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Preface | ||
Introduction | 1 | |
The Rise of End-User Searching | ||
End-User Searching and the Democratization of Information | ||
The Concept of the Technological System | ||
1 | The Social Construction of Online Technology | 29 |
Invention | ||
Development | ||
Innovation | ||
Technology Transfer | ||
Growth, Competition, and Consolidation | ||
The Style of the North American Online Database Industry | ||
2 | The Nature of Online Information | 55 |
The Information Myth | ||
Defining "Information" in Information Science | ||
A Semantic Theory of Information | ||
Tacit Knowledge versus Textual Knowledge | ||
The Decline in Decoding Skills | ||
3 | Unanticipated Consequences: The Emergence of Search Intermediaries | 79 |
The Intermediary Role and Reference Librarianship | ||
Professionalizing the Intermediary's Role | ||
Intermediaries and the "Fast Batch" Search | ||
The Deprofessionalization Issue | ||
4 | The Emerging Patterns of End-User Searching | 99 |
The Obstacles to End-User Searching | ||
Empirical Studies of End-User Search Effectiveness | ||
End Users and the Research Process | ||
A Profile of End-User Searching | ||
5 | The New Technologies and End-User Searching: Front-End Software and CD ROM | 121 |
What Does User-Friendly Mean? | ||
User-Based Front-End Software | ||
The Limitations of User-Based Front-End Packages | ||
System-Based Front-End Software | ||
The Limitations of System-Based Front-End Software | ||
Gateway Services | ||
CD ROM | ||
6 | Intelligent Interfaces versus Intelligent Systems | 149 |
Expert Systems | ||
Toward Expert Systems: Research and Development | ||
Toward an Intelligent System? | ||
7 | Conclusions | 167 |
Selected Bibliography | 177 | |
Index | 185 | |
About the Author | 193 |