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itauto icon itops icon itsmgmt icon mainframe icon myit icon ribbon icon star icon user icon users icon videoplay icon workload icon caution icon close s chevronleft s chevronright remedy 9 fast track mobile workforces boost productivity up to 75 % watch the overview video 1 55 start a free trial bmc digital it powers 82 % of fortune 500 companies bmc remedy 9 is a mobile first digital enterprise management platform built for boosting workforce productivity . it makes complex it simple . 3 years running gartner magic quadrant names bmc an itssm leader get the detailed analysis and insight you need to make the best service management choice for your organization . find out why bmc continues to lead everything you need to deliver amazing digital service management people centric user experiences help you to work smarter stunning reports and visualizations allow intuitive exploration of data native mobile apps let you use the full power of remedy 9 anywhere embedded itil v3 processes with industry best practice reports and kpis available out of the box view all capabilities remedy 9 includes these capabilities smart reporting turn powerful reports into stunning dashboards quickly and easily incident and problem management create and resolve incidents faster with context aware incident matching ; automatically detect and manage recurring incidents knowledge management bring key information to customers and support personnel right where they need it change management document and coordinate change request activity across your entire it landscape from data centers to desktops release management combine multiple change requests into a single release and manage all related activity in support of a successful release service request management define a catalog of service request types that reflect what services you offer to internal or external customers myit self service context aware self service app that s social mobile and formless asset management complete lifecycle management of it assets from procurement to end of life service level management the tools you need to define track and report service levels configuration management cmdb support itsm processes with a single source of reference for your it infrastructure and services virtual chat self service feature combines a virtual agent and live chat to improve productivity lower it support costs and boost customer satisfaction custom applications build everything from simple forms to two way integrations to rich applications platform administrations easily manage your server ldap and email integrations application and security preferences remedy 9 datasheet explore additional resources drag and drop report creation with stunning visualizations all the power of remedy 9 on any device be more productive with formless data entry intuitive self service for the whole enterprise 1 2 3 4 experience the smart beautiful and powerful remedy 9 today start a free trial ready to transform your service management contact bmc sales innovative service management to drive digital transformation service desk manager change manager service delivery manager it director deliver faster better and smarter service as a modern service desk manager workforce productivity is your measure of success . collaborative people centric user experiences can enable the service desk to engage with customers in amazing ways to deliver smarter service and fix issues faster than ever before . with remedy 9 you can enable the service desk to be 75 % more productive with formless ticket entry empower the workforce with intuitive self service on every device work from anywhere with the full power of the service desk on any device white paper empowering the workforce analyst research gartner magic quadrant names bmc a leader in it service support management tools it transformation made easy delivering transformational change in today s digital enterprise requires a modern approach to itsm . from guided change requests to automated impact analysis remedy 9 takes the complexity out of it changes to minimize risk and deliver success . with remedy 9 you can enable users to create change requests 50 % faster through guided questions and on screen wizards minimize conflicts and ensure successful changes with automated collision detection and impact analysis plan changes across the enterprise easily with the powerful change calendar white paper modernize change management while minimizing business risk analyst research gartner magic quadrant names bmc a leader in it service support management tools it service management for the digital era itsm excellence is best achieved through blending itil best practices with innovative digital technology . remedy 9 combines best practice processes and governance with insightful analytics embedded collaboration and intuitive user experiences to deliver the most powerful digital service management platform available . with remedy 9 you get itil v3 aligned 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the full power of remedy 9 available on any device datasheet bmc digital service management a new and revolutionary approach to it service management analyst research gartner magic quadrant names bmc a leader in it service support management tools remedy is transforming digital enterprises transamerica life insurance company remedy and bladelogic drive closed loop compliance and service delivery to 20mm customers read the story eaton optimal service management and automation power energy management business read the story mercator international retailer gains efficiencies and revenue with best in class itsm solutions read the story china pacific insurance co. service incidents and mean time to repair mttr slashed by 50 % for 80 million asset management customers read the story view all success stories purchasing options available on premise or as a service through a subscription or perpetual license.choose the complete remedy 9 suite or one of these options service desk for an amazing service desk experience . modern social and mobile with self service apps that can transform the digital workplace . includes self service app incident & problem management knowledge management cmdb smart reporting learn more service optimization built to empower those who manage and transform it . a set of tools to manage the most complex of enterprises . includes change management knowledge management asset management service level management learn more service innovation for those who want to create . automate integrate and create custom applications with graphical visual tools to create next generation digital services . includes developer studio platform administration learn more resources read datasheets remedy 9 itsm remedy with smart it remedy ondemand remedy smart it myit white papers empowering the workforce modernize change management while minimizing business