measuring tape
the basics of performance measurement
p you can t understand manage or improve what you don t measure p while every smart executive now knows the truth of those words perhaps more so than anyone it was jerry harbour who turned that adage into a science . originally published in 1997 the basics of performance measurement helped pioneer the science of performance measurement and continues to serve as an industry standard . p yet despite the book s continued relevancy harbour is once again stepping ahead of the curve to fully update his little yellow book . in addition to adding the wisdom of lessons learned over the past decade he adds two new chapters to this second edition . one of these chapters discusses units of measurement . the other introduces ways to better interpret what has been measured and then translate those measurement related interpretations into actionable knowledge . p harbour provides a six step method for developing a performance measurement system . he shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization . he also covers collection and distribution as well as the value of performance measure displays . when you finish this book you will be able to undertake performance measurement with new confidence . you will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results .