portalpay portalambulancefire paymentrural metro newsroomemployee portalpay onlinepay onlinepay onlineclinical excellencepay onlineapply rural metro joins the amr family . about us over 65 years of service . rural metro s ems professionals provide more than 1.25 million 911 emergency and interfacility transports annually . our firefighters respond to more than 63 000 calls for assistance each year . who we are rural metro is a national leader in private ambulance and fire protection services coast to coast . our business strategy is focused on delivering superior service within an efficient operating model and includes standardization of key systems . our commitment to advanced technology is also a cornerstone in our dedication to excellence . these elements are further supported by our experienced team of ambulance and fire protection services professionals . payment portal establish new fire service renew fire service pay ambulance invoice online bill pay save yourself time and postage by paying your bill electronically . services show all ambulance fire other community fire protection 911 emergency ambulance specialty fire protection interfacility ambulance personal emergency response systems special event ambulance wildland fire protection clinical excellence community fire protection 911 emergency ambulance specialty fire protection interfacility ambulance personal emergency response systems special event ambulance wildland fire protection clinical excellence newsroom stay current with the latest news events and public safety announcements from rural metro corporation and its operating markets throughout the nation . for media with questions please contact mediarelations rmetro.com . view company news careers join our team are you passionate about patient care and strive to make a difference everyday search jobs search jobs contact us reason select one fire protection ambulance service employment general question name email address message for employment information please visit our career site billing questions 855 249 2841 scottsdale office 8465 n. pima road scottsdale az 85258 800 352 2309 media and investor contacts media inquiries mediarelations rmetro.com investors investorrelations rmetro.com billing contacts billing customer service phone 855 249 2841 request a bill email billingsupport rmetro.com payment address po box 911203 dallas tx 75391 1203 pay online www.ruralmetro.com pay online collections department phone 855 853 9471 email rmcollect rmetro.com hr contacts west region christopher gordon 5257 n. vincent avenue irwindale ca 91706 east region kate demitrus 55 church street new haven ct 06511 south region tonya specht 3701 new york avenue suite 140 arlington tx 76014 corporate scottsdale office theresa reid 8465 n. pima road scottsdale az 85258 homeabout usservicesnewslocationscareerspay portalcontactemployee portal homeabout usservicesnewslocationscareerspay portalcontactemployee portal homeabout usservicesnewslocationscareerspay portalcontactemployee portal contact us 8465 n. pima road scottsdale az 85258 contact rmetro.com 800 352 2309 connect with us copyright 2015 rural metro corporation notice of privacy practices regarding protected health information terms of use & general privacy policy community fire protection rural metro provides fire protection and response to emergency medical services primarily under a membership based model to individual homeowners and commercial property owners in unincorporated communities . these areas are not included within municipal fire department boundaries and fire service is not covered by taxes or homeowners insurance so rural metro fills that niche . in fact it is the business model that our company was founded upon . as the nation s leading private sector fire protection provider rural metro customizes our services to your community s needs offering a range of services . property owners must sign up to receive a rural metro fire membership to ensure they have coverage . a membership includes fire prevention response to medical emergencies residential and commercial fire prevention services including plan review and inspections medical aid at vehicle crashes emergency vehicle lockout assistance annual home safety inspection community health & safety programs additionally in certain communities rural metro partners directly with cities towns and fire districts under master fire contracts and mutual aid agreements to provide a full complement of fire protection prevention and emergency medical services . in partnership with community leaders and property owners we develop resourceful community fire protection solutions that deliver quality efficiency service safety and value . these are just a few of the factors that make rural metro a leader in the private sector fire protection business . view more at https www.ruralmetrofire.com close 911 emergency ambulance services rural metro is a recognized leader in 911 emergency ambulance services and the trusted provider to some of the largest metropolitan and suburban communities in the nation . the economies of scale that come from being one of the nation s largest ambulance services make us the unparalleled economic choice for our customers . rural metro s certified paramedics and emergency medical technicians arrive on the scene with the skills and expertise to rapidly administer care coordinate with on scene first responders communicate with emergency department physicians and transport patients to the most appropriate facilities . our investment in leading edge technology systems innovative business models standardized business platforms and industry best practices make rural metro the smart and logical choice for cities and counties throughout the nation . rigorous high performance service standards set the bar for continuing advancement while at the same time solidifying the quality and value of our services . more than a dozen of our largest operating divisions are independently accredited by the commission on accreditation of ambulance services universally recognized as the gold standard for ems services . we also take great pride in becoming a part of the communities we serve . our outreach efforts include teaching public health and safety classes partnering with local organizations to host community projects and events and working with schools to provide accident prevention programs for children and their families . as a result we have developed a variety of public service programs including emt and paramedic training water safety programs fire prevention programs injury prevention programs smoke detector programs cpr training flu shots in select locations close specialty fire protection rural metro s specialty fire division is nationally recognized as a leader in fire protection services . we maintain our important role in keeping our nation s airports industrial facilities and