passenger gallery news publications links home about us operations yarra trams g link path transit southlink linksa hornibrook buslines think like a passenger gallery news publications links keolis downer is australia s largest private provider of multi modal public transport our vision to be the partner of choice for public transport authorities our mission keolis downer will be the transport partner of choice for clients and the community for the long term by understanding and shaping the city fabric thinking like a passenger ensuring zero harm always learning delivering value for money our values responsive ingenuity dependable engaging respectful 210 millionpassenger journeys4000staff930buses500light rail vehicles30locations1focus our customers about us keolis downer is australia s largest private provider of multi modal public transport . we are the largest light rail operator in australia and one of the nation s most significant bus operators . keolis downer provides services to more than 210 million people each year . our operations combine world leading expertise and deep local knowledge combining the experience of french public transport company keolis and one of australia and new zealand s leading engineering and infrastructure management firms downer . created in 2009 keolis downer successfully tendered for the yarra trams franchise . yarra trams in melbourne is the world s largest light rail network . recently the partnership has been strengthened through the delivery of the g link on the gold coast . keolis downer was a key member of the successful goldlinq consortium selected by the queensland government in 2011 to deliver the gold coast light rail public private partnership . g link is the first greenfield rail system in australia for more than two decades . the gold coast light rail entered operations in july 2014 and keolis downer also hold the operations and maintenance contract for the network . more than 5 million passengers have used the service in its first year of operations . keolis downer is now firmly established as australia s largest and most trusted provider of light rail services . in may 2015 keolis downer entered the bus market through the acquisition of one of australia s leading bus operators with established operations in south australia western australia and queensland . the bus operation includes over 1 600 employees and 930 buses and operates 91 long term regular route and school bus services . keolis downer has a long term commitment to australia and new zealand and aspires to be the partner of choice for public transport authorities by delivering on our commitment to think like a passenger . at the heart of this approach we work closely with our clients the community and our customers in order to understand their objectives . we then work in partnership to deliver a shared vision for city or region . through our unique knowledge and experience in service development and network design we are able to pair the needs of the community with a tailored transport solution that efficiently matches their demand land use and economic activity . keolis downer is committed to the development of integrated transport solutions that provide seamless connections for people supporting modern lifestyles and shaping urban environments . keolis downer employs 4 000 staff and is headquartered in sydney . we provide transport services to people across australia including melbourne gold coast brisbane perth adelaide and regional south australia . keolis keolis is one of europe s leading public transport operators established in 15 countries on four continents . the group has more than 100 years experience providing transport solutions for governments . sncf the french national rail operator maintains a 70 per cent shareholder alongside caisse de depot et de placement du qu bec . downer downer is a leading provider of services to customers in markets including transportation mining energy and industrial engineering utilities communications and facilities . downer is listed on the australian securities exchange and has over 150 years of experience read more yarra trams melbourne is the world s largest and oldest light rail networkkeolis downer hold the operation and maintenance franchise for the 250km networkfranchise commenced in 2009the franchise includes an eight year initial period and a seven year extensionprovides over 180 million boardings each yeararound 500 trams g link greenfield light rail for the gold coastgoldlinq member for the 13km light railkeolis downer are operations and maintenance provider for the network.commenced operations in july 201418 year contract awarded in 2011 1 billion pppprovides more than 5 million boardings each year14 light rail vehicles pathtransit major western australian metropolitan bus operatoroperates route and school bus services in greater perth366 buses5 depots southlink major south australian metropolitan bus operatoroperates route and school bus services334 buses7 depots linksa large bus and coach operator in regional south australia and beyondprovider of a range of transport services including route school special bus and dial a ride services141 buses4 depots hornibrook buslines major metropolitan bus operator in greater brisbanemajor provider of route and school bus services91 buses4 depots think like a passenger we know our services are part of the daily lives of hundreds of thousands of australians . from regional south australia to the streets of brisbane and beyond thousands of journeys to work school university the beach and cafes your journey is also part of our daily commute . we strive to make public transport the first choice for our customers whatever their reason to travel . it is crucial to us that despite the diversity of passengers every customer feels that our service is designed with them in mind . on the gold coast our focus on the local customer resulted in the incorporation of a first of its kind surfboard rack on the g link . g link incorporates innovative customer information systems including the my g app for mobile devices and passenger information at stops . in melbourne our customer focused has led to the development of the premium line 59 reducing travel time improving comfort and through the roll out of the built in melbourne for melbourne eclass trams providing more space to relax . keolis downer s bus operations realise that people build a special bond with their bus services and are commitment to ensuring our drivers and vehicles arrive on time clean and comfortable at your stop . we pride ourselves on our commitment to understand our customers and the community and to work collaboratively to realise our shared aspirations for the transport network . our team are committed to anticipating the needs of our customers and look beyond a single mode of transport to ensure that a journey is seamless from door to door . read the yarra trams customer service charter read the g link customer service charter the neolis approach our understanding of travel patterns in founded in over 100 years experience delivering passenger transport . keolis downer embraces keolis neolis approach to network design and development refined through application around the world . through the neolis approach we collaborate with the community to design transport networks that match travel demands . this customer focused ground up approach to network design is revolutionary and can go against established thinking on the provision of transport . our goal is to accommodate demand for transport with an appropriate service rather than to modify supply to best match demand . our results are seen in increased public transport use improved customer satisfaction and improved value for money for government . the neolis approach is part of our commitment to partner with governments and public transport authorities to understand the changing needs of cities and their inhabitants to match the provision of transport to changing lifestyles and growth . at keolis downer the customer is at the heart of everything we do . gallery news april 29 2016 g link stage 2 confirmed for 2018 and commonwealth games the queensland government today reached financial close with goldlinq for stage 2 of the gold coast light rail which will extend from gold coast university hospital station to the heavy rail network at helensvale station . read more march 11 2015 keolis downer enters australian bus market becomes australia s largest privately owned multi model public transport provider australia s largest light rail operator keolis downer today announced that it has signed an agreement to acquire one of australia s biggest bus operators australian transit enterprises ate . the agreement was signed by the shareholders of read more media contact peter colacino 0402 296 544 and peter.colacino keolisdowner.com.au publications publications newcastle suppliers register your interest corporate publications keolis downer factsheet newcastle corporate publications keolis downer overview connected mobility corporate publications keolis downer factsheet network planning corporate publications keolis downer factsheet multimodal transport corporate publications keolis downer factsheet yarra trams corporate publications keolis downer factsheet metro corporate publications keolis downer factsheet rail corporate publications keolis downer factsheet hornibrook buslines corporate publications keolis downer factsheet g link next page read more keolis downer 61 2 8073 4068 level 3 t1 triniti business park 39 delhi rd north ryde nsw 2113 info keolisdowner.com.au