wall charts
improving performance how to manage the white space in the organization chart
streamline the processes vital to optimum performance br with over 100000 copies sold worldwide improving performance is recognized as the book that launched the process improvement revolution . it was the first such approach to bridge the gap between organization strategy and the individual . now in this revised and expanded new edition rummler and brache reflect on the key needs of organizations faced with todays challenge of managing change . with multiple charts checklists hands on tools and case studies the authors show how they implemented their performance improvement methodology in over 250 successful projects with clients such as hewlett packard 3m shell oil and citibank .