warehouse . we slept on futons in our offices and used the kitchen to store inventory . we offered 24 hour customer service because we figured that no one would ever call in the middle of the night we were wrong . every afternoon our usps driver would call us when she was 15 minutes away enough time for us to run downstairs and pack up all our orders for the day . over the past three and a half years so much has changed . we ve expanded from women s clothing to shoes handbags and men s fashion . we ve bought and sold millions of pieces of clothing from customers in every state and a dozen countries . and we ve attracted some of the best investors advisors and employees in the world . but some things haven t changed . our vision for twice has always been to make selling as easy as shopping and to make buying used feel like buying new . today we re announcing the next step toward that vision our technical leadership and engineering team will be joining ebay to help power ebay valet and twice has shut down . thank you so much for your support over the years we never could have gotten here without you and we re incredibly grateful to everyone who s helped us along the way . and stay tuned for some exciting announcements at ebay valet . sincerely noah ready campbell and calvin young twice founders common questions i made a purchase recently and haven t received it . is it still on its way all orders will be shipped by august 7th 2015 and can be tracked using the tracking number included in your shipping confirmation email . note that all orders placed since july 20th 2015 are final sale and no refunds will be offered . i sent a return recently . will it still be processed returns must be received by august 7th in order to be processed for a refund . our warehouse will be closing on that date so unfortunately any returns received later will not be processed . note that all orders placed since july 20th 2015 are final sale and no refunds will be offered . i have a check from a previous sell order that has not been deposited yet . can i still deposit it valid checks issued from twice for sell order payments can be deposited until september 11th 2015 . i haven t responded to my sell order . what happens to it any sell orders that haven t been responded to will automatically be donated to goodwill . i still have twice store credit . what happens to it if you have twice store credit that you earned from selling your clothing to twice from a purchase refund where your original payment method was paypal or credit card or from a gift card that you or a friend purchased you ll be able to redeem your store credit for the equivalent cash value . any store credit that you have from marketing promotions referrals or any other source will not be redeemable . redemption requests must be received by august 21st 2015 and all redemptions will be issued by paper check . checks must be cashed by september 11th 2015 . later redemption requests will not be honored . note we are no longer accepting redemption requests for twice store credit . i still have questions . can i email or call you we no longer offer support via phone or social media . we will be responding to urgent email support inquiries through august 7th 2015 .