give us a call usa 1 800 305 5771 germany 49 2203 1857 0 europe uk 44 0 208 018 8000 asia 86 10 82825011 for businesses for developers products resources about voxeo contact us contact us by chat email phone give us a call usa 1 800 305 5771 germany 49 2203 1857 0 europe uk 44 0 208 018 8000 asia 86 10 82825011 support for businesses solutions view by industry try voxeo now enhance customer service lower contact center costs integrate mobile channels replace outdated ivr engage social customers deliver outbound notifications secure customer data we simplify tough business challenges . banks & financial healthcare service providers & telcos retail utilities travel & tourism government digital interactive agencies solutions tailored to your unique business needs . get started fast and easy with no strings attached . try it free for developers try voxeo right now no hassles no cost no worries . click to get started . application lifecycle management ivr migration tools mobile development framework sip application server the evolution ivr developer portal voicexml ivr platform apis voxeo university free downloads look no further . voxeo has the platforms and tools you ve been searching for . products try voxeo right now no hassles no cost no worries . click to get started . voxeo cxp voiceobjects voxeo prophecy ivr aspect contact center cross channel analytics cloud hosting put the latest standards and technologies to work for you . resources need some answers check the glossary choose a topic ... whitepapers analyst reports collateral case studies training developer portal a plethora of resources explore . learn . share . whitepapers articles and product collateral . what is voicexml what is ccxml what is xml ivr application monitoring ivr specification ivr load testing ivr prompt recording assured ivr solutions ivr vs. xml xml vs. telephony apis wap vs. xvr dialogic about voxeo come work at voxeo want to chat contact us our story customer obsession press releases voxeo culture voxeo blogs work at voxeo contact us what we re passionate about and why we re different . read to learn more about voxeo . your customers are talking texting tweeting transacting . be everywhere . with cxp 14 it s easy to deliver mobile enhanced multi channel self service . voxeo cxp advantages our multi channel application platform . the foundation for advanced communications . carrier grade standards based cloud premises or hybrid service provider platform look to the sky . get to know zipwire . our 100 % cloud omni channel contact center . check out zipwire take the % out of ivr . 100 % standards based future proof used by 250 000 developers customer tested and analyst approved . explore prophecy ivr cxp mobile self service service provider platform cloud contact center prophecy ivr platform the voxeo difference customer service is more than lip service . it s our obsession . our customer first commitment is a core value that sets us apart from the competition . behind every voxeo person product and process is a collective desire to exceed expectations and earn your business for life . we call it customer obsession . see how we make a difference implementing self help has increased customer satisfaction and significantly reduced costs resulting in an roi of 100 % within eight months from deployment . after implementing the ivr self service portal we deployed additional channels such as text and mobile web with minimal additional it support . and it was seamless for customers . senior it architect financial services company technical vp deutsche telekom five steps to serving customers in a mobile world customers expect a unified experience and superior service tailored to their communication preferences . here are 5 steps you can take to successfully engage today s mobile customers . read now the true cost of ivr migration modern standards based ivr is proven to lower application and infrastructure maintenance costs while introducing new ways to optimize and enhance customer interactions . what are the hard costs and opportunity costs of not migrating read now voice is no longer enough why mobile self service take a tour of our office upgrade your ivr learn about security suite case study cloud strategies for lower tco higher reliability and a competitive edge get insights from frost & sullivan analysts and learn why csc upgraded to voxeo s secure cost effective hybrid cloud infrastructure . read the case study no hassles no headaches no kidding . developers try voxeo free get the highlights oficmi s new mobile research . read the whitepaper latest achievements bt collaborates with voxeo multi channel cloud self service deployed worldwide shortlisted vendor ovum decision matrix jd williams selects voxeo read about the retail self service portal whitepapers leveraging outbound ivr and sms as a competitive advantage seven critical success factors proactive customer service and targeted personalized marketing using outbound ivr and sms is an inexpensive way to differentiate your business build customer loyalty and generate more revenue . if you are ready to experience the advantages of proactive outbound communications here are the seven critical success factors you need to understand first . read more 5 ways to scale your twitter support use twitter as a way to proactively engage with customers to create positive experiences resolve issues and build stronger loyalty . read more icmi survey summary build a mobile customer strategy for 2013 and beyond read this whitepaper sponsored by voxeo for highlights of icmi s latest research and key benefits of developing a mobile strategy for 2013 and beyond . read more unified self service delivering on the value of multi channel customer interactions consumer expectations for speed convenience and on demand information have skyrocketed . while speech and touch tone driven self service phone portals are now commonplace few