home product overview cx analytics cx social cx survey customers our customers industries roles resources resource library cx dictionary sentiments blog video tour events upcoming events services overview support training company overview leadership careers board partners newsroom contact us request a demo login contact us technical support careers cx dictionary get the scoop on customer experience management sales 1 866 761 5661 linkedin twitter facebook google rss clarabridge was named a leader in forrester s text analytics wave get the report close open put customer feedback to work clarabridge was named a leader in the forrester text analytics wave learn more software proven to improve customer experience programs understand make that really understand customer feedback with best in class customer analytics and engage in real time with game changing social care . learn more customer experience analytics clarabridge helps improve the customer experience by putting customer feedback to work . cx analytics is the only solution that listens to all your customer feedback data analyzes exactly why customers feel the way they do and powers real time front line response and business optimization . social customer service cx social allows brands to listen to their customers on social media and online community sites engage with them track team and cx metrics and scale these efforts across a global team . customer experience surveys cx survey combines dynamic feedback collection with best in class text analytics and sentiment analysis to deliver precise and actionable customer insights . t mobile netherlands t mobile netherlands is one of the largest dutch mobile telecommunications companies and offers a leading portfolio of mobile telecommunications services for consumers and businesses . read more view case study adp the director of cx analytics at adp divulges the key to sentiment analytics watch video orbitz orbitz wanted to collect feedback from many different sources with an enterprise focus on customer experience . read more view case study ge healthcare the senior customer loyalty manager at ge healthcare talks customer experience for the business analyst watch video hhgregg hhgregg struggled with using an external agency to manage the brand s social channels and customer conversations . read more view case study aramex as social data volumes tripled year over year aramex needed a way to efficiently provide social customer care at a very large scale read more view case study infusionsoft infusionsoft s customer experience manager discusses customer insights and the irrefutable truth watch video rackspace as the leading practitioner of nps within their industry rackspace needed a data driven approach to understanding customer sentiment . read more view case study hundreds of major brands use clarabridge to improve the customer journey . explore customers ready to understand your customers let us show you how with clarabridge . learn more about cem power your customer experience management program with research tips and insights from industry leaders . read our blog hear it first hand at events and get resources in our learning center . blog post health insurance companies put the customer first event part 3 customer experience will never exceed employee experience research report forrester big data text analytics platforms q2 2016 column customer experience dictionary customer engagement customer experience management natural language processing net promoter score omni channel predictive analytics sentiment analysis social engagement social listening speech analytics surveys text analytics voice of the customer column explore product engagor customers resources events services partners company column connect contact us sales 866.761.5661 support 571.299.1803 blog careers beclarabridge offices c3 the cx event of the year stay connected linkedin twitter facebook google rss privacy policy terms of use finance 2016 clarabridge . all rights reserved .