Biography of the Author
Mr. Lee Y. Koa, a citizen of the United States of America, is a distinguished authority in operations management, business process management, and business forms management. A fellow of the Leaders of Global Operations at MIT, Mr. Koa earned an MBA degree and a Master of Science in Mechanical Engineering degree from the Massachusetts Institute of Technology. Mr. Koa has 30 years of enterprise management experience in North America, Europe, and Asia. During his career, Mr. Koa has served distinguished global conglomerates such as Siemens Corporation, Ford Motor Company, and the ABB Group.
For the past 30 years, his career has covered all aspects of enterprise management from new product development to manufacturing engineering; from Total Quality Management to system building; from shop floor supervision to overall plant management; from human resource to marketing and sales; from operations management to strategic planning; from professional engineer to professional manager; from lean manufacturing specialist to Six Sigma Master Black Belt; from subsidiary GM to corporate Chief Operating Officer.
Mr. Koa has brought his 30 years of accumulated wisdom in business management into this book. It is time for you to enjoy his works.
Major Breakthroughs of Business Process Management:
1.The first breakthrough is one that changes the way of the process descriptions from traditional language descriptions to standardized (5W2H/IPO) syntax.
2. The second breakthrough goes from standardized (5W2H/IPO) syntax to tabular format. Due to the unlimited rows and columns of an electronic table, holding hundreds and thousands of the business processes of an organization in one table has become a reality.
3. The third breakthrough is from tabular format to computer database presentation. By using modern information technology, we can manage the tabulated processes by database software. It helps us to automate processes in computers and networks.
4. The fourth breakthrough is from the computer database presentation to the integrated process management system based on the integrated process database. Because all processes can be standardized, tabulated, and stored in one database, all child process systems can be integrated into one single process system.
5. The transition from the integrated process management system to the integrated management system is the fifth breakthrough.