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From the Publisher
"The book contains much insight." —B. Hazeltine, Computing Reviews"Unusual in that the research it brings together spans the perspectives of cognitive psychology, the sociology of work and technology, work-oriented systems design, computer-supported cooperative work, and human-computer interaction. Although most of these essays are not directly related to computer systems, they will nevertheless help anyone involved in building products design better ones." —Robert C. Briss, Computer/IEEE P&DT
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