location now and get the most relevant ticket and travel information available clear go we will not share your location information with any third parties sign up log in 0 basket 0 ticket location close please set your location set your location now and get the most relevant ticket and travel information available clear go we will not share your location information with any third parties please note we will use cookies to store your location and provide a better website experience . by continuing to use this website you consent to this and you can view our cookie policy here . 0 basket menu home plan a journey maps tickets timetables service updates help & contact sign up log in search close search go home more about us about stagecoach south wales find out about stagecoach south wales operations including information on our passengers staff services fares fleet and environmental commitments . we run safe reliable clean punctual and comfortable local bus services . our services run through blaenau gwent bridgend caerphilly cardiff merthyr newport monmouthshire powys rhondda cynon taf torfaen and into herefordshire . you can also find out more about our parent company stagecoach uk bus . download our annual report annual report 2014 2015 pdf stagecoach south wales key facts key facts our passengers our staff our services our fares our fleet our environment key facts may 2014 april 2015 26 million passengers 16.3 million miles operated 845 employees 341 vehicles 99.5 % reliability 92.5 % punctuality 3.5 million invested in 35 new buses follow us and tweet your questions and comments to stagecoachwales our passengers we carried a total of 26 million passengers over the year and received a total of 1631 passenger complaints about our services a reduction of 14 % compared to the previous year . that equates to one complaint per 15 963 passenger journeys . we comply with our industry code of practice and every complaint is investigated and action taken to avoid repetition of the problem . our staff we re a major employer in our area and have a highly skilled and diverse team which includes 880 employees 685 drivers 125 engineers and cleaners 49 administrators supervisors and managers 11 in head office 10 engineering apprentices we train all of our staff to the highest possible standards . every driver has a certificate of professional competence cpc and our supervisors and managers all have relevant qualifications . our services we operated a total of 16.3 million miles over the year a decrease of nearly 5 % over the previous year . like all businesses we have been affected by the national economic recession but have endeavoured to improve and maintain services as far as possible . our key measure of performance is the reliability and punctuality of our services . in the past year we operated 99.5 % of our scheduled services with 0.3 % failure due to internal reasons and 0.2 % due to external reasons such as adverse weather congestion diversions etc. we monitor our services for punctuality and 92.5 % of our services operated within 5 minutes of their scheduled time traffic congestion being again the main reason for delay . we continue to seek improvements both through rescheduling services and through consultation with our local highway authorities . our fares we offer value for money fares and ticket options including standard single fares and unlimited travel zone tickets . we also have a range of special tickets for young people and jobseekers . we last increased fares in march 2014 and have undertaken not to do so for the remainder of this calendar year . in june 2014 we introduced a vip scheme which entitles under 19s to a third off the adult fare on production of an easily acquired and free of charge pass . our fleet we operate a fleet of 360 buses and coaches of which we replaced 35 over the past year with an investment of 3.5 million . 99.7 % of our bus fleet excluding school buses is low floor to provide easy access for the elderly disabled and buggies . servicing our buses all our vehicles are inspected brake tested and emissions tested by our engineers at least every 21 days using vosa approved test equipment and maintained to higher standards than the legal minimum to ensure safety and comfort . every vehicle is cleaned daily and fully valeted at no more than 21 day intervals . our environment we used 7.9 million litres of diesel last year an average of 9.36 miles per gallon an improvement of over 3.6 % on the previous year . we are working to improve fuel consumption through technical measures and all our drivers have completed a safe and fuel efficient driving course . stagecoach group has recently achieved the carbon trust standard for reducing energy consumption and has announced a challenging co2 reduction programme for the next 5 years . all our fleet runs on low sulphur diesel with a high tech additive envirox to reduce pollution and improve fuel consumption . vehicle engines must meet increasingly higher euro standards of exhaust emissions . 