support . network world . alcatel s genesys to acquire voicegenie . telecom tactics insider . 15 april 2006 . leonard klie 3 october 2007 . genesys ceo leaves for nuance post . destination crm . retrieved 7 may 2014 . phillip britt 11 december 2007 . genesys acquires informiam . destination crm . retrieved 7 may 2014 . a b genesys acquires conseros . telecomworldwire . 23 january 2009 . a b genesys announces acquisition of sde software development engineering gmbh . telecomworldwire . 23 january 2009 . alcatel lucent sells genesys for 1.5 bn . financial times . 19 october 2011 . retrieved 7 may 2014 . genesys acquires lm sistemas a brazilian self service apps and service provider . destination crm . retrieved 7 may 2014 . cromwell schubarth 8 october 2013 . genesys to buy echopass in contact center deal . silicon valley business journal . retrieved 7 may 2014 . savitz eric february 26 2013 . microstrategy to sell angel.com unit to genesys for 110m . forbes . genesys to buy soundbite for 100.4 million . the wall street journal . may 20 2013 . cromwell schubarth 8 october 2013 . genesys to buy echopass in contact center deal . silicon valley business journal . retrieved 7 may 2014 . genesys acquires voran technologia to deliver comprehensive customer experience offering in brazilian market . dec 2 2013 . leonard klie 21 january 2014 . genesys further ventures into the cloud with ventriloquist acquisition . speech technology . retrieved 7 may 2014 . jim tierney 22 january 2014 . genesys adds scale with acquisition of ventriloquist voice solutions . loyalty360 . retrieved 7 may 2014 . rory j. thompson 27 january 2014 . wheelings and dealings genesys expands offerings with voice solutions acquisition . cloud call center . retrieved 7 may 2014 . genesys acquires ovm solutions . speech technology magazine . 5 may 2014 . retrieved 13 may 2014 . genesys acquires canaplus consulting . crm magazine . september 4 2014 . retrieved october 10 2014 . genesys accelerates omnichannel self service capabilities with speechstorm acquisition . 21 december 2015 . mcgee smith sheila august 31 2016 . q & a genesys ceo dishes on interactive intelligence buy . nojitter.com . brandon jonathan 13 june 2014 . genesys taps ibm watson cloud for customer engagement . business cloud news . retrieved 5 august 2015 . frost & sullivan award highlights momentum for genesys . inside arm . 15 september 2014 . retrieved 5 august 2015 . tierney jim 31 march 2015 . genesys customer experience platform goes far beyond crms . loyalty360 . retrieved 5 august 2015 . minsker maria 16 march 2015 . genesys debuts the latest version of its customer experience platform . destination crm . retrieved 5 august 2015 . turner andy 3 march 2010 . a beginner s guide to adherence management . call centre helper . retrieved 5 august 2015 . external links edit wikimedia commons has media related to genesys company . company web site retrieved from https en.wikipedia.org w index.php title genesys company & oldid 742985332 categories companies based in san mateo county californiacompanies established in 1990software companies based in californiacustomer experience managementmultinational companies headquartered in the united statescomputer telephony integrationtelecommunications companies of the united statestelecommunications equipment vendorstechnology companies based in the san francisco bay areahidden categories pages using infobox company with unsupported parameterscommons category with 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