the boeing company nyse ba and lockheed martin corporation nyse lmt . formed in 1996 it consolidated more than 30 heritage contracts that supported the space shuttle program . our successes include work on the space flight operations contract sfoc and its follow on the space program operations contract spoc as well as the integrated mission operations contract imoc . under these contracts usa served as nasa s primary industry partner in human space operations for the day to day management of the space shuttle fleet and the planning training and operations for 55 space shuttle missions and more than 35 international space station iss increments . under imoc usa supported the long term use of the iss crew and cargo transportation solutions . we are proud of our long outstanding performance record and history of exceptional customer support . usa locations texas florida 3700 bay area blvd ste hb5 10 1102 john glenn blvd houston texas 77058 1160 titusville florida 32780 important information only for current eligible retiree medical participants usa is in the process of transitioning all retiree medical benefits . current eligible participants should have received numerous communications on this change if the address current on file is correct . the current cigna retiree medical plans ended june 30 2016 and transitioned to willis towers watson one exchange effective july 1 2016 . open enrollment began may 28 2016 . if you currently have retiree medical benefits and have not received your package you must ensure your mailing address and phone number is correct so that you can receive important information from the willis towers watson one exchange . if you currently have retiree medical benefits and have moved or you have not received information regarding this change please email your correct address and phone number to usahumanresources usa spaceops.com asap when emailing address and or phone number changes please include your full name last 4 digits of your social security number so that proper identification can be made . be sure to include your current mailing address and a good contact phone number . if you are a current retiree medical participant you are entitled to a copy of the summary plan description and material modifications of the plan for which you are a participant . to request a copy of the applicable plan document you may call 321 282 2592 or send an email to usahumanresources usa spaceops.com . please allow 30 days to process your request and for distribution of the documents . current status of usa as of september 30 2014 usa no longer holds active contracts and will not pursue future contracts . however usa will continue to operate in an administrative business capacity to manage government contract close out requirements . close out of government contracts historically takes 5 7 years . the eventual closure of usa necessitates that usa begin reviewing the benefit related plans it currently administers . at the time that any plan is affected participants in those plans will be promptly notified . if you need usa assistance please email your request to usahumanresources usa spaceops.com or call 281 282 2592 . for questions or to report concerns pertaining to ethics or standards of business conduct contact the usa ethics ombuds office by email at usa ombudsman usa spaceops.com . in the event that you need service from a usa benefit provider contact the provider directly . please refer to the usa provider contact list for reference .