companies have adapted their communication and support strategies to take advantage of the widespread adoption of additional interaction channels such as sms im mobile web and even social networks like twitter . learn how your company can enhance service lower costs and increase revenue by expanding the ways in which you communicate with your customers . read more the power of personalization optimizing customer self service for increased loyalty and cost savings engaging customers in streamlined and relevant interactions enhances the customer experience increases loyalty and improves adoption of self service channels . understand trends driving demand for personalized customer service the business impact and more . read more the ins and outs of outbound ivr outbound ivr and sms offers companies the ability to provide proactive customer service deliver important notifications expedite collections and more . explore the business case for outbound and the critical success factors you need to know about before getting started . read more best practices in outbound customer interactions companies worldwide use voxeo to deliver timely targeted outbound notifications and reminders . this paper outlines eight best practices for the delivery of successful outbound ivr and sms campaigns . read more 9 critical capabilities to demand from your ivr cloud hosting provider contact centers are faced with the conflicting customer support goals of improving customer retention and loyalty while lowering operational costs . cloud hosting offers quick startup instant access to new features on demand scalability affordable disaster recovery options and significantly reduced capital outlay . learn nine important characteristics to look for in an ivr cloud hosting provider . read more hampering the human hacker and the threat of social engineering social engineering or human hacking is on the rise as a way for thieves to gain access to private customer data and accounts . the statistics are alarming . for instance the global cost of fraud and identity theft is now estimated to be over 200 billion per year . learn more and find out what you can do to protect your customers and your business . read more maximizing customer value with proactive outbound contact this paper by ovum analyst keith dawson takes a look at some of the new ways that proactive outbound can add value to your customer relationships . keith shares how outbound notifications have evolved data on customer preferences and best practices . read more opus research advisory hosted voice biometrics key to scale and flexibility many companies are turning to voice authentication in the cloud as an attractive option that eases adoption improves scalability and enables pay per use pricing . read the opus research advisory by sr. analyst dan miller . read more cashing in on the customer experience 7 steps to revolutionize your bank s customer service strategy for financial institutions the ability to efficiently and effectively engage and serve customers will prove to be a major competitive differentiator that results in increased customer acquisition loyalty and lifetime value . learn the 7 steps you should take now to implement customer experience improvements that impact the bottom line . read more healthcare trends for 2013 renewed focus on the customer experience delivering a best in class self service experience is a big enough challenge on its own . healthcare companies have the added responsibility of securing sensitive information complying with stringent hipaa regulations and controlling costs . read our whitepaper to understand critical features and expertise to look for when deploying self service in healthcare . read more 5 steps to serving customers in a mobile world embracing the evolution to a contact center and communications strategy that serves the mobile customer is just the beginning . effectively implementing such a strategy takes an understanding of how to build and manage customer relationships in an evolving multi dimensional communications landscape . read more see what we re thankful for this year https t.co zdueqhlnrr aspect cloudrt aspectsoftware find out how pharos solution built on aspect cxp enables healthcare providers to access data to improve care https aspect cloudhalloween costume contest at the aspect cloud office https t.co ltaw6eklr4 aspect cloudrt aspectsoftware aspect s tobias goebel talking about the potentials of interactive text response itr in automotive . iacnyc http t.c aspect cloud see what we re thankful for this year https t.co zdueqhlnrr aspect cloudrt aspectsoftware find out how pharos solution built on aspect cxp enables healthcare providers to access data to improve care https aspect cloudhalloween costume contest at the aspect cloud office https t.co ltaw6eklr4 aspect cloudrt aspectsoftware aspect s tobias goebel talking about the potentials of interactive text response itr in automotive . iacnyc http t.c aspect cloudsee what we re thankful for this year https t.co zdueqhlnrr aspect cloudrt aspectsoftware find out how pharos solution built on aspect cxp enables healthcare providers to access data to improve care https aspect cloudhalloween costume contest at the aspect cloud office https t.co ltaw6eklr4 aspect cloudrt aspectsoftware aspect s tobias goebel talking about the potentials of interactive text response itr in automotive . iacnyc http t.c aspect cloud join the conversation for businesses for developers products resources about voxeo contact us copyright 2016 aspect software inc. newsletter sitemap privacy policy terms of use dev portal try free want to chat click here . x ready to talk to someone right this second we re live ready to help in any way we can . let s go x you look nice let s keep in touch . please visit us at aspect.com and contact us to join our newsletter . phonethis field is for validation purposes and should be left unchanged .