set your location now and get the most relevant ticket and travel information available clear go we will not share your location information with any third parties sign up log in 0 basket 0 ticket location close please set your location set your location now and get the most relevant ticket and travel information available clear go we will not share your location information with any third parties please note we will use cookies to store your location and provide a better website experience . by continuing to use this website you consent to this and you can view our cookie policy here . 0 basket menu home plan a journey maps tickets timetables service updates help & contact sign up log in search close search go home more about us about stagecoach merseyside and south lancashire discover key information about stagecoach merseyside and south lancashire s operations including information on our passengers staff services fares fleet and environment . we run safe reliable clean punctual and comfortable bus services through merseyside cheshire south lancashire and parts of greater manchester . you can also find out more about our parent company stagecoach uk bus . merseyside and south lancashire annual report merseyside and south lancashire annual report pdf key facts key facts our passengers our staff our services our fares our fleet our environment key facts may 2013 april 2014 42.05 million passengers 18.21 million miles operated 1 197 employees 407 buses 99.4 % reliability 3.1 million investment follow us and tweet your questions and comments to stagecoachmcsl . our passengers passengers numbers increased by over 2.6 million people from 2014 to 2015 . in total we carried 42.05 million customers on our buses over the year an increase of 6.6 % compared with 2013 . our birkenhead depot reported a 20 % year on year rise in passenger journeys due to the success of the company s number 1 liverpool to chester service which stops at chester zoo blue planet and cheshire oaks and the number 38 bus which runs from heswall to bromborough connecting people to shopping site croft retail park . our chester depot has also witnessed significant growth with passenger numbers growing by 13 % compared to last year . the new x8 liverpool to chester service which covers cheshire oaks and other key north west retail destinations has proved popular with passengers with 240 000 passenger journeys being completed in just 10 months . trips on the chester city sightseeing tour have also continued to rise as we see more tourists and retail opportunities in the area . we have also seen a 24 % increase in students in merseyside taking advantage of our local bus services due to our low cost anytime travel unirider plus bus ticket . our staff we re a major employer our area and we hire locally based staff . right now we have 960 drivers 165 engineers and cleaners 65 supervisors and managers four apprentices we invest in all our staff running an extensive training programme and annual certificate of professional competence cpc courses for all drivers . our supervisors and management staff all have the necessary qualifications for their professions . our staff we re a major employer our area and we hire locally based staff . right now we have 960 drivers 165 engineers and cleaners 65 supervisors and managers four apprentices we invest in all our staff running an extensive training programme and annual certificate of professional competence cpc courses for all drivers . our supervisors and management staff all have the necessary qualifications for their professions . our fares we offer value for money fares and tickets including standard single fares and unlimited travel zone tickets . we also have a range of special tickets for students young people and jobseekers . we pride ourselves on offering some of the lowest ticket prices in our region . we believe in delivering a reliable cost effective service to encourage more people to get back on the bus . in july 2015 we implemented a new pricing structure for young people throughout merseyside and cheshire . the age limit for all child tickets has now been increased to aged 18 years and under and the newly named young persons tickets are all half the adult fare on any stagecoach bus journey . where we have needed to increase fares on selected tickets we have kept increases to an overall rise of just 2 % . to the nearest 10p our fleet we operate a fleet of 407 buses of which we replaced 23 over the past year with a total investment of over 3.1 million . 100 % of our fleet is now low floor to provide easy access for the elderly disabled and customers with buggies and wheelchairs . we operated a total of 18.21 million miles over the year which was up by 6.9 % over the previous year . all of our vehicles are inspected and serviced by our engineers at least every four weeks . they are maintained to a much higher standard than the legal minimum to ensure safety and comfort . our managers and supervisors carry out rigorous quality assurance checks on all aspects of our planned preventative maintenance system . every vehicle is cleaned daily with additional valets every 14 days . servicing our buses our vehicles are inspected by our engineers at least every three weeks and maintained to much higher standards than the legal minimum to ensure safety and comfort . free wi fi last year we introduced free wi fi to buses on routes 59 and 61 in preston and plan to roll this out further . our environment we used