much on references to primary sources . please improve this by adding secondary or tertiary sources . may 2013 learn how and when to remove this template message national accident helpline type uk public company industry personal injury founded kettering northamptonshire england u.k. 1993 founder alan kennedy and paul follett headquarters kettering northants u.k. area served united kingdom services no win no fee personal injury claims website www.national accident helpline.co.uk national accident helpline is a uk based personal injury company providing personal injury claims advice service and support to consumers who have suffered a no fault accident . 1 national accident helpline is part of the nahl group plc and is run on a for profit basis . 2 nahl and its panel of solicitors process compensation claims on a no win no fee agreement removing the financial risk from making a claim . 3 any solicitor fees are then taken from a claimant s compensation if they win . 4 contents 1 history 2 specialist claims websites 3 marketing 3.1 stance against cold calling 3.1.1 ethical marketing charter 4 adverts 5 charity partnerships 6 references 7 external links history edit the national accident helpline was formed in 1993 5 by two businessmen alan kennedy and paul follett 6 along with the northampton legal firm tollers . in 2006 lloyds tsb development capital ldc the private equity arm of the lloyds tsb group backed a management buyout enabling kennedy to buy out tollers and other shareholders . 7 ldc later sold part of its stake to inflexion private equity . 8 in april 2008 national accident helpline released an sms callback service on a platform provided by smsshortcode.co.uk . 9 the following month the personal injury claims management company revealed a new version of the company website featuring an interactive no win no fee compensation calculator . 10 february 2009 saw national accident helpline listed in the sunday times deloitte buyout track 100 for the first time . in 2012 the company was listed in 70th place with year on year growth from 2010 11 to 2011 12 cited as 32 % . 11 specialist claims websites edit national accident helpline also owns no win no fee.co.uk and benchmark insurance . in 2010 it started advertising through underdog.co.uk . in april 2010 national accident helpline published three new specialist claims websites industrial accident.co.uk work accident.co.uk and clinical medical negligence.co.uk . 12 in october 2011 the company announced mobile friendly versions of its two core websites national accident helpline and underdog.co.uk . 13 marketing edit national accident helpline initially found its clients by advertising in the press . 5 it was then one of the first claims companies to use television advertising 6 and this became its main source of business in the 2000s . 7 the company s television adverts have been one of its most visible sources of marketing . the adverts feature a character called underdog who is voiced by uk actor joe pasquale . more recent adverts have included musical backing tracks including chumbawamba s 1997 hit tubthumping 14 and a version of marvin gaye s i heard it through the grapevine where the chorus lyrics had been changed to include the brand name . 15 stance against cold calling edit national accident helpline displays a clear policy against cold calling cold texting and nuisance marketing on its website . 16 national accident helpline has never cold called and in december 2014 the personal injury advice service confirmed it would no longer be contacting prospective customers by email . 17 the firm states that any incident of cold calling under its name has no connection with the real national accident helpline . it also asks victims of cold calling to report any incidents where the victim has been contacted by imposters posing as national accident helpline . ethical marketing charter edit in july 2015 national accident helpline founded the ethical marketing charter alongside seven other personal injury firms . 18 by november 2016 the total number of signatories stood at over 50 firms . the ethical marketing charter encourages companies in the personal injury sector to stand against cold calling and spam marketing by signing up to a series of commitments against nuisance marketing practices . 19 20 21 national accident helpline also recently published findings on the impact of cold calling on the uk economy . 