our dropdown options for accessibility decrease font size increase font size reset font size standard contrast high contrast blue black contrast cream black contrast find out more information regarding our media centre our facebook page opens in new window our twitter page opens in new window our linkedin page opens in new window our youtube page opens in new window our google plus page opens in new window smell gas 0800 111 999 open menu open search pop up to search site our facebook page opens in new window our twitter page opens in new window our linkedin page opens in new window our youtube page opens in new window our google plus page opens in new window close home about us our company mission statements careers facts stats publications our services our key staff our responsibilities gas health and safety customer services stakeholder engagement environment innovation procurement assets transport gas supply chain sustainability services gas emergencies get connected essential works safe & warm pipe locations in your area news & events blog contact us find out more information regarding our media centre open search pop up to search site hello we are your gas emergency and pipeline service a warm welcome to wales & west utilities . we work to keep our 7.5 m customers safe & warm with a gas supply that can be relied upon and a level of service to trust watch video your gas emergency and pipeline service read more about gas emergencies read more about get connected read more about essential works read more about safe & warm read more about pipe location what s happening in your area enter your postcode search your postcode our promise to you our core business at wales & west utilities is the safe and secure transportation of gas across our distribution network throughout wales and the south west of england . this involves connecting new customers maintaining and replacing gas pipework and responding to gas emergencies . with a gas network of more than 35 000km of mains we transport gas to the homes and businesses of 2.5 million consumers across a geography covering 1 6th of the uk serving a population of more than 7 million people . we ll keep you safe & warm our ambition is to deliver outstanding levels of gas safety reliability and customer service so that we are trusted and valued by the millions of people we serve every day . whilst much of our gas network is underground and out of sight our services play a central role in the daily lives of all our customers . whether it s a safe and reliable gas supply for heating your home making the family dinner or for a nice hot bath we understand how important it is for our services to be there when our customers need them . working with a range of stakeholders to develop sustainable innovative and affordable energy we believe our role is to contribute positively to the quality of life and wellbeing of our customers and communities we serve . that s why we work around the clock and invest around 2 million every week in our gas network so we can continue to successfully deliver gas to homes and businesses offering the very best service for our customers both now and for generations to come . read more content on this page latest news & events our facebook page opens in new window our twitter page opens in new window our linkedin page opens in new window our youtube page opens in new window our google plus page opens in new window 160 000 gas pipe investment scheme comes to ystradgynlais news 13 10 16 we re investing 160 000 in new gas pipes for ystradgynlais . 50 000 investment in new gas pipes for st. fagans news 12 10 16 we re investing 50 000 to carry out the final phase of works to improve the gas network in the st f 125 000 gas pipe investment for west monkton news 11 10 16 we re investing 125 000 in the gas network in the west monkton area so that homes and businesses co view all news & events meet frank & annie meet frank & annie they ll give you advice on what to do if you smell gas and how to protect yourself from the dangers of the silent killer carbon monoxide . read more about meet frank & annie national women in engineering day national women in engineering day in june aims to raise the profile and celebrate the achievements of women in engineering . read more about national women in engineering day co alarms save lives the lives of a couple from wincanton have been saved after being given a carbon monoxide alarm by wales & west utilities read more about co alarms save lives wales & west utilities urges people to stay safe from the silent killer we re urging local people to take action and get their gas appliances checked to keep themselves safe from the deathly dangers of carbon monoxide . read more about wales & west utilities urges people to stay safe from the silent killer innovation at wales & west utilities find out more about our innovation programme and see what we have put into practice read more about innovation at wales & west 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