countries media contact us transport leader shaping every journey talented people sharing the journey responsible business a better future bus services train services tram and light rail services ambulance services waterbus services country sites uk bus regions london green line bus and coach distribution uk trains northern chiltern railways crosscountry arriva trains wales london overground grand central railways tyne and wear metro alliance rail holdings arriva traincare croatia czech republic denmark hungary italy the netherlands poland portugal arriva portugal barraqueiro tst serbia slovakia arriva express arriva michalovce arriva nitra arriva nov z mky slovenia spain arriva noroeste deblas esfera sweden transport leader about uspartner of choicetransport market pioneer talented people together we are arrivaan employer of choiceinvesting in our peopleopportunities at arrivaarriva graduate programmemeet our people responsible business safetyenvironmentour people and culturelinking communities transport modes bus servicestrain servicestram and light rail servicesambulance serviceswaterbus services countries croatiaczech republicdenmarkitalyhungarynetherlandspolandportugalserbiasloveniaslovakiaspainswedenuk media newsmulti media libraryphoto competitionmedia contacts contact us country sites uk bus regions london green line bus and coach distribution uk trains northern chiltern railways crosscountry arriva trains wales london overground grand central railways tyne and wear metro alliance rail holdings arriva traincare croatia czech republic denmark hungary italy the netherlands poland portugal arriva portugal barraqueiro tst serbia slovakia arriva express arriva michalovce arriva nitra arriva nov z mky slovenia spain arriva noroeste deblas esfera sweden back to regions home countries uk arriva uk trains countries in this section croatiaczech republicdenmarkitalyhungarynetherlandspolandportugalserbiasloveniaslovakiaspainswedenuk uk busarriva uk trainsarriva transport solutions arriva uk trains arriva is a major train operator in the uk . over 14 years experience in providing passenger rail services means we have developed strong relationships with customers transport bodies and tendering authorities alike . the uk rail market is deregulated and almost fully contracted by the department for transport transport scotland the welsh government and transport for london . the country s 22 rail contracts are typically net cost and vary in length . contracts for light rail and tram systems are issued by local or regional authorities . arriva runs four rail franchises and two rail contracts that cover 22 per cent of the entire network as well as the uk s first modern light rail service . northern arriva operates the northern franchise the second largest rail franchise in the uk and runs regional and commuter services across the region . improvements on the northern network include arriva will oversee the complete removal of the out dated and unpopular pacers by the end of 2019 and will invest almost 500 million in 281 brand new air conditioned carriages . more than 2 000 extra services each week with around 400 additional sunday services including new direct journeys from bradford to wakefield sheffield nottingham liverpool and hull ; from leeds to chester and bridlington ; from lincoln to leeds ; and from manchester airport to warrington bradford and halifax nearly a 40 per cent increase in capacity creating space for 31 000 extra passengers travelling into the five major commuter cities in the north liverpool manchester leeds sheffield and newcastle during the morning rush hour . visit the northern railway website crosscountry the crosscountry network is the most extensive rail contract in cross country the uk . stretching from aberdeen to penzance and from stansted to cardiff it calls at more than 120 stations . based in birmingham crosscountry connects seven of britain s 10 largest cities delivering services every weekday that equate to some 32 million passenger journeys a year . successes at a glance first train company to be awarded five stars under the efqm recognise for excellence accreditation pioneer of e ticketing with 20 per cent of all purchases made online . winner of the golden spanner award for reliability five years in a row . visit the crosscountry website chiltern railways chiltern railways is the only uk mainline train company to hold a 20 year contract . it provides scheduled passenger services along the m40 corridor between london marylebone and birmingham moor street or aylesbury via amersham . successes at a glance 250 million route upgrade has reduced journey times by up to 24 per cent . work underway to create the first new inter city route in over 100 years between oxford and london . passenger satisfaction more than 8 per cent above the national average at 91 per cent . visit the chiltern railways website arriva trains wales arriva trains wales provides inter urban rural and commuter passenger rail services throughout wales and the english border counties . it operates all stations in wales and many in the border counties . we work closely with the welsh assembly government the contract provider to deliver crucial rail elements of its national transport plan . as such we have invested