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their most precious assets their customers . why because etech s commitment to continuous improvement next generation technology and growing and empowering our people results in a solution that works . voice chat email social media etech is here to communicate with your customers when and how they choose . etech believes in making a remarkable difference for you and your customers . with our industry leading services and innovative technology solutions like our etech monitoring solutions division etech provides you with deeper insights into your customer interactions . etech s services enable you to enhance customer experience increase sales results meet all corporate governance requirements and obtain a competitive edge over your competition allowing you to increase market share . learn more about etech global services etech video recent news the race for customer service excellence is on an interview with etech s jim iyoob etech is proud to announce new leadership in texas centers to drive revitalization and deliver outstanding customer experiences etech s ice click to chat and qeval marches ahead with new upgrades and features view case study etech global services uses live chat support to raise college enrollment global telecommunications provider improves hispanic customer win back program global telecommunications leader improves sales conversion with robust quality assurance solution view employee announcements this month s leadership development new leader assimilation aspiring manager and sexual harassment prevention . 60 new call center jobs are open in our lufkin texas center . apply now view awards technovation award the technovation award recognizes innovation in products and services within the industry . view recent blogs enhance call center productivity with hr involvement 3 ways to create authentic and relevant connection with your team call center myths vs reality how to avoid frustration and still lead with patience four vendor management tips to make outsourcing a win win venture view quick contact message 5 3 sign up to newsletters submit please note employment applications will not be accepted through this form . visit careers . testimonials etech s ability to provide quality b2b leads for suddenlink communication s outside sales representatives has been fantastic . their ability to get through the gatekeeper to the decision maker has resulted in very generous conversion rates and great incremental revenue . i would recommend etech to others in need of sales assistance . marketing business services suddenlink communications etech is a very valued partner who ensures a quality interaction with customers resulting in a great customer experience and improved results . vp of marketing national university through our partnership with etech global services we have reduced our chat costs and increased conversions and order value . this program has brought in 60 % incremental revenue and is a clear winner . vp of ecommerce fortune 500 telecommunications provider etech global services helped us reach our hispanic customers in a meaningful way . we couldn t be happier with the return on investment results . operations manager leading telecommunications provider etech global services helped us reach our customers in a meaningful way . vice president of marketing leading media entertainment and communications company the etech solution has exceeded every one of my plate s expectations and has delivered an astounding roi of 218 % sean kennedy vice president of my plates etech has become a superb business partner and to say i have been impressed is an understatement . their on boarding process for new clients high caliber sales agents and training have been excellent . sales director leading financial institution about us company information news room events awards industry solutions banking and finance cable education healthcare retail telecommunications travel services web chat sales customer service tech support 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