proactively engage customersreduce abandonment by proactively engaging high consideration prospects reduce customer effort delight customers with an omnichannel engagement on digital and voice channels digitally enable your ivr with visual menus digital customer collaboration let your customers engage agent experience agent scripting reduce training and improve fcr unified agent desktop remove desktop complexity and lower aht agent next best action simplify application complexity with agent guidance robotic process automation simplify application complexity with integration and automation technology digital transformation create multi touchpoint digital experiences solutions by ecosystem avaya cisco interactive intelligence genesys products customer experience salesengage visual ivr interact platform agent experience jacada workspace agent desktop jacada agent scripting jacada advisor application enhancement jacada integration and automation jacada workflow jacada hostfuse jacada interface server resources featured webinars case studies videos and demos white papers and surveys partners partner types systems integrators technology partners become a partner ecosystem visual ivr for cisco agent desktop for avaya emc zendesk ticket guidance about corporate profile corporate management careers offices customers events and shows blog press reduce customer effort across all your channels jacada is a software company that helps enterprises simplify their customer interactions . jacada is a software company that helps enterprises simplify their customer interactions on both voice & digital channels . helping to reduce customer effort reduce cost of operations and drive additional revenue . learn more and start today we provide a digital interaction platform to bridge the voice and digital disconnect and create cross channel interactions for your customers . jacada also provides software for the contact center to improve the productivity of your contact centers agents.our solutions are considered to be the best of breed for any customer who s looking for digital transformation . digital transformation delight consumers with digital customer experience solutions . learn more agent experienceequip your advisors to service today s omnichannel customer . learn more robotic process automation25 years of experience in integration and robotic process automation learn more jacada provides digital transformation solutions . we drive increased revenue and loyalty by blending the digital and voice experience with your agents creating an effortless customer journey . jacada enables organizations to deliver effortless customer self service and agent assisted interactions by implementing cutting edge mobile smart device and web based visual ivr solutions as well as optimized agent desktops and business process optimization tools . customers can benefit from an improved customer experience at every touch point with the organization whether at the contact center on the mobile the website or at the retail store . jacada solutions empower the world s most trusted brands we selected jacada due to the time to market advantages of their software and approach and their expertise and success in simplifying and automating customer service processes . the jacada workspace unified service desktop provides a flexible adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction and should deliver a quick return on our investment . the ability to implement the solution quickly without modifying our existing systems or infrastructure was key in our decision to go with jacada . about jacadacorporate profile managementcareersofficescustomers site map productscontact center productscustomer self serviceapplication enhancement industriesretailbankinghealthcareinsurance p & c telecomutilities partnerstechnology partnerssystems integratorsbecome a partner have questions chat with us . our customer experience advocates are ready to answer your questions and reduce your customers effort . contact us www.jacada.com copyright 2016 jacada inc. privacy policy legal visual ivr.com blog support site map log in out