Advanced Topics in Information Resources Management / Edition 1
by Khosrow-Pour, Mehdi KhosrowpourContaining 12 contributions from international specialists, this resource for IT professionals and academics describes recent research dealing with all aspects of information resources management. The first chapter examines a study that identified factors affecting information requirements determination (IRD) process quality from a user perspective. Other topics… See more details below
Overview
Containing 12 contributions from international specialists, this resource for IT professionals and academics describes recent research dealing with all aspects of information resources management. The first chapter examines a study that identified factors affecting information requirements determination (IRD) process quality from a user perspective. Other topics include (for example) improving the implementation of customer relationship management systems; measuring organizational readiness for knowledge management; and developing emotional intelligence in IT workers. Khosrow-Pour is executive director of the Information Resources Management Association. Annotation ©2005 Book News, Inc., Portland, OR
Product Details
- ISBN-13:
- 9781930708440
- Publisher:
- IGI-Global
- Publication date:
- 12/01/2002
- Series:
- Information Resources Management Series
- Edition description:
- Older Edition
- Pages:
- 398
- Product dimensions:
- 7.20(w) x 10.32(h) x 1.11(d)
Table of Contents
| Ch. I | A user perspective of information requirements determination quality | 1 |
| Ch. II | Business alignment in agile/virtual enterprise integration | 26 |
| Ch. III | E-government : the future of red tape | 55 |
| Ch. IV | Implementing CRM systems : managing change or accepting technological drift? | 76 |
| Ch. V | Measuring organizational readiness for knowledge management | 93 |
| Ch. VI | Knowledge management or E-business initiatives within two global organizations : a comparative case study analysis | 115 |
| Ch. VII | ERP systems and competitive advantage : a case study of key success factors and strategic processes | 144 |
| Ch. VIII | Towards an emotionally intelligent IT organization | 173 |
| Ch. IX | Identification and measurement of the knowledge-sharing requirements in collaborative business processes | 215 |
| Ch. X | The role of interactive and synchronized multimedia content in E-learning | 232 |
| Ch. XI | Information and communication technology in supply chain management | 251 |
| Ch. XII | The political economy of information management | 285 |
Customer Reviews
Average Review: