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customers on the channels on which they operate . manage your customer enquiries with our comprehensive suite of contact centre speech and self service products . contact centres customer experience solutions managed services microsourcing on demand contact centres speech solutions serve your customers on demand contact centre we developed a strong partnership in a short time which allowed us to work extremely well together over the two months of our engagement . metricon home builders manager kelly millar metricon read case study latest insights want to know more about how to reach convert and serve your customers read our latest blogs and marketing guides . connect with us blog how to leverage your voice of customer data for win back campaigns using voc data to specifically target and segment your customers allows you to customise your win back strategy to their specific reasons for churning therefore increasing the efficacy of the campaign . blog 7 reasons your retail business needs sms a massive 91 per cent of adults have their mobile phone within arm s reach 24 7 according to a nielsen study . however despite the high smartphone penetration most australian retailers aren t tapping into the full potential of sms to increase sales improve the customer experience and reduce operating costs . here we reveal seven compelling reasons to tap into the power of sms . blog how to write better sms marketing messages plus free templates not all text messages are created equal . if you hope to achieve the impressive response and conversion rates sms marketing is known for it pays to remember a few golden rules when writing your sms marketing messages . blog why you hate running promotions prize promotions and competitions are often considered the lowest common denominator in any marketing plan and most marketers hate running them . here are the 10 things clients hate about promotions reasons for this loathing and how to avoid these nightmares ... subscribe to our mail list 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