. in the meantime take a look through the 2016 digital catalog . stay informed be sure to sign up to receive the latest news from bushmaster on new products accessories & promotionals . we received your email . thank you for signing up . contact dealer & wholesaler orders bushmaster parts & accessories call phone 1 844 700 0870 mon fri 8 00 am 5 00 pm cst fax 1 256 327 2860 for international military law enforcement sales info bushmaster.com dealers and wholesalers please call 1 800 998 7928 mon. through fri. 8 00 am 5 00 pm fax 336 548 7801 for general question parts or repair customer service 1 800 883 6229 mon. through fri. 9 00 am 5 00 pm est technical support techsupport bushmaster.com company information info bushmaster.com important returns and repairs new policy message to provide enhanced repair and return service we are now requiring that consumers contact our customer ser vice team at 800 883 6229 to obtain a service request number srn prior to shipping any product to the company or authorized service center . this will allow for improved tracking of returns and ensure all consumers benefit from a faster and more reliable process . no return will be accepted without an srn on the shipping label . packages sent without the required srn will not be accepted and marked return to sender . we appreciate your cooperation and look forward to improving this process . address for all mail bushmaster firearms international p.o. box 556 madison nc 27025 warranty limited one year warranty bushmaster firearms international firearms are warranted to be free from defects in materials and workmanship . any such defect of which bushmaster firearms international is given written notice as provided below within one year and ten days from the date of first purchase by a customer will be remedied by bushmaster firearms international . this warranty is granted by bushmaster firearms international p.o. box 556 madison nc 27025 . to initiate a warranty claim call bushmaster customer service toll free 9 00 am to 5 00 pm e.s.t. monday thru friday 1 800 883 6229 to get a sr service request number for authorization number . warranty claims should state in writing the model and serial number of the firearm concerned a description of the difficulty experienced and the date of purchase . firearm shipment should be insured by the owner as bushmaster firearms international will accept no responsibility for loss or damage in transit . shipping and insurance charges for the return of a firearm to its owner will be paid by bushmaster firearms international llc if the related claim is a proper claim for warranty work . under no circumstances shall bushmaster firearms international be responsible for incidental or consequential damages with respect to economic loss or injury to property whether as a result of express or implied warranty negligence or otherwise . some states do not allow the exclusion of limitation of incidental or consequential damages so the above limitation may not apply to you . bushmaster firearms international will not be responsible for the results of careless handling unauthorized adjustments defective low quality reloaded or improper ammunition corrosion neglect ordinary wear and tear or unreasonable use . furthermore the liability of bushmaster firearms international under this warranty shall be limited solely to the obligation to repair or replace the firearm and to pay transportation and insurance charges for return of the firearm to owner . note handguns and long guns are classified as firearms or dangerous weapons . guns are surrendered by bushmaster firearms international with the express understanding that it assumes no responsibility for resale handling under local laws and regulations . note regarding lead ... discharging firearms in poorly ventilated areas cleaning firearms or handling ammunition may result in exposure to lead a substance known to cause birth defects reproductive harm and other serious physical injury . have adequate ventilation at all times wash hands thoroughly after exposure to lead & copy bushmaster 2016