rotate your device book your seat tobegin your journey terms & conditions for ticket sales a. information about uswe operate the website www.thefatduck.co.uk . we are the fat duck limited a company registered in england and wales under company number 03677212 and with our registered office at unit b tectonic place holyport road maidenhead berkshire sl6 2ye united kingdom.b . definitions and meaningswhen used in the terms below the following words or phrases have the following meanings our site means the website www.thefatduck.co.uk.purchase contract means any contract made between us for the sale of any tickets by us to you.reservation s means any reservation to dine at the fat duck that is at any time made by you or anyone else and that is at any time linked to any particular ticket you or anyone else orders or purchases and the term reservation includes and a reservation includes the date and time of that reservation reservation date ; the duration of that reservation ; each as specified in what we refer to as the ticket confirmation in the terms below.site terms and conditions means the terms and conditions of use of our site including our privacy policy the itinerary the itinerary refers to a multi course tasting menu which changes from time to time served as a series of dishes at the fat duck.tickets means the fat duck tickets which are listed on and or are available for purchase from our site.where we use the words consumer or consumers in the terms below or elsewhere those words are used to the legal effect as understood under english law with particular legal meaning effect and consequences . where we use the phrases private individual s or private individual customer s in the terms below or elsewhere we are referring to any real or legal person who is a customer but who is not either a consumer customer or a business customer.the meanings of some other words and phrases when used in the terms below are also defined throughout these terms.where the meaning of a word or phrase is defined either here or elsewhere in the terms below that word or phrase shall have the same meaning if we use it on any page and or part of our site and or in any email or other written communication we send to you as part of or in connection with your purchase of or attempt to purchase any ticket from us and or in relation to any reservation you make or attempt to make.c . languagethe terms below and any purchase contract between us are only in the english language.d . incorporationwhat we say in sections a. b. and c. above and in this section d. forms part of the terms below.the terms below also incorporate and include what we say on the reservations page on our our site ; and what we say in our site terms and conditions .1 . more information about us1 .1 . our main trading address is the fat duck restaurant high street bray sl6 2aq premises . our vat number is 125514732.1.2 . contacting us and contacting you a we have specific provisions in clauses 7 14 and 15 if you wish to contact us in relation to respectively order cancellations ticket cancellations or returns . please refer to those clauses for details . b if you wish to contact us for any other reason including because you have any complaints you can contact us by telephoning our guest relations team by telephone on 44 01628 580 333 and using the pin number detailed on your email confirmation by emailing us at guestrelations thefatduck.co.uk or by writing to us at unit b tectonic place holyport road maidenhead berkshire sl6 2ye united kingdom . c if we have to contact you you agree we can do so by telephoning you at any telephone number you have given us or by email or by pre paid post or by personal delivery to the email address or the postal address you provide us when you place an order . if we have to contact you because we need to give you a notice in writing you agree we can do so by email or by personal delivery or by pre paid post to the email address or the postal address you provide us when you place an order or make a reservation .2 . our tickets2 .1 . any images of our tickets on our site are for illustrative purposes only . if there are any images of the tickets on our site although we have made every effort to display the colours accurately we can not guarantee that your computer s display of the colours accurately reflects the colour of the tickets . your tickets may vary slightly from any images of our tickets on our site .3 . use of our site3 .1 your use of our site is governed by our site terms and conditions which include the terms of use of our site and our privacy policy . please take the time to read these as they include important terms which apply to you and to your order and purchase of and the use of a ticket and to reservations .4 . how we use your personal information4 .1 we only use your personal information in accordance with our privacy policy . our privacy policy is included in our site terms and conditions . please take the time to read our privacy policy as it includes important terms which apply to you if you use our site ; or and if you order or someone else on your behalf orders or if you purchase a tickets from us ; and or if you or someone else on your behalf makes a reservation ; and or if we are paid with or via the involvement of a payment intermediary ; and our privacy policy includes terms that in each of these instances you and or the person who makes the order and or reservation consent to us passing or making available some or all of your or that person s personal information depending on the circumstances and in certain instances to certain third parties or persons advising acting on behalf of or providing services to those third parties .5 . if you are a private individual customer or a consumer customer 5.1 . if you are a private individual or a consumer you may only purchase tickets from us and you may only make a reservation s if you are at least 18 years old .6 . if you are a business customer6 .1 . if you are a business you confirm that you have authority to bind any business on whose behalf you purchase tickets and or to make a reservation .7 . how the purchase contract is formed between you and us and how a reservation is made7 .1 . our site s reservations page will guide you through the steps you need to take to place an on line order for a ticket with us and to request to make a reservation . as you will see you must request a reservation at the same time as and that is linked to the ticket you are purchasing . our site s on line order process allows you to check and amend any errors before submitting your order to purchase a ticket and request for a reservation . in certain circumstances it may allow you to complete and order and make a reservation by telephone . please take the time to read and check your order at each page of the order process including carefully checking all the details of the reservation you want to make . placing an order includes making full payment for the ticket and full payment for any additional administrative or other charges payable in relation to your ticket in advance .7.2 . after you place an order you will receive an email from us acknowledging that we have received your order order receipt . the order receipt will include details of the ticket you want to purchase and the reservation you want to make . however please note that this does not mean that either your order for a ticket or the reservation you want to make has been accepted . our acceptance of your order for a ticket and for the reservation you want to make will take place as described in clause 7.3.7.3 . we will confirm our acceptance of your order for a ticket and for the reservation you want to make by sending you an email that forms the ticket you have ordered ticket confirmation . the purchase contract between us will only be formed and the reservation that you want to make will only be confirmed when we email you the ticket confirmation . the owner of the ticket will be the person who has placed the order with us whether or not that person has paid for the ticket or paid for part of the ticket .7.4 . if you want to cancel your order before we email you the ticket confirmation the easiest way to do this is to complete the cancellation form on our site if you use this method we will email you to confirm we have received your cancellation . alternatively you may use a copy of the cancellation form which is attached at the back of these terms as a schedule.to cancel an order you can also email us at guestrelations thefatduck.co.uk or contact our guest relations team by telephone on 44 0 1628 580 333 pin number 299 or by post to the guest relations team the fat duck limited high street bray berkshire sl6 2aq united kingdom . if you are emailing us or writing to us you must include details of your name and order number and your reservation to help us to identify it and please be ready to let us have this information if you are telephoning us . if you send us your cancellation notice by email or by post then your cancellation is effective from the date you send us the email or post the letter to us . any cancellation by you will operate as a cancellation of all and any interest you or anyone else may have in the reservation .8 . our rights to vary these terms including the terms and conditions of use of tickets and the terms and conditions of reservations and our site terms and conditions including our privacy policy 8.1 . we may amend these terms including the terms and conditions of use of tickets and the terms and conditions of reservations and our site terms and conditions including our privacy policy from time to time in accordance with the provisions of this clause 8 and or in accordance with the provisions of clauses 10 12 or 16 as applicable .8.2 . every time you order a ticket from us and make a reservation the terms in force at the time of your order including our site terms and conditions including our privacy policy the terms and conditions of use of tickets and the terms and conditions of reservations for the time being will apply as relevant to the purchase contract between you and to the relevant reservation s .8.3 . we may revise these terms including the terms and conditions of use of tickets and the terms and conditions of reservations and or our site terms and conditions including our privacy policy as they apply to your order or your ticket or reservation s or to tickets or reservations purchased and made from time to time to reflect for example the following circumstances a changes in relevant laws and regulatory requirements ; b changes in our operation or to reflect changes in our operational requirements ; c changes in our contractual or other arrangements with and or our contractual or other obligations