p 1 267 759 9000 f 1 267 759 8989 all locations upcoming events 10 18 16 utility week congress 2016 hilton birmingham metropole birmingham uk all events follow us facebook twitter linkedin google email us close solutions core engineering product development engineering excellence core technologies assurance advanced technology next gen architecture agility internet of things r & d intelligent enterprise enterprise applications data & analytics application & cloud management collaboration bpm digital engagement strategy & experience digital marketing commerce mobility industries financial services travel & hospitality software & hi tech retail & distribution media & entertainment life sciences & healthcare life sciences healthcare emerging verticals insurance telecom automotive energy about company leadership social responsibility newsroom company news events in the news investors stock information sec filings event calendar news releases corporate governance information request faq ideas careers contact home solutions digital engagement strategy & experience service design what is service design designing products and services for people through a holistic understanding of their needs and emotions shaping user engagement across any touchpoint finding creative solutions that span the physical and digital worlds why is service design important providing solutions that make a difference really understanding human wants needs and behaviors leads to incredible solutions that enhance the way people live their lives through the lens of the user building a successful product or service is achieved by keeping your ears to the ground and eyes on the horizon and seeing the world through your users eyes why is service design important to business solutions that generate business value design thinking increases the chance of commercial success by delivering the right product or service at the right time to the right user design sensitivity engineering capability by harmonizing design and engineering we humanize challenges and simplify the daily complexities people are faced with allowing your business to thrive through more meaningful relationships between you and your users a user centred approach designers are intuitive with high emotional intelligence and a deep empathy for human behavior . our mission is to create simple yet effective product process or service for our clients . inspiring leaders to invent a better future for their business . matt farrar vp of design epam investor relations contact privacy policy 2016 epam systems inc. all rights reserved .