published articles reports case studies blog ingo survey constituent voice for better performance management and impactconsultingour approach our approachwhy listening to others systematically through constituent voice tm can transform your organization light touch continuous feedback our consultants will help you build a system that saves time and money while amplifying your learning . interoperability the feedback commons provides you with the means to combine new and old data sets and combine listening across channels into a common analysis . benchmarks and predictive indicators test your theory of change through feedback loops with each of your most important constituent groups . reliable data becomes insight through dialogues with constituents . our ground truth solutions enable humanitarian actors to systematically listen and respond to the voices of affected people.learn moreconstituent voicethe recipe for our secret saucegiving the people you serve the power to speak for themselvesorganizations can ask the people who are intended to benefit from social change what they think about plans performance and reports . we call this constituent voice . constituent voice is a tool to manage performance rather than a form of evaluation and used in all our surveys . still feedback data is an early indicator of change taking place and can be triangulated with other evidence of results including objective measures and impact evaluations to enrich your understanding of what is happening now . it is often predictive of future outcomes . in developing the constituent voice method keystone has drawn from tested customer satisfaction techniques and has adapted them to the context of development where people s choice is often limited by the monopolistic position of aid agencies and government service providers.radical simpicityask 2 to 5 questions continuously across a representative sample of your constituents.net performancecluster responses by promoters passives and detractors.peer benchmarkinganalyse and compare your feedback with that of similar organisations.adaptive managementact on feedback and dialogue to increase promoters and decrease detractors . testimonials how do we know if the people are better off whether they gain or lose from our projects the answer is to ask them . they are the experts on their own condition . robert chambers if private markets can produce the iphone why can t aid organizations create and implement development initiatives that are equally innovative and sought after by people around the world the key difference is feedback loops . dennis whittle through this report you proved that you do appreciate the ideas and comments of your funders clients and partners . your request and insistence on comments clarifies and proves your caring and attention for your partners whether they are closely or lightly related to you . a past client our blogwhere you can gain a deeper understanding of our methods and our workthou shalt not only do what you are toldlike it or not those with the cash set the agenda . they influence where we work and what we focus on . that is not to say they choose the wrong things or that they don t take others views into consideration but never the less they choose . and the rest of us respond . it also affects how we measure and monitor our work reporting on the things donors want us to report on . this can be development data what is it good for keystone believes in the power of data and benchmarking to improve how we do development . however it is not always easy to come by . the international aid transparency initiative is supposed to make information about aid easier to access use and understand . it is the first and only standard for how organizations and governments are supposed to publish information about how they spend their money who it goes to and what it s for . however agencies peace direct introduces two way reporting to partnersinternational non governmental organizations often ask a lot of partners in terms of reporting requirements but how many provide reports in return this simple innovation introduced after receiving feedback from partners has changed the dynamic for ingo peace direct . peace direct which supports local peace building organizations engaged keystone to survey their partners about the state of the partnerships . they discovered that reporting to partners is an important step in accountability . tom gillhespy head of international what not to do with survey resultstoday we explain what not to do with the results of our partnership survey . firstly having commissioned the survey paid for it and more importantly partners have spent time answering it don t ignore it . even if you don t like the results it is important to try and understand why your partners feel that way about your organization . the very best way to find out more about their responses is to talk about it with using feedback to measure cecp s impactkeystone accountability has been working with cecp a coalition of ceos who believe that societal improvement is an essential measure of business performance on feedback loops . in the guest blog below courtney murphy cecp s director strategic initiatives explains what they discovered . over the course of the past year cecp with guidance from keystone accountability has been systematically collecting feedback from our companies to improve our work and help us measure the impact we as an organization in partnering rules don t work but principles mightlocalization makes partnerships in development all the more important . in this guest blog ros tennyson director of strategy at the partnership brokers association discusses the challenges of multi stakeholder partnerships in development . multi stakeholder partnerships for humanitarian relief and sustainable development are much promoted especially by donors as the way to tackle the complicated and complex challenges we face . as a passionate advocate of such collaboration i agree this approach is critically important but only if those involved really grapple taking the survey is the first step it is what happens next that countsoxfam is serious about partnerships and so joined 76 other international non governmental organisations