what we do thought leaders leadership team digital rx blog join klick contact us unleashing potential every product every organization every person has the potential to win . but too often potential is trapped or blocked by the status quo . klick is your inoculation against the status quo your exponential advantage . we are healthcare commercialization partners . for the last 20 years our obsessions with being great stewards of our clients and our peoples careers and of harnessing the creative application of data and technology has unleashed exponential potential for our clients for healthcare professionals and for patients . client view richard simkin hear why richard simkin chief commercial officer of indivior former president of reckitt benckiser pharmaceuticals likes working with klick hint it s the people . watch richard s story client view dr. ron cohen ron cohen founder and ceo of acorda therapeutics and his team are changing the lives of patients with ms. hear directly from dr. cohen how klick helps connect patients and physicians with the best treatment options . watch ron s story our story on our 15th anniversary we created a book and made a movie to glance back at where we d been and to celebrate where we were going . our small digital startup may have grown but we have not lost sight of our mission or our sense of fun . watch our story what happens when you put a bunch of industry shapers together with inspiring thought leaders and add captivating performances and mind blowing food that s the question we re looking to answer with muse our latest experiment . learn more marketing sales operations across thelifecycle we are healthcare commercialization partners . we get involved in clinical trial recruitment brand development launch strategies and product lifecycle management . the 600 people who work here are divided roughly into 200 technologists 150 creatives 10 regulatory specialists 30 analysts 30 strategists and 150 account and program stewards . together we inoculate our clients and their products against the status quo at every stage of the product lifecycle . time revenue pre launch product launch post launch nearing loe pre launch the need product is in phase iii prior to approval and launch . how do you establish market presence our thinking develop a pre launch market shaping strategy to establish an unmet need through unbranded disease state education and kol engagement with the added capability to share relevant non branded data . relevant solutions clinical trial recruitment and management digital strategy and research enterprise analytics instructional design interactive visual aids and tablet programs kol speaker certification and management learning & development solutions mobile application development patient support programs regulatory approval systems search marketing and media programs social guidelines and listening unbranded disease education programs product launch the need product is gearing up for launch not yet approved but pdufa date is known . need to prep the market and be in an optimal position at launch . what is the best digital launch strategy our thinking develop a comprehensive orchestrated digital product launch strategy targeting patients and hcps to establish brand awareness and promote trial and engagement . execute a sophisticated array of digital assets with well defined metrics and extensive ecrm programs linked to registration . relevant solutions branded website presence closed loop marketing compliance and savings programs digital strategy and research enterprise analytics instructional design interactive visual aids and tablet programs kol speaker certification and management learning & development solutions mobile application development mobile web optimization non personal promotion and edetailing patient support programs search marketing and media programs social guidelines and listening unbranded disease education programs post launch the need product is post launch with declining revenue growth . how do you re energize the brand and or market and drive sales our thinking create and execute digital strategies that introduce relevant data in a meaningful way to targeted hcps to promote appropriate prescribing . develop patient programs that help facilitate engagement with their physicians and or reinforce compliance . relevant solutions branded website presence closed loop marketing compliance and savings programs digital strategy and research enterprise analytics instructional design interactive visual aids and tablet programs kol speaker certification and management learning & development solutions mobile application development mobile web optimization non personal promotion and edetailing patient support programs search marketing and media programs social guidelines and listening unbranded disease education programs nearing loe loss of exclusivity the need product is late in its lifecycle . how do you use digital to leverage market experience and drive profitability our thinking apply new creative thinking to targeted branded digital solutions in sync with key messaging and positioning . leverage any available longer term data and integrate proven experience and testimonials across multiple channels to stimulate new trial and experience . relevant solutions branded website presence closed loop marketing compliance and savings programs digital strategy and research enterprise analytics instructional design interactive visual aids and tablet programs kol speaker certification and management learning & development solutions mobile application development mobile web optimization non personal promotion and edetailing patient support programs search marketing and media programs social guidelines and listening unbranded disease education programs what we do unleashing potential your exponential advantage our services learn more we have full service aor capabilities designed to tackle today s most complex business challenges strategy developing a solid brand foundation learn more positioning key messages focus groups 1 1 interviews modelling creative innovative ideas that transcend media ideas learn more conceptual cross channel brand identity print & video digital content