social customer service platform for your business . request for demo hundreds of enterprises are using simplify360 to deliver better customer experience . social media listening we connect with all social media platforms and major review sites to collect real time information about your brand . intelligent case routing we have mastered the art of data collection intelligent segmentation and automated assignment of cases into designated workbaskets . dedicated agent interface simplify360 has a dedicated ui for customer agents . using this they can perform focused action and access all other capabilities of the crm . real time crm dashboard managers can have a bird s eye view of the entire customer service process using our real time dashboard and discover performers and laggers . secure enterprise integration simplify360 s social data api allows access to intelligently segmented customer information as well as your traditional crm and marketing software . take a product tour request for demo free agency kit guide to orm for agency . if you are looking for a good orm tool and finding it difficult to find one here is where you need to be . our detailed orm kit for agencies explains the entire orm process with step by step video guides webinar and detailed reporting formats for instant use . download kit why industry giants trust us read case studies below telecom telecom leaders have been using simplify360 to reduce their tat by more than 80 % . read more banking banks have been managing their online reputation and social lead generation . read more retail media retail media have implemented social command center to leverage social data . read more our clients partners recent blog posts choosing between in house orm and outsourced orm the debate about whether a brand should indulge in online reputation management is over and the answer has been cemented to a bold yes . the latest development in the case is about whether the job should be done in house or outsourced . this decision is a crucial part of the strategic planning that goes behind ... read more is your crm practice business centric or customer centric gone are the days when businesses had complete control over customer relationship management . today the floor is more open and the process is a tie between both customers and businesses . in fact it wouldn t be wrong if we say crm is more customer driven . crm in fact is about keeping your customers happy by ... read more why agencies need social media monitoring digital media and social media walk hand in hand . if you are managing the online front for a brand which is new or old you sure understand the need to investigate the environment well before planning any action . a social media monitoring tool which focuses on keeping you updated about your client s overall social presence ... read more social media analytics necessity or luxury it is surprising how only a few companies are conducting competitive analysis based on social media data . almost all processes today are cloud based and social media is becoming the hub of all communications . keeping tab of what your competitors are doing and how they are faring on social media can help you strategize ... read more step by step guide to the crm process crm can be challenging not specifically the replying aspect but identification and understanding the gravity of the messages . a reaction to a particular message is a trigger from a chain reaction of understanding the type of message to decision making about what should be the reaction replying deleting or ignoring . this is a step ... read more why online reputation management is critical for growth the concept of online reputation management is still confusing for a lot of people . most tend to confuse this concept with social media monitoring analytics and a lot of them tend to mix it up with public relations . what most people fail to understand are the dynamics of orm which is widely divided into two ... read more 6 social crm trends for 2015 every industry goes through a number of changes every year . some of them become benchmarks and eventually form the top trends for the particular industry . just like all industries the customer service industry has also undergone a number of changes for example a completely voice based process where the only means of reaching the ... read more 6 strategies behind great customer service on social media if your customer service has not gone social yet your business is clearly missing out on a lot . today s customers are technologically advance and social media savvy . traditional crm has taken a backseat and people take to social media to rant about their bad experiences which considering the number of people on social media ... read more 10 step guide to preparing online reputation management report online reputation management orm has become an integral part of customer servicing in today s date however many marketers still fail to understand how not doing it properly can negatively affect the company s business . in fact a lot of sales up selling cross selling and even new prospects are now dependent on how well a company interacts ... read more simplify360 upgrades its campaign workflow and data access features we are constantly upgrading our tool to suit the newer market developments and requirements . this time over we have added a number of features to simplify the complicated marketing and workflow related processes . three key areas that have undergone multiple changes are the campaign module the workflow module and the data access module . the new ... read more 4 ways to differentiate between traditional and social crm engaging with customers is one of the most important aspects to maintain a good brand name . it is also one of the major issues that most companies find challenging . however the customer relationship aspect of business is constantly evolving and the shift from traditional crm to social crm has taken customer relationship management as ... read more how does social crm help boost your sales until recently the limitations of crm were higher than the benefits derived out of it . with evolution of better technology the processes have reached a highly automated level . many functions which required hours of dedicated manual labor can now be performed automatically by a single tool . when social crm was still in its budding phase ... read more analyse your social customers to enrich your crm data defining the social customer ease of accessibility and free membership on social forums has led to customers utilising the freedom of sharing thoughts and adding information every second through social conversations . this makes the process chaotic for businesses to track each and every consumer s mindshare ... read more 5 keys to exceptional social crm by e commerce companies did you know that most people opt for a brand because of its name and the kind of products it sells but most people leave a brand because of bad customer service the demand for e commerce is on a constant rise and almost every day a new website is launched to fulfil the ever growing ... read more why you need to know your customers better every year companies spend crores of currency trying to advertise their products services aimlessly without any guaranteed result . targeted marketing as a phenomenon has been an uproar only in the recent days however a lot of companies are sill measuring the upside of understanding the customer and their needs . therefore to provide a clearer picture ... read more 6 steps to choose the best social media customer service agents as easy as it may sound customer service has its own charm along with a number of hurdles to cross before getting certified as a good social customer service agent . just like any other job these agents also have a number of criteria s to fulfill . if a company is trying to make an impact ... read more 7 guidelines to provide great customer service on social media if customer service had to be described in 3 words for sure fast appropriate and satisfactory would top the list . customer service has actually reached a state where companies can no longer keep it in the back seat in fact as most companies today mention ; it has become the backbone of many processes and ... read more start servicing customers socially request for demo 7 days free trial available . privacy policy tos simplify360 2009 2015 get started our experts can help you setup social crm dashboard for your brand and implement industry s best practises . email addressnamecompanycityphone secure and spam free ...