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como defenderse de los ataques verbales curso practico para que no te quedes sin palabras
you find yourself at the receiving end of a rude comment or an unpleasant joke . how do you react combining insights gained from her experience as a communication consultant and principles of asian martial arts berckhan describes effective protection and defense techniques for challenging verbal situations and how to shorten hostile interchanges and stop provocations . it concludes with a training program designed to help the reader internalize the strategies that are presented .