software that helps your team to support your customers through email chat and facebook messenger . start 14 day free trial or request a demo . one team inbox no more searching dragging or even forgetting email messages . sync up your team and support your customers in a flash . one team one inbox there s only one way forward towards more happy customers collaborate with your team a complex query might need extra brainpower . that s why you can easily add notes to a case assign a collegue and then forward that case to them . no need to burden your colleagues with emails casengo lets your team focus on your customers . respond 3x faster most teams are like a jigsaw puzzle all members are slightly different each with his or her own expertise . to make sure your customers get the best answer casengo allows you to assign team members to specific cases . involve others sometimes you need to work with a supplier to solve a customer s problem . keep all communication in one place by inviting these third parties to the case whether they already use casengo or not . you re in good company 2000 happy customers read our customer stories why companies love us since using casengo we can respond to our customers 3 times as fast . it surprised us how easily customers switch between email and live chat . casengo s just so simple . dick franken takeaway.com we got our customer support sorted the day we started using casengo to manage emails and social media posts . kasper spiro easygenerator thanks to casengo we can focus on what truly matters assisting our customers . renate hansler chilly webstore turn email into live chat offer your customers the freedom of direct interaction . respond 3x faster never let your potential customers wait . use pre made responses when online visitors ask a question through live chat casengo will suggest answers taken straight from your knowledge base . this satisfies most visitors enough for them to move on so your team can focus on what s important . let the faq do the job casengo provides you with a powerful knowledge base . fill it with frequently asked questions and answers to provide your potential customers with personal and complete answers in no time enjoy a complete customer overview context is key especially whilst solving customer queries . did you ever talk to the customer before is there a recurring problem using casengo you ll have the context right at your fingertips be in touch with everyone from everywhere support your customers together with your team using desktop tablet or mobile . meet our team we re all crazy about good customer service our growing team we are commited to give you the best customer support software your money can buy davy customer fan davy is the link between our team and our users a role he takes very seriously indeed . and rightly so we are recruiting lead developer junior full stack developer inside sales lead see all jobs casengo features pricing press jobs about us facebook language english nederlands deutsch portuguese spanish latest news casengo blog updates casengo on twitter casengo on facebook casengo on linkedin contact us 31 88 227 36 46 31 6 823 77 825 chat with us support casengo.com support center privacy policy terms and conditions 2016 casengo casengo is passionately devised and developed in amsterdam the netherlands