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electronic hp care pack next business day collaborative support extended servi
cnet content hp collaborative support service is designed for those who purchase hp hardware with hp and selected third party software products . hp collaborative support provides a first point of contact for your initial hardware and software support needs . hp brings the knowledge of its technical resources around the globe to help you to resolve your hardware and basic software support issues with a call to hp . with hp collaborative support service you do not have to try and decide if you have a hardware or software issue . you can make the first call directly to hp and the hp support professional will determine whether you have a hardware or software problem . if the reported incident is related to a selected third party software product and can not be resolved by applying known fixes hp will contact the third party vendor and create a problem incident on your behalf under your existing support agreement with the software vendor . hp will also provide the necessary problem documentation to help the vendor with quicker resolution of the problem . if the incident is with a covered hp hardware product hp will provide technical hardware support remotely or onsite to resolve the reported issue . br br h3 id detailspecs specifications h3 span class font size3bold general span br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg type extended service agreement br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg service included parts and labor br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg location on site br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg full contract period 4 years br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg response time next business day br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg service availability 9 hours a day 5 days a week br br span class font size3bold details span br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg service & support details extended service agreement parts and labor 4 years on site availability 9 hours a day monday friday technical support remote diagnosis 4 years technical support software application support 4 years technical support phone consulting 4 years response time 2 hours availability 24 hours a day monday sunday produc br br span class font size3bold compatibility information span br img align absmiddle src http images.highspeedbackbone.net main gfx blkbullet.jpg designed for hp 6125xlg ethernet blade switch br end cnet content