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reserve your place in the queue how does the queue and reserving work when you order your new iphone 7 or iphone 7 plus you automatically go into a queue on a first in first served basis . at launch iphone stock especially on the most popular lines will be limited so the earlier you order the faster you will receive the new iphone . when i reserve a phone does it mean i ve purchased it yes it does . in order for us to keep your place in the queue you are placing an order for your new phone . if you change your mind on the colour or variant you will need to cancel your order and start again but your place in the queue will be lost . no changes will be made to your plan until the order is approved and shipped . when will i get my phone initial stock starts shipping on the 16th of september and we will be working closely with apple to get as much stock as soon as possible . global demand for some colour and memory variants has been huge once your phone is on its way delivery can take from 1 3 days depending on where you live in nz . once we dispatch your new iphone you will receive a track and trace email with details to track your order . when am i charged for my plan or phone if you place an order via our retail stores you will be charged for any upfront costs straight away . if ordering online we may pre authorise your credit debit card with the upfront payment amount but will only charge you on the day before your order ships . your new plan starts on the same day we charge you for the order regardless of where you placed the order . when will you update me on the progress of my order you ll receive an order confirmation email straight after placing your order . once your item is dispatched we ll send you a track and trace email . if we haven t received stock of your particular iphone variant we ll be in touch with you periodically to update on your order status . faqs already ordered your iphone 7 enter your online order number to get a current shipping status 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