language solutions automated speech recognition asr natural language processing nlp text to speech tts voice biometrics vb adaptive understanding solutions communications finance & banking healthcare insurance retail & technology travel & hospitality utilities business model company overview meet the team clients partners careers press room contact us resources library blog events careers contact us linkedin facebook twitter careers contact us better helping transform the way leading companies and their customers communicate . learn about interactions speech and natural language technology simply better customer care what we do we turn frustrating customer care experiences into productive conversations . learn more how we do it we build conversational self service solutions for customer care based on our patented adaptive understanding technology . learn more what you get you ll get a hosted customer care solution that dramatically reduces cost and delivers a truly amazing customer experience . learn more why we do it we believe every conversation is an opportunity to engage and delight customers . so we re revolutionizing the way customer care is delivered . learn more over 2 billion transactions and growing ... leading companies are building great relationships with interactions solutions learn more 90 % positive consumer sentiment now that s worthtalking about . providing superior serviceswhile saving cost is possible . txu energy introduced interactions virtual assistant solutions and created one customer care platform that has improved customer experience and reduced cost while driving key business results . see how resources and media posts combining artificial intelligence with human intelligence october 5 2016 artificial intelligence ai is currently one of the most talked read more posts the state of automated customer care according to industry leaders september 27 2016 interactions recently hosted an interactive discussion on the read more posts are you measuring the right contact center metrics august 18 2016 traditional contact center measurements such as speed to read more events frost and sullivan customer contact west customer engagement is the next wave of innovation and the contact center is per read more products virtual assistant solutions voice chat outbound texting mobile speech and language solutions asr nlp tts vb adaptive understanding automated speech recognition customer experience ivr solutions solutions communications finance & banking healthcare insurance retail & technology travel & hospitality utilities business model company overview team members clients partners careers press room contact us linkedin facebook twitter google privacy policy resources library blog events 2016 interactions llc . share with a friend your name friend s name friend s email enter message to friend phonethis field is for validation purposes and should be left unchanged . this iframe contains the logic required to handle ajax powered gravity forms .