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| Preface | ||
| Introduction | 1 | |
| The Rise of End-User Searching | ||
| End-User Searching and the Democratization of Information | ||
| The Concept of the Technological System | ||
| 1 | The Social Construction of Online Technology | 29 |
| Invention | ||
| Development | ||
| Innovation | ||
| Technology Transfer | ||
| Growth, Competition, and Consolidation | ||
| The Style of the North American Online Database Industry | ||
| 2 | The Nature of Online Information | 55 |
| The Information Myth | ||
| Defining "Information" in Information Science | ||
| A Semantic Theory of Information | ||
| Tacit Knowledge versus Textual Knowledge | ||
| The Decline in Decoding Skills | ||
| 3 | Unanticipated Consequences: The Emergence of Search Intermediaries | 79 |
| The Intermediary Role and Reference Librarianship | ||
| Professionalizing the Intermediary's Role | ||
| Intermediaries and the "Fast Batch" Search | ||
| The Deprofessionalization Issue | ||
| 4 | The Emerging Patterns of End-User Searching | 99 |
| The Obstacles to End-User Searching | ||
| Empirical Studies of End-User Search Effectiveness | ||
| End Users and the Research Process | ||
| A Profile of End-User Searching | ||
| 5 | The New Technologies and End-User Searching: Front-End Software and CD ROM | 121 |
| What Does User-Friendly Mean? | ||
| User-Based Front-End Software | ||
| The Limitations of User-Based Front-End Packages | ||
| System-Based Front-End Software | ||
| The Limitations of System-Based Front-End Software | ||
| Gateway Services | ||
| CD ROM | ||
| 6 | Intelligent Interfaces versus Intelligent Systems | 149 |
| Expert Systems | ||
| Toward Expert Systems: Research and Development | ||
| Toward an Intelligent System? | ||
| 7 | Conclusions | 167 |
| Selected Bibliography | 177 | |
| Index | 185 | |
| About the Author | 193 |