medical writing for hcps and patients learn more medical writing long short claim research clinical review mrl experts media advanced media capabilities for max efficiency learn more research planning buying multichannel optimization production experience to deliver assets confidently learn more broadcast print digital live events multilingual integration we are well connected and good partners learn more channels tactics stakeholders vendors partners analytics multichannel attribution measurement learn more cross media attribution forecasting media mix optimization our work work that matters everything we do is designed to unleash the potential in our clients and their products so that together we can make a positive impact for patients and caregivers . brand strategy media crm creative and technology powerfully aligned and orchestrated towards one goal improving health . improving care increasing administrative and regulatory burdens can result in a loss of professional satisfaction for physicians and are root contributors to physician burnout . the american medical association ama sought our help to change this with the launch of steps forward a series of interactive online educational modules that aims to help physicians reduce common frustrations in providing excellent medical care and encourage a thriving practice . please update to a modern browser . yours does not support the video element . full digital strategy our digital strategy included a tablet first design integrated adult e learning principles a detailed measurement plan and beta testing of the site with more than 2000 physicians . users can choose one of three learning options online live events or downloading a module while earning continuing medical education cme credits . the built in feedback form also encourages physician engagement and facilitates curating content for future modules . there are currently 16 modules with more coming soon . real results based on user feedback and data analysis we are incredibly proud of the websites results 33 % bounce rate well below industry standards 86 % of users who completed a module are likely to implement steps forward strategies directly supporting the core goal of the initiative 98 % will access more modules the average module rating is 4 5 thought leadership shaping the future of health ideas execution . master craftspeople doing what they are most passionate about create experiences that touch people . our thoughts on digital health and craft . cam bedford svp strategy & analytics social social media landscape best in class report there s a clear need for an industry wide conversation about what we re doing with social media . to spur that conversation klick health ... read more mhealth livingbetter report brought to you by klick ... patients with chronic disease who are digitally engaged feel good about their health despite being sicker than average ... read more regulatory wearable wars a new hope for health doing digital health right requires expertise in three interdependent disciplines healthcare communications and technology you need to know ... read more top ten reasons to partner with klick 1 . channel consumption trends have radically evolved in the last decade . your audience is likely now digital first and the reality is that a large portion if not the majority of your budget is now focused online . so what have most traditional agencies done they ve added a now serving digital sign on their banner . do you truly believe it we re different from the ground up . we re data geeks that appreciate fine art . we re mbas who ve minored in molecular biology . we re the new definition of agency with traditional companies left scrambling to catch up . we re the right mix of business consultancy creative agency and technology shop all in one unified business . it is this unique blend that sets us apart and positions us to tackle your most complex challenges in today s contemporary media environment . 1 . we re a new kind of agency designed for today s business challenges . more 2 . in the spirit of full transparency many of us at klick have experienced former lives at network agencies . we know what goes on and how silly the decision making process can be . frankly many of us became frustrated and disenfranchised at the many decisions that negatively impacted our clients at the time . this included headcount reductions changing teams like a revolving door and partnering with sister agencies that often met for the first time in a client boardroom . this made no sense from a client perspective . venting aside we ve all found our sanctuary at klick . we re now empowered to fully deliver on the promises that we make . we re not beholden to quarterly numbers or the under performance of a cousin agency . we re laser focused on our clients and their success . what a refreshing change . 2 . our independence eliminates the multinational network shenanigans . more 3 . we ve been consistently growing every year and because of our size most people think that we ve bought other agencies along the way . we re proud to say that we ve set our own path forward and delivering on our client promises has been the fuel for our expansion . our culture is our passion . we believe that by creating an environment which attracts the best and brightest our potential is limitless . if we can empower the best people to do the best work for our clients we will be rewarded with repeat business and exceptional word of mouth referrals . we think our 19 year track record speaks for itself . 3 . in our 19 years we ve never merged with or acquired anyone . more 4 . in a rapidly evolving media environment it is critical to understand what s up and coming in terms of new technologies and trends . any agency that wants to solve today s business challenges has to be bringing new solutions and ways of thinking to the table . when we saw the annual reports of the big network agencies we were astounded by how little they invest on r & d activities . on average we re investing 5x the amount of these other companies . this comes to life through klick labs and all the applied innovations that we re bringing to the market . our goal is to help your brand realize