enterprise wiki about us overview leadership alliances contact us careers overview more job postings engineering the digital enterprise search engine implementation and enterprise application integration for leading virtualization software firm mobile app development platform and portal for global telco alliance migration of web content and digital assets for a hi tech networking solutions and services giant productivity and scalability for a hi tech giant s network planning and management processes next generation digital marketing platform for a global finance and accounting solutions firm an end to end solution for all public and enterprise web applications of a leading space agency leveraging the legacy platform to unlock the value of stakeholder collaboration for a machine data analytics product company a digital marketing solution for one of the world s largest online advertising companies digital test engineering for one of the world s largest web search companies digital engineering services digital web and mobile enterprises today have several stakeholders customers employees business partners vendors management and citizens . etouch s engineering teams understand this ecosystem of collaborators . find out more digital test engineering our testing approach covers all digital platforms as well as analytics services . we provide specialized services such as test automation performance testing security testing multivariate a b testing and behaviour driven testing . find out more analytics the stakeholders of a digital enterprise make important decisions based on the data residing in multiple databases and repositories containing structured and unstructured data which are pruned via multiple business rules . find out more cloud services today s enterprise lives on private as well as public cloud infrastructures . etouch s infrastructure teams have worked on multiple platforms including amazon web services microsoft azure google cloud cloud foundry . find out more security our approach always considers the security aspect for our digital solutions . our services portfolio comprises end to end services including assessment architecture design implementation testing and audit . find out more digital platform solutions oracle marketing cloud digital marketing adobe experience manager cms legacy modernization ibm as 400 etouch enhances the digital presence of a leading virtualization and cloud software provider with a consolidated search engine and integration of enterprise applications the client is a leading software company that reduces it infrastructure complexities for its customers by providing virtualization and cloud services . their technologies and products span the areas of cloud infrastructure data centers desktop and application virtualization networking security storage availability enterprise mobility management and hyper converged infrastructures . challenges the client offers products and services for enterprises as well as end consumers . they cater to business as well as technical audiences looking for production collateral and technical solutions . the client s website holds a wide range of content from marketing collateral to technical white papers . they needed to revamp their digital presence with a comprehensive search engine that provided accurate relevant information . challenges toward this included multiple product master data residing in multiple systems the need for a unified enterprise wide information taxonomy limited content metadata the need to consolidate multiple search engines lack of a mechanism to leverage social media content and feedback limited faceted navigation capabilities ; the client wanted to provide incremental search and browse functionality so users could begin with classic keyword search and then scan the result list the need for a unified solution for multiple business units such as marketing and support services the solution drawing on their expertise in providing innovative customized solutions etouch delivered a master taxonomy for the entire organization that was implemented across multiple systems . these included the client s marketing portal customer portal and global support services among others . to ensure users saw relevant content etouch added accurate consistent metadata to the client s content using natural language processing nlp . they consolidated their search engines and data repositories into one platform google search appliance gsa for improved search relevance . etouch streamlined the classification process for over 2 million assets and 100 gb of content including marketing collateral technical documentation knowledge management systems community pages and data from social media such as facebook and youtube . etouch integrated 10 enterprise applications including content management collaboration forums knowledge management social networking and database applications among others . benefits etouch s understanding of the client s requirements and their search enhancement interventions resulted in the following benefits for the client multiple search applications integrated into a single search engine a more meaningful information architecture for increased search efficiency and relevance a unified enterprise taxonomy 600 unique nodes across multiple applications and business units auto classification of legacy content 2 million assets implementation of seo best practices etouch helps global telco alliance build a portal for cross operator cross device mobile app development the client is a not for profit global alliance of 24 leading telecom operators focused on creating a unified open platform for cross operator and cross device mobile application development . their mission is to build a standard platform for mobile services create a number of client powered mobile application storefronts and unlock the full value of mobile network operators mno networks . the client had launched a range of tools to encourage innovation among mobile developers globally . these included a common mobile widgets specification ; easy to use developer kits ; and an online repository distribution and payment mechanism to help developers roll out their products to customers in 70 countries across africa asia europe and north america . challenges in their effort to help developers build cross operator cross device mobile application platforms the client launched a range of mobile services for the developer community . they needed a set of portals that would accelerate the pace of application innovation allow developers across the globe to access developer kits for mobile applications integrate with client provisioned app stores