in taking keystone s partnership survey which solicits views from partners . the results were not particularly shocking to those of us working in programs although we hadn t expected we would do so poorly said makarand sahasrabuddhe program quality lead for oxfam international . the data was a gift . it came from over 800 partners . it pointed clearly to the fact that they did not the drive towards localizationare international non governmental organizations ready to surrender control to southern partners along with accountability and effectiveness localization essentially the process of handing over of control of programmes to locally based actors dominates the discussions about how international ngos ingos should behave . and it is easy to see why ; the issue of localization affects all ingos whether working in development or humanitarian contexts . at the recent world humanitarian summit yet again calls were made wateraid explains how they used keystone s partnership surveycollaboration is a core value of international non governmental organisation ingo wateraid . the organization knows it can only achieve universal access to water and sanitation wash by working with others including government bodies civil society organisations academic institutions donors other ngos and the private sector . wateraid wants to develop empowering and mutually accountable and respectful relationships but knows this is easier said than done especially when channelling money to other organizations . in some cases a focus what do your partners really think of you increasingly international non governmental organisations ingos work through local partners . constructive relationships between these organisations are critical for effective development . but do ingos know what their partners really think of them keystone accountability has surveyed thousands of local partners of ingos . we ask about trust support communication and other areas shining a spotlight on the relationship between the ingos and their partners . survey responses are anonymous so partners can express their opinions freely and the results previousnextsubscribe to our blog our teamwe like to serve david bonbright chief executive out to strengthen the voice of the people as an alternative to prevailing bureaucratic top down models of aid and social service delivery . nick van praag head honcho ground truth solutions his career spans humanitarian and development work at the un world bank agha khan unhcr . is linking programs with feedback and humanitarian performance . andre proctor programme director african historian with 30 years in development . focuses on agro and csos in africa impact planning assessment and learning ipal . marc maxmeister chief innovator architect of keystone s data systems . marc has a phd in neuroscience and runs the feedback commons . kai hopkins senior consultant and new daddy delivers on all client projects from comparative constituent feedback projects to ground truth work . natalia kiryttopoulou senior consultant focuses on design and implementation of constituent voice tools and services for a wide range of clients with unique expertise in designing evaluation systems specifically focused on social value creation . cathy richards evidence specialist if you need data cleaned up and interpreted she s the one to talk to . she also serves as team scrum master and baroness of the slack world for team productivity . ilva letoja organisation systems manager ilva has over 8 years of experience in the international development sector and joined keystone in 2014 after several years at a major usa based medical charity . ilva is based in london and is responsible for operational matters at keystone . lynn morris communications director lynn coordinates keystone s various programs and manages outreach crafting stories on the power constituent voice . previously she was rwanda country director for the institute for war and peace reporting and before that bbc media action . joyce okello finance manager with over 10 years in finance and experience managing grants from major donors joyce deals with all aspects of financial management reporting accounting budgeting and forecasting . ali nabi nur junior consultant with a background in anthropology and qualitative research methods ali furthers keystone s mission by implementing cv tools and services for a broad range of clients . heather bree intrepid wild data scientist heather is responsible for wild data harvesting across the expanse of the great wide web seamlessly embedding learning content in your user experience and carefully engineering new tools for your cv toolbox . maria nikka gunayon executive assistant nikka joined keystone accountability in may 2015 . she provides various administrative support and serves as david s executive assistant . she is currently studying to become a legal executive at cilex law school whilst working at keystone . she is dedicated to her job and is constantly learning to improve with guidance . diana szasz ground truth consultant diana has nine years experience in the humanitarian sector and specializes in performance and accountability frameworks . previously she completed numerous assignments for the international federation of the red cross and red crescent societies including in haiti and the philippines . her work focuses on the design and delivery of feedback mechanisms and services for a range of humanitarian clients . contact ustell us what you re looking for and we probably have a solution for you . send messageleave blank to submit search search for keystone blog thou shalt not only do what you are told development data what is it good for peace direct introduces two way reporting to partners what not to do with survey results using feedback to measure cecp s impact read more ground truthground truth s constituent voice providing community feedback against the chsclient voices in the humanitarian data streamon accountability s frontlines lessons from south sudan and syriapraise feedback and pass the buckgreece restoring dignity to refugees keystone accountability 222 kensal road unit 121 london w10 5bn united kingdominfo keystoneaccountability.org 44 0 20 3735 6367 keystone accountability 2016