retrospectives testimonials blog support contact search control key processesnavigate mission critical business processes more effectively to increase productivity and decrease operations costs.realize rapid returnseasily track key metrics and kpis that measure performance and prove the value of your investment.optimize performancealign the interactions between your agents and customers with your business objectives . let your business thrive with riverstar solutions.simplify your businesssimplify complex contact center processes with guided step by step interactions that are easy to follow and improve customer satisfaction . effective contact center solutionscreate a more efficient contact center environment that results in a more positive experience for both your customers and agents . measureable roiriverstar solutions improve customer interactions and directly impact key metrics that make your operations more efficient more effective and produce rapid roi . learn more about the benefits of riverstar solutions your customers win riverstar solutions introduce a process based approach to your customer interactions . whether you call it customer service customer satisfaction or customer experience the bottom line is that your customers have expectations and you need to meet those expectations . contact us today to see how we can help your customers win supportexisting clients can request implementation support training and technical information from riverstar . contact our support team to get the most out of your riverstar solution . recent updates all featured news thought leadership white papers11 march 2015 by rss admindeal signed with westmed practice partners llcwheaton il . march 11 2015 riverstar signed a contract with 8 december 2014 by rss admindeal signed with michigan 211 call center14 september 2014 by rss adminadaptive workflows9 september 2014 by rss adminfive reasons crm still fails1 july 2014 by rss adminthree year deal signed with compass bank9 september 2014 by rss adminfive reasons crm still failsdownload the paper our experience and conversations with companies 13 december 2012 by rss adminturning agent best practices into standard practice13 december 2012 by rss adminovercoming agent availability in the work at home call center11 march 2015 by rss admindeal signed with westmed practice partners llcwheaton il . march 11 2015 riverstar signed a contract with 8 december 2014 by rss admindeal signed with michigan 211 call center1 july 2014 by rss adminthree year deal signed with compass bank17 february 2014 by rss admindeal signed with appriss20 october 2013 by rss admindeal signed with thomas l. cardena & associates14 september 2014 by rss adminadaptive workflowscustomers want their issues addressed quickly and completely . what 20 may 2014 by rss admindynamic personalized experience3 april 2014 by rss adminkey contact center technology capabilities needed to deliver outstanding customer experiences13 december 2012 by rss adminturning agent best practices into standard practice13 december 2012 by rss adminovercoming agent availability in the work at home call center9 september 2014 by rss adminfive reasons crm still failsdownload the paper our experience and conversations with companies potential performance improvementsdepending on your circumstances riverstar can help you realize some of these performance metrics actual results may vary 10 % reduce average handle time by 10 % 20 % increase first call resolution by 20 % 25 % increase conversion rates by 25 % 35 % increase agent productivity by 35 % 50 % decrease agent training time by 50 % here are just a few of our clients learn more about our clients and the benefits they have achieved contact information riverstar software 20 danada square west suite 260 wheaton illinois 60189 phone 800 945 6399 fax 630 858 1050 info riverstar.com about riverstar riverstar provides customer focused business process solutions that help drive customer loyalty and improve the customer experience . over the past decade we have built and refined our solutions to optimize customer interactions . learn more about riverstar ... search site copyright 2014 riverstar facebooktwitterlinkedinterms of use privacy policy contact scroll to top