as well as payment and settlement apps allow developers to more easily monetize applications across platforms and technologies through cross operator billing services allow mobile operators to administer and provide support services to developers and consumers support multiple languages for app development the solution etouch developed a multi locale set of portals including a developer portal an end user portal and an operator portal based on the open source liferay portal . these enabled developers to download platform sdks for developing applications that run on multiple devices & multiple operator networks uploading these mobile apps across multiple storefronts and with support for diverse payment applications . in the first year of release over 30 000 unique visitors downloaded developer kit and developer portal had over 20 000 users with 3000 mobile apps uploaded . all of the portal s functionalities were accessible from a single interface . etouch also delivered an end user portal an operator admin portal and a customer service portal to help the developer and consumer communities . benefits with etouch s open source portal solution the client saw the following benefits reduced costs by 50 % for self service portals a single interface for mobile networks to distribute applications to their app storefronts and charge users for digital merchandise via their operator bills assured compliance of mobile applications with published standards via rigorous workflows scalability to handle server loads across 70 countries and 24 mobile networks increased business momentum with the portal attracting 40000 developers and 8000 portal widgets etouch enables leading hi tech company to migrate dispersed multilingual content to a unified repository for a consistent enhanced web experience the client is a global leader in the design and manufacture of ip based networking products and services that span diverse areas switching next generation network routing video delivery collaboration data centers network security and wireless networks . challenges while rebranding their product and service portfolio and expanding into new market segments the client wanted to modernize their online presence . this included the need to organize and structure their web content which was being served from a legacy platform and multiple content management systems migrate over 2 million assets to a robust integrated platform after cleansing redundant and obsolete data enable multilingual content in over 12 languages with distributed ownership on an integrated web portal classify content into enterprise wide taxonomy improve content accessibility and the search experience for visitors offer website visitors a rich online experience with multi channel support the solution based on a 13 year relationship the client chose etouch as their partner in modernizing their site . using their established migration framework etouch seamlessly migrated the client s over 2 millions assets from their existing interwoven cms repository to the new documentum 5 platform . the client s global marketing website was published in 70 countries in over 12 languages . etouch designed and proposed a new taxonomy to ensure content classification was in line with the demands of content creators as well as consumers . the existing content was classified in the enterprise wide taxonomy using natural language processing nlp . etouch also implemented their new search platform fast and optimized search relevance by implementing seo best practices and a unified search strategy across disparate data sources . etouch enhanced the search experience with guided navigation contextual and faceted search advanced multilingual indexing and rich media indexing . a global team of digital content experts and engineers planned and successfully completed the modernization project over 18 months . benefits with an integrated optimized content management platform the client saw immediate benefits efficient management of 2 million assets across 70 global sites an enhanced governance model for managing and distributing digital assets classified assets into enterprise wide taxonomy for information architecture and faceted search reduced labor and tco for content migration by 60 % using content migration platform near zero defects in the final rollout client testimonials congratulations to everyone in the migration team . what a success story it director of the client etouch addresses productivity and scalability challenges in hi tech giant s production network planning and management processes the client owns and operates some of the world s most popular websites which are used by more than a billion users worldwide . these websites run on the world s most advanced global network of data centers . the client is viewed as a benchmark of innovation in the digital information space . challenges the client had been using a proprietary third party application for most of their network planning and deployment processes as well as inventory tracking . they faced multiple issues in using the application efficiently . the data used by the application resided on a myriad of applications and spreadsheets with a majority on personnel s desktops . not only did this setup pose a significant security risk it also was not scalable with respect to the growth of data centers and their assets . synchronizing data across multiple desktops entailed significant overheads . the client had standardized processes and software for internal engineering functions . interoperability between network and internal infrastructure was key to the success of a solution that would address these challenges . the solution the client chose etouch to architect and build a solution that would alleviate their issues with the third party application and at the same time lay a foundation for the application to keep pace with the growth of their infrastructure . with this mandate the engineering team from etouch implemented a solution that seamlessly integrated the third party application with the client s infrastructure and devops processes provided structured data integration pipelines and added features that enabled forecasting planning and analytics . the application was developed in python on google appengine . the primary drivers for the choice of programming language were reusability of code since many of the common functions had already been developed within the organization better integration with the organization s back office functions availability and scalability characteristics built into the platform over time the solution evolved to reduce dependencies on the third party application . most of