ol m xicofran ais canadafran ais franceitalianoportugu sp solutions business solutions customer engagementavaya oceana delivers the best customer experience each time every time . team engagementcommunications optimizationworker and team productivitymobility enablement networkinginnovative solutions for the challenges of cybersecurity digital transformation and iot . cloudcloud optionsprivate cloud servicesavaya cloud solutions delivered by bt wholesale business need i m interested in ... unified communicationsmobilityconferencingremote and home workersmessagingcontact center performancemulti channel omnichannel experiencecustomer sales and servicesvirtualized communications systems real time communicationsavaya breeze platformavaya snap insavaya snapp storeavaya collaboratory business type size100 2 499 employees2 500 employees industrybankinginsurancehealthcare providershigher educationhotels and lodgingk 12 education u.s. government solutionsfederal civilian governmentdefense and militarystate and local government avaya oceana solution for your customers journey deliver the best customer experience every touch every device every time . how oceana works products unified communications and collaborationcommunication and messagingplatform and infrastructurevideo and conferencing customer experience managementomnichannel assisted experienceomnichannel automated experienceactionable insights networkinginnovative solutions for the challenges of cybersecurity digital transformation and iot.software defined networkingethernet switchesaccess controlwireless networksnetwork management cloudpartner and service provider cloud solutions popular productsavaya aura platformavaya ip office platformavaya breeze platformavaya pod fx avaya aura conferencingavaya scopia desktop and mobile applicationsavaya aura call center elite sdn fx architecturefabric connectphones a zall products a zall services a z ingenuity in the cloud meet our flexible future ready networking platform . 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customers are saying our partnership with avaya is based on three key success factors that both companies believe in technology process ... case study quick view advanced contact center topic customer service team efficiency 2500 employees customer engagement today s customer relationships are ongoing conversations that unfold across time and channels . phone video email chat social it s all one integrated omnichannel now . done right seamless execution pays off in increased revenue and higher lifetime value of customers . our customer engagement solutions make it possible . team engagement team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission to each other and to customers . when it works you feel it in your culture and on your balance sheet and your customers feel it most . barriers disappear . productivity rises . our team engagement solutions get you there . as a leader in the contact center space avaya has the experience and expertise to deliver the solution we need . jaiporn srisakul managing director general services advanced contact center thailand s premier mobile network operator ais has put self service at the heart of its customer experience management . by adding avaya aura experience portal to a powerful avaya platform its contact center operation can now handle 85 million calls a year via self service meaning its 1800 agents can focus on higher value calls . the results are a faster more responsive service to customers and a huge cost saving to the business . benefits improved customer service reduce cost increased productivity view full case study download pdf case study jaiporn srisakul advanced contact center we have found avaya to be the first to deliver new technology and innovation . case study quick view rotana hotel management topic customer service team efficiency unified communications 2500 employees customer engagement today s customer relationships are ongoing conversations that unfold across time and channels . phone video email chat social it s all one integrated omnichannel now . done right seamless execution pays off in increased revenue and higher lifetime value of customers . our customer engagement solutions make it possible . team engagement team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission to each other and to customers . when it works you feel it in your culture and on your balance sheet and your customers feel it most . barriers disappear . productivity rises . our team engagement solutions get you there . 75 % drop in international roaming costs for travelling execs hospitality rotana hotel management the relatively smaller footprint of home grown hospitality group rotana belies its outsized investment in hospitality technology and the breadth of its ambitions . from its corporate base in abu dhabi rotana group has been steadily building up its it infrastructure with a network of integrated and centralised hardware and application systems . benefits increased productivity improved customer service reduce cost view full case study download pdf case study samir abi frem rotana hotel management everything changes so fast but avaya helps us stay on top of it and saves us time in doing so . they re very good at ... case study quick view major railroad topic customer service team efficiency 2500 employees team engagement team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission to each other and to customers . when it works you feel it in your culture and on your balance sheet and your customers feel it most . barriers disappear . productivity rises . our team engagement solutions get you there . avaya provides alarm monitoring and proactive issue resolution reducing the need to staff around the clock . transportation major railroad in one of the country s oldest industries rail technology now keeps trains and those supporting them running efficiently and on schedule . for the it team at one major railway keeping