communities safe and secure by focusing on each customer s specific safety environmental and security standards in all aspects of operations . firefighting emergency medical and or security guard services are provided 24 hours a day 7 days a week 365 days a year at various operations located throughout the united states . specialty fire division is committed to providing the best possible proactive approach to fire safety prevention and education and security services . we will pursue excellence while remaining efficient and cost effective . our fully qualified fire fighters are committed to creating strong and lasting relationships with our customers by fully understanding their needs maintaining a close working relationship and providing a variety of support enhancements . the experience knowledge and expertise of our qualified firefighters make rural metro fire a valuable partner to our customers . the division maintains membership in the following organizations national fire protection association nfpa international association of fire chiefs iafc ; aircraft rescue and fire fighting working group arff wg ; american association of airport executives aaae ; aaae great lakes chapter ; louisiana airport managers and associates lama and isnetworld . fire fighting services aircraft rescue fire fighting as an airport is trusted by crew and passengers alike safety and security are of utmost importance with no room for compromise . the specialty fire division considers the specific needs of each airport to customize a program appropriate for each unique location . it s our way of providing the best protection possible . rural metro aircraft rescue and fire fighting arff personnel also can provide a variety of support enhancements from airport driver training programs to osha compliant tenant training . these benefits are in addition to the customary response operations of emergency medical services hazardous materials and structural firefighting . industrial fire fighting rural metro s specialty fire division provides state of the art industrial fire protection prevention inspection hazard mitigation training services in plant services and technical support services . as a company rmfd has responded to thousands of fires hazardous materials releases rescues and medical emergencies throughout the united states in the airport and industrial facilities . emergency response services response to all types of fires including structural fires aircraft rescue & fire fighting wildland fires storage tank fires process area fires chemical fires and hazardous materials fires response to technical rescue emergencies including confined space rescue trench rescue high angle low angle rescue vehicle extrications rope rescues industrial rescues and urban search and rescue usar emergencies response to ems at the emt and advanced life support paramedic levels to include patient transport response to hazardous materials and weapons of mass destruction emergencies at the operations and or technician level fire protection & fire prevention services pre incident planning including the development of threat assessments development and issue of emergency response guidelines fire apparatus and equipment management and maintenance fire prevention and safety inspections fire cause and origin investigations test inspection and maintenance of facility fire protection fire extinguisher inspections and fire extinguisher refilling and servicing fire hydrant inspection testing and maintenance issue of work permits hot work confined space entry excavation elevated work emergency management services development of emergency response and situational response plans interoperability plans and training with local mutual aid local government state government and federal agencies conducting and managing facility wide drills and exercises conducting cpr aed first aid training to customers staff review of federal and state emergency preparedness rules and regulations interaction with facility executive level personnel on compliance to mandated emergency preparedness rules and regulations security services the security section performs the key function of maintaining high standards of security management at various operations . the section collaborates closely with agencies such as law enforcement agencies customer s planning & engineering departments transportation security administration officials and contractors working on customer s property . the security staff patrols airport arrival and departure drives staffs entry exit access points for the airports area of operations . additionally rural metro provides security guards for airport construction projects when required . all security staff enforces customer and tsa policies regulations and procedures . they have the authority to ask persons for identifications and to determine whether individuals are authorized to access secured areas of the airport . notice of violation citations are issued by security guards to individuals violating any rules and or regulations . security responsibilities issue notice of violations pertaining to airport rules & regulations patrol arrivals & departures drives for illegal parking maintain orderly traffic flow conduct motor vehicle inspections for vehicles parking and or entering secured areas of the airport conduct random sida identification badge inspections in accordance with airport and tsa rules & regulations conduct concourse property screening inspections conduct construction motor vehicle inspections at designated construction contractor entry points to airfield view more at https www.ruralmetrofire.com close non emergency interfacility ambulance not all ambulance transports call for emergency lights and sirens . more than half of our patients require ambulance transportation on a non emergency basis for medically necessary prescheduled transfers between hospitals and other healthcare facilities . in fact we contract with more than 800 such facilities as their preferred provider of non emergency interfacility ambulance services . increased patient travel between specialized treatment facilities and outpatient care facilities nursing homes and in home care have contributed to a growing demand for non emergency ambulance services . rural metro offers a full spectrum of options provided in accordance with our patients conditions and specific medical needs basic life support advanced life support neonatal transportation critical care transportation wheelchair transportation our non emergency ambulance services are also easy to access with patient transport coordinators available 24 hours a day to arrange the most appropriate level of ambulance transportation for each patient . by providing a variety of transportation options we add value for our healthcare facility partners . close personal emergency response systems when an emegency happens to an elderly person or