testing and lead generation services to the financial industry . home informa research services informa research services is part of the business intelligence division of informa plc informa plc about us investor relations talent this site is operated by a business or businesses owned by informa plc and all copyright resides with them . informa plc s registered office is 5 howick place london sw1p 1wg . registered in england and wales . number 8860726 . about us contact us mystery shopper login site login site map research solutions col 1 research solutions overview sales & service evaluation customer member engagement competitive intelligence mystery shops col 2 regulatory compliance testing needs assessment new product development market positioning brand awareness focus groups product research col 1 product research overview deposit rates & promotions deposit products fees & features business analyzed checking ecr research col 2 commercial services consumer lending research mortgage lending research mortgage market share reports col 3 indirect auto lending research small business lending research informagic iprice hot topics col 1 hot topics overview online & mobile banking research consumer loan risk based pricing research fintech marketplace lending research col 2 historical product research rates & fees pricewise turn knowledge into action understanding segmentation banking accuracy matters special offers special studies innovative products and channels study construction to permanent study free subscriptions product news flash weekly email daily rates daily email subscriptions monthly new product bulletin deposit products monthly loan product bulletin consumer lending quarterly treasury management product bulletin licensing advertising actionable competitive insight at your fingertips 24 7 watch a short video risk based pricing for consumer loans produce superior risk adjusted returns . watch a short video using mystery shops for competitive in branch research get a complete 360 competitive picture . watch a short video historical product research rates and fees anticipate future competitor behavior based on historical product trends . research solutions our custom designed research programs help financial institutions improve employee sales and service performance understand the competition and test for regulatory compliance risks . product research competitive product rate and fee research helps you know exactly what your competition is doing we provide accurate timely and granular pricing information product comparisons fee and feature studies industry news and real time online data solutions . lead generation our online and print advertising programs generate qualified leads by placing your products and services in front of consumers searching for mortgage home equity auto loans credit cards and deposit products . hot topics and special studiesfintech marketplace lending research new players are using online and mobile technologies to disrupt the lending marketplace and provide consumers and small businesses an alternative to the traditional financial institutions . historical product research rates and fees historical product rate and fee research data is key to understanding what your competition will do in a rising rate environment . online and mobile banking research new technologies have heightened consumer expectations and are challenging providers . our online and mobile banking research covers the full range of products and features available in the marketplace . consumer loan risk based pricing research our comprehensive risk based pricing research provides the detailed product information you need to produce superior risk adjusted returns . what our customers say prior to selecting informa research services for our continued mystery shop services i personally signed up as a mystery shopper for several local and non local mystery shop companies across the country . many of them boasted a rigorous selection process of the mystery shoppers as well as diligent follow up on the mystery shopper reviews . informa was honestly the only service that lived up to those commitments . based on my application with informa i was only selected to be a mystery shopper for the businesses i qualified for . when i completed the reviews an informa employee contacted me to clarify my comments . all of my reviews were proof read and edited before sending to the client . based on my experience as a mystery shopper for informa twinstar credit union elected to continue our informa mystery shop services . it has clearly been the most professional and comprehensive mystery shop service to work with . ruth hagwood twinstar credit union we were impressed on our end with your execution of our mystery shop project . your team worked well and effortlessly and the shoppers were just fine . the two rounds of shops turned out to be excellent it really reinforced our training . your feedback and reporting was great . not too much not too little . easy to understand . rauly butler mechanics bank so often we are quick to write a complaint about a bad experience because for the most part humans just find it easier to complain about everything rather than look for the good in people or situations . i decided that i couldn t allow any more time to pass before sharing my incredible experience at informa due to your employee breanne morris . thank you for hiring such a competent friendly and knowledgeable employee at your company . i can not begin to tell you how excited and pleased we have been with our decision to hire informa over other shopper vendors all because of working with breanne . she has worked tirelessly on setting up our accounts rescoring shops when requested and even agreed to make multiple changes and customizations so informa s scoring system and weighting aligns exactly with what s important to our service and sales culture . we are so impressed with her can do attitude and constant professionalism . breanne is an excellent representative for your organization and we can t thank her enough for our excellent experience . steven b. clark city national bank steven b. clark city national bank grace morales has been an absolute pleasure to work with . in the past few weeks she has gone above and beyond for me and just wanted to let someone there know so she can hopefully get some deserved recognition . please pass this along to whoever needs to see it . james njenga wells fargo bank you have an excellent reputation in the industry . we appreciate your commitment to quality . i have personally worked with minh ngo for the past five years . i wanted to take a moment to express my appreciation of his commitment to our needs . we receive weekly comparison rate reports and annual business personal competitor shops from informa . minh has always been very good to get back with us and adjust any reports to our specifications . we enjoy working with him because of his accuracy and friendly helpful attitude . please pass along our sincere appreciation to minh . jennifer tucker marketing officer monroe bank & trust we ve used the mystery shop program from informa for three years . informa has been creative professional accurate timely all those things that have made working with them very easy . their shoppers are very sneaky our staff rarely guesses that they ve been shopped . the feedback that we ve received has opened our eyes to missed opportunities and improved our service . i would highly recommend informa for your mystery shop program . melanie ransom phr o bee credit union to make a long story short we have earned roughly 30 million usd from these initiatives since launch which is a stellar success anonymous you guys didn t meet my expectations ... you exceeded them anonymous as i mentioned on the phone we are not bidding either project out . we want informa research to conduct both . yes we are loyal customers anonymous quick links client login report delivery rds informagic client login informagic mortgage plus im login product news flash blog my account latest news poststhe perfect credit score isn t 850how to avoid atm feesold school credit unions are rewarding saverscontact info 26565 agoura road suite 300 calabasas ca 91302 1942 phone 800.848.0218 fax 818.880.8448 join our team employment opportunities be a mystery shopper our employees our management team copyright 2016 informa business intelligence inc. all rights reserved . financial intelligence legal disclaimer privacy & cookies statement refund policy informa business intelligence inc. a company incorporated in massachusetts usa under company number 042705709 with offices at 52 vanderbilt avenue 11th floor new york ny 10017 . informa business intelligence inc. is part of informa plc. please login username password don t have an account lost your password username or e mail back to login