our recent announcement confirming that we are looking at alternative ways of separating our rbs branches in england and wales in order to meet our commitment to the european commission . please rest assured that there is no immediate change for our customers . you can continue to use our banking services as normal and you don t need to do anything . we want to provide you with a more personal service with real people to talk to people who will listen to you and put your needs first . that s why we ve put local bank managers into our branches who are on hand to help you with any questions you may have . we ll stay in touch and contact you with any further developments giving you plenty of notice of any changes moving forward . for more information call 0800 210 0214 minicom 0800 068 1289 lines are open from 8am to 8pm monday to friday and 10am to 4pm weekends and bank holidays . want to know more if you have any further questions you may find the frequently asked questions section helpful . you can also call our dedicated helpline on the number below or speak to your regular contact and we ll be happy to help . helpline 0800 210 0214 minicom 0800 068 1289 opening hours 8am to 8pm monday to friday and 10am to 4pm weekends and bank holidays . calls may be recorded useful numbers personal banking 0345 900 0400 calling from abroad 44 131 242 0017 private banking 0345 301 4723 calling from abroad 44 161 210 3727 business banking 0345 307 0900 calling from abroad 44 131 242 0091 lines are open 24 hours a day 7 days a week . minicom 0800 0681 289 . calls may be recorded update your contact details online if you re registered for digital banking log in and update your details telephone call us on 0345 900 0400 minicom 0800 086 1289 in branch drop into a branch and we ll do it for you contact legal accessibility privacy faqs website t & cs the royal bank of scotland 2016 the royal bank of scotland plc registered in scotland no.sc090312 . registered office 36 st andrew square edinburgh eh2 2yb . financial services registered no. 121882 . authorised by the prudential regulatory authority and regulated by the financial conduct authority and the prudential regulatory authority .