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working with the enemy how to survive and thrive with really difficult people
p working with the enemy describes survival strategies for working with 15 very difficult personality types . it shows how to take control of an enemy situation and turn it around . the book clarifies what makes these enemies so difficult and it shows how to deal with them and prevent future difficult situations . p this book looks in general at how to understand what we are doing wrong and gives advice on how to handle ourselves differently . the many case studies tips techniques and strategies will help readers respond to enemy co workers in a thoughtful strategic and constructive way .