faq s my account careers contact my account login welcome to cityfone cityfone is an innovative telecommunications company committed to providing canadians with high quality affordable cellular services and unbeatable customer support . we believe strongly in simplicity choice and value backed by a team of knowledgeable and supportive customer service people . at cityfone each customer is a valued member of our extensive network . take advantage of our great rates friendly service free shipping and 30 day money back guarantee on phone purchases . canada post strike and what this means to you as you may know canada post s unionized workers are on strike . if you currently receive a cityfone paper bill a strike may cause a delay in the delivery of your bill . please note that customers are still required to pay their cityfone bills on time during a postal strike . your payment due date is the 19th of each month . here are some easy solutions to ensure you are aware of your balance and can pay your bill . to view your account balance log into your e billing account and click on view . if you don t have an account and would like to sign up visit our e billing page or call customer service at 1 888 322 2160 . to pay your bill customers are set up on a pre authorized payment method . if for some reason an alternative method of payment is required during the strike you can pay in person at any major financial institution call us at 1 888 322 2160 or dial 6 1 1 free of charge from your cityfone phone please avoid mailing your payment to cityfone during the postal strike . mail services may be delayed so your payment could arrive late . if you have any questions you may contact us at any time . our e billing service is a convenient and environmentally friendly way for you to access your bills . signing up for an account is easy and free . with online billing you will enjoy secure access to view your bills online 24 7 immediate monthly bill notifications by email downloading and printing your bills if needed saving paper and helping the environment ask about our money back guarantee and how to keep your existing number . terms & conditions crtc consumer checklist