48 % are euro 4 and above with a third of the fleet at euro 5 eev . we recycle most of our waste such as paper cardboard plastics used oils filters batteries parts etc. contact stagecoach in south wales change area close please set your location set your location now and get the most relevant ticket and travel information available clear go we will not share your location information with any third parties show contact information head office and ticket enquiries opening hours our switchboard is open from 09 00 to 17 00 monday to friday . contact telephone 01633 485118 fax 01633 865299 email southwales.enquiries stagecoachbus.com disability helpdesk telephone 01633 485118 email southwales.disabilityhelpdesk stagecoachbus.com postal address stagecoach in south wales 1 st. david s road cwmbran torfaen np44 1pd feedback we really value your opinion on how we are doing please feel free to drop us an email or write to us . follow us follow us on twitter stagecoachwales to get service updates ask a quick question or tell us about your experiences travelling with stagecoach whether it s good or not so good . please remember to include details of the route date and time of the bus journey you were on . lost property for lost property please contact the relevant depot aberdare 01685 883991 blackwood 01495 233800 brynmawr 01495 310250 caerphilly 02920 867003 cwmbran 01633 838856 merthyr tydfil 01685 388216 porth 01443 687682 guide to tickets please see our guide to tickets for a summary of our tickets and passenger types in south wales and if you still have a question please call or email us . legal identity red & white services limited a company registered in england and wales registered no. 2555509 whose registered office is daw bank stockport cheshire sk3 0du . online sales help smartcard help for smartcard enquiries eg help with using the e shop delivery issues cards not working lost or stolen tickets etc. please contact us telephone 0345 810 1000 or email customer.support stagecoachsmart.com lines are open 07 00 to 22 00 7 days a week excluding christmas day . calls are charged at geographic rates the same as 01 02 numbers and are included in call packages from both landlines and mobiles . paper ticket help for online paper ticket enquiries eg unirider 13 week and annual tickets please contact us telephone 0141 352 4462 or email online.sales stagecoachbus.com lines are open 09 00 to 17 00 monday to friday excluding bank holidays . calls cost 12p per minute plus your phone company s access charge charges from other providers or mobiles may vary . timetable help what to do if things go wrong we do our best to meet your expectations but occasionally things do go wrong . if you feel we have failed you in some way whilst operating these services please write to the appropriate manager below . for routes operating from aberdare depot please write to rosemary williams assistant operations manager stagecoach in south wales cwmbach new road cwmbach aberdare cf44 0pn . for routes operating from blackwood depot please write to mark rogers operations manager stagecoach in south wales unit 4 block a penmaen industrial estate pontllanfraith blackwood np12 2dy . for routes operating from brecon and merthyr tydfil depots please write to myrrick jones operations manager stagecoach in south wales 6 victoria st merthyr tydfil mid glamorgan cf47 8ed . for routes operating from caerphilly depot please write to gerald jones assistant operations manager stagecoach in south wales unit 16 bedwas house ind est bedwas caerphilly cf83 8dw . for routes operating from cwmbran and brynmawr depots please write to mark tunstall operations manager stagecoach in south wales 1 st. david s road cwmbran np44 1pd . for routes operating from porth depot please write to stephen evans operations manager stagecoach in south wales aberrhondda road porth cf39 0ln . bus appeals body bus appeals body c o bus users uk exists to help you get the best from your bus service . if you need advice or if you have complained about a bus service and have not had a satisfactory response they can be contacted on 029 20 221370 or wales bususers.org traveline if you would like to find out about a specific bus time or journey then please use the timetable search box on the left or call traveline on 0871 200 22 33 . they re open 07 00 to 20 00 weekdays and 08 00 to 20 00 at weekends . calls cost 12p per minute plus your phone company s access charge charges from other providers or mobiles may vary . telephone 0871 200 22 33 stagecoach head office if you still haven t found what you re looking for please call tweet or email our stagecoach south wales head office from 09 00 to 17 00 monday to friday . telephone 01633 485118 twitter stagecoachwales email enquiries stagecoachbus.com close please set your location clear go we will not share your location information with any third parties you might also be 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