optic network . mstar.net and mstar prime time are separate internet providers . if you are trying to reach mstar prime time concerning your internet account on the utopia network please visit the prime time website for more information.http slc.ptcomm.tv index.php if the answer you need can t be found on this site or you just want to speak to a real person please choose from the selection below to receive personalized contact . customer service billing tech support phone 1 877 365 5465 email customerservice mstar.net headquarters mstar.net l.l.c. 265 e 100 s suite 260 salt lake city ut . 84111 customer service via e mail general support customerservice mstar.net web page support websupport mstar.net accounting questions accounting mstar.net