online public client site class descriptions certification full certification process certification certified organizations industries financial services healthcare technology telecom retail outsourced service providers clients become a client resources brochures case studies white papers newsletter executive interviews copc standards about copc inc. our history 20 years executive team news & events careers corporate offices contact blog news copc inc. publishes customer experience cx standard for osps news copc inc. announces new training for customer experience operations news copc inc. celebrates 20th anniversary news copc inc. announces new customer experience cx standard news copc inc. and execs in the know publish summary of corporate cx survey improve performance in your cx program your customer s journey has become more complex . at copc inc. we work with all operational channels that impact the customer experience . our consulting services will help you improve performance in key channels or your entire customer experience management program . learn more train your staff in best practices any customer centric operation is only as good as the people who manage it . provide your leadership team with best practices to drive high performance in your call center or other customer contact operation . training is available in a public setting online or we can come to your site with a customized solution . learn more get certified in leading standards ensure your customer experience operation has a structured approach for driving high performance . certification by copc inc. measures and verifies key activities that support the customer experience giving your organization industry recognized validation of high performance . learn more copc cx blog recent posts 4 oct 2016 are contact center metrics becoming pass crm magazine october 2016 . copc inc. s kathleen jezierski coo was recently interviewed by ... 20 sep 2016 three types of valuable business intelligence you should collect in your call center your call center is one of the best windows into the customer experience . customers gift your comp ... 1.407.304.9032 send an email global locations join our linkedin group 2016 copc inc. terms & conditions privacy policy contact us call center consulting call center training call center certification