more than 30 million in infrastructure and fleet improvements as well as enhancing ticketing and information facilities for our customers . successes at a glance 15 million plus train and station refurbishment has improved facilities for passengers . working with key partners on the 220 million development of the rail network around cardiff . operates the only route in the uk fitted with european rail traffic management system for state of the art signalling . visit the arriva trains wales website grand central railway grand central railway is the uk s largest open access rail operator providing around one million passenger journeys a year . open access operators are not part of a franchise and grand central railway does not receive a subsidy from or pay any premium to the department for transport . based in york our grand central railway services link large cities in yorkshire and the north east with london kings cross . successes at a glance achieved a 96 per cent overall passenger satisfaction rating in 2016 . secured a fifth daily train service from london king s cross in 2012 . on board wifi upgrade means customers are benefiting from quicker and more reliable internet connections . subject to availability visit the grand central website london overground rail operations lorol lorol operates the london overground network including trains services and stations under contract to transport for london tfl . the joint venture with partners mtr corporation was launched in november 2007 and the network now covers services linking 20 of london s 33 boroughs . since the start of our london overground contract our passengers have benefited from investment in new trains staffing at all stations and comprehensive station upgrades . successes at a glance carried 11.2 million passengers during the 2012 london olympic and paralympic games . won european operator of the year at the first ever european rail congress awards . successfully completing 400 000 passenger journeys every day an increase of 300 per cent since the start of the contract . visit the london overground website light rail tyne and wear metro the tyne and wear metro is a light rail network of 60 stations used by 38 million passengers a year . it was the uk s first modern light rail service established to serve newcastle sunderland and the surrounding area in the north east of england . our seven year contract is operated on behalf of nexus the tyne and wear passenger transport executive and covers train services fleet maintenance and modernisation of all trains as well as day to day station management . successes at a glance leading an 11 year maintenance programme to upgrade the system . fifty five metro stations are safer tram stop accredited . integrated social media online and email tools to provide up to date travel alerts for passengers . visit the tyne and wear metro website open access alliance rail arriva s alliance rail business is exploring opportunities for open access passenger rail services . it currently owns the brand rights to the great north west railways gnwr and great north eastern railways gner . gnwr is planning to introduce 60 trains a day on the west coast main line from london euston in accordance with the 2016 timetable . gner is seeking to introduce new train services on the east coast main line from 2016 out of london king s cross . visit the alliance rail website maintenance arriva traincare arriva s traincare business is a leading maintenance depot and servicing facility for electric and diesel trains . in recent years arriva traincare has grown following substantial investment in developing heavy maintenance work . operating from depots in strategic locations across the country arriva traincare currently provides maintenance services to crosscountry and arriva trains wales . it has also started a 1 million contract to repaint 72 class 150 2 vehicles owned by porterbrook leasing . visit the arriva traincare website want to read more about arriva trains business travel we understand the needs of business travellers no matter how long or short their journeys or how frequent . and we want to get to grips with your specific requirements so we can work together to achieve longterm benefits . read more about business travel northern in figures 5 200 employees 333 train sets 475 stations managed 2 500 services every day crosscountry in figures 1 670 employees 1 478 route miles 91 train sets 295 services every weekday chiltern railways in figures 765 employees 215 route miles 68 train sets 36 stations managed 417 services every weekday arriva trains wales in figures 2 010 employees 1 009 route miles 125 train sets 245 stations managed 956 services every weekday grand central in figures 120 employees 474 route miles 8 train sets 18 services every weekday london overground in figures 1 320 employees 77 route miles 65 train sets 69 per cent of network stations managed 1 090 services every weekday tyne and wear metro in figures 505 employees 48 route miles 45 metro train sets 59 stations managed 476 services every weekday alert service sign up to receive news and updates . email alerts disclaimer privacy accessibility site map most computers will open pdf documents automatically but you may need to download adobe reader .