software founded 1990 headquarters atlanta ga united states key people gideon hollander founder and co ceo guy yair co ceo products desktop and process optimization software revenue 25.8 m usd 2007 number of employees 100 website www.jacada.com this article contains content that is written like an advertisement . please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view . february 2016 learn how and when to remove this template message jacada inc. and jacada ltd commonly referred to as jacada pronounced jah kah dah nasdaq jcdaf is a multinational software technology company that develops licenses supports and sells computer software designed to improve interactions between businesses and their customers . jacada engages in the development marketing and support of mobile customer service visual interactive voice response customer experience management and process optimization solutions that automate customer service processes . the company was formerly known as client server technology ltd. and changed its name to jacada ltd. in august 1999 . jacada ltd. was founded in 1990 and is headquartered in herzliya israel with corporate offices in atlanta ga united states . current products and services edit jacada s products include jacada workspace agent desktop which unifies customer interaction tools and provides a single access point to various mission critical applications required by the customer service representatives to complete a customer interaction ; jacada visual ivr a visual interactive voice response product which enables end users to engage in a mobile self service session through smart phones tablets or other smart devices that visually map out the steps of the customer service interaction ; jacada advisor a product designed to help call centers enhance customer service by providing real time agent guidance ; jacada integration and automation a non invasive integration solution that allows companies to web enable and integrate their microsoft windows client server 1 2 and web based applications without modifying or changing existing applications ; jacada agent scripting which guides the customer service agent through an optimized interaction with the customer ; jacada workflow that creates industry standard business process management workflows ; jacada hostfuse a software solution for integrating core host centric business systems ; jacada interface server which generates graphical user interfaces for mainframe and midrange software applications ; jacada also provides professional services which include training consulting solution support and maintenance and product support and maintenance . jacada ltd. sells its products directly in north america europe asia and latin america as well as through system integrators partners and call center outsourcers . history edit jacada was founded in 1990 under the company name client server technology . the original vision of the company was to help organizations leverage and re use their significant investments in legacy systems . in 1997 the company introduced its first java based web to host product branded jacada . in 1999 jacada changed the company name from client server technology ltd. to jacada ltd. jacada went public in october 1999 and its shares are traded on nasdaq under the symbol jcda . 3 in january 2008 jacada sold its legacy business to software ag for 26 million in cash . 4 this transaction included the intellectual property and related customer contracts associated with the jacada legacy products terminal emulator jacada studio jacada innovator jacada interface server and jacada integrator . under the terms of the transaction jacada retained the right to develop market sell and support jacada interface server and jacada hostfuse in support of its call center solutions business . 5 references edit jcdaf profile otcqb http www.javaworld.com article 2077631 em javaworld em news briefs 3 1 97 . html page 2 http www.itjungle.com two two051904 story03.html nasdaq jcda nasdaq jacada announces sale of its application modernization business to software ag for 26 million december 20 2007 reuters jacada decides to focus on growth december 20 2007 seeking alpha retrieved from https en.wikipedia.org w index.php title jacada & oldid 711215440 categories crm software companiessoftware companies of israelbusiness software companieshidden categories articles with a promotional tone from february 2016all articles with a promotional tone navigation menu personal tools not logged intalkcontributionscreate accountlog in namespaces article talk variants views read edit view history more search navigation main pagecontentsfeatured contentcurrent eventsrandom articledonate to wikipediawikipedia store interaction helpabout wikipediacommunity portalrecent changescontact page tools what links hererelated changesupload filespecial pagespermanent linkpage informationwikidata itemcite this page print export create a bookdownload as pdfprintable version languages add links this page was last modified on 21 march 2016 at 15 31 . text is available under the creative commons attribution sharealike license ; 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