up with the latest technology poses the greatest challenge . the company employs thousands of people across 115 offices some of which are in very remote areas . the railroad has a lot of places that are hard to get to says the company s senior voice engineer . they re just dots on a map without addresses . when hardware goes out in a far flung location getting there rapidly is paramount or it can seriously affect operations . benefits increased productivity enhanced collaboration view full case study download pdf case study major railroadview all testimonials featured case studiesdowntown grand hotel & casino case study quick view downtown grand hotel & casino topic customer service network security video surveillance 2500 employees customer engagement today s customer relationships are ongoing conversations that unfold across time and channels . phone video email chat social it s all one integrated omnichannel now . done right seamless execution pays off in increased revenue and higher lifetime value of customers . our customer engagement solutions make it possible . networking build a path to the future . avaya s advanced fabric networking technology takes sdn networking and cloud services to the next level . reduce network outages enjoy quicker access to information and easily integrate new communications channels and applications . if you wish do it all with your existing infrastructure . team engagement team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission to each other and to customers . when it works you feel it in your culture and on your balance sheet and your customers feel it most . barriers disappear . productivity rises . our team engagement solutions get you there . the avaya network has never let us down . we ve never had a failure of the live video feed or been unable to retrieve past footage . charles robinson director of it hospitality downtown grand hotel & casino one of the hottest new properties in the revitalized las vegas downtown is the downtown grand hotel and casino . named best casino by casino player magazine in 2014 the property boasts 650 luxury rooms and suites 10 bars and restaurants live entertainment and the only rooftop pool in downtown las vegas . benefits increased productivity improved customer service network scalability view full case study download pdf case study one of the hottest new properties in the revitalized las vegas downtown is the downtown ... city of taylor case study quick view city of taylor topic customer service team efficiency 100 2 499 employees customer engagement today s customer relationships are ongoing conversations that unfold across time and channels . phone video email chat social it s all one integrated omnichannel now . done right seamless execution pays off in increased revenue and higher lifetime value of customers . our customer engagement solutions make it possible . networking build a path to the future . avaya s advanced fabric networking technology takes sdn networking and cloud services to the next level . reduce network outages enjoy quicker access to information and easily integrate new communications channels and applications . if you wish do it all with your existing infrastructure . team engagement team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission to each other and to customers . when it works you feel it in your culture and on your balance sheet and your customers feel it most . barriers disappear . productivity rises . our team engagement solutions get you there . the avaya team has been an instrumental partner in the city of taylor s it system for many years . rick sollars mayor city of taylor government city of taylor the city of taylor set a goal to build a world class community optimizing services and increasing accountability and transparency . to do that the city needs a reliable network and communications platform that will connect residents to municipal departments across a variety of locations . it also requires a wireless network that is secure and compliant so that municipal employees operating in the field are able to upload and access real time data . to move toward this smart city model the city of taylor selected avaya for next generation networking communications systems and wireless solutions . benefits increased productivity improved customer service reduce cost view full case study download pdf case study the city of taylor set a goal to build a world class community optimizing services and ... novosibirsk metro case study quick view novosibirsk metro topic team efficiency 100 2 499 employees networking build a path to the future . avaya s advanced fabric networking technology takes sdn networking and cloud services to the next level . reduce network outages enjoy quicker access to information and easily integrate new communications channels and applications . if you wish do it all with your existing infrastructure . team engagement team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission to each other and to customers . when it works you feel it in your culture and on your balance sheet and your customers feel it most . barriers disappear . productivity rises . our team engagement solutions get you there . the avaya network solution was deployed at minimal cost and is increasing the safety of one of russia s largest subways . transportation novosibirsk metro novosibirsk metro is the underground transportation system in the city of novosibirsk . the avaya network solution was deployed in record time at minimal cost and is increasing the effectiveness and safety of one of russia s largest subways . benefits increased productivity reduce cost view full case study download pdf case study novosibirsk metro is the underground transportation system in the city of novosibirsk . the ... view all case studies by solution area customer engagement networking team engagement by business size1 99 employees100 2 499 employees2500 employees by industry education higher