almost 105 million litres of diesel last year an average of 7.99 miles per gallon . we work hard to lower fuel consumption and our drivers have all completed safety and fuel efficiency driving courses . following a successful trial at gillmoss depot we rolled out 30 % bio diesel fuel to our entire fleet from april 2014 . as well as providing improved fuel economy this reduces the amount of mineral oil required in our fuel . vehicle engines must meet increasingly tough emissions regulations with all new deliveries being of at least euro 5 standard . we have taken a trial euro 6 vehicle which is in use to help the manufacturer perfect and refine the performance of this next generation engine technology before wider roll out . over 80 % of our fleet meets at least the euro 3 standard with 55 % of our fleet meeting euro 5 emission levels . we recycle most of our waste such as paper litter used oils filters batteries parts etc. we also recycle the water that we use to wash our buses every night . our average recycling rate is 98.4 % . contact stagecoach in merseyside and south lancashire change area close please set your location set your location now and get the most relevant ticket and travel information available clear go we will not share your location information with any third parties show contact information head office and ticket enquiries opening hours our switchboard is open from 09 00 to 17 00 monday to friday . please see below for depot information scroll table horizontally to view table content head office disability helpdesk 0151 545 2551 birkenhead 0151 645 8661 chester 01244 381461 preston 01772 255777 liverpool 0151 330 6200 email enquiries.merseyside stagecoachbus.com disability helpdesk email merseyside.disabilityhelpdesk stagecoachbus.com postal address head office gillmoss bus depot east lancashire road liverpool l11 0bb feedback we really value your opinion on how we are doing please feel free to drop us an email or write to us . press enquiries email cobban thisisinfluential.com follow us follow us on twitter stagecoachmcsl to get service updates ask a quick question or tell us about your experiences travelling with stagecoach whether it s good or not so good . please remember to include details of the route date and time of the bus journey you were on . lost property if you have a lost property enquiry please contact the depot in the area you were travelling in when you lost the item birkenhead depot 0151 645 8661 chester depot 01244 381461 liverpool depot 0151 330 6200 preston fleetwood and chorley depots 01772 255777 guide to tickets please see our guide to tickets for a summary of our tickets and passenger types in the west of england and if you still have a question please call or email us . legal identity glenvale transport ltd. t a stagecoach merseyside & south lancashire a company registered in england 03990677 whose registered office is daw bank stockport cheshire sk3 0du . online sales help smartcard help for smartcard enquiries eg help with using the e shop delivery issues cards not working lost or stolen tickets etc. please contact us telephone 0345 810 1000 or email customer.support stagecoachsmart.com lines are open 07 00 to 22 00 7 days a week excluding christmas day . calls are charged at geographic rates the same as 01 02 numbers and are included in call packages from both landlines and mobiles . lost paper tickets merseyside and south lancashire please use our online form to report your lost or stolen ticket or you can contact your local stagecoach bus office . telephone 0151 330 6200 or email enquiries.merseyside stagecoachbus.com paper ticket help for online paper ticket enquiries eg unirider tickets please contact us telephone 0141 352 4462 or email online.sales stagecoachbus.com lines are open 09 00 to 17 00 monday to friday excluding bank holidays . timetable help traveline if you can t find the timetable information you need on our website please contact traveline for full timetable information . they re open from 07 00 to 22 00 on weekdays and 08 00 to 22 00 at weekends . telephone 0871 200 22 33 calls cost 12p per minute plus your phone company s access charge charges from other providers or mobiles may vary . stagecoach head office if you still haven t found what you re looking for please call tweet or email our stagecoach merseyside & south lancashire head office from 09 00 to 17 00 monday to friday . telephone 0151 330 6200 twitter stagecoachmcsl email enquiries.merseyside stagecoachbus.com close please set your location clear go we will not share your location information with any third parties you might also be interested in help and contact get all the help and info you need on our website and services . guide to tickets get info on all the tickets we offer in your area . megarider get megarider our most popular ticket . explore our website contact us about us careers promos and offers news and blog timetables plan a journey where does stagecoach operate other websites stagecoach group external link megabus.com external link oxford tube external link plusbus scottish citylink external link supertram external link traveline external link virgin trains east coast external link terms of website use online sales terms and conditions accessibility statement advertise on our buses code of practice conditions of carriage cookie notice customer charter modern slavery act transparency statement feedback on our site 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