fran ais germany deutsch italy italiano luxembourg fran ais nederland nederlands norway norsk russia spain espa ol sweden svenska enghouse.com menuhomesolutionsour solutionsmulti channel communicationsconected enterprisequality managementunified communication in the digital ageproactive customer engagementcloud servicesoptimise customer accesscertified with the bestsolutions for ciscosolutions for avayasolutions for skype for businesssolutions for nec closeplatformscontact centrefor businessfor enterprisefor helpdeskfor servicefor outboundself serviceivr applicationsmobile ivr navigatorknowledge managementproactive callbackreception & call handlingfor businessfor enterprisefor helpdeskphone applicationsquality & controlcall screen & interaction recordingworkforce managementreal time speech analyticscall billing & reportingintegration toolscti integrationcrm integration closepartnersprogram overview gain the benefits of dealing with a fast moving dynamic global organisation.partner benefits enghouse can bring together expertise with microsoft cisco avaya nec and other leading vendors.partner login access to resources needed to help you sell enghouse interactive solutions . closeservicesprofessional servicestraining servicesadvanced services increase customer satisfaction & control costs automaticallyservices contact closeresourcesbrochureswhitepapers guidesarticlescase studies closesupportaboutcontact usin the mediaeventscareers close close omni channel uc contact centre solutions customize a demo video new product release enghouse interactive 2016 find out more connect your customers to your entire business to deliver an effortless customer experience . assisted service your vip service . for the moments that matter . 3 of the world s top 5 leading telcos use our technology to power their cloud contact centres . empower your customers to self serve to drive down costs and improve satisfaction . control and manage quality of service within your business like never before . contact us arrange a demo contact centreself servicereception & call handlingquality & controlintegration bring your customers closer to your business enghouse interactive is a leading expert in customer communications . at the heart of our business is the contact centre which provides opportunities to differentiate your company s service as well as gain feedback and build customer loyalty . with increased demands from customers companies require a communications platform that s agile enough to quickly and efficiently respond to customers from any channel at any time ; connecting them to your business rules whilst providing actionable intelligence to drive ongoing improvement . our unique multichannel contact centre solutions offer choice and flexibility . they are also scalable in deployment size complexity and integration to ensure successful and effortless customer interaction whatever your budget . helpdesk on premise ideal for helpdesks looking to reduce costs and leverage unified communications highly cost effective solution to extend uc with call centre functionality find out more business cloud on premise ideal for mid size organisations looking for an out the box cost effective all in one multimedia contact centre wizard driven solution which is easy to use and is rapidly deployed find out more enterprise cloud hybrid on premise for organisations requiring advanced capability and customisation which is highly available and can be used within distributed environments enterprise level solution with extensive integration and resilience find out more service cloud for service providers and shared service centres looking for a complete multi tenant contact centre solution which is highly scalable with shared architecture create your own cloud contact centre offering from one platform find out more dramatically reduce costs by empowering your customers to self serve self service is a key and increasingly important part of an integrated customer experience . a significant number of customer requests are for simple issues such as password resets order status enquiries or directory assistance . nearly all of these requests are self service interactions that can be handled without the need for live assistance . our solutions empower customers to self serve through a wide range of speech recognition touch tone web forums and mobile options which are quick to implement powerful and extremely cost effective . interactive voice mobile response tools to create your own ivr scripts design or integrate with a mobile app to create easily changed navigation flows development platform or pre built ivr applications find out more knowledge management and forums allow customers & employees to find answers through faqs or user agent forums reduce costs and improve self service capabilities customisable cloud based platform find out more proactive outbound multimedia call back in queue announcements and call back options keep customers informed with confirmations across any media cloud hybrid on premise as part of your contact centre suite find out more offer vip service to your customers using operator consoles with over 25 years experience developing the world s most widely deployed console solutions we understand the crucial role receptionists and operators play in providing callers with an exceptional first impression of your business . by combining superior call handling features with rich directory and presence information our console solutions enable receptionists and operators to quickly professionally and efficiently manage and dispatch interactions to the correct person within an organisation . whether you need a receptionist to provide professional caller service or a multi site multi tenant multi language interaction handling service in a highly complex environment we have the solution experience and expertise to meet your requirements . helpdesk ideal for helpdesks looking to leverage multimedia capability with unified communications on premise find out more business ideal for mid size organisations looking for a cost effective out of the box solution with desktop client with acd cti functions cloud hybrid on premise find out more enterprise for organisations requiring a consultative sophisticated multi tenant scalable solution multi location cloud based find out more phone applications emergency broadcasts phone lock assistant functionality office administration provisioning find out more continuously view monitor and improve performance to help organisations provide consistent quality of service while remaining profitable and efficient enghouse interactive provides a range of quality workforce and business optimisation tools . these tools enhance operations ensure high quality customer service resolve customer disputes achieve regulatory compliance accelerate employee training and increase workplace productivity and security . all solutions are highly scalable and modular enabling you to choose the level of complexity that meets your requirement for continuous performance improvement . call screen recording ideal for organisations looking to record or monitor agents or employees anywhere within the business from reception the finance team a help desk right through to the contact centre . improving customer service resolving customer disputes meeting legal requirements such as pci compliance . cloud on premise find out more agent service evaluation for organisations looking for simple tools for supervisors to provide actionable feedback or for surveys to quickly capture customer feedback on overall customer experience . coach and train staff to address performance and increase employee productivity . cloud on premise find out more real time speech analytics suited to any business selling services over the phone . looking to analyse agent and customer speech to provide live feedback to agents to adjust whilst call is in progress . drive regulatory compliance and sales effectiveness with real time capabilities . cloud on premise find out more workforce management for organisations looking to manage staff with automated handling of admin tasks forecast demand across multiple channels and create optimal schedules that meet demand . develop accurate and insightful reports and improve your overall customer service operation . cloud on premise find out more connect your people processes and systems for greater efficiency connecting your entire business together and having information at your fingertips accelerates the time to market and time to revenue of your customer activities . effectively maintained contact data within the corporate environment underpins the success of an increasing number of strategies and initiatives helping to realise and maximise benefit from the implementation of an integrated data strategy and management . enghouse interactive offers both the development platform and integration tools not only to third party crm or directory systems but to ip pbx and tdm networks . cti connect for application developers and systems integrators looking to create voice self service contact centre and unified communications solutions for ip and tdm networks . to dramatically lower cost by providing out of the box integration with all major communications systems . find out more crm integration for organisations looking to integrate third party crm information with contact centre technology linking the call with customer data to personalise customer interaction . giving agents a 360 degree view of the customers offers a more personalised service improving customer satisfaction and loyalty . find out more directory integration for organisations requiring a simple integration of disparate directories or a complex data integration project across multiple platforms systems and locations . share and maintain contact data within the corporate environment to enable your entire business to be connected . find out more what our customers say go to case studies business solutions with more than 1 million agent seats handling over 1 billion interactions through our systems daily enghouse interactive is one of the biggest providers of customer contact solutions in the world . our unique approach delivers more than just products . our philosophy is discovering what your business is trying to achieve . we understand that one size does not fit all . so whether you need to provide a connected enterprise multi channel access to your customers compliance or access across the globe we take you on a customer journey together for today and into tomorrow learn more about our solutions cloud services solutions for ms lync connect your entire enterprise proactive customer engagement news enghouse interactive achieves microsoft gold application development and communications competencies enghouse interactive developer of a comprehensive portfolio of unified communications uc and contact center solutions today announced it has attained gold application development and communications competencies ventana research launches research into the next generation contact center in the cloud enghouse interactive in association with ventana research launches research into the next generation contact center in the cloud enghouse interactive sets the tone for customer service at ccw 2015 the customer interaction solutions specialist rolls out contact centre solutions across the german speaking market . enghouse interactive the customer interaction solutions specialist is showcasing a number of new solutions put your contact centre on a post christmas diet says enghouse interactive all that excess and over indulgence has to be paid for and for any business new year is the ideal time to tighten belts lose bad habits and knock themselves into shape . enghouse interactive can help with our special dietary tips for your contact centre in 2015 . enghouse interactive releases communications center 8.1 enghouse interactive a leading developer of a comprehensive portfolio of unified communications and contact center solutions today introduced version 8.1 of enghouse interactive communications center eicc . twitter feed visit enghouse interactive for chance to win kindle gitextechweek hall 1 a1 30 in canada pavillion intowin https t.co ayjlemgzta why customer experience is the key to loyalty . b2community considers some of the issues https t.co epsncy17pa want to deliver customer journey excellence this video shows how enghouse interactive can help you do it https t.co wnqerecnmn how to avoid social media custserv failure . read this article for some top tips https t.co tkjf0djkay via forbes watch this video to find out how our rtsa solution has revolutionised collections for thezincgroup https t.co 6thq4ikwns do you need to get up to speed on social media a new study suggests responding to tweets pays off https t.co cdaumiyw7j via techcrunch enghouseinterac privacy policy cookies 2016 enghouse interactive .