global corp. is one of the largest providers of accessible consumer financial services in the world . by providing a wide variety of innovative and accessible financial solutions for over 30 years via a technology enabled web based underwriting and approximately 1 300 retail locations throughout the world we at dfc global are continuously fulfilling our commitment to meet the needs of everyday consumers and business owners in the most socially responsible way . what we stand for vision to democratize money by building the most socially responsible and far reaching world financial institution where all can find accessible financial solutions . mission we believe in empowering all . by bringing integrity to everything we do we provide financial solutions that make lives better . values empowerment we give opportunity integrity doing the right thing innovation curiously exploring how to make things better grit striving for excellence empower yourself we are leaders who are the best we can be to effect outcomes . we take ownership to improve our roles and our interactions . empower your team we give each other opportunity freedom and support to make decisions achieve goals and reach aspirations . empower our customer we look for solutions to provide opportunities for our customers to improve their financial freedom . empower our community we lift up the community in which we serve and act to ensure our impact is socially responsible . accountability we lead by example and follow through on our commitments to customers and to each other . we strive to do what we say we will do . doing the right thing we have the courage to do the right thing and abide by the highest standard of ethics for our customers our community and each other . we act with integrity candor and professional demeanor in all interactions . trust and respect we treat our colleagues and customers with courtesy and respect . we trust each other to act with integrity . diversity and inclusion we are open minded and appreciate the contribution of others with diverse backgrounds and perspectives . continuous improvement we are curious and look for new and better ways to incorporate excellence and improvements in our roles . impactful we have the ability to see that even small changes can make a huge difference . creativity we are creative and have the freedom to innovate and implement new opportunities to improve the customer experience and employee happiness . adaptability we are flexible and strive to adapt to the changing demands of our company and customers . we support our ability to reinforce success and abandon failure . optimistic tenacity we are proactive and solutions based when faced with obstacles . we strive to achieve all our goals . passion for results we demonstrate a positive and passionate attitude . we have an unwavering desire to make a difference . bias for action we have a bias for action in our roles and exceed expectations . we demonstrate a sense of urgency to get things done on time and to high quality standards . speed we are thorough in our work and do not make rash decisions . but we also have the confidence to not over analyze to use our professional judgment to make decisions quickly and enact efficient solutions and move to the next task at hand . our story since our founding in 1979 as the monetary management corporation dfc global has provided accessible and convenient financial services to unbanked and under banked consumers . now with over 10 million customers in approximately 1 300 retail locations worldwide dfc global is one of the largest and most diversified providers of non standard consumer financial products in the world . even after more than 30 years of service dfc global continues to grow as we constantly find new innovative ways to serve and empower consumers worldwide . learn more our people our people . our strength bob stefanowski chief executive officer bob stefanowski is the chief executive officer of dfc global corp. prior to joining dfc in december 2014 he served as ubs investment bank s chief financial officer where he was responsible for a 200bn balance sheet and over 1.0 billion in annual earnings . before this role bob served as chairman and managing partner of asia and the america s for a ftse 100 listed private equity firm called 3i group based in london uk where he sat on 3i group s risk and investment committees . bob spent the majority of his career with general electric capital corporation where he was elected a company officer by the ge board of directors . during his 14 year career at ge bob held positions of increasing responsibility in m & a finance and sales . he served as the ceo of ge global media finance successfully restructuring a distressed equity and debt portfolio reducing non performing assets from over 40 % of the portfolio to less than 5 % . bob s last role with ge was president and ceo of ge corporate finance europe with overall responsibility for a 35 billion portfolio and over 2 000 employees . bob earned an mba in finance from cornell university is a fellow at the wharton school of business a visiting professor of management practice at oxford university and a member of the cambridge university china advisory board . he was appointed by then prime minister gordon brown as a trustee of the victoria and albert museum in london where he is chair of the investment and finance committees . bob is a past participant of the financial industry partners at the world economic forum in davos switzerland . dessa bokides chief financial officer dessa bokides is dfc global corp. s evp & chief financial officer . before joining the team in june 2015 dessa served as the cfo of alta colleges inc. a proprietary school system . dessa has a broad background in financial services . she was the global corporate treasurer for gmac financial services ally financial and the co chairperson for gmac ally bank during the financial crisis repositioning the bank from a state to