to give you the best experience on our website . if you continue without changing your settings we ll assume that you are happy to receive all cookies on this site . however if you wish you can delete our cookies at any time . careers about us our business our strategies and plans investing in our network protecting our environment corporate responsibility and sustainability community customer challenge group health and safety contact us household business building and developing log in register search for home your account billing and payment moving home water meters customer offers your online account most popular pay your bill online set up a direct debit understand your bill help and advice bursts and leaks no water low pressure drains and sewers customer commitment home improvements winter weather water quality most popular latest in your area report a leak save water water saving freebies water saving calculator why save water advice leaky loos most popular order freebies request a water meter south london no water low pressure previous pause play next message last updated sunday 16 october 2016 4.50 am . all water supplies affected by the burst water main in norwood road this morning should now be back to normal . we ve checked water pressures across the area and readings show water is flowing as it should be . we re continuing to plan how best to repair the pipe with minimal disruption and fencing off the area we ll be working in . norwood road is likely to remain closed into next week . some customers may be experiencing air in their pipes which can lead to not having any water . if this is affecting you please contact us on 0800 316 9800 and we will look further into this for you . we apologise for any inconvenience caused your account log in pay online set up a direct debit new customers tell us you re moving update your details help and advice understand your bill report a leak get help paying your bill low pressure no water water quality and hardness find a plumber not yet registered manage your account online today for instant access to your bills . register now have your say . help us plan for the future by having your say on our long term priorities join in the cooking fat that caused a stink . cooking fat clogs pipes which can force raw sewage back up into your home . tell me more moving home let us know you re moving into within or out of our area . tell us about a leak please let us know by using our online form so we can get out to fix it . what s happening in your area get the latest information on repairs reported leaks and planned improvements across our network . enter a town or postcode great customer deals with plumbing & drainage plus through homeserve . at the heart of daily life 2001 2016 thames water utilities limited . all rights reserved . thames water utilities limited clearwater court vastern road reading rg1 8db . company number 2366661 registered in england and wales your account help and advice save water about us contact us media careers supplier enquiry accessibility cookies legal privacy sitemap language support helpful literature wateraid tweet us like us