this . learn why we use cookies and how to manage your settings . privacy policy menu hello close welcome to teletech we re glad you re here here are some resources to help you get started . want to get in touch with one of our experts contact us looking for the latest customer experience insights subscribe to our enewsletter interested in joining the teletech family we re hiring contact us address teletech 9197 south peoria street englewood colorado u.s.a. 80112 5833 phone 1.800 . teletech 1.800.835.3832 outside of the u.s. dial 1.303.397.8100 please complete this form and we will be in touch soon . our monthly enewsletter provides customer centric thought leadership articles and in depth research . please complete this form to sign up . contact us careers investors global locations blog search search search what we do case studies solutions a simple operational assessment can lead to dramatic results learn how consulting technology care growth solutions our managed services platform provides brands with the insights tools and capabilities they need to drive faster business results increased roi and easier innovation . view our holistic approach industries telecom leader increases revenue 28 % read the story automotive communications media and technology financial services government solutions healthcare retail and ecommerce small and medium sized businesses travel and hospitality industries industry know how is important and customer know how is everything . we are proud to serve some of the most successful companies in the world s most competitive industries . industries we help resources make your holiday sales sparkle learn how blog customer strategist journal ebooks and apps enewsletter infographics and cartoons webinars and events white papers and articles with so much information out there it can be hard to keep up with what s important . we ve collected some of the latest and greatest insights so you don t have to . view our thought leadership library company teletech recognized with nine 2016 stevie awards for sales & customer service excellence read press release board of directors careers corporate responsibility executive team global locations investor relations newsroom our values with over three decades of experience engaging customers we understand what customers want . learn more about the experiences values and people that drive our company forward . who we arecontact us when everything is connected how you connect is everything . we help you bring technology and human connections together to deliver amazing customer experiences every time . what we do results we deliver customer experience engagement and growth . it s what we do . create exceptional experiences the customer has spoken be amazing or be gone . here s how to be amazing . see how deepen engagement learn who your customers are now and what they want next to find new ways to make them happy . see how drive growth customers are out there . here s how to find them and sell them what they need . see how solutions we will help you plan deliver support and grow customer happiness . and your bottom line . consulting we work with you to design strategies to leverage your most valuable asset your customers . learn more technology discover the tools you need to orchestrate the experiences your customers demand today and tomorrow . learn more care people processes and technology all with one goal to delight your customers every time . learn more growth data driven insight and technologies to help you find connect with and acquire new customers . learn more the results of a better experience 50 % increase in retention 28 point nps improvement 1b in revenue generated 60 % reduction in expenses 70 % improvement in nps the results of a better experience increased retention major automotive manufacturer extends the customer lifecycle with targeted retention campaigns . customer outreach increases contact rate and drives inbound interactions putting them on the road to success . how did we do it 50 % increase in retention 59k cars sold to date 296m in incremental profit how d we do it improvement in first call resolution business transformation centered around customer experience as a differentiator . client transitioning from industry laggard to industry leader by delivering an amazing customer experience across all channels . how did we do it 28 point nps improvement 6 % increase in first contact resolution 25 % growth in subscriber base over 3 years how d we do it revenue growth driving revenue growth with our client s small and medium business customer base . supporting 12 lines of business in four global locations adds up to one billion in revenue generated . how did we do it 1b in revenue generated 100k new customers acquired annually 1 000 agencies supported how d we do it cost reduction market leader uses marketing analytics to increase relevance and drive down costs . new testing strategy segmentation and multichannel campaigns drive customer awareness and engagement . how did we do it 60 % reduction in expenses 10 20 % reduction in acquisition costs 25 % higher customer experience scores how d we do it increase in csat nps linking nps to every customer touch point increases accountability and satisfaction . client is streamlining service by implementing a closed loop customer feedback process and consolidating 20 contact centers into one . how did we do it 70 % improvement in nps score 25 % reduction in average handle time 17 languages supported how d we do it all numbers are representative outcomes . see all of our case studies all numbers are representative outcomes . what to see more amazing customer experience results view all ourcase studies how we think we get up every morning excited to go to work to discover what s new and share our expertise to help you succeed . here is a glimpse into some of our best thinking . blog post 4 technologies facilitating the service customers crave view more journal the customer strategist journal provides executives with insight that leads to innovative strategies . view more ebook the teletech customer experience benchmark research report view more enewsletter customer experience best practices industry trends and innovative approaches view more infographic customer insights begin with enabling customer data view more blog post know your digital customers view more ebook5 ways next generation cloud computing will elevate the customer experience view more check out our entire resources library are you ready to take off we are . contact us what we do case studies solutions consulting technology care growth bpo call center industries automotive communications media and technology financial services healthcare government solutions retail ecommerce small and medium sized businesses travel and hospitality resources all resources blog customer strategist journal ebooks and apps enewsletter infographics and cartoons webinars and events white papers and 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