home training overview ux conference ux certification in house training online seminars consulting overview benchmarking expert design review ia & navigation analysis usability testing ux strategy consulting in house training reports articles about nn g overview people why nn g contact news history books search home training consulting reports articles about nn g evidence based user experience research training and consulting nn g conducts groundbreaking research evaluates user interfaces and reports real findings not just what s popular or expected . with our approach nn g will help you create better user experiences and improve the bottom line for your business . training learn from the user experience experts who conduct nn g s research ux conference in person full day training courses offered around the world ux certification increase your authority with nn g s exam based credential program online seminars 1 hour remote learning for specialized ux topics training full day immersive courses and ux certification by the user experience experts . london november 5 11 nov 5 11 las vegas december 3 9 dec 3 9 all location & courses latest articles frequency & recency of site visits 2 metrics for user engagement oct. 9 2016 international b2b audiences top 5 ways to improve your site for global users oct. 9 2016 net promoter score what a customer relations metric can tell you about your user experience oct. 2 2016 consulting consulting get help evaluating your design developing your strategy and training your team . learn more about our services . reports reports richly illustrated reports include case studies and actionable design guidelines browse all reports recent research b2b website usability for converting users into leads and customers announcement jakob nielsen keynote nyc london and las vegas 2016 aug. 22 2016 latest articles & announcements frequency & recency of site visits 2 metrics for user engagement oct. 9 2016 international b2b audiences top 5 ways to improve your site for global users oct. 9 2016 net promoter score what a customer relations metric can tell you about your user experience oct. 2 2016 6 tips for successful personalization oct. 2 2016 5 information architecture warning signs in your analytics reports sept. 25 2016 28 tips for creating great qualitative surveys sept. 25 2016 design thinking builds strong teams sept. 18 2016 augmented reality what does it mean for ux sept. 18 2016 more articles more announcements popular topics application design e commerce design eyetracking human computer interaction information architecture intranet design interaction design mobile and tablet design persuasive design research methods user testing web usability web writing & content strategy follow us subscribe to our weekly ux newsletter jakob nielsen s alertbox visit don norman s website www.jnd.org visit bruce tognazzini s website www.asktog.com subscribe to our rss feed about contact information about us why nn g return policy copyright 1998 2016 nielsen norman group all rights reserved .