nationally chartered bank and rebranding it as ally financial . she also represented the company with various banking and financial service regulators as well as bondholders and financial institutions to restructure the debt . she was the evp & cfo for prologis the largest industrial reit in the world . during her tenure prologis grew their assets from 18 billion to 40 billion through acquisitions and development . dessa was also the vp finance and treasurer for pitney bowes a large manufacturer professional services and leasing company with significant regulatory pressure . during almost a decade at goldman sachs she developed one of the first enterprise risk management systems sat on the firm wide risk steering committee and advised companies on capital structure ratings issues and commercial paper issuance . she founded and ran a global group for deutsche bank that advised clients on capital structure and liability management . dessa is a graduate from colorado college and received her mba from columbia university . mike mayer chief risk officer mike mayer is the chief risk officer of dfc global corp. before joining the team in april 2016 he served as chief risk officer for barclays us consumer lending business . here he was responsible for end to end risk management of a 24 billion credit card portfolio which generated an excess of 600 million in annual earnings . prior to his role at barclays mike served as the senior credit risk executive for bank of america s consumer and small business lending activities in north america where he oversaw a diverse financial product portfolio o over 120 billion in assets . mike spent 7 years of his career with capital one corporation where he held senior management positions in credit risk management underwriting product management and channel marketing . prior to his tenure at capital one mike was an engagement manager with mckinsey & company where he served clients in the telecommunications and technology sector . stuart howard united kingdom chief executive officer stuart howard is the chief executive officer for dollar financial uk . before joining dfc global corp. in november 2014 stuart was responsible for the strategy and operations of hvpe a 700 million market capital company as well as the management of the independent board . under his direction the company s share price appreciated by over 100 % and the share register was radically altered with the influx of new buyers . prior to his role at harbourvest stuart worked for 3i group plc where he established an internal control and corporate governance framework of the company holding senior positions within 3i infrastructure plc and 3i s quoted private equity plc. during the latter part of his 10 year career at 3i stuart served as the chief operating officer for asia and the americas and was instrumental establishing 3i s presence in latin america and growing the company s operations in china and southeast asia . zitah mcmillan rest of world chief executive officer zitah mcmillan is the chief executive officer of dollar financial rest of world which includes oversight of dfc operations in poland spain finland sweden and romania . prior to joining dfc in february 2015 zitah served as the executive director for international engagement and communications at the uk financial conduct authority our primary regulator in the uk . during her stint at the fca zitah transitioned the regulator from the financial services authority into the new conduct regulator as well as built and maintained regulatory relationships with regulatory authorities across the globe . zitah was also a member of the executive team at the department for work and pensions the largest government department in the uk responsible for the job centre plus network pensions service and disability service . as a senior civil servant she oversaw a radical overhaul of communications to job seekers and other customers of the department . she has previously held senior positions working with a variety of global consumer businesses such as l oreal and proctor & gamble on businesses as diverse as healthcare to growing the client base of the london agency . bruce cumming global chief information officer bruce has held a wide variety of roles of increasing responsibility during his 21 year career at dfc global and was appointed global chief information officer in january 2015 . bruce started his career as manager of the tax processing center for dfc s canadian subsidiary moneymart and most recently spearheaded the implementation of a digital retail point of sale system that improves the quality and level of service we provide our customers across the globe . alison perren chief people officer alison perren is dfc global corp. s evp & chief people officer . before joining the team in august 2015 alison was human resources director for group commercial & operations a 4.3 bn division of vodafone group plc one of the world s leading telecommunications groups . with over 30 years of international and multi sector experience alison has an extensive background in multicultural environments including start up turnaround m & a customer experience and transformation programs in manufacturing fmcg retail financial services and telecommunications . prior to vodafone alison held senior executive positions with a variety of multinational blue chip and private equity backed businesses based in the uk and europe . these include yum brands in europe pepsico international burger king eastern europe middle east & africa ford motor company europe and worldpay in the uk . alison brings deep functional expertise in organization effectiveness talent acquisition & development and employee relations bringing a wealth of experience in change leadership to dfc global corp. alison is a graduate of southampton university . bob stefanowski chief executive officer dessa bokides chief financial officer mike mayer chief risk officer stuart howard united kingdom chief executive