Electronic Information Delivery: Ensuring Quality and Value

Overview

This book draws on the experience of a group of people each with working knowledge of a particular sector of the electronic information industry, who are convinced that information quality management is an ongoing and essential function. They present a variety of perspectives on quality issues as they apply to the production, dissemination and use of electronic information products. The emphasis throughout is on practical applications, observations and interpretations drawn from experience. Above all Electronic Information Delivery: ensuring quality and value presents a framework for the reader to judge database performance. This is backed up by each writer's repeated application of categories such as consistency, coverage and scope, timeliness, accuracy/error rate, accessibility/ease of use, integration, output, documentation, customer support and training, and value-to-cost ratio to the topic in hand.