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capabilities you need in a customer experience platformdownload the ebook learn the best practices for an omnichannel customer experiencedownload the ebook trusted by over 4 700 companies in 170 countries globally and counting the world s leader in customer experience and multi channel contact center solutions we have any to any situation now . any agent from anywhere at any time can do their work . chrissy linzy supervisor global voice and video collaboration red hatread the complete story we rolled out full blown multi channel contact center across four locations in four months . jo kirkham customer experience transformation lead marks & spencerread the complete story ticketmaster s contact center was in need of a complete technology overhaul . elizabeth gotto senior vice president global contact center technology ticketmasterread the complete story read more success stories omnichannel customer engagement simplified for firms of all sizes the genesys customer experience platform fits your needs today and tomorrow on demand fast and easy for small and medium businesses cloud learn more packaged and prescriptive for midsized and large organizations cloud premises learn more fully customizable for larger organizations cloud hybrid premises learn more customer experience customer experience cx is about building strong customer relationships and brand advocates by consistently seamlessly and personally engaging with your customers across their journeys consisting of many touchpoints channels and interactions . without a strong customer experience focus many companies are finding it hard to differentiate their offerings and compete effectively . to deliver optimal journeys companies are taking a 360 degree view of the customer experience analyzing data from contact centers crm and marketing systems to more effectively engage with customers across customer lifecycles and journeys . successful cx involves many different areas of your company including customer care and support sales marketing and it essentially anyone who interacts with your customers directly or indirectly . with the genesys customer experience platform you can deliver the optimal journey and experience for each customer with the lowest effort and cost to serve . try a free trial of the world s leading cx platform today . free trial customer experience platform and omnichannel contact center solutions a customer experience platform helps ensure your sales customer service and support marketing and it efforts are aligned and working together to build more loyal customers and deliver a competitive advantage . deliver low effort omnichannel customer journeys using automated business processes to give everyone a 360 degree customer view with deep interaction context and actionable analytics across all touchpoints channels and interactions . optimize your customers journeys and your workforce performance while delivering seamless customer experiences . read more cloud based omnichannel contact centers many companies accelerate call center modernization and customer experience improvements through cloud deployment of new capabilities . a cloud based omnichannel contact center addresses the end to end customer journey across all touchpoints channels and interactions including voice web mobile and social and requires zero upfront investment in servers and software . it is implemented quickly and scales with your growing needs to deliver omnichannel customer service . the result is greater business agility and faster time to market with new innovations . pay only for the capabilities you deploy and take advantage of cloud based solutions to respond to fast changing business conditions . read more contact center a contact center is where your company interacts with your customers through a variety of communication channels . whether it is in house or outsourced a contact center integrates voice with the other channels your customers want to use such as text chat email and social . customer service agents handle inbound and outbound interactions across these channels and when the service they provide is relevant and personalized across all channels they deliver a great contact center experience . for many companies this experience is a competitive differentiator . genesys is the leading provider of a single integrated contact center platform that optimizes the customer experience across all channels . read more call center a call center at its most basic is where agents answer calls from your customers . it can be in house or outsourced and agents may also be able to make outbound customer calls . as customer needs have changed call centers have evolved . call centers that focus on voice now offer personalized self service that provides a great call center experience without talking to an agent . many call centers also integrate the digital channels that customers want to use such as email chat or text messaging even though voice is still best for resolving complex issues . genesys is the leading call center provider for both voice and digital interactions . read more popular searches contact center modernization voice & digital self service digital customer channels enterprise workload management workforce optimization workforce management interactive voice response ivr inbound ivr outbound ivr premier edition business edition enterprise edition customer experience platform speech and text cloud customer service mobile marketing acd customer journeys voice mobile & web callback call center virtualization salesforce integration free trial company about us blog newsroom webinars resources careers contact us industry banking government healthcare insurance telecommunications travel pharmaceutical solutions cloud contact center digital channels ivr self service workload management workforce optimization about genesys genesys the world s 1 customer experience platform empowers companies to create exceptional omnichannel experiences journeys and relationships . for over 25 years we have put the customer at the center of all we do and we passionately believe that great customer engagement drives great business outcomes . genesys is trusted by over 4 700 customers in 120 countries to orchestrate 25 billion contact center interactions per year in the cloud and on premises . trending topics 1.888.436.3797 supportcareerssite map copyright 2016 genesys . all rights reserved . terms of use privacy policy select region