ceiling fans
whos your gladys how to turn even the most difficult customer into your biggest fan
every customer oriented business has its own gladys someone who demands more than most companies are able or willing to give one who pushes front line service representatives buttons one who requires a higher degree of skill to manage . one who lets just say it can be difficult . yet how is it that some businesses prove able not only to satisfy their gladys but turn her into one of their most loyal utterly pleased customers filled with inspiring real life case studies whos your gladys reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place . readers will discover how they can create a culture that values compassionate connection with their customers use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships form strong bonds by paying close attention to peoples needs customize service to different market segments cement unbreakable customer relationships with absolutely anyone .