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switchpoints culture change on the fast track to business success
switchpoints is the inspiring story of how canadian national railway cn advanced from good to great in a few short years becoming north americas top performing railroad and a favorite with of corporate customers and investors . in it the authors reveal how company wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today . rich with insights and anecdotes switchpoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture .