instant answers semantic search virtual assistant sentiment analysis support ticketing auto responses canned responses community e mail management live chat natural language ticketing priority classification social media ticketing surveys e commerce e commerce search long tail seo cross selling integrations desk integration facebook chat bot integration google integration mobile integration service cloud integration zendesk integration chatbots customers technology artificial intelligence how does inbenta find answers integrating inbenta natural language technology semantic clustering the meaning text theory demo about us press newsletter offices careers contact us team blog english espa ol catal fran ais portugu s nederlands deutsch do you have any questions features customers technology blog about us english espa ol catal fran ais portugu s nederlands do you have any questions achieve over 90 % customer self service improve support staff efficiency and customer satisfaction with an ai powered self service solution learn how schedule a demo our clients testimonials 90 % of incoming users now find answers in our support page . fernando gouveia director business development at xapo in just a few months we achieved an 89 % self service rate . mark deaton head of customer success goanimate inc. after one month we saw yoy visit growth to our community of over 500 % . stacey potts help suite & community forum manager mindbody we are already seeing a 7x roi in various languages . zo silver head of user advocacy change.org we anticipate deflection to be 35 % of incoming ticket volume . julian t. peebles senior director global customer care at coupa software we now have 20 % conversion from search to cart and 35 % click to cart efficiency . jared lee vice president e commerce fc organizational products i love the integration between zendesk and inbenta megan mccluskey customer experience manager at ingersoll rand schlage the self service ratio on our website has seen spectacular growth . don van arem service manager knab bank we reduced our incoming emails by nearly 90 % christina stembel founder farmgirl flowers more than 30 % of incoming e mails are now deflected . luciane franciscone corporate marketing general manager lojas renner ... significantly reduced incoming phone calls to our call center . ricardo birtel operation and it director at multiplus sa we have reduced our incoming support emails to almost a third of what it was . toby kelly knowledge base developer at trane residential our patented technology makes the difference quick deployment you need results . our deployment to your website is the fastest in the market . natural language processing our software understands the meaning behind your customers questions . multilingual more than 20 languages are natively and fully supported and the list is growing . how it works what are you interested in customer support self service chatbots e commerce search schedule a demo try our ai powered intelligent search do you have any questions achieve over a 90 % self service rate customers want a search engine to bring to them results that will match what they want not what they typed . too often search engines provide results to items that are typed . inbenta provides search results based on the overall meaning of the query and provides the best results . seamless integrations zendesk official partner learn more desk.com official app learn more and many more full list finally a platform that understands customers 90 % of incoming users now find answers in our support page . fernando gouveia director business development at xapo in just a few months we achieved an 89 % self service rate . mark deaton head of customer success goanimate inc. after one month we saw yoy visit growth to our community of over 500 % . stacey potts help suite & community forum manager mindbody we are already seeing a 7x roi in various languages . zo silver head of user advocacy change.org we anticipate deflection to be 35 % of incoming ticket volume . julian t. peebles senior director global customer care at coupa software we now have 20 % conversion from search to cart and 35 % click to cart efficiency . jared lee vice president e commerce fc organizational products i love the integration between zendesk and inbenta megan mccluskey customer experience manager at ingersoll rand schlage the self service ratio on our website has seen spectacular growth . don van arem service manager knab bank we reduced our incoming emails by nearly 90 % christina stembel founder farmgirl flowers more than 30 % of incoming e mails are now deflected . luciane franciscone corporate marketing general manager lojas renner ... significantly reduced incoming phone calls to our call center . ricardo birtel operation and it director at multiplus sa we have reduced our incoming support emails to almost a third of what it was . toby kelly knowledge base developer at trane residential how it works in less than 2 minutes latest posts friday 7th october 2016 inbenta weekly digest october 7 2016 another week in the books as the calendar officially flips to october . aside from the normal monday friday this week also marks the annual dreamforce conference at which inbenta joined more than 100 000 professionals from every corner of the tech world to share ideas stories inspiration and connections . while you were head down in work or exhaustively pacing the expo floor at dreamforce we kept an eye on what s going on with e commerce search and sales . read more thursday 6th october 2016 reach a wider audience with multilingual chatbots chatbots have been dominating the press of late . though they d gotten a fair amount of coverage in the past facebook s launch of a bot development platform for messenger kicked the chatbot fervor into high gear . read more monday 3rd october 2016 inbenta ranked among top ai companies by crunchbase forbes crunchbase the world s go to database for innovative companies and products recently released its list of the top 25 artificial intelligence ai startups worldwide with inbenta checking in at 11 . read more about inbenta is a company specialized in artificial intelligence and natural language processing with offices in usa france spain brazil and chile . twitter stream contact us address 777 mariners island blvd. suite 220 san mateo ca 94404 usa phone 1 408 213 8771 email moc.atnebni ofni careers we believe outstanding people provide outstanding service . develop your professional career at inbenta and work in a rich challenging environment . would you like to be an inbentor please e mail us at moc.atnebni sboj countries usa spain catalonia brazil france chile netherlands mexico germany uk copyright 2008 2016 inbenta technologies inc. privacy policy we use our own and third party cookies to improve your experience and our services analyzing browsing on our website . if you continue to browse you agree to use . you can get more information 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