22 23 24 adverts edit since 2010 adverts for national accident helpline feature a dog known as underdog voiced by joe pasquale trying to get compensation from an unseen man voiced by brian blessed who rejects him . underdog then says he will go to national accident helpline instead ; the unseen man tries to convince him to go to him instead which underdog refuses . charity partnerships edit national accident helpline has been involved in a number of charity partnerships . it was announced in april 2014 that national accident helpline s new company charity was the air ambulance service 25 the brain injury rehabilitation trust birt a member of the disabilities trust was the company s charity for the year 2010 2011 . 26 national accident helpline s employees have also been involved in a number of charity ventures . a team of four senior employees ran the 2010 london marathon in aid of the juvenile diabetes research foundation raising over 6000 . 27 staff have also raised money for birt . 28 29 references edit national accident helpline nahl group plc . www.nahlgroupplc.co.uk . retrieved 2016 06 08 . national accident helpline to launch 100m ipo . telegraph.co.uk . retrieved 2016 06 08 . heads i win ; tails you lose . the independent . 1997 07 29 . retrieved 2016 06 08 . no win no fee what it means the justice gap . the justice gap . 2014 01 14 . retrieved 2016 06 08 . a b bresler fenton 30 july 1997 . heads i win ; tails you lose . the independent . retrieved 16 july 2011 . a b sturgis john 18 april 2001 . the profit in accidental pain . evening standard . archived from the original on 2011 03 03 . retrieved 16 july 2011 . a b ldc backs buyout of national accident helpline pdf . press release . ldc . archived from the original pdf on 2006 12 09 . retrieved 2011 07 16 . bollen jennifer 2 november 2009 . ldc gets welcome call on national accident helpline . private equity news . retrieved 16 july 2011 . national accident helpline goes mobile . sms short codes . smsshortcodes.co.uk . retrieved 22 may 2013 . website launched to help accident victims . national accident helpline . retrieved 18 may 2013 . 2012 buyout track 100 league table . the sunday times . retrieved 18 may 2013 . national accident helpline launches specialist claims advice websites . national accident helpline . retrieved 18 may 2013 . mobile sites launched by accident claims specialist . pr web . uk.prweb.com . retrieved 18 may 2013 . national accident helpline launches new knocked down advertising campaign . lifestyle news . lifestyleinfo.eu . retrieved 22 may 2013 . national accident helpline launches new grapevine tv advert . pr web . prweb.com . retrieved 22 may 2013 . help stop nuisance calls national accident helpline . www.national accident helpline.co.uk . retrieved 2016 03 04 . national helpline pulls email marketing and calls for industry to crack down on nuisance calls . the drum . retrieved 2016 03 04 . nah and seven personal injury law firms launch ethical marketing charter . www.legalfutures.co.uk . retrieved 2016 03 04 . sign up to the ethical marketing charter . ethical marketing charter . retrieved 2016 03 04 . charter launched to exorcise nuisance marketing in personal injury sector solicitors journal . www.solicitorsjournal.com . retrieved 2016 03 04 . claimant lawyers take lead on ethical marketing pledge . law society gazette . retrieved 2016 03 04 . reclaim my time national accident helpline . www.national accident helpline.co.uk . retrieved 2016 03 04 . brits waste two working days a year on nuisance calls and texts . cable.co.uk . retrieved 2016 03 04 . consumer two days wasted on nuisance marketing . www.yorkshireeveningpost.co.uk . retrieved 2016 03 04 . air ambulance will benefit from claims management firm s fundraising . northants telegraph . www.northantstelegraph.co.uk . retrieved 23 april 2014 . national accident helpline supports brain injury charity . pr web . www.prweb.com . retrieved 20 may 2013 . national accident helpline team breaks fundraising target . national accident helpline . retrieved 20 may 2013 . national accident helpline raise funds for birt . the disabilities trust . thedtgroup.org . july 2012 . retrieved 22 may 2013 . richard remembers the underdog . the disabilities trust . thedtgroup.org . 23 january 2013 . retrieved 22 may 2013 . external links edit official website national accident helpline on twitter national accident helpline on facebook national accident helpline s channel on youtube retrieved from https en.wikipedia.org w index.php title national accident helpline & oldid 744139895 categories privately held companies of the united kingdomcompanies established in 19931993 establishments in the united kingdomcompanies based in northamptonshirehidden categories articles lacking reliable references from may 2013all articles lacking reliable references navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 13 october 2016 at 10 34 . text is available under the creative commons attribution sharealike license ; 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